Van Horn Dodge Jeep Chrysler RAM

3000 Eastern Ave
Plymouth, WI 53073

Sales: (920) 542-4077

Service: (920) 449-5464

Today 8:00am - 8:00pm
(Closed Now)
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https://static.cargurus.com/images/forsale/2017/10/03/22/55/2017_chevrolet_cruze-pic-7475324468313301498-152x114.jpeg

2017 Chevrolet Cruze Premier Used Cars in Plymouth, WI 53073

Great Deal
$4,983 BELOW
CarGurus IMV of $22,483

Price: $17,500

Mileage: 2,154

Location: Plymouth, WI 53073

Average time on market: 41 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Gray Description: Used 2017 Chevrolet Cruze Premier for sale - $17,500, 2,154 miles with Sport Package, Leather Seats, Sunroof/Moonroof, Driver Confidence Package, Navigation System, RS Package, Technology Package, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start, Convenience Package
https://static.cargurus.com/images/forsale/2017/06/24/12/57/2017_cadillac_xt5-pic-6157628627530719749-152x114.jpeg

2017 Cadillac XT5 Premium Luxury Used Cars in Plymouth, WI 53073

Great Deal
$8,783 BELOW
CarGurus IMV of $50,533

Price: $41,750

Mileage: 3,761

Location: Plymouth, WI 53073

Average time on market: 64 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Stellar Black Metallic Description: Used 2017 Cadillac XT5 Premium Luxury for sale - $41,750, 3,761 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/09/24/11/14/2014_ram_1500-pic-6861369281770643660-152x114.jpeg

2014 Ram 1500 Used Cars in Plymouth, WI 53073

Great Deal
$7,574 BELOW
CarGurus IMV of $26,824

Price: $19,250

Mileage: 15,809

Location: Plymouth, WI 53073

Average time on market: 33 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Overdrive Color: Blue Description: Used 2014 Ram 1500 for sale - $19,250, 15,809 miles
https://static.cargurus.com/images/forsale/2017/10/21/19/40/2017_gmc_sierra_3500hd-pic-6918021506397375104-152x114.jpeg

2017 GMC Sierra 3500HD Used Cars in Plymouth, WI 53073

Great Deal
$10,888 BELOW
CarGurus IMV of $59,887

Price: $48,999

Mileage: 6,097

Location: Plymouth, WI 53073

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Description: Used 2017 GMC Sierra 3500HD for sale - $48,999, 6,097 miles with Steel Wheels, Bluetooth, Trailer Package, Convenience Package
https://static.cargurus.com/images/forsale/2017/10/03/00/36/2015_cadillac_escalade_esv-pic-4897407991269471772-152x114.jpeg

2015 Cadillac Escalade ESV Platinum Edition 4WD Used Cars in Plymouth, WI 53073

Great Deal
$5,545 BELOW
CarGurus IMV of $63,545

Price: $58,000

Mileage: 40,845

Location: Plymouth, WI 53073

Average time on market: 24 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Black Description: Used 2015 Cadillac Escalade ESV Platinum Edition 4WD for sale - $58,000, 40,845 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Chrome Wheels, Bluetooth, Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2017/09/03/09/38/2016_gmc_canyon-pic-4657863117906880330-152x114.jpeg

2016 GMC Canyon SLE Crew Cab 4WD Used Cars in Plymouth, WI 53073

Great Deal
$3,832 BELOW
CarGurus IMV of $32,332

Price: $28,500

Mileage: 7,467

Location: Plymouth, WI 53073

Average time on market: 43 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Cardinal Red Description: Used 2016 GMC Canyon SLE Crew Cab 4WD for sale - $28,500, 7,467 miles with Bluetooth, Backup Camera, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2017/09/02/07/08/2017_dodge_durango-pic-4098699578352715283-152x114.jpeg

2017 Dodge Durango Citadel AWD Used Cars in Plymouth, WI 53073

Great Deal
$6,400 BELOW
CarGurus IMV of $46,650

Price: $40,250

Mileage: 2,512

Location: Plymouth, WI 53073

Certified Pre-Owned: No Transmission: 8-Speed Automatic Overdrive Color: Gray Description: Used 2017 Dodge Durango Citadel AWD for sale - $40,250, 2,512 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Bluetooth, Backup Camera, Aluminum Wheels, Quick Order Package
https://static.cargurus.com/images/forsale/2017/10/01/13/46/2017_jeep_grand_cherokee-pic-2132005326559401632-152x114.jpeg

