United Imports

3910 Stevens Creek Blvd
San Jose, CA 95129

Sales: (669) 222-8157

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2015 INFINITI QX60 AWD Used Cars in San Jose, CA 95129

Great Deal
$4,529 BELOW
CarGurus IMV of $33,029

Price: $28,500

Mileage: 31,196

Location: San Jose, CA 95129

Average time on market: 26 days Certified Pre-Owned: No Color: Graphite Shadow Description: Used 2015 INFINITI QX60 AWD for sale - $28,500, 31,196 miles with Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Power Package, Navigation System, DVD Entertainment System, Technology Package, Premium Wheels, Heat Package, Premium Plus Package, Premium Package, Tow Package, Bluetooth, Backup Camera, Remote Start, Cargo Package, P01 Premium Package
https://inventory-dmg.assets-cdk.com/8/0/3/17073544308x152.jpg

2015 Lexus IS 250 Used Cars in San Jose, CA 95129

Great Deal
$4,508 BELOW
CarGurus IMV of $25,008

Price: $20,500

Mileage: 32,535

Location: San Jose, CA 95129

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Description: Used 2015 Lexus IS 250 for sale - $20,500, 32,535 miles with Bluetooth, Backup Camera, Sunroof/Moonroof
https://inventory-dmg.assets-cdk.com/2/0/7/17290168702x152.jpg

2015 GMC Sierra 1500 SLT Crew Cab Used Cars in San Jose, CA 95129

Great Deal
$4,572 BELOW
CarGurus IMV of $34,567

Price: $29,995

Mileage: 45,440

Location: San Jose, CA 95129

Average time on market: 49 days Certified Pre-Owned: No Transmission: Automatic Color: Onyx Black Description: Used 2015 GMC Sierra 1500 SLT Crew Cab for sale - $29,995, 45,440 miles with Value Package, Leather Seats, Power Package, Navigation System, Preferred Package, Appearance Package, Bluetooth, Backup Camera, Aluminum Wheels, SLT Package, Remote Start, Heat Package
https://inventory-dmg.assets-cdk.com/4/4/9/17322068944x152.jpg

2012 Cadillac CTS Coupe 3.6L Premium RWD Used Cars in San Jose, CA 95129

Great Deal
$2,998 BELOW
CarGurus IMV of $18,993

Price: $15,995

Mileage: 64,723

Location: San Jose, CA 95129

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Radiant Silver Metallic Description: Used 2012 Cadillac CTS Coupe 3.6L Premium RWD for sale - $15,995, 64,723 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Premium Package
https://inventory-dmg.assets-cdk.com/4/8/2/17073657284x152.jpg

2016 Lexus NX 200t Used Cars in San Jose, CA 95129

Great Deal
$4,796 BELOW
CarGurus IMV of $31,696

Price: $26,900

Mileage: 15,788

Location: San Jose, CA 95129

Average time on market: 27 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Autumn Shimmer Description: Used 2016 Lexus NX 200t for sale - $26,900, 15,788 miles with Navigation System, Bluetooth
https://inventory-dmg.assets-cdk.com/6/9/0/17073371096x152.jpg

2014 Ford Focus ST Used Cars in San Jose, CA 95129

Great Deal
$2,563 BELOW
CarGurus IMV of $16,558

Price: $13,995

Mileage: 41,868

Location: San Jose, CA 95129

Average time on market: 26 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Blue Description: Used 2014 Ford Focus ST for sale - $13,995, 41,868 miles with Sunroof/Moonroof
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2015 BMW 4 Series 428i Coupe RWD Used Cars in San Jose, CA 95129

Great Deal
$4,324 BELOW
CarGurus IMV of $25,824

Price: $21,500

Mileage: 33,834

Location: San Jose, CA 95129

Average time on market: 29 days Certified Pre-Owned: No Transmission: Automatic Color: Mineral Gray Metallic Description: Used 2015 BMW 4 Series 428i Coupe RWD for sale - $21,500, 33,834 miles with Sport Package, Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Power Package, Navigation System, Storage Package, Technology Package, Premium Wheels, Heat Package, Premium Package, Climate Package, Luxury Package, LE Package, Light Package, SE Package, Bluetooth, Backup Camera, Comfort Package, M Sport Package
https://inventory-dmg.assets-cdk.com/8/0/8/17073327808x152.jpg

2015 BMW 4 Series 428i Coupe RWD Used Cars in San Jose, CA 95129

Great Deal
$3,832 BELOW
CarGurus IMV of $23,332

Price: $19,500

Mileage: 32,617

Location: San Jose, CA 95129

Average time on market: 29 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Jet Black Description: Used 2015 BMW 4 Series 428i Coupe RWD for sale - $19,500, 32,617 miles with Navigation System, Backup Camera, Sunroof/Moonroof
https://inventory-dmg.assets-cdk.com/4/4/6/17073626644x152.jpg

2015 Mercedes-Benz GLA-Class GLA 250 4MATIC Used Cars in San Jose, CA 95129

Great Deal
$2,661 BELOW
CarGurus IMV of $22,656

Price: $19,995

Mileage: 42,503

Location: San Jose, CA 95129

Average time on market: 34 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Night Black Description: Used 2015 Mercedes-Benz GLA-Class GLA 250 4MATIC for sale - $19,995, 42,503 miles with Bluetooth, Navigation System, Backup Camera
https://inventory-dmg.assets-cdk.com/4/7/2/17073446274x152.jpg

