Tyler's Jefferson Motors, Inc.

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100 S 45th St
Mt Vernon, IL 62864

Sales: (618) 242-0334

Service: (618) 307-4725

Today 8:00 AM - 6:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jun 12, 2016
Very direct and honest. Good to work with them.
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May 11, 2016
Good fast deal on the road in no time
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Read 3 old reviews
Dec 31, 2015
Schwarzie27
Contacted me immediately
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Dec 15, 2015
I called Tyler Toyota about a 1999 RAV4 and spoke to Chad (salesman). He informed me over and over that this vehicle was "immaculate" and very, very well kept by a "professor" at SIU. After asking many questions and hearing how he personally took the vehicle in on trade and had a chance to really see and know it, I felt comfortable in buying it for a good price and placing a deposit over the phone (until I could drive the 5 hours to get to their location). Once I arrived, it was apparent that I had been lied to. The vehicle was mechanically in good shape, but it was not near "immaculate" and well kept (only average). Their were 2 pellet gun dents in the passenger side along with scraping on the plastic side moulding along much of the passenger side. Their was significant hail damage all over the entire roof! The interior had been detailed hastily, and gunk and grime were noticeable in all of the corners, cracks, and crevisces. The seats and carpet did clean up nicely, but the vehicle was not maintained "immaculately" as described. Dog hair stuck to carpet and seat railings, etc. When I requested a refund of my deposit and mentioned the inconsistencies in his description, Chad simply said "too bad it didn't work out". I asked him to be honest with potential customers in the future and he just basically said it wasn't his fault that he described it much nicer than it was...that it was an "older $3000 vehicle". Very poor customer service and dishonest sales practice. I drove 5 hours to get there and you would think they could be honest!
2 of 2 people found this review helpful.
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Jun 22, 2015
Prompt call back after contact. Unfortunately the vehicle had been sold. Continued to search for a vehicle keeping me informed. A week later I found a vehicle from a local dealer in my home town. Great customer assistance.
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