2017 Jeep Grand Cherokee Overland 4WD Used Cars in Plymouth, WI 53073

Great Deal
$4,740 BELOW
CarGurus IMV of $44,240

Price: $39,500

Mileage: 4,695

Location: Plymouth, WI 53073

Average time on market: 59 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Overdrive Color: Ivory 3-coat Description: Used 2017 Jeep Grand Cherokee Overland 4WD for sale - $39,500, 4,695 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2017/09/08/17/17/2014_chevrolet_impala-pic-4328142639223678128-152x114.jpeg

2014 Chevrolet Impala LT Used Cars in Plymouth, WI 53073

Great Deal
$3,103 BELOW
CarGurus IMV of $18,853

Price: $15,750

Mileage: 15,726

Location: Plymouth, WI 53073

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2014 Chevrolet Impala LT for sale - $15,750, 15,726 miles with Bluetooth, Backup Camera, Aluminum Wheels, Remote Start, Navigation System
https://static.cargurus.com/images/forsale/2017/08/02/11/42/2015_chevrolet_equinox-pic-5578885361304371095-152x114.jpeg

2015 Chevrolet Equinox LTZ AWD Used Cars in Plymouth, WI 53073

Great Deal
$2,738 BELOW
CarGurus IMV of $20,988

Price: $18,250

Mileage: 55,870

Location: Plymouth, WI 53073

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Crystal Red Tintcoat Description: Used 2015 Chevrolet Equinox LTZ AWD for sale - $18,250, 55,870 miles with Leather Seats, Sunroof/Moonroof, Safety Package, Navigation System, Chrome Wheels, Bluetooth, Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2017/08/15/12/49/2013_ford_edge-pic-8063746460017416373-152x114.jpeg

2013 Ford Edge Sport Used Cars in Plymouth, WI 53073

Great Deal
$2,676 BELOW
CarGurus IMV of $22,676

Price: $20,000

Mileage: 54,128

Location: Plymouth, WI 53073

Average time on market: 66 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2013 Ford Edge Sport for sale - $20,000, 54,128 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2017/08/31/19/02/2017_gmc_acadia-pic-540026474242991492-152x114.jpeg

2017 GMC Acadia SLT AWD Used Cars in Plymouth, WI 53073

Great Deal
$4,375 BELOW
CarGurus IMV of $40,125

Price: $35,750

Mileage: 5,735

Location: Plymouth, WI 53073

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Gray Description: Used 2017 GMC Acadia SLT AWD for sale - $35,750, 5,735 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2017/08/02/09/45/2016_chevrolet_traverse-pic-1967864455825434366-152x114.jpeg

2016 Chevrolet Traverse LT Used Cars in Plymouth, WI 53073

Great Deal
$2,950 BELOW
CarGurus IMV of $26,200

Price: $23,250

Mileage: 11,803

Location: Plymouth, WI 53073

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Ice Metallic Description: Used 2016 Chevrolet Traverse LT for sale - $23,250, 11,803 miles with Bluetooth, Backup Camera, Aluminum Wheels, Remote Start, Navigation System
https://static.cargurus.com/images/forsale/2017/08/30/19/07/2015_ram_1500-pic-8260199620997261597-152x114.jpeg

2015 Ram 1500 Tradesman Crew Cab LB 4WD Used Cars in Plymouth, WI 53073

Great Deal
$2,613 BELOW
CarGurus IMV of $25,863

Price: $23,250

Mileage: 45,626

Location: Plymouth, WI 53073

Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: White Description: Used 2015 Ram 1500 Tradesman Crew Cab LB 4WD for sale - $23,250, 45,626 miles with Steel Wheels, Bluetooth
https://static.cargurus.com/images/forsale/2017/09/29/19/37/2015_chevrolet_equinox-pic-4221931672374898739-152x114.jpeg

2015 Chevrolet Equinox LTZ AWD Used Cars in Plymouth, WI 53073

Great Deal
$2,341 BELOW
CarGurus IMV of $22,341

Price: $20,000

Mileage: 42,550

Location: Plymouth, WI 53073

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Description: Used 2015 Chevrolet Equinox LTZ AWD for sale - $20,000, 42,550 miles with Leather Seats, Sunroof/Moonroof, Safety Package, Navigation System, Chrome Wheels, Bluetooth, Backup Camera, Remote Start
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All reviewers have been verified to have contacted this dealer – Learn More
Sep 14, 2017
Not impressed, Drove to see the car for hour and a half and it wasn't at location, After I called to confirm it was there!
Is this review helpful? Yes | No
Dec 18, 2016
Friendly and knowledgeable people with a drive for great service in a timely manner.
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Brian -
Thank you for taking a moment to leave feedback for our team! I'm so glad to hear how well communications went. Please let us know how we can assist you again in the future!

