Vaughn Automotive

1311 Vaughn Dr
Ottumwa, IA 52501

Sales: (641) 243-8792

Service: (641) 682-4574

Today 8:30am - 7:00pm
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https://static.cargurus.com/images/forsale/2017/10/19/08/25/2013_chevrolet_equinox-pic-3701035848249574573-152x114.jpeg

2013 Chevrolet Equinox LT2 Used Cars in Ottumwa, IA 52501

Great Deal
$3,559 BELOW
CarGurus IMV of $13,559

Price: $10,000

Mileage: 94,280

Location: Ottumwa, IA 52501

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Atlantis Blue Metallic Description: Used 2013 Chevrolet Equinox LT2 for sale - $10,000, 94,280 miles with Bluetooth, Sunroof/Moonroof, Aluminum Wheels, Power Package, Navigation System, Convenience Package
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2015 Honda CR-V EX-L AWD Used Cars in Ottumwa, IA 52501

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$3,465 BELOW
CarGurus IMV of $23,465

Price: $20,000

Mileage: 33,930

Location: Ottumwa, IA 52501

Average time on market: 20 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Copper Sunset Pearl Description: Used 2015 Honda CR-V EX-L AWD for sale - $20,000, 33,930 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels
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2003 Dodge Ram 3500 SLT Quad Cab SB 4WD Used Cars in Ottumwa, IA 52501

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$6,109 BELOW
CarGurus IMV of $21,609

Price: $15,500

Mileage: 90,055

Location: Ottumwa, IA 52501

Certified Pre-Owned: No Transmission: 4-Speed Automatic Color: Bright Silver Metallic Clearcoat Description: Used 2003 Dodge Ram 3500 SLT Quad Cab SB 4WD for sale - $15,500, 90,055 miles with Steel Wheels
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2014 Ford Edge SEL AWD Used Cars in Ottumwa, IA 52501

Great Deal
$3,600 BELOW
CarGurus IMV of $21,100

Price: $17,500

Mileage: 49,528

Location: Ottumwa, IA 52501

Average time on market: 44 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Mineral Gray Metallic Description: Used 2014 Ford Edge SEL AWD for sale - $17,500, 49,528 miles with Backup Camera, Aluminum Wheels, Tow Package, Comfort Package
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2005 Nissan 350Z Enthusiast Roadster Used Cars in Ottumwa, IA 52501

Great Deal
$3,001 BELOW
CarGurus IMV of $11,001

Price: $8,000

Mileage: 72,615

Location: Ottumwa, IA 52501

Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Silverstone Clearcoat Metallic Description: Used 2005 Nissan 350Z Enthusiast Roadster for sale - $8,000, 72,615 miles with Alloy Wheels
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2014 Chevrolet Silverado 1500 High Country Crew Cab 4WD Used Cars in Ottumwa, IA 52501

Great Deal
$4,170 BELOW
CarGurus IMV of $38,670

Price: $34,500

Mileage: 26,422

Location: Ottumwa, IA 52501

Average time on market: 36 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Overdrive Color: Brownstone Metallic Description: Used 2014 Chevrolet Silverado 1500 High Country Crew Cab 4WD for sale - $34,500, 26,422 miles with Leather Seats, Navigation System, Preferred Package, Bluetooth, Backup Camera, Remote Start, Premium Package
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2015 Ford Edge SEL AWD Used Cars in Ottumwa, IA 52501

Great Deal
$3,489 BELOW
CarGurus IMV of $25,489

Price: $22,000

Mileage: 34,461

Location: Ottumwa, IA 52501

Average time on market: 40 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ingot Silver Metallic Description: Used 2015 Ford Edge SEL AWD for sale - $22,000, 34,461 miles with Leather Seats
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2017 GMC Acadia Limited Used Cars in Ottumwa, IA 52501

Great Deal
$5,176 BELOW
CarGurus IMV of $41,175

Price: $35,999

Mileage: 5,109

Location: Ottumwa, IA 52501

Average time on market: 42 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ebony Twilight Metallic Description: Used 2017 GMC Acadia Limited for sale - $35,999, 5,109 miles with Navigation System
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2014 Buick LaCrosse Leather AWD Used Cars in Ottumwa, IA 52501

