Vaughn Automotive

1311 Vaughn Dr, Ottumwa, IA 52501

Sales: (641) 243-8792

Service: (641) 682-4574

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Featured Listings
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2016 Ford Explorer XLT 4WD Used Cars in Ottumwa, IA 52501

Great Deal
$5,849 BELOW
Instant Market Value of $33,349

Price: $27,500

Mileage: 3,661

Location: Ottumwa, IA 52501

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Magnetic Metallic Description: Used 2016 Ford Explorer XLT 4WD for sale - $27,500, 3,661 miles with Leather Seats, Backup Camera, Aluminum Wheels, Remote Start, Comfort Package
https://static.cargurus.com/images/forsale/2017/04/07/11/25/2017_buick_enclave-pic-4437535187127873178-152x114.jpeg

2017 Buick Enclave Leather Used Cars in Ottumwa, IA 52501

Great Deal
$8,357 BELOW
Instant Market Value of $43,356

Price: $34,999

Mileage: 5,019

Location: Ottumwa, IA 52501

Average time on market: 27 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Quicksilver Metallic Description: Used 2017 Buick Enclave Leather for sale - $34,999, 5,019 miles with Backup Camera, Alloy Wheels, Remote Start
https://static.cargurus.com/images/forsale/2017/03/10/10/20/2017_cadillac_xt5-pic-2067260887619433090-152x114.jpeg

2017 Cadillac XT5 Luxury Used Cars in Ottumwa, IA 52501

Great Deal
$6,416 BELOW
Instant Market Value of $46,915

Price: $40,499

Mileage: 4,226

Location: Ottumwa, IA 52501

Average time on market: 62 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Black Metallic Description: Used 2017 Cadillac XT5 Luxury for sale - $40,499, 4,226 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Remote Start, Navigation System
https://static.cargurus.com/images/forsale/2017/04/24/14/42/2015_chevrolet_silverado_1500-pic-6600465040265624107-152x114.jpeg

2015 Chevrolet Silverado 1500 Used Cars in Ottumwa, IA 52501

Great Deal
$8,007 BELOW
Instant Market Value of $31,007

Price: $23,000

Mileage: 32,228

Location: Ottumwa, IA 52501

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Silver Ice Metallic Description: Used 2015 Chevrolet Silverado 1500 for sale - $23,000, 32,228 miles with Backup Camera, Convenience Package
https://static.cargurus.com/images/forsale/2017/02/26/08/41/2008_chevrolet_silverado_1500-pic-68009820643691512-152x114.jpeg

2008 Chevrolet Silverado 1500 LT1 Extended Cab 4WD Used Cars in Ottumwa, IA 52501

Great Deal
$3,278 BELOW
Instant Market Value of $14,778

Price: $11,500

Mileage: 130,828

Location: Ottumwa, IA 52501

Average time on market: 27 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Overdrive Color: Blue Granite Metallic Description: Used 2008 Chevrolet Silverado 1500 LT1 Extended Cab 4WD for sale - $11,500, 130,828 miles with Aluminum Wheels, Power Package, Suspension Package, LT Package, Convenience Package, Skid Plate Package
https://static.cargurus.com/images/forsale/2017/01/18/13/41/2017_gmc_acadia-pic-2145826329307695205-152x114.jpeg

2017 GMC Acadia Limited Used Cars in Ottumwa, IA 52501

Great Deal
$5,523 BELOW
Instant Market Value of $43,522

Price: $37,999

Mileage: 4,681

Location: Ottumwa, IA 52501

Average time on market: 104 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Quicksilver Metallic Description: Used 2017 GMC Acadia Limited for sale - $37,999, 4,681 miles with Leather Seats, Backup Camera, Remote Start, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/04/18/10/10/2012_gmc_sierra_3500hd-pic-8520853676582315784-152x114.jpeg

