Vandergriff Chevrolet

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GM Certified Internet Dealer, GM Certified Used Vehicles

1200 W I-20, Arlington, TX 76017
Map & Directions

Sales: (855) 482-1979

Service: (855) 419-2008

Today 8:30am - 9:00pm
(Closed Now)
show business hours
Feb 16, 2017
Good response ✅
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Feb 3, 2017
Delta_2210
5
I have had a pretty good experience with this dealership. Rodolfo Ramirez and Kim are the men to see. They've been so helpful
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Response from Vandergriff Chevrolet:

We're lucky to have Rodolfo and Kim on our team. Thanks for recognizing their efforts, and thanks for choosing Vandergriff Chevrolet!
Nov 29, 2016
I left a comment for them not to call before 3pm, I work overnights and sleep during the day, the next day while I was asleep they called starting at 9am the at 11am then again at 2pm.. I tried calling back but the person that called me was not available, so I left a message with the same instructions to not call before 3pm.. next day same exact times, same person I left the message to not call before 3pm, they were not even sure what truck I was looking for and tried to get me to come look at some cars... no I am looking for a truck, after a few messages I have decided not to do business this company, the one star is due to the fact that I only dealt with one person and they were not very professional and I feel they were just fishing for a lead and not contacting me with my vehicle inquiry
1 of 1 people found this review helpful.
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Response from Vandergriff Chevrolet:

Billy,
We're sorry about the inconvenience that we caused. Is there anything that we could do to make up for it? Our General Sales Manager, Kelly Cook, would like to speak with you and help you get what you are looking for. We urge you to reach out to her at your earliest convenience at (817) 299-2254. Thank you!
Nov 13, 2016
In order to make up for their over the top low price, they low balled me on my trade by $4500. I did my research prior to coming in to the dealership, as well as had my car appraised at another dealership. When I reached out to management...They never called me back. When they sent me a generic email to see how my experience was...they never replied. Pitiful!!
4 of 4 people found this review helpful.
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Response from Vandergriff Chevrolet:

Thank you for the feedback. We're sorry that this happened. It sounds like we may have dropped the ball here if we didn't respond. Is there a way that we could make it up to you? We value our customers and always want to make sure that they are satisfied with their interactions with us, whether a purchase is made or not. Please reach out to our General Sales Manager, Kelly Cook at (817) 299-2254. Thank you.
Nov 7, 2016
Was contacted made an appointment to test drive a few days later, but sales person contacted me to inform me that it sold the night before. I appreciated that.
0 of 1 people found this review helpful.
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Oct 27, 2016
Appraisal value for my car was several thousand dollars lower than two other dealerships.
2 of 2 people found this review helpful.
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Response from Vandergriff Chevrolet:

Thank you for your review. Please know that we pride ourselves on our honesty and customer service and we apologize that you were unhappy with your visit. We take a lot of factors into account for providing appraisal value and would appreciate the chance to speak further about this issue. Please reach out to Bob Clark at (817) 299- 2311.
Oct 25, 2016
They did respond to me quickly however; I feel like their intensions were to bait and switch. The vehicle I was interested in was listed on there website but was told that they sent it to the auction and they were trying to offer me another vehicle.
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Oct 20, 2016
Great job with out pressure
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Response from Vandergriff Chevrolet:

Anthony,
Thank you for your review! We are glad you enjoyed your experience and look forward to working with you in the future!
May 20, 2016
This vehicle was once 12,995 the day I asked to have an appointment to check mouth e car the prices that same day automatically raise 8,000 more dollars when this car with its mileage and condition is only worth 15-16 thousand on blue books
1 of 1 people found this review helpful.
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Old Dealer Reviews

Jan 13, 2014
mgredgold
Good
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Jan 3, 2014
Very easy to deal quick to respond to email plenty of stock
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Jul 16, 2013
Was present a dirty car. Said he didn't have time to wash it so he just rinsed it down. Then the sales agent tells me that he has another appointment shortly like telling us we are done after I told him that the car was not as the pictures showed. The car hadn't even been through ispection yet. Sales agent was full of himself. Not the way to make a sale.
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Jun 19, 2013
Horrible experience! Made an appointment to look at 1 car(which I called & asked if salesperson knew car was still available,she said yes I can see the car )she ,couldn't find the car ,finally found ,then couldn't find the key.The minute we got there,they handed us a credit report form BEFORE we test drove car,had not even looked at car yet!Spent over 2 hours there ,waste of time ! They also emailed and called several times to verify our appointment in the 1 1/2 after I made appointment -it was really frustrating they kept confirming.I have credit score of 795,had been preapproved by my credit union,had $7,000 to put down & they still tried to get all my financial information before I even test drove a car.I am 24 yrs old ,Thank Goodness someone was with me that told me not to let them run my credit right off the bat!
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Feb 18, 2013
Called back with info.
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Feb 12, 2013
It was a pleasure working with my salesman Austin, he had to play chauffeur for me to drop off my U-Haul truck, then again to the Bank, the entire experience was probably the single easiest for buying a car ever! I highly recommend Vandergriff internet service, and especially Austin!
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Jan 12, 2013
Emailed right away and willing to talk to you and help you with your needs. But very pushy and over priced.
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Oct 2, 2012
Five star dealer, found me exactly what I was wanting, quick, professional, friendly and the best price I could find anywhere!
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Sep 24, 2012
Second purchase from this dealer and a bit disappointed at this point. We got home late the night of purchasing to find that the vehicle was missing equipment that the dealer clearly stated was installed on this vehicle. We are now waiting to see how they try to resolve the issues we have found.
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Jun 25, 2011
Ok so I give the service guy Chris 5 stars.. however the sales rep for a new car tried hard to push me into a car I did not want and out of the car I did... very uncomfortable. I will forgo his name but the sales department really turned me off. So hence the 3 star. 1 for sales 5 for service.
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