Great Deal
$3,159 BELOW
CarGurus IMV of $22,159

Price: $19,000

Mileage: 25,145

Location: Ottumwa, IA 52501

Average time on market: 52 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Smoky Gray Metallic Description: Used 2014 Buick LaCrosse Leather AWD for sale - $19,000, 25,145 miles with Leather Seats, Backup Camera, Remote Start
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2014 Ford Escape SE 4WD Used Cars in Ottumwa, IA 52501

Great Deal
$2,554 BELOW
CarGurus IMV of $17,554

Price: $15,000

Mileage: 30,967

Location: Ottumwa, IA 52501

Average time on market: 40 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Deep Impact Blue Description: Used 2014 Ford Escape SE 4WD for sale - $15,000, 30,967 miles with Convenience Package
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2017 Buick Envision Essence AWD Used Cars in Ottumwa, IA 52501

Great Deal
$4,729 BELOW
CarGurus IMV of $37,426

Price: $32,697

Mileage: 5,172

Location: Ottumwa, IA 52501

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ebony Twilight Metallic Description: Used 2017 Buick Envision Essence AWD for sale - $32,697, 5,172 miles with Leather Seats, Backup Camera, Remote Start, Alloy Wheels
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2012 Ford F-150 Lariat SuperCrew 4WD Used Cars in Ottumwa, IA 52501

Great Deal
$3,207 BELOW
CarGurus IMV of $24,207

Price: $21,000

Mileage: 96,985

Location: Ottumwa, IA 52501

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Platinum Metallic Tri-coat Description: Used 2012 Ford F-150 Lariat SuperCrew 4WD for sale - $21,000, 96,985 miles with Remote Start, Heat Package, Chrome Wheels, Lariat Package
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2017 Ford Escape SE AWD Used Cars in Ottumwa, IA 52501

Great Deal
$3,462 BELOW
CarGurus IMV of $23,462

Price: $20,000

Mileage: 10,373

Location: Ottumwa, IA 52501

Average time on market: 45 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Lightning Blue Metallic Description: Used 2017 Ford Escape SE AWD for sale - $20,000, 10,373 miles with Climate Package
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2015 Chevrolet Cruze 1LT Used Cars in Ottumwa, IA 52501

Great Deal
$1,949 BELOW
CarGurus IMV of $13,449

Price: $11,500

Mileage: 32,655

Location: Ottumwa, IA 52501

Average time on market: 39 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Blue Ray Metallic Description: Used 2015 Chevrolet Cruze 1LT for sale - $11,500, 32,655 miles with Backup Camera, Aluminum Wheels, RS Package, Technology Package
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2014 Jeep Patriot Latitude Used Cars in Ottumwa, IA 52501