2015 Lexus GS 350 Used Cars in San Jose, CA 95129

Great Deal
$3,896 BELOW
CarGurus IMV of $29,891

Price: $25,995

Mileage: 46,269

Location: San Jose, CA 95129

Average time on market: 35 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Silver Description: Used 2015 Lexus GS 350 for sale - $25,995, 46,269 miles with Sport Package, Bluetooth, Sunroof/Moonroof, Navigation System, Premium Package, SE Package
https://inventory-dmg.assets-cdk.com/4/5/2/17316078254x152.jpg

2015 Lexus NX 200t Used Cars in San Jose, CA 95129

Great Deal
$3,481 BELOW
CarGurus IMV of $30,281

Price: $26,800

Mileage: 24,196

Location: San Jose, CA 95129

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Atomic Silver Description: Used 2015 Lexus NX 200t for sale - $26,800, 24,196 miles with Bluetooth, Backup Camera, Sunroof/Moonroof
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2017 Ford Expedition EL Limited Used Cars in San Jose, CA 95129

Great Deal
$3,552 BELOW
CarGurus IMV of $31,852

Price: $28,300

Mileage: 46,828

Location: San Jose, CA 95129

Average time on market: 22 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Shadow Black Description: Used 2017 Ford Expedition EL Limited for sale - $28,300, 46,828 miles with Bluetooth, Backup Camera, Sunroof/Moonroof
https://inventory-dmg.assets-cdk.com/5/3/0/17386507035x152.jpg

2016 BMW 6 Series 650i Coupe RWD Used Cars in San Jose, CA 95129

Great Deal
$14,256 BELOW
CarGurus IMV of $55,056

Price: $40,800

Mileage: 25,305

Location: San Jose, CA 95129

Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Alpine White Description: Used 2016 BMW 6 Series 650i Coupe RWD for sale - $40,800, 25,305 miles with Sport Package, Bluetooth, Sunroof/Moonroof, M Sport Package
https://inventory-dmg.assets-cdk.com/0/9/4/17073359490x152.jpg

2015 BMW 4 Series 428i Gran Coupe RWD Used Cars in San Jose, CA 95129

Great Deal
$3,505 BELOW
CarGurus IMV of $25,305

Price: $21,800

Mileage: 34,728

Location: San Jose, CA 95129

Average time on market: 28 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Jatoba Brown Description: Used 2015 BMW 4 Series 428i Gran Coupe RWD for sale - $21,800, 34,728 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System
https://inventory-dmg.assets-cdk.com/3/0/2/17073614203x152.jpg

2015 BMW X6 sDrive35i RWD Used Cars in San Jose, CA 95129

Great Deal
$3,718 BELOW
CarGurus IMV of $43,218

Price: $39,500

Mileage: 36,162

Location: San Jose, CA 95129

Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Black Description: Used 2015 BMW X6 sDrive35i RWD for sale - $39,500, 36,162 miles with Sport Package, Bluetooth, Sunroof/Moonroof, Navigation System, M Sport Package
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 3, 2018
GuruTXX9Q
Helpful, knowledgable and friendly. But did not buy the car we went to see. Decided on a different color at another dealer.
Response from current dealership:
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
Sincerely, The United Imports Team
Jun 24, 2018
They did not honor advertised price on your site . Each car I asked about they directed me to their website prices few thousand higher .
5 people found this review helpful.
Jun 13, 2018
Overall good, friendly service
0 people found this review helpful.
Response from current dealership:
We appreciate the kind words, Joe. We look forward to seeing you again in the future!

Regards, The United Imports Team

Jun 7, 2018
Good service
0 people found this review helpful.
Response from current dealership:
Thank you for this amazing review, John! We really appreciate your business.