Tina Tasche
Customer Relations Manager
Van Horn Automotive
May 11, 2016
They inquired way too many financial companies causing my credit score to drop
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 23, 2016
The dealer responded very quickly. Answered all my questions. I was inquiring about a 2015 Hellcat. Too bad we just couldn't put a deal together. The car was gone before I got around to making my decision, I just didn't know how good of a deal they had for me.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Dave -
Thank you for taking the time to post a review of your recent experience with our sales team. I'm glad to hear that we were able to part ways in a positive way even though we weren't able to do business in the end. Being a high volume sales dealer vehicles come and go from our lot quite quickly! We hope you will keep us in mind in the future during your automotive searches.

Tina Tasche
Customer Relations Manager
Van Horn Automotive
Apr 20, 2016
Responded promptly
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Brian -
Thank you for taking a moment to leave a five star feedback rating on our dealership. With the busy lives that we all lead communication is one of the most important aspects of our sales process. I'm glad to hear that our team responded promptly to any and all questions you had throughout your purchase experience. Please let us know if we can answer any other questions for you!

Tina Tasche
Customer Relations Manager
Van Horn Automotive
Mar 29, 2016
Very disappointed! They sold the vehicle to another party one day before my appointment to test drive it. I live two hundred miles away.
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Bob -
Thank you for leaving us feedback on your recent experience with our sales team. I definitely understand your frustration, however, the nature of this industry is that some vehicles tend to move quickly. We do have over 1,000 vehicles between all of our stores so chances are we currently have or will soon have another similar vehicle.  Please let us know if we can be of any assistance in your automotive search

Tina Tasche
Customer Relations Manager
Van Horn Automotive
Mar 26, 2016
I was going to look at another car closer to my home. Van Horn followed up with me every couple of days to see if I was still interested in the car. They were friendly and polite.
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Micah -
We love receiving feedback like yours! Communication is so key to the purchase process especially when you're driving in from a distance. I'm glad that everything went so smoothly from your first contact to driving off in your new vehicle. Thank you for your kind words and we hope to earn your business again someday!

Tina Tasche
Customer Relations Manager
Van Horn Automotive
Mar 20, 2016
Very professional and easy to deal with
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Bob -
We appreciate you taking the time to leave a review about your recent experience with our sales team. It's wonderful to know that our consistent professionalism and friendliness has earned your trust in our business. Please don't hesitate to call or stop in should you have any additional questions.

Tina Tasche
Customer Relations Manager
Van Horn Automotive
Mar 13, 2016
I changed my mind on the van. I changed my mind because the van is based on a Peugeot can and they could not tell me what was wrong with it.
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Kevin -
Thank you for taking a moment to leave us feedback. If you have any questions about your vehicle purchase please contact our sales management team at (920)893-6591 and they will be happy to clear up any concerns.

Tina Tasche
Customer Relations Manager
Van Horn Automotive
Mar 6, 2016
Excellent customer service!
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you so much for taking the time to review Joe Van Horn Chevrolet. We are so glad to hear that you had a great experience and we look forward to welcoming you back in the future. Please feel free to contact us at 800-236-1415 if you have any further questions. Thanks again!
Feb 28, 2016
Truck was from Canada and been used and showed it
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Ken -
It is our goal to provide you with top notch customer service and customer care. I apologize if we have fallen short of that promise. Your comments will be taken into consideration in order to improve our processes going forward.

Tina Tasche
Customer Relations Manager
Van Horn Automotive
Feb 13, 2016
Very polite and responsive. Never bugged or pressured me. More dealers should follow their example.
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Mike -
Thank you for your strong recommendation of our sales department! Our team takes pride in their fast, friendly and efficient customer service and I'm glad to hear that this was received during your visit. If there is anything more we can do for you please come back and see us anytime!