Great Deal
$1,865 BELOW
CarGurus IMV of $13,865

Price: $12,000

Mileage: 46,099

Location: Ottumwa, IA 52501

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Clearcoat Description: Used 2014 Jeep Patriot Latitude for sale - $12,000, 46,099 miles with Aluminum Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 18, 2017
Had a very good experience, they stand behind there word. After a week of e-mailing back and forth, drove over an hour to Vaugh auto to buy car. On all details of the car on all sights said including there's Remote start. Car did not have remote start. They are adding remote start at no extra charge to make it right. Very happy and bought the car.
Is this review helpful? Yes | No
Nov 16, 2017
Very helpful...kept in touch without being too aggressive!
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Nov 1, 2017
They are a wonderful dealership to work with!
1 of 1 people found this review helpful.
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Oct 31, 2017
You guys have the trucks & cars . I like ,hope we can do business soon . Thanks for the up date &the quick response on my interest of what's available.again thanks
Is this review helpful? Yes | No
Oct 28, 2017
Excellent
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Oct 26, 2017
GuruZW1ZJ
very fast response and good communication. I did end up purchasing this truck.
Is this review helpful? Yes | No
Oct 25, 2017
Great experience! Purchased a Yukon - we live 5.5 hours away - they made it seamless. Fun place to drive to as well! Thanks all involved!
1 of 1 people found this review helpful.
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Sep 15, 2017
Very quick to contact and follow up.
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Sep 12, 2017
Guru98QSF
Dealer was very quick to respond and very good about answering my questions
Is this review helpful? Yes | No
Sep 3, 2017
They were very helpful and got back to me quickly.
Is this review helpful? Yes | No
Aug 31, 2017
CarGuru1970
It was very good, very helpful, treated well by salesperson, bought the vehicle.
Is this review helpful? Yes | No
Aug 30, 2017
GuruDT3LP
They responded quickly and promptly. I have sinced changed my mind on acquiring a new vehicle.
Is this review helpful? Yes | No
Aug 21, 2017
GuruDW6T7
Excellent info by email and phone with sales rep.
Is this review helpful? Yes | No
Aug 21, 2017
Guru9J4M9
Great response time.
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Aug 17, 2017
I had great Experience they tried everything to get me into a car I would buy a car there anytime
Is this review helpful? Yes | No
Aug 16, 2017
Fantastic service!
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Aug 10, 2017
Good people. Nice experience.
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Aug 2, 2017
Yes they were very helpful but we were looking for leather interior and the truck didn't have it. I do have to say it was hard to determine if it had leather or not on the listing.
Is this review helpful? Yes | No
Aug 1, 2017
Had a great buying experience at Vaughn!
Is this review helpful? Yes | No
Jun 15, 2017
I had responses very quickly and it is obvious they are very invested in Customer Care.
Is this review helpful? Yes | No
Jun 10, 2017
Dhyche
At first I was skeptical about purchasing a car using an online service. However, this was the best experience I have ever had purchasing a new (or used) vehicle. Vaughn Automotive was great to work with in purchasing my New 2017 Corvette. They contacted me quickly, met all my needs, treated me well, and made the whole process easy. Working with Gabriela "Gabby" Trejo was GREAT. Wishing the Best to Vaughn Automotive from a VERY satisfied customer.
1 of 1 people found this review helpful.
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May 7, 2017
They were the best car dealer that I ever dealt with! I did everything on- line, since i live several hundred miles away, and they followed through with every promise made. I would suggest that anyone else who is looking for a Corvette like I was, or another GM car, be sure to contact Vaughn Automotive in Ottumwa, Iowa! I love my new Corvette! I
2 of 2 people found this review helpful.
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Apr 25, 2017
Very helpful and friendly! The owner even followed up to see if everything went well or if there was more they could do! Great price! Will be buying here.
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Apr 19, 2017
Pleasant informative, and not to pesty
1 of 1 people found this review helpful.
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Apr 11, 2017
Jjwelcher
Awesome experience at Vaughn's. Researched vehicles and pricing for over a year and walked away from Vaughn's feeling satisfied with our purchase. Our salesperson, Angela, was fantastic and we will recommend this dealer to others!
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Apr 8, 2017
My first time buying a car on my own. They responded quickly, very friendly, easy to deal with and were very fair on pricing. Worth the 1.5 hour drive from Des Moines purchase from them!!
Is this review helpful? Yes | No
Apr 6, 2017
Salesperson was not organized. Did Not even entertain a lower bid, just flat out said no. Just gave me keys to test drive and didn't even talk about the vehicle.
2 of 4 people found this review helpful.
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Apr 1, 2017
Law1988
This dealer responded well.
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Mar 27, 2017
Wouldn't negotiate the internet price. Take it or leave. Second contact said the vehicle was sold.
2 of 2 people found this review helpful.
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Mar 20, 2017
Lyonz65
I didn't buy a car from them becuase I was a little to big for it. But when I was going to buy it they gave me a very fair trade in value and they were the best dealership I have ever worked with. Never pressured at all and always responded right away with info. Highly recommend them.
1 of 1 people found this review helpful.
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Feb 14, 2017
Purchased the Explorer. Very positive, up front, no hard core sales pitch.
1 of 1 people found this review helpful.
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Feb 5, 2017
Friendly staff and quick to respond
1 of 1 people found this review helpful.
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Feb 4, 2017
Misleading dealership, pictures online did not represent actual condition of car when I looked at the car. Not going to work with them ever again.
3 of 5 people found this review helpful.
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Feb 4, 2017
Made me good offers. However, I found something else. Thanks.
Is this review helpful? Yes | No
Jan 31, 2017
spjack66
While we didn't come to mutually agreeable terms, they were very helpful and I would not hesitate to recommend Vaughn to my friends.
1 of 1 people found this review helpful.
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Jan 22, 2017
Quick to respond they want your business
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Jan 20, 2017
Wish we could of got financing. They communicate good.
1 of 2 people found this review helpful.
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Dec 29, 2016
Prompt service that met my needs.
1 of 3 people found this review helpful.
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Dec 22, 2016
Thorough and more than willing to help.
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Dec 22, 2016
Good
0 of 1 people found this review helpful.
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Dec 17, 2016
Pleasant experience, very professional
1 of 2 people found this review helpful.
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Dec 4, 2016
Excellent response from this dealer.
1 of 1 people found this review helpful.
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Nov 27, 2016
One price dealership, they were not interested in negotiation of cash price. Find one closer will be purchasing it.
4 of 4 people found this review helpful.
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Nov 20, 2016
Answered any and all questions professionally but are very unwilling to negotiate on pricing and seem a little over eager to get you to come in to do business with them (5 emails from them in 3 days)
3 of 4 people found this review helpful.
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Nov 19, 2016
Contacted quickly and very helpful. Nice people to deal with. I did not work fast enough and lost out on the car. My bad, they good!
1 of 1 people found this review helpful.
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Nov 17, 2016
Excellent service
1 of 1 people found this review helpful.
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Nov 13, 2016
dealer is great but I can't make any deal without a designated sales person!
1 of 1 people found this review helpful.
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Nov 13, 2016
Had an appointment to test drive pickup they told me it was available.Drove 2.5 hours to get there. While I was pulling into parking lot they called me and told me that they sold the pickup.Took off work to do this.We will never consider buying from them ever again.
9 of 9 people found this review helpful.
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Response from Vaughn Automotive:

Monte,  Sorry the vehicle you wanted was sold before you arrived at the dealership.  Our goal is for this not to happen, I will review our process and see if there was something that could of been done to make the timing better.  Thanks for your feedback.
Nov 3, 2016
Morgan contacted me within a few minutes of sending in a request. Absolute professionals. I had a question about the tailgate and James made a video of the entire vehicle to give me a better idea of what I was looking at. Their customer service is amazing. I truly feel as if they represent me in this process. I am hopeful this vehicle will become ours. The reason I would travel 13 hours to buy it from Vaughn Automotive would be because of the care and customer service Morgan and James have given me to make sure my questions are answered from a distance. I am so impressed!
1 of 2 people found this review helpful.
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Oct 16, 2016
Responded within a couple hours. Very friendly and good deals! Love my new car
1 of 1 people found this review helpful.
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Oct 10, 2016
Very good communication and want to make sure you have all the information needed. Easy to work with.
1 of 1 people found this review helpful.
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Oct 4, 2016
Very fast service
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Oct 2, 2016
Very positive.
Is this review helpful? Yes | No
Sep 2, 2016
Great service, friendly staff, very good sales agent!
1 of 1 people found this review helpful.
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Aug 29, 2016
I bought from Vaughn and had a great experience. Super nice people that were very knowledgable. Would recommend them to anybody looking to make a purchase, Denny was my salesman, great guy.
1 of 1 people found this review helpful.
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Aug 22, 2016
They were very slow at everything and after finally setting up an appointment to go pick up the truck I was going to buy they sold that truck to someone else right before my appointment. They wouldn't tell me the interest rate on the loan I was approved for either. Also the vehicle is was going to trade in had a blue book Valencia of $5800 and a trade in value of $3000 and they would only give me $1500 for trade. They just wasted 2 weeks of my time and made my credit drop by having 7 hard inquires added to my report. Terrible experience.
9 of 10 people found this review helpful.
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Aug 21, 2016
Pleasure to work with. Friendly helpful staff.
1 of 1 people found this review helpful.
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Aug 10, 2016
This Dealer has stayed in contact with me.... they are wonderful
1 of 1 people found this review helpful.
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Aug 8, 2016
I would deal with them again. Good people.
1 of 1 people found this review helpful.
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Aug 5, 2016
Great help
1 of 1 people found this review helpful.
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Jul 28, 2016
Wk4star550
Awesome dealership. All the people I spoke with were very informative.
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Jul 24, 2016
Inflexible pricing although they consistently contact with "promise" of working with the buyer
3 of 3 people found this review helpful.
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Jul 8, 2016
Very disappointed. Spam email with no response to my visit. Promises made and unfulfilled. Prices average and unnegotiable. Advice: Find a more reputable dealer.
5 of 5 people found this review helpful.
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Jul 7, 2016
Great to work with!
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Jun 17, 2016
Experience was pleasant and will recommend to friend to dealership.
1 of 2 people found this review helpful.
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Jun 7, 2016
Very helpful! need more information from actual mileage.
1 of 1 people found this review helpful.
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May 29, 2016
Excellent
1 of 2 people found this review helpful.
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May 24, 2016
I did not get this truck but another. What a great experience. I hate dealing with cars because of all the hassle of trade ins and price bargaining. You will not get this here, fantastic salesman followed up with no pressure of any kind. Will recommend this dealer to all my friend and I live 150 miles away. Worth the drive.
1 of 2 people found this review helpful.
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May 21, 2016
Great to deal with, friendly and happy to go that extra mile.
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May 18, 2016
Vaughn Automotive kept in contact with me over the course of two weeks, letting me know finite details about the vehicle we wanted and their dealership. Great experience even though the car we wanted was sold before we arrived to see it.
1 of 1 people found this review helpful.
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May 14, 2016
I ended up buying another vehicle, but Gabriela gave prompt and competent follow-up to my inquiry. I would work with her in the future.
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May 7, 2016
Quality service. I recommend this dealer.
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May 3, 2016
DianeKHudson
Promptly contacted
1 of 1 people found this review helpful.
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Apr 19, 2016
Vaughn auto. Got right back with me and vary pleasant
1 of 1 people found this review helpful.
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Apr 19, 2016
very rude salesperson , but management did respond and apoligize
1 of 1 people found this review helpful.
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Apr 4, 2016
Experience was good
1 of 1 people found this review helpful.
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Apr 3, 2016
the listing was wrong; 1. wrong paint color. 2 wrong interior color. but their price of the BOXSTER was a good! and were very friendly.
1 of 1 people found this review helpful.
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Mar 10, 2016
Great
1 of 1 people found this review helpful.
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Mar 8, 2016
Good experience. No pressure.
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Mar 1, 2016
Very helpful but not overbearing
1 of 1 people found this review helpful.
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Feb 26, 2016
Very happy with this dealership!!
Is this review helpful? Yes | No
Feb 10, 2016
hard to work with
2 of 2 people found this review helpful.
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Response from Vaughn Automotive:

Jeremy,  I'm sorry your experience was not what it should of been.  Our goal is to make buying a vehicle fun & easy.  Please reach out to me so I can understand what went wrong and how we can improve our process.  Thanks,  Josh VanNess 641-682-4574
Feb 7, 2016
sales associate was prompt with his initial response. I had questions and he again responded promptly. My wife didn't like the color of the truck-end of discussion..........
1 of 1 people found this review helpful.
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Response from Vaughn Automotive:

David,  Thanks for the 5 star review and considering us for your next vehicle.  Hopefully next time we will have the color both you and your wife want.  Thanks!  Josh
Feb 7, 2016
jojo2013
30
best seller and customer relationship
1 of 1 people found this review helpful.
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Response from Vaughn Automotive:

Thanks for taking the time to leave a review.  We appreciate your business.  Thanks and enjoy your new vehicle!  Josh
Feb 3, 2016
a very good experience I feel I got a fair deal on a very nice car.high praise for Eric the salesman I had a small issue which he handled immediately and professionally. great finance department all In all highly recommended..good experience thank you
1 of 1 people found this review helpful.
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Response from Vaughn Automotive:

Bob,  Thanks for the business and kind words about Eric & the dealership.  Enjoy your new vehicle.  Josh
Jan 30, 2016
Great follow up and attention to detail.
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Cheryl,  Thanks for the 5 Star Review.  I hope you enjoy your new vehicle.  Thanks for the business!  Josh
Jan 29, 2016
Nice people
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Mike, Thanks for taking time to leave a 5 Star Review.  Thanks!  Josh
Jan 28, 2016
They were Great
Is this review helpful? Yes | No
Jan 27, 2016
Dealership too busy to provide good service and won't negotiate pricing.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Vaughn Automotive:

Thanks for taking the time to review our dealership.  I'm sorry that your experience was not 5 stars.  I would like to understand more so we can improve our process.  Josh VanNess 641-682-4574
Jan 21, 2016
never gives up after you tell them parameters and they give unrealistic alternatives
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Andrew, Thanks for taking the time to review our dealership.  I'm sorry that your experience was not 5 stars.  I would like to understand more so we can improve our process.  Josh VanNess 641-682-4574
Jan 21, 2016
Quick and courteous response that worked around my schedule
Is this review helpful? Yes | No

Response from Vaughn Automotive:

James, Thanks for your business and taking the time to give us a 5 Star Review.  Josh
Jan 17, 2016
The dealer was helpful both on the day of the sale and with an issue after the sale. We will shop there again as well as recommend them to others. They were professional and courteous. Thank you Chris and Vaughn automotive.
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Mitch,  Thanks for your business and the 5 star review.  We appreciate your kind words about Chris and our service after the sale!  Josh
Jan 6, 2016
Friendly at first during emails, but decided to purchase a fairly new boxster with only 8000 miles. Did talk to sales person on Monday the 4th January to strike up a deal on the 05 boxster for a project purchase and was told no before I even had a chance to make a offer or ask them there lowest price for this 10 year old car. No big deal on my part, but I thought they where quite rude.
1 of 1 people found this review helpful.
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Response from Vaughn Automotive:

Thomas,  Thanks for looking at our dealership during your vehicle purchase and your feedback about our process.  We will take your feedback and use it to help improve our business.  Thanks, Josh
Jan 2, 2016
Emailed back promptly but found a better deal elsewhere.
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Janelle, Thanks for considering us during vehicle purchase and leaving positive feedback about our staff.  Josh
Jan 1, 2016
Folks were very nice. Answered all questions about the vehicle. We ended up purchasing the vehicle.
Is this review helpful? Yes | No

Response from Vaughn Automotive:

John, Thanks for your business and taking time to leave a review!  Have a great New Year.  Josh
Dec 29, 2015
Great to work with
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Rodney,  Thanks for the positive feedback and taking time to leave the review.  Josh
Dec 2, 2015
Great to deal with Thanks
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Greg,  Thanks for your business and for taking time to leave the 5 star review!  Josh
Read 33 old reviews
Oct 15, 2015
So far just communicated via E-mail but has been good.
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Thanks for taking time to leave a review.  Good luck on your vehicle search.  Thanks, Josh VanNess
Oct 3, 2015
I have been working with Eric. He is absolutely professional and has kept in touch with me. I'm hoping to buy the vehicle. My experience has been great. Thank you
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Luann,  Thanks for the great feedback about Eric. If there is anything I can do to help your vehicle shopping or after let me know.  Thanks!  Josh VanNess
Sep 22, 2015
Friendly staff. Normally would not drive 2 hrs. to purchase a car but couldn't pass up a good deal in comparison to other dealerships with similar car for sale.
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Tom,  Thank you for your business and taking the time to give us the review!  We are glad you made the trip to Ottumwa and that we could save you some money.  Enjoy your new car!  Thanks, Josh VanNess
Sep 19, 2015
Very helpful!
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Diana,  thanks for taking the time to give us a 5 star rating.  Josh VanNess
Jun 28, 2015
Stay away. There are much better to deal with who won't mislead and lie to you.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Vaughn Automotive:

Reed, I'm sorry your experience was not what it should of been.  Can you reach out to me so I can understand what went wrong and figure out how we can improve our process for the future?  Thanks, Josh VanNess, Owner. My Cell Phone is 641-799-5955.
Jun 11, 2015
I had an immediate response when I filled in my interest on the Guru site. It was a good experience.
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Thanks for your business and taking time to leave a review. Josh VanNess
Jun 4, 2015
I was in and out in a couple hours! I test drove the car and they test drove my trade-in and then the paperwork was done in about 30 minutes. It was very smooth and painless. They were friendly and very helpful and not too pushy. I drove 2 1/2 hours to come here because their price was about $2,000 lower than the price my local dealerships were trying to charge. I would highly recommend this dealership!
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Thanks for your kind words and especially your business!  Josh VanNess
May 17, 2015
quick response, going out of there way to find me a truck
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Tony,  Thanks for the review.  It's great to hear about the extra effort we did to find you the right truck.  Josh VanNess
May 10, 2015
Grape_Ape
5
Really, really not impressed with their customer service or attention to detail. One day Vaughn Automotive might learn that--in this age of the internet where folks can research vehicles online--a modicum of friendliness and helpfulness in response to inquiries is often the difference between a buyer making a long distance drive to see a vehicle or simply continuing to search other listings. Needless to say, based on my initial experience with Vaughn in an inquiry over a vehicle I really wanted to buy, my search will now continue elsewhere.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Vaughn Automotive:

I'm sorry we did not provide you the level of service you requested.  Can you please reach out to me so I can get your feedback to help improve our process?  Thanks!  Josh VanNess, owner.  Email is joshv@vaughnautomotive.com or cell phone is641-799-5955.
Apr 28, 2015
It was great very helpful staff!!!
Is this review helpful? Yes | No
Mar 26, 2015
Great purchase no tricks. Honest
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Thanks for the business, Enjoy your new vehicle!  Josh VanNess
Mar 19, 2015
They were very professional and had all the answers to my questions. I will reccomed Vaughn Chevrolet to any and all! I love my truck!!!
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Thanks!  Josh VanNess
Dec 31, 2014
Vaughn promptly answered my questions and offered other vehicles based on my requirements.
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Thanks for taking time to leave feedback.  Josh VanNess
Dec 12, 2014
Drove 90 minutes to dealership, only to find the car SOLD! Salesman never notified us. Bought another Venza from around the corner at Clemons.
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Sorry we did not communicate with you better.  I hope you are enjoying your new vehicle and I'm glad it worked out for you to still get a car during your trip to Ottumwa.  Thanks, Josh VanNess
Dec 8, 2014
They seem like Carmax , at least the time I was dealing with them. No room to negotiate on the price. Some people might do business that way but I never pay sticker price.
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Thanks for taking time to leave your feedback.  Josh VanNess
Nov 19, 2014
Gabby and Alex made this a great experience! They have thought of everything to make this a great experience
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Thanks!  Josh VanNess
Oct 18, 2014
think if i could have got them down pit more i would have at lease went for a test drive..
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Thanks for taking the time to leave your feedback.  Josh VanNess
Sep 12, 2014
I did not contact this dealer when I realized it was a prior salvage title.
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Brenda, Thanks for the review.  We do trade for a few salvage vehicles which have that noted on the 1st photo and vehicle description.  But 99% of our inventory has clean title or is brand new.   Let us know if we can be of any more help in your vehicle search.  Thanks, Josh VanNess, Vice President/Owner 641-682-4574 joshv@vaughnautomotive.com
Sep 1, 2014
They were great. Even though we couldn't work a deal, they were very responsive, polite, and easy to talk to.
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Thanks, Josh VanNess, Vice President/Owner 641-682-4574 joshv@vaughnautomotive.com
Aug 6, 2014
Very responsive and helpful. You will be impressed with them!
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Thanks, Josh VanNess, Vice President/Owner 641-682-4574 joshv@vaughnautomotive.com
Jul 7, 2014
generally a very good experience. would use again if we lived closer
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Thanks for traveling to Ottumwa for your purchase. Josh VanNess, Vice President/Owner 641-682-4574 joshv@vaughnautomotive.com
Jul 3, 2014
They were great!
Is this review helpful? Yes | No

Response from Vaughn Automotive:

Megan,  Thanks for the positive feedback.  Josh VanNess
Jun 26, 2014
working with me well. diligent in their follow up emails. these people are motivated and want to succeed in life.
Is this review helpful? Yes | No
Apr 17, 2014
Trying to make quota in one sale
Is this review helpful? Yes | No
Mar 30, 2014
Very attentive and personal to my needs.
Is this review helpful? Yes | No
Mar 24, 2014
Dealer was responsive.
Is this review helpful? Yes | No
Mar 9, 2014
Good
Is this review helpful? Yes | No
Feb 24, 2014
Great experience! Fast, friendly, helpful service.
Is this review helpful? Yes | No
Feb 17, 2014
was contacted and told car was sold.
Is this review helpful? Yes | No
Aug 12, 2013
I purchased a 2004 GMC, talked to Todd Smithhart on the phone several times we made a deal I gave him a down payment to hold the truck. I drove 1000 miles to pick it up. I called the dealership asked for a few motels they sent me 6 different ones. This was very helpful I didn't arrive until 1 am. I made a 9 am appointment At 9:03 I was talking to Todd by 10:00 we had the deal made. Every person at this location were polite very helpful and glad to be there. The truck is everything they said it was. They are a top shelf operation and represented Car Gurus very well I would buy another vehicle from them without viewing it just taking their word for what it was. Car Gurus is a great place to find vehicles if they all were as good as these people it would be a fantastic world to deal with. Great experience
Is this review helpful? Yes | No
Feb 23, 2013
Jason took good care of us and got us on the road with a nice car
Is this review helpful? Yes | No
Aug 23, 2012
Responded, but they never hear what the customer wants - just want to sell their inventory. Like talking to a wall.
Is this review helpful? Yes | No
Mar 12, 2012
They were very professional and helpful. Good experience.
Is this review helpful? Yes | No

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