Regards, The United Imports Team

May 21, 2018
Arrived to see three cars that were available meeting my description of what I was looking for. Found out once I had dedicated nearly an entire precious weekend day and made the 75 mile drive (one way) to see them that despite being one owner and having a "clean Carfax", two of the three had damage to the rear, one of which was still visible as soon as I walked up to the car. I told them I didn't want to buy a car that had been damaged and wanted to focus on the 1 out of the 3 that hadn't been. I drove the car (which I decided wasn't for me even if it was perfect condition) and it did look very good from the outside and was decent inside, but as soon as I turned the key a message popped up on the dash that the tires needed to be replaced. I asked the sales rep about it and he said that was probably just a setting that needed to be turned off and not to worry about it. Hmmm, really? Upon inspection of the tires, it was clear that the treads were almost gone and the sales rep said that this was just because they are low-profile tires and that's completely normal - sorry, but not the case. When our test drive was over, I walked away glad I was getting out of there. The place felt sleazy and the sales person I dealt with, though nice enough, was unknowledgeable at best, and it sure felt more likely that there wasn't a straight-shooter in the dealership after doing a quick walk through. Would certainly not recommend this place or ever go back.
24 people found this review helpful.
May 5, 2018
Gill4521
Very disappointed...cars were not washed or detailed they said let's make a deal if you buy we detail and wash....very very very poor customer service.....sales man I contacted was bz with other customer they actually had detailing guy show us cars.....
13 people found this review helpful.
Apr 27, 2018
GuruY834G
I had a pleasant experience buying the car. Horacio Lopez was accommodating and pleasant to work with, he took care of everything from showing, test driving the specific car I wanted in the lot and in house financing since they don’t accept the customer outside pre-approved loan financing. All in all I was satisfied with the deal, the price of the car was the lowest I found at the time.
2 people found this review helpful.
Apr 18, 2018
Cars are all in damage , shows no accident , but car has been claimed damaged on carfax! Bunch of scammers! Don't buy
18 people found this review helpful.
Apr 13, 2018
Rpridgon
I was hoping that something would work out as I had been looking for this hard to come by vehicle for some time. Unfortunately, I haven't heard back from them for a week and a half after giving them the VIN to my trade-in and to top it off, the post has been removed so, I must assume they sold the vehicle to someone else after I had been conversing for over three days. Very disappointed!
11 people found this review helpful.
Apr 6, 2018
GuruYRB66
E-mail sent to follow up and even a phone call. However, when I went back with a couple questions on e-mail I never received a follow up response. I would not purchase from this dealership.
5 people found this review helpful.
Mar 25, 2018
Very bad experience, talk to online customer service about trading my car , drove an hour ... the representative told me they dont dont trade in, but after a while change his mind. They did i guess some test on my car before coming back after 45 minutes telling me again that they cant take the car. Very unpleasant experience. One star is way too much there
8 people found this review helpful.
Mar 23, 2018
very helpful, but I found one with 6400 miles on it
0 people found this review helpful.
Feb 25, 2018
Martineasy
They were very helpful and understanding
0 people found this review helpful.
Feb 22, 2018
I like how they cater very kind and good prices Thanks for the help
0 people found this review helpful.
Feb 10, 2018
Ray4301
Agent would never get back to me. I had to follow up on him after sending my information.
4 people found this review helpful.
Feb 10, 2018
Guru5W3J9
Responded immediately. Did virtually everything over phone. Drove 2 hrs. and they had all the paperwork ready for us to sign, LOVE, LOVE, LOVE the car. It was in impeccable condition. Hard to believe it is 3 yrs old and 40,000 miles. It looks brand new. Would definitely buy from them again,
3 people found this review helpful.
Jan 29, 2018
Guru5K2T1
Did not answer my questions easily via phone... but the car was such a good deal that I took a drive to go look at it. It was super busy and they have a VERY NICE FLEET.... Sam was very helpful and attended to me quickly and had me in and out in an hour.. sent me to lunch while they detailed my car and when I go back it was ready.... Thank you only downfall is they prefer financing...... I love my car
2 people found this review helpful.
Jan 14, 2018
Guru5XH7R
Replied quickly that this vehicle had been sold.
0 people found this review helpful.
Dec 15, 2017
Great dealer, clear detail information, no harsh, honestly. The reason I did not continuous working on this vehicle due to my daughter did not ready yet...no Driver licence ID yet... recommendation to everyone A+++++
2 people found this review helpful.
Dec 14, 2017
GuruZ3VQ6
Nice people
Dec 14, 2017
Purchasing a car was a low key effecient experience. Hundreds of cars to choose from at cometitive prices. Jerry was really nice and informative and I purchased a car.
1 people found this review helpful.
Dec 9, 2017
I like this car
0 people found this review helpful.
Dec 5, 2017
Their response was very promp.
0 people found this review helpful.
Nov 25, 2017
Guru9J3Y7
Grotesquely rude! Spoke to Tie where I found out I can't buy or put on hold any car. They won't sell to anyone if you are not physically on premise! They won't hold a car I even offered a deposit they said no! They don't want to talk to you are very short with answer like they are doing you a favor selling to the public! Tie huffs his answers no surprise. I think they need to be investigated for faulty business practices. They are NOT affiliated with the BBB again no surprise they would have an "F" rating if they dared!! Still people have lodged complaints with the BBB 7 are listed 2 remain unresolved the last complaint reads an account a United Imports salesmen's use of profane language to rebuke a customer for even daring to call their faulty business practices out,,, I believe it!!! They have no scruples, no business ethics, no respect for the public that should boycott such a beligerantly ran circus! Negative 100,000,000 stars good day!!