Tina Tasche
Customer Relations Manager
Van Horn Automotive
Feb 1, 2016
They have a vehicle listed for sale, that hasn't even arrived at their lot yet. They don't even know when it's going to arrive.
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Brian -
Thank you for taking a moment to leave us feedback about your recent experience with our sales team. Your comments will be taken into consideration in order to improve our processes going forward.

Tina Tasche
Customer Relations Manager
Van Horn Automotive
Jan 29, 2016
Responded in a timely manner; very professional; No pressure.
Is this review helpful? Yes | No
Jan 20, 2016
Not the best experience. Salesman didn't really know the specs of the vehicle and the whole staff lacked warmth and were not courteous. We never could make a deal They wanted a crazy high price for the "Luxcare" package. I had purchased a vehicle from them eight years ago and had a great experience. Because of that memory I thought I would try them again, not the best experience this time.
Is this review helpful? Yes | No
Jan 13, 2016
Contacted me back on the car but no interest in working on the price,.
Is this review helpful? Yes | No
Jan 12, 2016
They responded in a timely manner and answered all of my questions
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you so much for taking the time to review Joe Van Horn Chevrolet. It is greatly appreciated! Please feel free to contact us if you have any questions or concerns at 800-236-1415. Thanks Again!
Dec 28, 2015
Fairly good experience. They responded quickly, we talked 2-3 times. The last conversation was left that I'd go thru some figuring of numbers & he'd see if they could come to my figure-I told him to call me back in about 2 hours-however I never heard from him again.
Is this review helpful? Yes | No
Dec 14, 2015
Called immediately, professional sales people, good follow up.
Is this review helpful? Yes | No
Dec 13, 2015
They ARE NOT HONEST!! Buyer beware! I will NEVER, EVER buy a vehicle from there!! Look hard at the price...when the price is too good to be true, it's because it's a GM buyback, that they "fixed"....Don't waste your time! Go to Holiday!!!
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you so much for taking the time to review Joe Van Horn Chevrolet. It is our goal to provide you with top notch customer service and customer care, and we apologize if we have fallen short of that promise. We appreciate receiving feedback from our customers, positive or negative, in an effort to continue to grow and evolve as a team and a premier dealership. It is not our intent to be dishonest or deceive anyone in regards to our vehicles. We sincerely apologize if anything we may have said or done would lead you to feel otherwise. Again, thank you for the opportunity and taking the time
 More ...
Dec 10, 2015
Van not in stock
Is this review helpful? Yes | No
Dec 1, 2015
A dealer that understands customer service. No other dealers came close to their service, very impressed.
Is this review helpful? Yes | No
Nov 14, 2015
classicvan
80
Impeccable top professionalism and worked with every step of the way on my first online vehicle purchase. Made me feel totally confident!
Is this review helpful? Yes | No
Nov 7, 2015
Wouldn't trust the quality of any vehicle on the lot. There was a note in the folder that the car was in an accident. They said auction houses do that to cover themselves. ????????? Old school, " I need to talk to my manager treatment. And when the salesman could close the deal he came out to put the heat on. NEVER going back.
6 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Hello Rob,
Thank you for taking the time to review Joe Van Horn Chevrolet. It is our goal to provide you with top notch customer service and customer care, and we apologize if we have fallen short of that promise. We appreciate receiving feedback from our customers, positive or negative, in an effort to continue to grow and evolve as a team and a premier dealership. Thank you again for bringing this to our attention.

Joe Van Horn Chevrolet Team
Oct 31, 2015
Awesome experience at Joe Van Horn! Professional, reasonably priced and great to work with. I will be going back to them in the future.
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Hello Kim!
Thank you so much for taking the time to review Joe Van Horn Chevrolet! We are so glad that you enjoyed your experience here and we look forward to welcoming you back in the future! If you have any questions or concerns, please feel free to contact us at 800-236-1415. Thanks Again!
Read 37 old reviews
Oct 5, 2015
Had to ask for another sales man! first one was awful! Didn't want to respect my wishes to be contacted by email.He also didn't want to find answers I was looking for. I am dealing with another,seems to be a little better!
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you for taking the time to review Joe Van Horn Chevrolet. We appreciate receiving feedback from our customers, positive or negative, in an effort to continue to grow and evolve as a team and a premier dealership. We apologize for your experience with your first salesman and are glad things are moving in a more positive direction. We want to thank you for bringing this to our attention. So many businesses are not given the opportunity to correct the problem as it happens. Again, we want to apologize and thank you for the opportunity.

