Twin City Mazda Buick Hyundai

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3046 Airport Hwy
Alcoa, TN 37701

Sales: (865) 980-2756

Service: (865) 980-2756

Today 9:00am - 8:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Apr 19, 2017
Mt6893
I connected them about a truck that had, I asked to see some pictures. They said it was being detailed and would I liked to come in for a test drive. I didn't want to drive 2 hours without seeing any pics - the next day they said they were selling the truck at auction
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Apr 18, 2017
Linkmeup82
Dealer finally messaged me back and said there is a glitch with their website and they already sold the vehicle that is listed. Wow...
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 22, 2017
Salesman seemed very unorganized and lied about two separate vehicles we were interested in purchasing. Mistakes happen, but dealer told us he could not sell a vehicle to us because it was mechanically unfit for sale. However we purchased the same vehicle that very day at another dealer directly across the street. Instead of being honest with us and let us know that the other dealership had the first right to sell the vehicle he simply told us it was unfit for sale.
2 of 2 people found this review helpful.
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Jan 25, 2017
Premio_2028
Quick professional and friendly.
0 of 1 people found this review helpful.
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Jan 16, 2017
dealer emailed me several times & was very nice!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Nov 15, 2016
There was no name listed for the dealer and no phone phone number or any contact information. We found the info by scrolling thru the comments and reviews. Once we discovered who and where the car was, we went to look at it. The dealer was very nice, but very firm on the price even tho the car had been on the lot for 89 days. Also, the car wasn't as clean as we expected it to be. But, was just as described.
3 of 4 people found this review helpful.
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Nov 13, 2016
Twin city responded within just a few minutes of my inquiry, I set an appointment to see and drive the truck, I was there early but the were super friendly. There was a couple of little things about the truck that I pointed but the were willing to work with me. I ended up getting the truck and their financing department is awesome Danny was great. I would definitely recommend these guys to anyone.
1 of 1 people found this review helpful.
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Response from Twin City Mazda Buick Hyundai:

Thank you Deven! We hope you enjoy your truck! Welcome to the Twin City Family!
Nov 6, 2016
Great
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Nov 4, 2016
responded immediately by email but did not answer my question about price of vehicle. I have not talked to them in person yet but plan to don't want to drive over an hour to see truck until I know the price
Is this review helpful? Yes | No
Oct 4, 2016
I requested a ballpark price 3 times because I did not want to drive that far if the vehicle was not in our price range. Girl kept asking if I wanted any specific info but would not give price. Ignored my request and then said "oh...that vehicle has a contract on it." Not informative, not helpful.
Is this review helpful? Yes | No
Sep 8, 2016
Got back to me did not deal with them but we're very informative.
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Jun 14, 2016
Very prompt at getting back to me
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Jun 2, 2016
Excellent
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Mar 30, 2016
They got back with me in no time. Answered all my questions. She was very helpful. Thank you I did buy the car I asked about
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Response from Twin City Mazda Buick Hyundai:

Thank You Billie!
Mar 30, 2016
car already sold
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Mar 25, 2016
good
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Nov 11, 2015
E mailed back very quick but prices are very high compared to other dealers for the similar SRXs.
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Nov 8, 2015
After about a week someone sent an email, but by then I had found another car which I purchased.
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Nov 5, 2015
The price listed on the internet & the price at the dealership were different. It took nearly 3 hrs.to complete the sale. I won't be back.
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Oct 27, 2015
Great people to deal with. Colin very helpful.
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Oct 22, 2015
They called once but never called back
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Oct 20, 2015
Dealt directly with GM. Fast and courteous response time. Easy to deal with. Great experience.
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Sep 29, 2015
Absolutely amazing experience! They were very friendly and bent over backwards to help me. Definitely went above and beyond
Is this review helpful? Yes | No
Sep 21, 2015
While initial contact & customer service was promising, was VERY disappointed w/initial result. For two days was told auto I was interested in was on lot available for viewing. Even went so far as to set up appointment w/me. Since was making about a 45 minute drive to dealership, & in order to "save time", was told car would be pulled to front & ready when arrived. Plans were set & was preparing for trip to dealership when I was told vehicle I was set to view wasn't there but at a sister dealership in AL .... two states away! Then proceeded to push another vehicle on me while telling me could send for original auto if was really interested & wanted it. Are sales reps so lazy now that they can't walk outside & make sure a car is actually on the lot before they tell someone two times it's there & then go as far as setting up appointments and talking about specifics??? Very frustrating and annoying!!! Needless to say, purchased from another dealer who "had their ducks on a row" ... knew what they had in stock & was ready to proceed. Much beter experience!
2 of 2 people found this review helpful.
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Aug 30, 2015
Thank you for your help!
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Aug 30, 2015
Responded promptly to email and answered all questions that I had.
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Read 21 old reviews
Aug 2, 2015
Quick response. Very knowledgeable about vehicles
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Jul 25, 2015
The ls430 shook all over the road. At first he tried to say it was an 03 so of course it had some issues. I drove a 99 ls400 so he quickly dispelled that theory. They were very nice and had quick response time. Carfax said they had serviced the auto so im not sure why this problem wasn addressed. Unless it was but deemed to expensive for them to repair so they thought they would pass the expense on to the buyer. When i first saw the car there it was listed at 11900, dropped price to 10988. When i went to test drive it they had it listed at 14988. Go figure. Be careful with this dealer
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Jun 2, 2015
Bait and switch. They post a car online and do not have it at the lot. I called 10 minutes before to make sure they had it. They said yes but when I arrived they tried to sell me another car. The car I called about never showed up. I asked them to call me when that car arrived but never heard from them again.
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May 13, 2015
Great service
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Mar 26, 2015
This dealer is not even close to giving fair trade in value of ones car. I wanted to trade my 2010 Cts-v with 50k and all they offered is 28,000. How can a Cadillac escalade that is a year older with more miles be worth more than a V series. Don't waste your time with these crooks.
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Mar 26, 2015
Could not deal with them, to many people involved.
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Feb 25, 2015
tdedwards
Very nice guys. Steve & Robert were wonderful.
Is this review helpful? Yes | No
Feb 23, 2015
Nice selection and good customer service
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Jan 28, 2015
It is really Knoxville Cadillac. They do not have the cars listed on the CarGuru website. I went to dealership after seeing the postings. The cars were not there. I have checked the site and the cars still are listed. Twin City Mazda is evidently part of the company. I emailed from the CarGuru site and was answered by the internet salesman from Knoxville Cadillac. I did purchase another car from another dealership posted on the site. they took the listing for that car down soon afterward. Bait and Switch?
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Jan 15, 2015
My wife and I were very pleased when we found the lexus on your site.I responded by e-mail and was called by the Twin city Mazada to confirm the car was still in fact for sale and it was.We set up a time to view the car 2 hours later.She called me back with the salesmans name to ask for and would have the car inside warm so we could look it over in comfort.We drove 35 miles and was on time as we said we would be.Went into the show room and ask for the salesman and was told that an employee just bought the car .So I. really do not think they need to offer vehicles for sale on line if theycan not honor what they agree to do or at the least have the courtesy to call me to say it was already sold.
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Dec 25, 2014
They are great.. one of the best around town..
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Nov 18, 2014
Excellent ratings. They have been wonderful.
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Nov 1, 2014
Very helpful and easy to deal with. Eager to serve.
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Oct 31, 2014
The associate that assisted my wife and me was most courteous and helpful.
Is this review helpful? Yes | No
Jul 4, 2013
jake6250
Horrible internet sales.
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Jun 25, 2013
They did a bait and switch with me and seemed none too uncomfortable about it. We drove from Kingsport to BUY the car we seen on line, only to find it was nothing like it was advertised. It was a horrible experience and I would not recommend them or revisit their dealership. Clean it up boys!!
Is this review helpful? Yes | No
May 27, 2013
Had a pleasent experience, did not buy.
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Nov 13, 2012
I worked with Patrick Hunt. He, and everyone at Twin City were great. Patrick responded within an hour to my inquiry, was forthcoming and honest with information, and did exactly what he said he would. He emailed a CarFax report. He had the car fully checked out for me in advance. I flew down from Roanoke, VA and closed the deal then drove the car home. I was very happy with the whole experience and everyone at Twin City.
Is this review helpful? Yes | No
Aug 27, 2012
Very willing to help. Negotiable with pricing. Traded in our car, and it didn't take all day in the dealership. We were in and out in two hours. I would definitely recommend them to anyone!
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Apr 12, 2012
Not pushy, honest and up front, willing to work with me to get me what I want at the price I want. Too bad their Hyundai dealership is just like all the rest of them; can't get what anyone wants, just what Hyundai "allocates" them. They ought to get the stock no. 592261 Mazda 3 from Mazda Knoxville and discount it down to $17,800 or lower, and tempt me to buy it from them!
Is this review helpful? Yes | No
Jan 14, 2012
very responsive and follow-up
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