36 people found this review helpful.
Nov 21, 2017
l_harding
5
Dealer was not able to answer my specif question on the vehicle. Several emails and a phone call did not get my questions answered. Very polite on the phone but didn't follow though.
10 people found this review helpful.
Nov 17, 2017
Joe has an amazing customer service experience, very knowledgeable and their system to sell cars is hassle free, we love our new car.
2 people found this review helpful.
Nov 16, 2017
GuruZC64W
Bad, Call car is available to test drive, came to see but there isn’t car available
18 people found this review helpful.
Nov 15, 2017
Duck84
Nice car
0 people found this review helpful.
Nov 6, 2017
SrinathR
Terrible customer service. I called and some female answered the car. Asked few details about the car and she responded. When i said im pre approved and have my own bank loan she said they wont accept it and have to go through only their bank. I said im already pre approved for good apr and she said “then you have to go see some other dealer not us” and now she is in rush to hung up the phone on my face. Do not buy cars from here. Before buying the car they are so rude. Just imagine once you buy the car they wont even care about the customer.
44 people found this review helpful.
Nov 2, 2017
Salesman Samsen is argumentative with his co-workers, high-strung, and expected me to purchase a car that was buried in the dark corner of a wharehouse (no lights; he used his cell phone light to try and show me the vehicle) and without a test drive. When I told him I would absolutely not purchase a vehicle w/o driving it, we went a few blocks, one exit on the freeway and back . . . . . .nothing of a test drive. . . . . not to mention the car felt anemic rather than responsive, and this was a BMW. Both BMWs I looked at had 2 accidents each on their record. One 2014 BMW had interior parts that were bubbling and tearing and Samsen shrugged it off as "yeah, I don't know why, maybe water damage? I've seen that happen in a couple BMWs" . . . . . . Very low end sales and product. Dealership is dirty and smells badly. Will never purchase a vehicle here; simple couldn't and wouldn't trust the quality of car coming out of this dealership.
41 people found this review helpful.
Oct 29, 2017
Great and friendly
1 people found this review helpful.
Oct 26, 2017
GuruZTLN5
Mr. Tie was very nice showed us several vehicles but we decided to go new.
1 people found this review helpful.
Sep 10, 2017
They were very helpful and no pressure. Will most likely be purchasing from them. The car did not have all the options so they are looking for for me. Harracio was very helpful and patient with my needs and questions. I was able to test drive and now I know what car I want. Patrick
3 people found this review helpful.
Sep 10, 2017
GuruD8VGG
Worked with Sandra and she was great. Really no issues. They never responded to my emails, but once I called, she was very friendly, responsive and professional. Would definitely buy from them again. This is a very high volume dealership but their prices were significantly lower than others for similar cars. Prices are firm. They handled all paperwork and I was out of there, with the car, in under 90 minutes including a test drive.
4 people found this review helpful.
Sep 7, 2017
GuruDY7CF
I let them know that I was looking for a convertible, but they sent me emails about coupes.
5 people found this review helpful.
Aug 31, 2017
The dealer told me that the car was still under the original warranty 4 years/50k miles. The car is 6 years old and it has about 80k miles. That in itself would seem as though the warranty would be up, so I responded by asking what date the warranty was over, and to that I never got a response. I wouldn't particularly care if it had a warranty or not, because I actually like the car and being used, that's not really a requirement but it seemed as though that was the selling point and the lack of response made it sound sketchy.
19 people found this review helpful.
Aug 23, 2017
Lawrence Atupem
Poor customer service here. They force you to use the CUDL system even if you have financing already. It seems they rather make money setting up your financing versus making a sale. If you want a simple transparent process do not buy here. Price on cars is good but horrible service. I do not recommend.
39 people found this review helpful.
Aug 22, 2017
Alex was very helpful and friendly over the phone. I ended up not going to the dealership or purchasing at all, but if I had I would have gone to United.
1 people found this review helpful.
Jul 27, 2017
GuruP7B5
Very respectful n responsefful
0 people found this review helpful.
Jul 20, 2017
No hassle and the agents are professional, friendly, and even assisted to call an insurance agent. I am very satisfied with the deal.
1 people found this review helpful.
Jul 18, 2017
Guru9R6QP
We had a great experience. Owner met us on his day off so we could test drive the car. Smooth transaction, pleasant service. We are very happy with our BMW. Would recommend this dealer.
2 people found this review helpful.
Jul 17, 2017
Dmadigan
Very helpful
1 people found this review helpful.
Jul 7, 2017
Tie was helpful and patient to help us find the right car at the right price for us.
0 people found this review helpful.
Jul 3, 2017
Good cars. Fair Prices. Sandra served us. She was easy going, friendly, knowledgeable, and hustled to get us cars we wanted to see. She had her hands full as the place was hopping with customers but she found a way to take care of everything. She earned the 5 stars I gave.
2 people found this review helpful.
Jun 26, 2017
Tuni Shavance