Joe Van Horn Chevy Team
Sep 12, 2015
Quick response on inquiry altho didn't purchase from them
Is this review helpful? Yes | No
Aug 24, 2015
low keyed no hard sale, didn`t buy a vehicle but when I due I will go to van horn
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you so much for taking the time to give us a 5 start review! We look forward to assisting you when you are ready, please let us know what we can do!

Thanks again!
Jul 28, 2015
Fine not vehicle lookin for
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you for taking the time to give us a review!
Jul 10, 2015
Very nice people over the phone, however, they are not willing to provide you with the Carfax report until you drive to their store - that is so wrong! I will do my research first, no Carfax, no test drive.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Hello Lisa, I apologize for the inconvenience, but not providing the vehicle’s Carfax until you visit the dealership is our dealership’s policy. It is our goal to provide you with top notch customer service and customer care. We value feedback from our customers whether it is positive or negative to grow as a dealership. We thank you for taking the time to leave a review.  If you have any questions, please feel free to contact us at 800-236-1415. Thanks again Lisa!
Jun 29, 2015
Got back to me right away and answered all of my questions about the vehicle.
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Hello Trudi. Thank you for taking the time to post a review of your recent visit. We value feedback from our customers and look forward to serving you again soon. Thanks again!
Jun 27, 2015
wolljason
DO NOT PURCHASE FROM THIS DEALERSHIP. I was intrigued by the great pricing of their vehicles. I test drove a multiple 2014 Jeep Grand Cherokees. Upon reviewing the Carfax’s for the Jeeps, all of them were lemons that had been purchased at auction. I had a friend who is in the car sales industry look up the VINs of these vehicles and I was informed that all of these vehicles were, as he described it, "branded". Essentially the vehicles were marked as lemons and would be viewed as totaled vehicles if I attempted to resale or trade-in the vehicle. He stated that these vehicles would be worth next to nothing once purchased and my entire investment in the vehicle would be lost. When I spoke with the sales consultant at Van Horn brought to my attention. This dealership is attempting to off load a worthless product on an ignorant consumer. DO NOT PURCHASE FROM THIS DEALERSHIP.
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you for taking the time to write a review. Any feedback helps! I do apologize for your experience. We feel that a Manufacturer Buyback represents a great value to our customers and is the reason we choose to sell them. We do provide a free carfax on all vehicles on our website and fully disclose them before purchase. They come with a manufacturer warranty and we stand behind them 100%.
Again I apologize if you were unsatisfied with our inventory, we do have non manufacturer buybacks as well. Let us know if there is anything we can assist you with in the future!
Jun 14, 2015
Avoid this dealership at all cost. Terrible customer service. Lied to me about a vehicle that I came to see. Was told it was listed as a total loss. When I called to cancel my test drive, they told me that someone had made a mistake and the car was not a total loss. When I arrived, the car was indeed listed as a total loss. Said they would make a deal for me and all the hassle of the "miscommunication." All they did was have me test drive car after car. When I picked a car they liked, they said they'd try to get it into my budget. All they did was knock $100 off a car that was significantly outside my budget. Waste of time and sleazy salesmen. Worst experience I've ever had at a dealership.
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

I apologize for your experience, and want you to know that we always strive for the highest customer satisfaction. It is not our intent to be dishonest or deceive anyone in regards to our vehicles. We sincerely apologize if anything we may have said or done would lead you to feel otherwise.
Once again, I sincerely apologize for any shortcomings, and thank you for your feedback.
Jun 4, 2015
Well, they wouldn't deal at all
Is this review helpful? Yes | No
May 20, 2015
I was told the car was available and was checking into purchasing it and shipping(out of state) Then I was told it was sold the next day. The following day I received an email stating it was still available,so I said yes very much so...I wanted to buy it...I finally called and was told that the email was wrong,it was sold. I suggest that they do a physical check of the car next time before relying on the computer system which was not up to date.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Hello Sandra. Thank you so much for taking the time to review Joe Van Horn Chevrolet. It is our goal to provide you with top notch customer service and customer care, and I apologize about the mis-communication. We do take full responsibility for this incident and truly apologize. We appreciate receiving feedback from our customers, positive or negative, in an effort to continue to grow and evolve as a team and a premier dealership. Thanks again Sandra!
Apr 17, 2015
I had a great deal & sales team was very helpful
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you for the 5 star review! If there is anything we can do for you in the future please give us a call!
Mar 17, 2015
Was told I could not buy this "used" police car, because I am not a Law Enforcement Officer. This is completely untrue; if it were true, it should be in the advert.
Is this review helpful? Yes | No
Mar 4, 2015
KristinT
The car had been in an accident and when it came down to putting a price to the cars they were very rude and were not willing to negotiate AT ALL. (Even though the price for one of their cars says negotiable) I wouldn't go back.
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