2012 GMC Sierra 3500HD Denali Crew Cab LB DRW 4WD Used Cars in Ottumwa, IA 52501

Great Deal
$4,869 BELOW
Instant Market Value of $38,869

Price: $34,000

Mileage: 111,265

Location: Ottumwa, IA 52501

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Summit White Description: Used 2012 GMC Sierra 3500HD Denali Crew Cab LB DRW 4WD for sale - $34,000, 111,265 miles with Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Navigation System, Suspension Package
https://static.cargurus.com/images/forsale/2016/12/26/09/21/2011_dodge_nitro-pic-3668061835733250182-152x114.jpeg

2011 Dodge Nitro Heat 4WD Used Cars in Ottumwa, IA 52501

Great Deal
$2,322 BELOW
Instant Market Value of $14,822

Price: $12,500

Mileage: 53,136

Location: Ottumwa, IA 52501

Average time on market: 37 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Color: Bright Silver Metallic Clearcoat Description: Used 2011 Dodge Nitro Heat 4WD for sale - $12,500, 53,136 miles with Quick Order Package, Aluminum Wheels
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2014 Chevrolet Sonic LT Hatchback Used Cars in Ottumwa, IA 52501

Great Deal
$2,165 BELOW
Instant Market Value of $12,665

Price: $10,500

Mileage: 20,188

Location: Ottumwa, IA 52501

Average time on market: 31 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Blue Topaz Metallic Description: Used 2014 Chevrolet Sonic LT Hatchback for sale - $10,500, 20,188 miles with Sunroof/Moonroof, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2017/02/09/01/51/2015_gmc_terrain-pic-4161437858032832387-152x114.jpeg

2015 GMC Terrain SLE2 AWD Used Cars in Ottumwa, IA 52501

Great Deal
$2,916 BELOW
Instant Market Value of $21,416

Price: $18,500

Mileage: 27,517

Location: Ottumwa, IA 52501

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Champagne Silver Metallic Description: Used 2015 GMC Terrain SLE2 AWD for sale - $18,500, 27,517 miles with Bluetooth, Backup Camera, Remote Start, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/04/13/13/09/2017_chevrolet_equinox-pic-4774123130530921180-152x114.jpeg

2017 Chevrolet Equinox Premier AWD Used Cars in Ottumwa, IA 52501

Great Deal
$4,023 BELOW
Instant Market Value of $32,023

Price: $28,000

Mileage: 3,528

Location: Ottumwa, IA 52501

Average time on market: 80 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Overdrive Color: Black Description: Used 2017 Chevrolet Equinox Premier AWD for sale - $28,000, 3,528 miles with Driver Confidence Package, Navigation System, Technology Package, Bluetooth, Backup Camera, Aluminum Wheels, Convenience Package
https://static.cargurus.com/images/forsale/2017/03/31/10/32/2016_chevrolet_equinox-pic-5432007606709848056-152x114.jpeg

2016 Chevrolet Equinox LT AWD Used Cars in Ottumwa, IA 52501

Great Deal
$2,946 BELOW
Instant Market Value of $23,946

Price: $21,000

Mileage: 10,915

Location: Ottumwa, IA 52501

Average time on market: 57 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Overdrive Color: Silver Ice Metallic Description: Used 2016 Chevrolet Equinox LT AWD for sale - $21,000, 10,915 miles with Navigation System, Bluetooth
https://static.cargurus.com/images/forsale/2017/02/26/08/46/2013_toyota_tundra-pic-7760710473230552168-152x114.jpeg

2013 Toyota Tundra Grade CrewMax 4.6L 4WD Used Cars in Ottumwa, IA 52501

Great Deal
$3,620 BELOW
Instant Market Value of $28,620

Price: $25,000

Mileage: 57,585

Location: Ottumwa, IA 52501

Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Radiant Red Description: Used 2013 Toyota Tundra Grade CrewMax 4.6L 4WD for sale - $25,000, 57,585 miles with Steel Wheels, SR5 Package, Off Road Package, Navigation System, Appearance Package
https://static.cargurus.com/images/forsale/2016/12/30/15/39/2017_chevrolet_traverse-pic-6629046592039556792-152x114.jpeg