I had to contact the sales representative because it seems like they were very busy. However they were very accommodating, polite and great customer service upon my arrival. Even the manager's approach was very nice and cordial. I did not feel as if someone was trying to get over on me at any time. They even made suggestions that may have been beneficial for me. They made me feel as if the decision was ultimately up to me Overall, I am very happy with the decision I made because now I have my dream car!
7 people found this review helpful.
Jun 16, 2017
This is not whatnot expected at all. Run down place, car I looked at was gross and dirty and nothing like the pictures. It seemed like they never cleaned it other than brining the trash out. Maybe it just happened to be the car I wanted to look at( BMW 328i with M/Sport). Not to mention the car was priced fairly high considering the shape it was in... dirty, all rims very banged up, inside console was worn, seats in back were missing the plugs for car seats, stains on carpet in back etc.
21 people found this review helpful.
Jun 7, 2017
SFZ42003
I inquiry about one vehicle listed without a price and they still replied to me without the asking price for the vehicle. Not my kind of dealer.
12 people found this review helpful.
May 15, 2017
the dealer contact very soon after an with all the information that was needed to contact him about the car.
3 people found this review helpful.
May 2, 2017
Fair4all001
Great crew...were able to answered all my questions and delivered my purchase as promised.....no hassle, no need to haggle, no need to buy anywhere else. I'll be going back to this dealer for future card
4 people found this review helpful.
Apr 20, 2017
Vehicle features not as described. The vehicle description shows a "Panoramic Moon Roof." The pictures show otherwise. I called the dealer and asked, if it does, in fact, have the moon roof option. The dealer's representative said he would check, and said, "No it doesn't." I informed him the listing was incorrect so they could update it. They have not. Like all car dealers, they work hard to get you "to come down to the dealership," even though the inquiry was digital. Every interaction starts with "When can you be here?" despite living out of state. Pretty much a waste of time.
25 people found this review helpful.
Apr 17, 2017
Event Team
The sales person I worked with named "Joe" claims to be the General Manager and refuses to share the owner's information. He was so unprofessional, never offered a test drive and told me "Let's see if your qualify and run some numbers" as if he is doing me a favor. I never leave reviews, but this GUY is pretty bad. They do have great cars at good prices but whatever you do, avoid this guy.
40 people found this review helpful.
Apr 17, 2017
Kevin Walker
After multiple times they finally answered a query I had for the 6 series. i had made previous inquires but to no avail. When I returned to the website to look at the car again it was sold or removed from the site ( assumed it was sold) I have since looked at their YELP rating and decided they are not worth the hassle of buying a car from. Too many negatives,
29 people found this review helpful.
Apr 16, 2017
GuruBYQG
Ran my credit 3x. Made a comment about my credit score of 787 as average. Also insulted my income. Not detailed about the car or other questions I had.
33 people found this review helpful.
Apr 16, 2017
Great prices, good customer service.
2 people found this review helpful.
Apr 16, 2017
We showed up on a Tuesday at 1:15, picked out the car we had seen on line, took a test drive, and were on the road at 3:10 with a new car for us. The value and service we received was quite good, and we would recommend others to go here for an excellent deal and good financing rates and options.
5 people found this review helpful.
Apr 6, 2017
They were awesome and responded and then we talked about what I was looking for. They said they would contact me with future vehicles to consider and I never heard from them again. I'm a serious car buyer looking for something in my immediate future, so not sure why.
12 people found this review helpful.
Apr 6, 2017
Very slow to respond,.......days to call back. Untrained, unhelpful sales staff that don't know their product or how to sell it. I would avoid these folks at all costs........ We contacted another dealer and received better service.
19 people found this review helpful.
Mar 25, 2017
I went in without an appt. as I was encouraged to do so. The gentleman that ended up helping me was good enough. However, none of the staff pointed me to the sales person I was looking.
13 people found this review helpful.
Mar 20, 2017
Was very prompt and courteous.
1 people found this review helpful.
Mar 15, 2017
Whether or not you get a response to your email can change from day to day. One day yes, the next day no. I've decided to go elsewhere.
9 people found this review helpful.
Mar 12, 2017
The car buying experience was quick and easy. You should do your research on the car you want and not a bad idea to get your own CarFax and AutoCheck done on the car you select. The sales people are a little over stretched but they will do their best to accommodate you. If you do your research and buy an extended warranty (from the manufacturer) and if you can read and comprehend all the paperwork they give you shouldn't be a problem. Most of the bad reviews seem to be from people who did not do their own research and/or had unrealistic expectations of the service they would get at a Tier 2 dealership. When you are buying a pre-owned car there is an acceptable ratio of risk. If you don't want to manage that risk buy a new car.
17 people found this review helpful.
Mar 2, 2017
Car was dirty and not ready for inspection.
10 people found this review helpful.
Mar 2, 2017
Parking is hard to find at this location. The car was out of battery so the trip was unproductive because I could not test drive it. Also they hid the details about the conditions of the interior of the car. They said they would contact me after lexus had fixed the battery but I never heard from them after my visit.
8 people found this review helpful.
Feb 25, 2017
Rainamakdissy