I apologize for your experience, and want you to know that we always strive for the highest customer satisfaction,. It is not our intent to be dishonest or deceive anyone in regards to our vehicles. We sincerely apologize if anything we may have said or done would lead you to feel otherwise. We would love the opportunity to speak with you to learn more about the situation. Please e-mail me at sarah@vanhorndodge.com with the best time and phone number to reach you at?. Once again, I sincerely apologize for any shortcomings, and thank you for your feedback.
Mar 2, 2015
Treated me and my wife like crap ! Sold the car the day before we got there drove 52 mile. Picked another car and finace mgr wanted 2000 cash no debit or check down to close deal who doesn't take debit Lol what a joke we left. Run away quickly!
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you for taking a moment to write a review. We appreciate receiving feedback from our customers, positive or negative, in an effort to continue to grow and evolve as a team and a premier dealership. We price ourselves in providing exceptional customer service, as well as creating an overall genuine environment. We sincerely apologize if anything we may have said or done would lead you to feel otherwise. We would love an opportunity to speak with you to learn more about the situation. If you are interested, you can contact me at 920-893-6591. Once again, we apologize for any shortcomings a
 More ...
Feb 23, 2015
Awesome dealership!! Wonderful group of people to work with.Thank you
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you so much for taking the time to review Joe Van Horn Chevrolet. It is our goal to provide you with top notch customer care. If you have any questions or concerns, feel free to contact us at 800-236-1415. Thanks again!
Feb 4, 2015
The dealer was very helpful, trying to find something I would want
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you for taking the time to post a review of your recent visit. We value feedback from our customers and look forward to serving you again!
Feb 4, 2015
They worked with me to earn my business, including providing me with a good idea of the value of my trade-in. Their inventory was not exactly what I was looking for. I feel this would be a good dealer to work with.
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you for taking time to post a review of your recent visit. We value feedback from our customers and look forward to serving you again soon. If you have any questions or concerns feel free to contact us. Thanks again!
Jan 10, 2015
Good follow up. Very helpful
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you so much for taking the time and the kind words!~
Dec 30, 2014
Vehicle was not available due to a down-payment on it
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you so much for taking the time to post a review. We value feedback from our customers. I apologize that the vehicle you were interested in was no longer available. We would like to assist you with your vehicle search. Please let us know what we can do to help you! Kim Reichardt, Internet Sales Manager 1-800-236-1415.
Dec 29, 2014
Steve got me just what I wanted, very quickly!
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Robin, thank you for your review and we are so happy you had a quick and friendly experience with us!
Nov 26, 2014
Great staff, we had a flawless experience purchasing vehicle - highly recommend, worth the drive!
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you for your shinning review! Please let us know if there is anything that we can do for you in the future! Thanks again!
Nov 13, 2014
Quick response, but salvage title should be revealed much sooner
Is this review helpful? Yes | No
Jul 13, 2014
Overall experience was fair. If your looking to finance through van horn Chevrolet,don't believe everything they tell you. Their finance manager told me everything was taken care of with the payoff of my trade in. 2 weeks later another car payment was taken out,and I ended up paying a overdraft fee of 35.00 because there wasn't enough money in my checking account.
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you for taking the time to leave us feedback. I am sorry to hear about what happened. We do take care of the payoff on trade in vehicles. Sometimes it take awhile to process all the paperwork for your new car loan and for a check to be sent out to your previous lender. Once again we are sorry. If you have any questions please feel free to give us a call at (800) 236-1415.
Thank you,
Destiny Fairchild
Customer Experience Manager
Jul 9, 2014
The truck was sold before I was able to see it but the dealership was very helpful and prompt to answering any of my questions and concerns.
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you for taking the time to leave us a review. We appreciate hearing feedback from all our customers. I am glad we were able to help you out and answer all of your questions even though the vehicle was sold. If you need anything in the future please do not hesitate to contact us.
Thank you,
Destiny Fairchild
Customer Experience Manager
Jun 18, 2014
It was fine except for the fact that once we got more into talking about the vehicle the manager was very PUSHY! It was not appreciated especially when we are the ones spending lots of money for a truck.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you so much for taking the time to leave us feedback on your experience. It is our goal to provide you with top notch customer service and care. and I apologize if we have fallen short of that promise. Your comments will be taken into consideration in order to improve our processes.
Thank you,
Destiny Fairchild
Customer Experience Manager
(800) 236-1415
May 20, 2014
they did respond, we did not agree on a price. they were punctual
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you for leaving us feedback on your experience with us. Sorry we did not come to an agreement on price. We pride ourselves in providing great customer service. If you need anything in the future please do not hesitate to call us.
Thank you,
Destiny Fairchild
Customer Experience Manager
May 14, 2014
Car had some bad history I had to ask about and the answers came slow.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you for taking the time to leave us a review. I am sorry that when you had questions on the history of the vehicle the answers were slowing coming. It is not our intent to be dishonest or to deceive anyone in regards to our vehicles. We try to be straight forward and upfront with all of our customers. Once again, I apologize for the short comings, and thank you for your review.
Apr 1, 2014
Prompt call from Kim Reichardt, and worked with Todd Neils to get it done
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you for the wonderful remarks which I have shared with our staff. We are thrilled to hear that you enjoyed our service, and look forward to welcoming you back in the future. We are committed to providing our customers with an easy, professional, and hassle free car buying experience.
Thank you,
Destiny Fairchild
Customer Experience Manager
(800) 236-1415
Mar 24, 2014
meganlewis11
Worst customer service ever. I will never ever forget this place
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank your for taking the time to leave us a review. It is our goal to provide you with top notch customer service and customer care, and I apologize if we fell short of that promise. Once again I apologize about your experience, and thank you for your feedback.
Thank you,
Destiny Fairchild
Customer Experience Manager
(800) 236-1415
Mar 24, 2014
Price was higher than I had an interest in paying. Nice people!
Is this review helpful? Yes | No