2017 Chevrolet Traverse LT AWD Used Cars in Ottumwa, IA 52501

Great Deal
$3,800 BELOW
Instant Market Value of $34,299

Price: $30,499

Mileage: 5,158

Location: Ottumwa, IA 52501

Average time on market: 37 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Siren Red Tintcoat Description: Used 2017 Chevrolet Traverse LT AWD for sale - $30,499, 5,158 miles with Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2017/03/08/13/05/2014_ford_fusion-pic-742455616043789528-152x114.jpeg

2014 Ford Fusion SE Used Cars in Ottumwa, IA 52501

Great Deal
$2,196 BELOW
Instant Market Value of $15,196

Price: $13,000

Mileage: 23,561

Location: Ottumwa, IA 52501

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Sunset Metallic Description: Used 2014 Ford Fusion SE for sale - $13,000, 23,561 miles with Aluminum Wheels, Sunroof/Moonroof
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All reviewers have been verified to have contacted this dealer – Learn More
Apr 25, 2017
Very helpful and friendly! The owner even followed up to see if everything went well or if there was more they could do! Great price! Will be buying here.
Is this review helpful? Yes | No
Apr 19, 2017
Pleasant informative, and not to pesty
Is this review helpful? Yes | No
Apr 11, 2017
Jjwelcher
Awesome experience at Vaughn's. Researched vehicles and pricing for over a year and walked away from Vaughn's feeling satisfied with our purchase. Our salesperson, Angela, was fantastic and we will recommend this dealer to others!
Is this review helpful? Yes | No
Apr 8, 2017
My first time buying a car on my own. They responded quickly, very friendly, easy to deal with and were very fair on pricing. Worth the 1.5 hour drive from Des Moines purchase from them!!
Is this review helpful? Yes | No
Apr 6, 2017
Salesperson was not organized. Did Not even entertain a lower bid, just flat out said no. Just gave me keys to test drive and didn't even talk about the vehicle.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 1, 2017
Law1988
This dealer responded well.
Is this review helpful? Yes | No
Mar 27, 2017
Wouldn't negotiate the internet price. Take it or leave. Second contact said the vehicle was sold.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 20, 2017
Lyonz65
I didn't buy a car from them becuase I was a little to big for it. But when I was going to buy it they gave me a very fair trade in value and they were the best dealership I have ever worked with. Never pressured at all and always responded right away with info. Highly recommend them.
1 of 1 people found this review helpful.
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Feb 14, 2017
Purchased the Explorer. Very positive, up front, no hard core sales pitch.
1 of 1 people found this review helpful.
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Feb 5, 2017
Friendly staff and quick to respond
1 of 1 people found this review helpful.
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Feb 4, 2017
Misleading dealership, pictures online did not represent actual condition of car when I looked at the car. Not going to work with them ever again.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 4, 2017
Made me good offers. However, I found something else. Thanks.
Is this review helpful? Yes | No
Jan 31, 2017
spjack66
While we didn't come to mutually agreeable terms, they were very helpful and I would not hesitate to recommend Vaughn to my friends.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 22, 2017
Quick to respond they want your business
Is this review helpful? Yes | No
Jan 20, 2017
Wish we could of got financing. They communicate good.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 29, 2016
Prompt service that met my needs.
1 of 3 people found this review helpful.
Is this helpful? Yes | No
Dec 22, 2016
Good
0 of 1 people found this review helpful.
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Dec 17, 2016
Pleasant experience, very professional
1 of 2 people found this review helpful.
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Dec 4, 2016
Excellent response from this dealer.
1 of 1 people found this review helpful.
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Nov 27, 2016
One price dealership, they were not interested in negotiation of cash price. Find one closer will be purchasing it.
3 of 3 people found this review helpful.
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Nov 20, 2016
Answered any and all questions professionally but are very unwilling to negotiate on pricing and seem a little over eager to get you to come in to do business with them (5 emails from them in 3 days)
2 of 3 people found this review helpful.
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Nov 19, 2016
Contacted quickly and very helpful. Nice people to deal with. I did not work fast enough and lost out on the car. My bad, they good!
1 of 1 people found this review helpful.
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Nov 17, 2016
Excellent service
1 of 1 people found this review helpful.
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Nov 13, 2016
dealer is great but I can't make any deal without a designated sales person!
1 of 1 people found this review helpful.
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Nov 13, 2016
Had an appointment to test drive pickup they told me it was available.Drove 2.5 hours to get there. While I was pulling into parking lot they called me and told me that they sold the pickup.Took off work to do this.We will never consider buying from them ever again.
6 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Vaughn Automotive:

Monte,  Sorry the vehicle you wanted was sold before you arrived at the dealership.  Our goal is for this not to happen, I will review our process and see if there was something that could of been done to make the timing better.  Thanks for your feedback.
Nov 3, 2016
Morgan contacted me within a few minutes of sending in a request. Absolute professionals. I had a question about the tailgate and James made a video of the entire vehicle to give me a better idea of what I was looking at. Their customer service is amazing. I truly feel as if they represent me in this process. I am hopeful this vehicle will become ours. The reason I would travel 13 hours to buy it from Vaughn Automotive would be because of the care and customer service Morgan and James have given me to make sure my questions are answered from a distance. I am so impressed!
1 of 2 people found this review helpful.
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Oct 16, 2016
Responded within a couple hours. Very friendly and good deals! Love my new car
1 of 1 people found this review helpful.
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Oct 10, 2016
Very good communication and want to make sure you have all the information needed. Easy to work with.
1 of 1 people found this review helpful.
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Oct 4, 2016
Very fast service
Is this review helpful? Yes | No
Oct 2, 2016
Very positive.
Is this review helpful? Yes | No
Sep 2, 2016
Great service, friendly staff, very good sales agent!
1 of 1 people found this review helpful.
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Aug 29, 2016
I bought from Vaughn and had a great experience. Super nice people that were very knowledgable. Would recommend them to anybody looking to make a purchase, Denny was my salesman, great guy.
1 of 1 people found this review helpful.
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Aug 22, 2016
They were very slow at everything and after finally setting up an appointment to go pick up the truck I was going to buy they sold that truck to someone else right before my appointment. They wouldn't tell me the interest rate on the loan I was approved for either. Also the vehicle is was going to trade in had a blue book Valencia of $5800 and a trade in value of $3000 and they would only give me $1500 for trade. They just wasted 2 weeks of my time and made my credit drop by having 7 hard inquires added to my report. Terrible experience.
4 of 5 people found this review helpful.
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Aug 21, 2016
Pleasure to work with. Friendly helpful staff.
1 of 1 people found this review helpful.
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Aug 10, 2016
This Dealer has stayed in contact with me.... they are wonderful
1 of 1 people found this review helpful.
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Aug 8, 2016
I would deal with them again. Good people.
1 of 1 people found this review helpful.
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Aug 5, 2016
Great help
1 of 1 people found this review helpful.
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Jul 28, 2016
Wk4star550
Awesome dealership. All the people I spoke with were very informative.
Is this review helpful? Yes | No
Jul 24, 2016
Inflexible pricing although they consistently contact with "promise" of working with the buyer
2 of 2 people found this review helpful.
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Jul 8, 2016
Very disappointed. Spam email with no response to my visit. Promises made and unfulfilled. Prices average and unnegotiable. Advice: Find a more reputable dealer.
3 of 3 people found this review helpful.
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Jul 7, 2016
Great to work with!
Is this review helpful? Yes | No
Jun 17, 2016
Experience was pleasant and will recommend to friend to dealership.
1 of 2 people found this review helpful.
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Jun 7, 2016
Very helpful! need more information from actual mileage.
1 of 1 people found this review helpful.
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May 29, 2016
Excellent
1 of 2 people found this review helpful.
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May 24, 2016
I did not get this truck but another. What a great experience. I hate dealing with cars because of all the hassle of trade ins and price bargaining. You will not get this here, fantastic salesman followed up with no pressure of any kind. Will recommend this dealer to all my friend and I live 150 miles away. Worth the drive.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
May 21, 2016
Great to deal with, friendly and happy to go that extra mile.
Is this review helpful? Yes | No
May 18, 2016
Vaughn Automotive kept in contact with me over the course of two weeks, letting me know finite details about the vehicle we wanted and their dealership. Great experience even though the car we wanted was sold before we arrived to see it.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
May 14, 2016
I ended up buying another vehicle, but Gabriela gave prompt and competent follow-up to my inquiry. I would work with her in the future.
Is this review helpful? Yes | No
May 7, 2016
Quality service. I recommend this dealer.
Is this review helpful? Yes | No
May 3, 2016
DianeKHudson
Promptly contacted
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 19, 2016
Vaughn auto. Got right back with me and vary pleasant
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 19, 2016
very rude salesperson , but management did respond and apoligize
Is this review helpful? Yes | No
Apr 4, 2016
Experience was good
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 3, 2016
the listing was wrong; 1. wrong paint color. 2 wrong interior color. but their price of the BOXSTER was a good! and were very friendly.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 10, 2016
Great
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 8, 2016
Good experience. No pressure.
Is this review helpful? Yes | No
Mar 1, 2016
Very helpful but not overbearing
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 26, 2016
Very happy with this dealership!!
Is this review helpful? Yes | No
Feb 10, 2016
hard to work with
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Vaughn Automotive:

Jeremy,  I'm sorry your experience was not what it should of been.  Our goal is to make buying a vehicle fun & easy.  Please reach out to me so I can understand what went wrong and how we can improve our process.  Thanks,  Josh VanNess 641-682-4574
Feb 7, 2016
sales associate was prompt with his initial response. I had questions and he again responded promptly. My wife didn't like the color of the truck-end of discussion..........
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Vaughn Automotive:

David,  Thanks for the 5 star review and considering us for your next vehicle.  Hopefully next time we will have the color both you and your wife want.  Thanks!  Josh
Feb 7, 2016
jojo2013
20
best seller and customer relationship
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Vaughn Automotive:

Thanks for taking the time to leave a review.  We appreciate your business.  Thanks and enjoy your new vehicle!  Josh
Feb 3, 2016
a very good experience I feel I got a fair deal on a very nice car.high praise for Eric the salesman I had a small issue which he handled immediately and professionally. great finance department all In all highly recommended..good experience thank you
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Vaughn Automotive:

Bob,  Thanks for the business and kind words about Eric & the dealership.  Enjoy your new vehicle.  Josh
Jan 30, 2016
Great follow up and attention to detail.
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Cheryl,  Thanks for the 5 Star Review.  I hope you enjoy your new vehicle.  Thanks for the business!  Josh
Jan 29, 2016
Nice people
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Mike, Thanks for taking time to leave a 5 Star Review.  Thanks!  Josh
Jan 28, 2016
They were Great
Is this review helpful? Yes | No
Jan 27, 2016
Dealership too busy to provide good service and won't negotiate pricing.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Vaughn Automotive:

Thanks for taking the time to review our dealership.  I'm sorry that your experience was not 5 stars.  I would like to understand more so we can improve our process.  Josh VanNess 641-682-4574
Jan 21, 2016
never gives up after you tell them parameters and they give unrealistic alternatives
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Andrew, Thanks for taking the time to review our dealership.  I'm sorry that your experience was not 5 stars.  I would like to understand more so we can improve our process.  Josh VanNess 641-682-4574
Jan 21, 2016
Quick and courteous response that worked around my schedule
Is this review helpful? Yes | No

Response from Vaughn Automotive:

James, Thanks for your business and taking the time to give us a 5 Star Review.  Josh
Jan 17, 2016
The dealer was helpful both on the day of the sale and with an issue after the sale. We will shop there again as well as recommend them to others. They were professional and courteous. Thank you Chris and Vaughn automotive.
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Mitch,  Thanks for your business and the 5 star review.  We appreciate your kind words about Chris and our service after the sale!  Josh
Jan 6, 2016
Friendly at first during emails, but decided to purchase a fairly new boxster with only 8000 miles. Did talk to sales person on Monday the 4th January to strike up a deal on the 05 boxster for a project purchase and was told no before I even had a chance to make a offer or ask them there lowest price for this 10 year old car. No big deal on my part, but I thought they where quite rude.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Vaughn Automotive:

Thomas,  Thanks for looking at our dealership during your vehicle purchase and your feedback about our process.  We will take your feedback and use it to help improve our business.  Thanks, Josh
Jan 2, 2016
Emailed back promptly but found a better deal elsewhere.
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Janelle, Thanks for considering us during vehicle purchase and leaving positive feedback about our staff.  Josh
Jan 1, 2016
Folks were very nice. Answered all questions about the vehicle. We ended up purchasing the vehicle.
Is this review helpful? Yes | No

Response from Vaughn Automotive:

John, Thanks for your business and taking time to leave a review!  Have a great New Year.  Josh
Dec 29, 2015
Great to work with
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Rodney,  Thanks for the positive feedback and taking time to leave the review.  Josh
Dec 2, 2015
Great to deal with Thanks
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Greg,  Thanks for your business and for taking time to leave the 5 star review!  Josh
Oct 15, 2015
So far just communicated via E-mail but has been good.
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Thanks for taking time to leave a review.  Good luck on your vehicle search.  Thanks, Josh VanNess
Oct 3, 2015
I have been working with Eric. He is absolutely professional and has kept in touch with me. I'm hoping to buy the vehicle. My experience has been great. Thank you
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Luann,  Thanks for the great feedback about Eric. If there is anything I can do to help your vehicle shopping or after let me know.  Thanks!  Josh VanNess
Sep 22, 2015
Friendly staff. Normally would not drive 2 hrs. to purchase a car but couldn't pass up a good deal in comparison to other dealerships with similar car for sale.
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Tom,  Thank you for your business and taking the time to give us the review!  We are glad you made the trip to Ottumwa and that we could save you some money.  Enjoy your new car!  Thanks, Josh VanNess
Sep 19, 2015
Very helpful!
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Diana,  thanks for taking the time to give us a 5 star rating.  Josh VanNess
Jun 28, 2015
Stay away. There are much better to deal with who won't mislead and lie to you.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Vaughn Automotive:

Reed, I'm sorry your experience was not what it should of been.  Can you reach out to me so I can understand what went wrong and figure out how we can improve our process for the future?  Thanks, Josh VanNess, Owner. My Cell Phone is 641-799-5955.
Jun 11, 2015
I had an immediate response when I filled in my interest on the Guru site. It was a good experience.
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Thanks for your business and taking time to leave a review. Josh VanNess
Jun 4, 2015
I was in and out in a couple hours! I test drove the car and they test drove my trade-in and then the paperwork was done in about 30 minutes. It was very smooth and painless. They were friendly and very helpful and not too pushy. I drove 2 1/2 hours to come here because their price was about $2,000 lower than the price my local dealerships were trying to charge. I would highly recommend this dealership!
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Thanks for your kind words and especially your business!  Josh VanNess
May 17, 2015
quick response, going out of there way to find me a truck
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Tony,  Thanks for the review.  It's great to hear about the extra effort we did to find you the right truck.  Josh VanNess
May 10, 2015
Grape_Ape
5
Really, really not impressed with their customer service or attention to detail. One day Vaughn Automotive might learn that--in this age of the internet where folks can research vehicles online--a modicum of friendliness and helpfulness in response to inquiries is often the difference between a buyer making a long distance drive to see a vehicle or simply continuing to search other listings. Needless to say, based on my initial experience with Vaughn in an inquiry over a vehicle I really wanted to buy, my search will now continue elsewhere.
1 of 1 people found this review helpful.
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Response from Vaughn Automotive:

I'm sorry we did not provide you the level of service you requested.  Can you please reach out to me so I can get your feedback to help improve our process?  Thanks!  Josh VanNess, owner.  Email is joshv@vaughnautomotive.com or cell phone is641-799-5955.
Apr 28, 2015
It was great very helpful staff!!!
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Read 23 old reviews
Mar 26, 2015
Great purchase no tricks. Honest
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Response from Vaughn Automotive:

Thanks for the business, Enjoy your new vehicle!  Josh VanNess
Mar 19, 2015
They were very professional and had all the answers to my questions. I will reccomed Vaughn Chevrolet to any and all! I love my truck!!!
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Response from Vaughn Automotive:

Thanks!  Josh VanNess
Dec 31, 2014
Vaughn promptly answered my questions and offered other vehicles based on my requirements.
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Response from Vaughn Automotive:

Thanks for taking time to leave feedback.  Josh VanNess
Dec 12, 2014
Drove 90 minutes to dealership, only to find the car SOLD! Salesman never notified us. Bought another Venza from around the corner at Clemons.
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Response from Vaughn Automotive:

Sorry we did not communicate with you better.  I hope you are enjoying your new vehicle and I'm glad it worked out for you to still get a car during your trip to Ottumwa.  Thanks, Josh VanNess
Dec 8, 2014
They seem like Carmax , at least the time I was dealing with them. No room to negotiate on the price. Some people might do business that way but I never pay sticker price.
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Response from Vaughn Automotive:

Thanks for taking time to leave your feedback.  Josh VanNess
Nov 19, 2014
Gabby and Alex made this a great experience! They have thought of everything to make this a great experience
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Response from Vaughn Automotive:

Thanks!  Josh VanNess
Oct 18, 2014
think if i could have got them down pit more i would have at lease went for a test drive..
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Response from Vaughn Automotive:

Thanks for taking the time to leave your feedback.  Josh VanNess
Sep 12, 2014
I did not contact this dealer when I realized it was a prior salvage title.
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Response from Vaughn Automotive:

Brenda, Thanks for the review.  We do trade for a few salvage vehicles which have that noted on the 1st photo and vehicle description.  But 99% of our inventory has clean title or is brand new.   Let us know if we can be of any more help in your vehicle search.  Thanks, Josh VanNess, Vice President/Owner 641-682-4574 joshv@vaughnautomotive.com
Sep 1, 2014
They were great. Even though we couldn't work a deal, they were very responsive, polite, and easy to talk to.
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Response from Vaughn Automotive:

Thanks, Josh VanNess, Vice President/Owner 641-682-4574 joshv@vaughnautomotive.com
Aug 6, 2014
Very responsive and helpful. You will be impressed with them!
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Response from Vaughn Automotive:

Thanks, Josh VanNess, Vice President/Owner 641-682-4574 joshv@vaughnautomotive.com
Jul 7, 2014
generally a very good experience. would use again if we lived closer
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Response from Vaughn Automotive:

Thanks for traveling to Ottumwa for your purchase. Josh VanNess, Vice President/Owner 641-682-4574 joshv@vaughnautomotive.com
Jul 3, 2014
They were great!
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Response from Vaughn Automotive:

Megan,  Thanks for the positive feedback.  Josh VanNess
Jun 26, 2014
working with me well. diligent in their follow up emails. these people are motivated and want to succeed in life.
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Apr 17, 2014
Trying to make quota in one sale
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Mar 30, 2014
Very attentive and personal to my needs.
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Mar 24, 2014
Dealer was responsive.
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Mar 9, 2014
Good
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Feb 24, 2014
Great experience! Fast, friendly, helpful service.
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Feb 17, 2014
was contacted and told car was sold.
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Aug 12, 2013
I purchased a 2004 GMC, talked to Todd Smithhart on the phone several times we made a deal I gave him a down payment to hold the truck. I drove 1000 miles to pick it up. I called the dealership asked for a few motels they sent me 6 different ones. This was very helpful I didn't arrive until 1 am. I made a 9 am appointment At 9:03 I was talking to Todd by 10:00 we had the deal made. Every person at this location were polite very helpful and glad to be there. The truck is everything they said it was. They are a top shelf operation and represented Car Gurus very well I would buy another vehicle from them without viewing it just taking their word for what it was. Car Gurus is a great place to find vehicles if they all were as good as these people it would be a fantastic world to deal with. Great experience
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Feb 23, 2013
Jason took good care of us and got us on the road with a nice car
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Aug 23, 2012
Responded, but they never hear what the customer wants - just want to sell their inventory. Like talking to a wall.
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Mar 12, 2012
They were very professional and helpful. Good experience.
Is this review helpful? Yes | No

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