I tried for weeks to contact them but when I did finally get ahold of a sales rep he was unresponsive and I asked for a different rep. Same experience with her. They acted as if they did not want my business and after talking to other dealerships their reputation was as negative as my experience. I took my business elsewhere and purchased an amazing car! Do not waste your time. They are known as a "pot luck" dealership. Please do extensive reaserch as they do not allow you to take the car to an independent mechanic and hide important information from potential clients.
20 people found this review helpful.
Feb 21, 2017
I picked the car online, took a test drive, decided to buy it at a great price and drove away with it in 1 hour. Isaak was great, no bs. I recommend this dealership
3 people found this review helpful.
Feb 20, 2017
Toukata50
They are very poor!! I told them I have a Nissan to trade in and the sale man told me that they don't even have that kind of car at their lot....only BMW and Mercedes only so they said they can't assist me!!!
14 people found this review helpful.
Jan 19, 2017
Very good and low pressure. I will talk more with them.
2 people found this review helpful.
Jan 16, 2017
afsari
I was looking at all the reviews and was hesitant to take my business to this dealership as few had given them poor ratings. First stop, after talking to the salesrep over the phone, I waited for 25 minutes to get a person to help. However, Samson was very courteous and trusted me to take solo test drive. Their prices are very much non-negotiable as they are marked lower than anyone else in the area. Same car with the options that I got was marked an average of 3 K higher that this dealership. Samson was able to prepare all the paperwork and worked out a deal and I was out of the office in about 40 minutes. The car is great and is much better than what I had originally expected. I will recommend this dealer to all my friends who are looking for a good quality car.
6 people found this review helpful.
Jan 15, 2017
I was interested in purchasing a 2014 BMW 3 series from this United Imports. It seems like they were not interested in selling me a vehicle with little to no afford. I had to keep contacting them, even when I requested them to contact me I never heard from them. When I was finally able to talk to a sale person it seemed as though they didn't care if they wanted to make a sale or not. I guess they have enough sales they can just brush off customers whenever they want.
24 people found this review helpful.
Jan 8, 2017
Tie was not interested in moving a car so I could test drive. Drove over to a different dealer and purchased a car from them.
28 people found this review helpful.
Jan 5, 2017
Dealt with Joe, he was cool and laid back. The process was quick and easy, I already knew what car I wanted about 2 hours I was driving off
4 people found this review helpful.
Dec 30, 2016
Homayounk
I only test driove a BMW at United. Samson is Very responsive, professional and courteous sale associate. Their cars are priced much better than their competitors unfortunately they didn't have a car that I was looking for.
3 people found this review helpful.
Dec 23, 2016
The car wouldn't start. Came back two days later they had to charge the battery still wouldn't start I waited for a call to test drive it. They never called me back. The car also have a funny smoke smell in it. So I went elsewhere and bought a car.
25 people found this review helpful.
Dec 21, 2016
Fast response but most of there vehicles have been in an accident.
11 people found this review helpful.
Dec 12, 2016
Did not complete the deal with this dealership, but they were responsive.
3 people found this review helpful.
Dec 9, 2016
Response quickly, car fax history records wonderful for decision making.
3 people found this review helpful.
Dec 9, 2016
Purchased Prius thanks
1 people found this review helpful.
Dec 6, 2016
Sandra was absolutely fantastic, thank you so much. Greg
4 people found this review helpful.
Nov 22, 2016
Schellrobert
5
Very nice
4 people found this review helpful.
Nov 21, 2016
A salesperson contacted me the next day about my selection. Very prompt and punctual. Will definitely contact United when ready to purchase a vehicle
4 people found this review helpful.
Nov 21, 2016
Tony16kory
Exceptional service
3 people found this review helpful.
Nov 9, 2016
My experience was great ! Sales rep was helpful answered all my questions plus the car was sold to me for a reasonable price. The car was in perfect condition
6 people found this review helpful.
Nov 7, 2016
Never heard back from sales rep. She advised would contact me to let me know if car was still on lot. Never heard back.
8 people found this review helpful.
Oct 12, 2016
Isaac is very helpful going through searching our next car. Thank you very much Isaac for helping us getting our second Mercedes Benz car.
4 people found this review helpful.
Sep 8, 2016
The salesman was very helpful. Unfortunately I changed my mind as the car was too complicated to me.
3 people found this review helpful.
Aug 11, 2016
Quick response
2 people found this review helpful.
Aug 6, 2016
Well priced, but cars have high milage, quite a few cars involved in accidents (check the carfax report). Not a place where you can easily take a car for a test drive. Friendly staff, but busy place
11 people found this review helpful.
Aug 5, 2016
Very different than dealing with a car salesman! With United Imports, you are simply buying the car you like at the listed price, so no pressure, and no negotiation tactics on both side. What you see is what you get! I like it.
3 people found this review helpful.
Aug 5, 2016
Excellent
0 people found this review helpful.
Aug 1, 2016
MPMulvany
Dealer responded to my inquiry promptly, and replied to a number of questions promptly as well. It's what I'd expect from a professional dealer (to be honest)
3 people found this review helpful.
Jul 30, 2016
This dealer was honest and not obnoxious.
1 people found this review helpful.
Jul 25, 2016
The dealer responded immediately by phone and sent an email too.
1 people found this review helpful.
Jul 24, 2016
Dealer is not upfront on facts and wasted my time. Getting closer to closing the deal and he tells me a 2016 with 6k+mile car has no warranty but when I went to look at the car it had a sign on the windshield that said it had a MFG warranty. I confirmed with GM and car has no warranty for some reason. I will never consider this dealer again. Buyers beware!!!!