Response from Van Horn Dodge Jeep Chrysler RAM:

Thank you for taking a moment to write a review. Our prices change daily on our vehicle to keep up with the market. Sorry we could not come to an agreement on price with you. Once again thank you for your review.
Destiny Fairchild
Customer Experience Manager
(800) 236-1415
Feb 20, 2013
It is okay.
Is this review helpful? Yes | No
Nov 29, 2012
I had a hard time getting them to email me with all of the information I wanted. I specifically asked to be emailed not called and they apparently kept trying to call the fake number I listed (I am quite private), but alas, they were nice, but I didn't get the responses I was requesting over email nearly as timely as other dealerships.
Is this review helpful? Yes | No
Aug 20, 2012
I did not buy the car they seem to be a good dealer
Is this review helpful? Yes | No
Aug 18, 2012
Polite and professional
Is this review helpful? Yes | No
Jun 6, 2012
No follow up after I left their dealership.
Is this review helpful? Yes | No
Mar 4, 2012
Found out through another dealer that the vehicle I was looking at was a complete loss salvage title from another state.
Is this review helpful? Yes | No
Jan 20, 2012
Do NOT buy from this dealer. If I knew then what I know now, I would have never even stepped foot there. They very commonly purchase cars from auction that are known as "buy-backs" which is a state of cars that the dealer/OEM will buy them back from the original owner before the Lemon Law takes effect. The sales guy we worked with, glossed over this SMALL detail with such neglcance, I would almost call it criminal. Needless to say, we bought our minivan there and had MAJOR problems with it. The mechanics were almost worthless. After pucrhase, the van sat with them for almost 3 weeks. After multiple trips, I personally sat with the shop manager, and explained the ONLY correct action to fix the truck. After another week, the truck was returned to us, with the repair completed, as I detailed. If you are not a degreed engineer, or an experience auto mechanic, DO NOT purchase a used car from this company. You will have headache and frustration.
Is this review helpful? Yes | No

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