Van Bortel Chevrolet

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GM Certified Internet Dealer, GM Certified Used Vehicles

1338 Highway 31, Macedon, NY 14502
Map & Directions

Sales: (315) 986-4401

Service: (315) 538-9248

Closed Today (Sun)
show business hours
May 13, 2015
Wonderful
Is this review helpful? Yes | No
Apr 19, 2015
Very nice to do business with. Very informative.
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Response from Van Bortel Chevrolet:

Thank you, Jane! If there's anything you ever need, please don't hesitate to ask!

Jeff Clark
Apr 18, 2015
Just an amazing experience from the time I called on the van that I seen on line to say I was interested until I drove it away off the lot a couple days later.All the staff was kind ,courteous and they explained every step in detail and it made my fear of buying at a dealer go away and I have already recommended VanBortel to two friends..thank you, Todd
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Apr 1, 2015
Slow to respond. Price too high.
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Response from Van Bortel Chevrolet:

Terry, I'm sorry that you found our price too high, but your comment of "slow to respond" really perplexes me. In the past 3 months, we've had just one person named Terry contact us thru CarGurus, on March 24th, so I assume that was you. We received your inquiry at 2:30PM, I forwarded it to our Corvette specialist at 3:22PM, and he responded to you at 4:23PM. A lot of dealers take 24 hours to answer an on-line inquiry; we responded in less than 2. If you had other expectations as to response time, I'd be happy to discuss it with you.

Jeff Clark

Old Dealer Reviews

Mar 20, 2015
We had a very pleasant experience when purchasing our new car and will return to Van Bortel for future car purchases!!
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Response from Van Bortel Chevrolet:

Thank you, Geraldine, for your kind words.  Our number one goal is to make every customer feel comfortable, and I think we accomplish that with our relaxed, no-pressure approach to sales.  Please don't hesitate to call on me for anything you might need in the future, and again- THANK YOU!
Feb 25, 2015
Very good salesmen and customer satisfaction
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Response from Van Bortel Chevrolet:

Thank you, Nicholas! We appreciate your business and look forward to serving you in the future.
Feb 6, 2015
Strippedgears
This was the most relaxed discussion I've ever had. Very laid back and low key. No pressure. Met Kitty and she's a sweetheart. My Salesman didn't push anything to sway our thinking between 2 cars. Same for the Finance Guy. Bought one of them. Will seriously consider one of Kitty's stores the next time. I'll keep the plate frame on the car for "free" advertising.
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Response from Van Bortel Chevrolet:

At Van Bortel, it's all about making the customer feel comfortable, to make it fun and easy to purchase a vehicle. It sounds like we accomplished our goal for you! Thanks for the kind comments, and don't hesitate to call on us for anything else you might need.
Jan 18, 2015
Had a great experience, everyone was very courteous and friendly. They have a great selection of Corvettes and their Indoor Corvette Showroom was a cool site to see!
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Response from Van Bortel Chevrolet:

Thank you, Ray, for your kind remarks. We've just begun renovations of our main showroom and service department, so please check back on our progress.  The finished result will be something everyone must see!  Thanks again.
Jan 10, 2015
would not negotiate
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Response from Van Bortel Chevrolet:

Since 1985, the price tags that hang in our windshields have read, "No Gimmicks, No Dickering, No Pressure" for our used cars, and "Everyone Pays The Same Low Price" for our new vehicles. I apologize if that wasn't made clear to you, but don't you think it's just a little unfair to give us a poor review for trying to make the car-buying process easier and fairer for all?
Aug 18, 2013
cabbagepatch
5
What a waste of time 3 hrs to get there ,Then get insulted its like there cars are the only ones worth anything .The 2002 vette I looked at has some major elctrical problems and I wonder why with just 35000 miles it has a lot of paint work done to it .The top is starting to rot in the seams . just an overall bad experiance.
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Oct 3, 2012
Dealer seemed unprepared and lacking much requested info. The Car itself was a GREAT deal so I tolerated the issues...If car wasn't so great, would not have done business there. Made many trips due to key staff missing during lunchtime and an inspection sticker problem...seemed like they were so small they had one person to do each particular thing and no one else could fill in- so much waiting and multiple trips. Felt awkward the whole time.People work to pay for cars and come at lunch to do business and key people were missing. Dealer would not even consider my trade or look at- seemed like didn't want to put forth any effort to re-sell. I sold same day out right for $3,000.-whole experience was disappointing and very non-chalant from the dealer standpoint. Car is great tho. Would not recommend dealer for sales again unfortunately. That is my honest opinion. Sorry
Is this review helpful? Yes | No

Response from Van Bortel Chevrolet:

I became aware of CarGurus reviews only recently, so I apologize that this response appears now. However, this transaction took place during the previous owner's tenure, and does not reflect the level of service and treatment that the Van Bortel family of dealerships is so famous for.  Regardless- Shelly, if you do get to read this, please contact me personally and let me offer something for your inconveniences.

Jeff Clark, Used Car Manager
Van Bortel Chevrolet
1-800-265-7174

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