18 people found this review helpful.
Jul 23, 2016
Got a great deal. No nonsense, quick sale. Nice staff especially Tie and Sandra.
3 people found this review helpful.
Jul 20, 2016
Sandra Mira was great. Worked with us to secure the vehicle in a timely manner and did everything she promised to do before we took possession of the vehicle. Thanks Sandra, you are the best:)
3 people found this review helpful.
Jul 18, 2016
They suck!!!!! I had a 2:30 appointment to come n test drive a car. I drove 2 hrs n got there 10 ahead of time. I walk in and they tell me they just sold the car. No phone call or anything to let me know not to drive up. Than they tried and feed me all this stupid nonsense that they didn't know of I was goin to show blah blah blah... I don't recommend them at ALL and the lady at front is a TOTALLY RUDE n unprofessional!!!!! Poor customer service n NEVER did they acknowledge the fact that they had dropped the ball n allowed me to drive to test drive a car that they were selling. THEY SUCK N DESERVE NO STARS they shouldn't even be on cargurus!!!!!
23 people found this review helpful.
Read 74 old reviews
Jul 10, 2016
5-star experience for me at United Imports. I am purchasing the car out-of-state (car in California, I live in Oregon). The salesman Tie supported and executed my request to have the pre-purchase inspection completed at Stevens Creek BMW, results looked great to me so I had my daughter take a look at the car and pay for the car for me. The United Imports price worked for me so no haggling required. Crazy deal with the State of California- in order to avoid Sales/Use Tax in Cal. the owner can only except delivery out of state- that's right, I have to ship the car to my house to avoid Sales/Use Tax. United Imports is ready to support my needs here as well. We are waiting for the Auto Carrier to arrive as I type this review- Thanks again to Tie and the staff at United Imports.
4 people found this review helpful.
Jun 27, 2016
Responded promptly and I'm satisfied
1 people found this review helpful.
Jun 25, 2016
I checked the car. Great deal but dealer had 2 stars on yelp. I did not pursue
5 people found this review helpful.
Jun 20, 2016
the sales person really did not want to deal with out of town person, no effort
6 people found this review helpful.
Jun 14, 2016
Excellent
1 people found this review helpful.
Jun 10, 2016
Very pleased with service & car. Would recommend
1 people found this review helpful.
May 29, 2016
A dream dealer for BMW or Bens guys. That issue there is chose one because there are many excellente cars.
1 people found this review helpful.
May 27, 2016
Lot is jam-packed with cars that are not easily accessible, yet along test-drivable. Staff is very unprofessional and reserved, and the facility is filthy. I would not recommend this dealership by any means.
11 people found this review helpful.
May 23, 2016
The salesman was great.
1 people found this review helpful.
May 8, 2016
They called me to follow up but I was not able to get to the dealership before the car was sold.
2 people found this review helpful.
May 8, 2016
United Imports called me the second time I called them about the car. I was not impressed with how they were. Car prices are very good but the response from the dealership made me think that they did not want my business and that made me question the dealership itself. I stayed away.
6 people found this review helpful.
May 5, 2016
Didn't seem like they wanted to sell the car at all. I went there for one specific car they had on their website. When I asked for a test drive, the sales person wanted to know if I'd buy the car the very same day. And if that was the case, then I could have a test drive. I told him that I wanted to get a feel for the vehicle before thinking about buying it. According to him, that vehicle drives exactly like a new one and I could just test drive a similar car at any dealership to get the exact feel.
13 people found this review helpful.
May 3, 2016
Good experience. They had sold the car by the time I made contact. Sales person extremely personable.
3 people found this review helpful.
Apr 30, 2016
No one approached me to ask me if I needed help..I waited for 10 minutes and had to go get someone to show me a car.
8 people found this review helpful.
Apr 29, 2016
Good deals
0 people found this review helpful.
Apr 26, 2016
Joe was very kind and helpful. He immediately called and he was very nice.
1 people found this review helpful.
Apr 18, 2016
Quick, no pressure
1 people found this review helpful.
Apr 8, 2016
Very small, crowded car lot. Had to J-walk across a busy street to see the cars we went to see. Would not negotiate at all...
7 people found this review helpful.
Mar 20, 2016
Had to track down twice to get get call backs.
2 people found this review helpful.
Mar 9, 2016
Responded immediately!
1 people found this review helpful.
Feb 13, 2016
Fevzi Karavelioglu
Called back but the car was already sold.
2 people found this review helpful.
Feb 13, 2016
Hpom
They took About 4 hours from when we requested contact did we get a call back. Salesmen was polite.
3 people found this review helpful.
Feb 4, 2016
They were great, Samson was very patient as i was over thinking this purchase. Was not pushy and did not make me feel that i has to buy a car that day, rite at the last minute i almost backed out of the deal he worked all day to get me, and even then he was so nice. I would go here again to buy a car.
1 people found this review helpful.
Feb 2, 2016
chingari
5
They will not let you test drive unless you agree on their price. I found that very odd.
8 people found this review helpful.
Feb 2, 2016
Walked in and was placed to stand next to a desk while the person was on the phone. Good cars bad service
4 people found this review helpful.
Dec 31, 2015
Acted as if he was doing me a favor allowing me to even talk about the car I wanted. I have studied these cars I know their value. He played the typical used car routine of 'this deal is so good we barely make any money" Price was inflated for the car. According to car gurus and kbb.
5 people found this review helpful.
Dec 22, 2015
hjllj19888
5
very fast reach out but no follow up
1 people found this review helpful.
Dec 12, 2015
Perfact
Dec 7, 2015
Friendly but too bad can't test drive without prior arrangements! They have move tens of cars in order to pull the car I like.
Dec 2, 2015
friendly staff, nice variety of cars with good deals
Nov 30, 2015
They were very responsive and provided the information I requested.
Nov 26, 2015
Fast response in 24 hours
Nov 15, 2015
5
Contacted me, was very attentive to my request for information.
Oct 22, 2015
Response time is varied sometimes they are very quick an sometimes they are not... Not much flexibility in working with the price range.
Sep 27, 2015
I bought another model 2013 model ES 350. Overall good experience. The check engine light was on when I brought it home so it was scary but I have the car checked out and everything is good.
1 people found this review helpful.
Sep 24, 2015
Great
Sep 22, 2015
Dealer reached out initially and we connected, but never followed up with his contact info after speaking with him.
Sep 21, 2015
They responded very promptly
Sep 11, 2015
Mr. Isaak has been very welcoming and helpful.
1 people found this review helpful.
Sep 7, 2015
I was never contacted about the vehicle...I decided to go elsewhere and found the car I wanted! However, the pictures United imports provided were excellent! They advertise well. hopefully if theirs a next time they capitalize and make a sale.
2 people found this review helpful.
Aug 22, 2015
Very quick resonse time.
Aug 8, 2015
They were acceptable, nothing superior , nothing out of the ordinary.
Jul 5, 2015
Kaplich Vitaliy
Even though the car was ok I got pretty negative experience with the dealership. First of all they were fighting for every single penny even though there were several cars of the same model, year and milage on the market for almost the same price at that moment. So it was not actually something like outstanding deal. The car was almost brand new but they could not provide for us a second backup key (which costs about 400$ if you order it separately). It turned out that the car had certain issues with 12V lighters which we were not said (it turned out that it costed about 500$ to fix it). When people spend about 30K for the car it's supposed to be at least somehow pleasant shopping experience, but unfortunately I cannot say so in this case.
2 people found this review helpful.
Jun 14, 2015
I was very interested in in vehicle and I was offering to buy it with a checking from my bank and one lady that works there told me that they could not sell it that way that I was supposed to finance w them ....I was very dissapointed....
2 people found this review helpful.
Jun 4, 2015
Good
0 people found this review helpful.
Jun 1, 2015
Great dealer in the auto business. All about customer assistance. Can referral others.
0 people found this review helpful.
Apr 21, 2015
Great,very attentive,and patient without pressure
0 people found this review helpful.
Apr 17, 2015
nice and friendly
0 people found this review helpful.
Mar 16, 2015
Only inquired about picture not matching info. Dealer responded and advised they would change info. I never checked back
Mar 4, 2015
dealership not helpfull..dont care attitude...
2 people found this review helpful.
Feb 17, 2015
Good
0 people found this review helpful.
Jan 21, 2015
Response time was quick to my email. Telephone call and emails within hours. Didn't buy a car so I can't give them 5 stars.
0 people found this review helpful.
Nov 19, 2014
Save money from dealer pricing! I bought a Mercedes!
Oct 4, 2014
Sent info requested
Sep 14, 2014
SSekander
My experience was perfect ;) Samson was great...outstanding customer service since day one Sandra returned my phone call right away.
Aug 30, 2014
bad reviews, CAUTION, check all cafax and make sure it is the actual vehicle..
1 people found this review helpful.
Aug 13, 2014
Love it
Jun 9, 2014
A very good experience!
May 25, 2014
Customer service was good, but did not let us test drive the car.
May 24, 2014
Isacc changed my idea of used car dealers. Very pleasant to work with and he took the effort to make sure some of the removable accessories that came with the car were there. Smooth process. Bought a ML350 within 2 hours.
Apr 15, 2014
Great experience especially with Sampson
Mar 21, 2014
good car price but they need to improve in customer service
1 people found this review helpful.
Aug 16, 2013
prompt reply
Jul 20, 2013
United had a nice choice in Minis;however, we decided to look locally and found a really nice Mini near our home.
Jul 15, 2013
Bought the car! Great deal. Excellent condition with very low mileage. Been looking for the right color and interior for several weeks. Found it at the right price! Very nice staff and no nonsense high pressure sales stuff.
Jul 9, 2013
I didn't fid the right vehicle that I was looking for,
May 29, 2013
sveresch
I had a great experience working with the staff at United Imports. Nice people. Very helpful. I got a great deal.
Apr 11, 2013
Great pricing but tough to line up a test drive
Feb 20, 2013
Just be careful when you buy do your homework . Check your vehicle before purchasing it carefully. Once you buy you are out of luck with getting them to do anything for you, if you have any problems.
1 people found this review helpful.
Sep 6, 2012
Excellent service...
Jul 12, 2012
Treated me great, I was not comfortable with this smaller dealership. Did not let me test drive the car, though, that I think was very strange.
Jun 24, 2012
tjrogers
Car was in an accident according to a car fax i pulled. This info was not in the add. Once I asked about it the dealer stopped communicating with me.
Apr 27, 2012
I got in touch with them, about the Mini Cooper I was interested in buying. They were very helpful, I purchased the car. and not long afterwards I noticed something wrong with the vehicle... . I called United Imports and spoke to Peter (the owner) he has been very helpful and is taking care of the repairs, so I recommend him and his associates very highly.
1 people found this review helpful.
Nov 12, 2011
excellent deal, best customer service

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