Tryon Auto Mall

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3217 B N Tryon St
Charlotte, NC 28206

Sales: (704) 334-9377

Today 10:00am - 7:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Nov 19, 2017
Ladynesmith
Prompt response
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Oct 31, 2017
We emailed the dealer. They contacted us back. We did not buy the car .
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Oct 25, 2017
Velmawilliams
Answered me promptly
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Aug 31, 2017
Steven Bollinger
Quick response about vehicle. Easy to communicate with regarding scheduling a test drive.
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Response from Tryon Auto Mall:

Dear Steven, we appreciate your time and kind review.
May 4, 2017
Contacted me back in email asap but found a different car because partner didn't want a San. Overall very helpful though
0 of 1 people found this review helpful.
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Response from Tryon Auto Mall:

Dear Tanya, we appreciate your kind review and looking forward for your next visit to our car lot for your next dream car.
May 3, 2017
Not happy with a car that i purchased a month and a half ago. They took car to fix,but a engine problem was not fixed, days after buying the car i called them,and theykept the car for a month to say that it was ready. Please don't waist your time going there. Tomorrow i will send another review of problems with the car.thanks
2 of 3 people found this review helpful.
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Response from Tryon Auto Mall:

Dear Albert, at Tryon Auto Mall we pride to serve our customer with the best customer service. your 2008 Chrysler Pacifica was serviced and delivered to you with no problem even if it did take little longer than normal but all the work was done for Free.
we appreciate your review. we are always working hard to satisfy all of our clients.
Apr 10, 2017
Contacted this dealer for information on the 2008 C-class advertised. The lady I spoke to was exceptionally friendly and answered all questions and concerns I had regarding this vehicle. I did advise the car needs at least one or 2 new tires. She confirmed that it did. However, the car is out of my budget with all the tax and fees added to the price, as I will be a cash paying customer. If price would have been within my budget, I definitely would have purchased.
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Response from Tryon Auto Mall:

Dear Heather, we appreciate your kind review and please check our inventory to see if you find any other vehicle that you may like. we add new inventory as they arrive.
Feb 20, 2017
Very nice people. Car was sold,but they had another come in. Said we were the first to have a chance to buy it. Very apologetic. I will buy from them.
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Response from Tryon Auto Mall:

Thanks Anthony,
Thanks for leaving us a five-stars review we really appreciated.  Tryon Auto Mall is here to assist you any time.  Serving Charlotte, NC and the surrounding areas
Jan 13, 2017
Great folks to deal with. Very nice and efficient.
1 of 3 people found this review helpful.
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Response from Tryon Auto Mall:

Hello Wayne, thanks for your review. We really appreciate your feedback. Tryon Auto Mall staff are glad that you give us a 5 star review. Thanks again for taking the time to give us the review.
Dec 17, 2016
Good
2 of 2 people found this review helpful.
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Response from Tryon Auto Mall:

Dear Janeen,
Thank you for your review we really appreciate your feedback. Tryon Auto Mall staff are glad that you give us a 5 star review. But even more because you are happy with your purchased. Thanks again for taking the time to give us the review.
Nov 3, 2016
pegasus71
These guys are awesome. I highly recommend them. If they dont have your car, let them find it for you. I bought this BMW and couldnt be more satisfied.
2 of 2 people found this review helpful.
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Response from Tryon Auto Mall:

Thank You Dear Customer for your 5 Stars Review we really appreciate your feedback and your business. Tryon Auto Mall staff will be glad to assist you anytime.
Oct 12, 2016
Quick response. Very polite and helpful.
2 of 2 people found this review helpful.
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Response from Tryon Auto Mall:

Dear Randy,
Thanks for leaving us a five-stars review we really appreciated.  Tryon Auto Mall is here to assist you any time.  We have serve Charlotte for more than 15 years and keep pounding.  Thanks again.
Oct 5, 2016
Ibnobert
The dealer was quick to respond. I had a question about the car they had and they went to it and got right back to me with the answer.
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Response from Tryon Auto Mall:

Dear Ibnobert,
Thank you for your review we really appreciate your feedback. Tryon Auto Mall staff are glad that you give us a 5 star review.  Please stop by to see our cars, we will do our best to help you find your next car.Thanks again for taking the time to give us the review.
Sep 13, 2016
The car looks good but I can't afford the amount the dealership want for it.Anyways the guys are very nice and friendly I will recommend friends,relatives and anyone to them who wants a car.
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Response from Tryon Auto Mall:

Dear Musa,
Thank you for your review we really appreciate it your feedback. Tryon Auto Mall staff are glad and we sorry that we could not agree on the price.  Please stop by to see our cars, we will do our best to help you find your next car.Thanks again for taking the time to give us the review.
Jul 28, 2016
Dealer said that their bank would finance an automobile with this many miles on it. Then how do you expect to sell it? Perhaps they should try a different lending institution? Either way theyou operate from an old building that is quite misleading; you will goto the beat-up trailer that's the center of attention when you pull in unless you happen to spot the tiny signs that say the dealer is to the right and through those suspicious looking doors. Also, it seemed like they didn't want my trade, who doesn't want a mini-van with low miles? It's a dealers dream, i mean, it falls under one of the most soight-after categories ever. Whatever, I'll take my business elsewhere, which - by the looks of this place - they don't need, let alone want!
2 of 3 people found this review helpful.
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Response from Tryon Auto Mall:

Dear Joseph, we are very sorry but, we disagree with your review.  The vehicle that you choose to buy from us was over 150K mile and our banks and any other bank would like to finance a vehicle with 120k mile or less.  On top we could agree on your trade in. Our dealership is very reasonable and aware of the trade-in market value on vehicle.  But we simply could agreed on what you want it.  Last but not less important our building is a old building but is clean and decent and we don't have any suspicious looking doors in our business.  Tryon Auto Mall has served to Charlotte community for over
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Jul 11, 2016
Dealer contacted me. I was able to see the car. There is noise in the car & there are planning to fix it before selling it.
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Response from Tryon Auto Mall:

Dear Jeanne,

Thank You for your review we really appreciate your feedback.  We really appreciate that you came by to look at our vehicle.  We really sorry to hear that that vehicle was making a noise.  The vehicle has been fixed by our mechanics and is running in great conditions.  If you have a opportunity and you still looking for a vehicle, please cantact us by e-mail our phone.  Tryon Auto Mall staff are glad that you make good decision on buying our vehicle and even more glad that you are happy with your purchased. Our dealer has served to Charlotte community for more than 25 years. Th
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Jun 23, 2016
This may be lengthy, but well worth the read. Found a car via CarsGurus at Tryon Auto Mall. Test drove it and decided to get it. Teddy (finance manager), offered to pay off our car and sell us the one we wanted for $100.00 over the listed price. That included tax, title, license,and fees. It was a great deal. With no need to negotiate we accepted his offer. Got a loan through our bank and went back the next day, with check in hand, to pick up our new car. Signed all the papers, even had our tag on the new vehicle when Teddy got a call from the owner. After about 30 min. he told us he could not sell us the car without an additional $1000.00. We were told it was because of about $2000.00 worth of repairs that went into it. He then proceeded to shred all the papers we had just signed. We told him that had we known the day before we could have gotten the extra money from the bank. Told him how unethical al that was, not to mention a 'breach of contract' on their part. He was very apologetic. He asked, if we were still interested, to come back Friday - the owner wanted to check out our trade-in more thoroughly, and with the additional money he was sure something could be worked out. That was on a Wednesday. We went straight to the bank and told them what had transpired. They couldnt believe it. Appalled. We told them we were still interested, but not sure if we wanted to take the chance. After much prayer and deliberation we decided to give them the benefit of the doubt. So, Friday morn. we made a verbal agreement with Teddy that the original offer would remain the same and we would add the additional $1000.00 to the deal. We got a new loan and went to pick up the car. It was detailed and ready to go. I am so glad we gave them another chance. Even by adding the extra $1000.00 it was still below market value. We are more than pleased with our new car. Teddy went out of his way to make things right. I give him and Eddie (salesman) 2 thumbs up and would probably buy from them again as long as the owner is not involved in the transaction.
5 of 5 people found this review helpful.
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Response from Tryon Auto Mall:

Dear Alan,

Thank You for your review we really appreciate your feedback.  We really sorry about all the inconveniences about the processing on buying your vehicle.  Teddy was really happy to have you as his customer and he help you as much as he could at that moment. Thanks for been more than patience with the whole situation and for the secon chance, we really apreciate it.  Tryon Auto Mall staff are glad that you make good decision on buying our vehicle and even more glad that you are happy with your purchased. Our dealer has served to Charlotte community for more than 25 years. Thanks a
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May 26, 2016
Salesmen has his favorite customers I went to look at the car but salesmen left there with the car while he talks to his friends
2 of 2 people found this review helpful.
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Response from Tryon Auto Mall:

Dear Pete, Thank You for your review we really appreciate your feedback.   We are really sorry about the situation with one of our staff.  We apologize about the situation.  Tryon Auto Mall staff are glad that you make good decision on buying our vehicle and even more glad that you are happy with your purchased. Our dealer has served to Charlotte community for more than 25 years. Thanks again
May 4, 2016
The dealer responded quickly, and was very helpful.
1 of 1 people found this review helpful.
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Response from Tryon Auto Mall:

Dear Geoff, we appreciate your kind review.
May 3, 2016
This Dealer contacted me immediately and with that being said I will give this dealer a 5 star,thanks
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Response from Tryon Auto Mall:

Dear Chester, Thank you for your review we really appreciate your feedback. Tryon Auto Mall staff are glad that you give us a 5 star review.  Please stop by to see our cars, we will do our best to help you find your next car.Thanks again for taking the time to give us the review.
Apr 28, 2016
Dealer keep me updated
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Response from Tryon Auto Mall:

Dear Tony, Thank You for your review we really appreciate your feedback. Tryon Auto Mall staff will be glad to assist you anytime.
Apr 28, 2016
I had a great experience. I didn't get the 7 series but I did purchased one of the 5 series that had. The finance manager walked me through the car step by step. Thanks again Tryon Auto Mall
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Response from Tryon Auto Mall:

Dear Sophia, Thank You for your review we really appreciate your feedback. Tryon Auto Mall staff are glad that you made a good decision on buying our vehicle and even more that you are happy with your purchase.we served to Charlotte community for more than 25 years. Thanks again Sophia
Apr 27, 2016
Prompt, reliable, Friendly
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Response from Tryon Auto Mall:

Dear David, Thank You for your review we really appreciate your feedback. Please let us know if we can assist you further.
Apr 22, 2016
Dealer was prompt with sending the information I requested. I drove 3 hours to see the car in person and bought it My only disappointment was that I was made to pay $299. for documentation fee's which I feel is excessive. If you are in the business to sell cars and we all know it's done for a profit, it should be a courtesy to transfer the title and a no charge obligation on the part of the seller. The buyer is already responsible for the sales tax.
1 of 1 people found this review helpful.
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Response from Tryon Auto Mall:

Dear Tracy, Thank You for your review we really appreciate your feedback. I'm sorry that we disapprove you with our Doc Fee.  We will be more than happy to assist you with that and give you a really good deal which included that on the deal.  If you are still interested on any of our vehicle please give us a call.  Thank You for you 5 star review. we serve to Charlotte community for over 25 years. Thanks again Tracy
Apr 17, 2016
Need to ship and wasn't much help with that
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Response from Tryon Auto Mall:

Dear Rachelle,  Thank you so much for leave a feedback.  We apologize that we couldn't help you at the moment with your request.
Mar 24, 2016
Nice vehicles. Low value offered for trade. Well below what other dealers offered.
2 of 2 people found this review helpful.
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Response from Tryon Auto Mall:

Dear Chuck, Thank You for your review we really appreciate your feedback. We will be glad to assist you with you purchase. Our dealer has served to Charlotte community for more than 25 years. Thanks again Chuck
Mar 16, 2016
Responded quickly, didn't harass after initial contact
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Response from Tryon Auto Mall:

Dear Nicholas, Thank You for your review we really appreciate your feedback.  If you haven't make you decision on buying a car, please contact us.  We will be happy to assist you.
Mar 4, 2016
Very good caring!! Highly recommend.
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Response from Tryon Auto Mall:

Dear Sandrine, Thank You for your review we really appreciate your feedback.  We are happy you found the car you like and looking forward to see you again. Our dealer has served to Charlotte community for more than 25 years. Thanks again
Feb 21, 2016
Finally, the photos were accurate. The car looked great. I felt the car was a good price. Eric was really nice to deal with. No pressure. I bought the car and think it was just what I've looked for. After over a year of looking and turning out being disappointed by dealers, it was nice to finally have a great experience. Thanks Eric.
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Response from Tryon Auto Mall:

Dear Billy, Thank you for your nice comments, we are happy you found the car you like and looking forward to see you again.
Feb 10, 2016
Immediately contacted me and stayed in touch
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Response from Tryon Auto Mall:

Hope you found your dream car, please let us know if we can assist you further.
Read 27 old reviews
Oct 29, 2015
Dealer responded in a timely manner, all of my questions and concerns were addressed.
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Response from Tryon Auto Mall:

Thank You Valeria, please let us know if we can help you further to fina your dream car.
Oct 28, 2015
Eric was great I ended up buying the car ...they resolved any issues we had and the price and service were just wonderful. I would buy another vehicle from them.
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Response from Tryon Auto Mall:

Dear Doris, it was a pleasure working with you and Thank you for your nice comments.
Regards, Eric
Oct 14, 2015
I never actually made it to the mall, but they contacted me immediately upon me browsing following up on any vehicles I was interested in.
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Response from Tryon Auto Mall:

Thank you Angela for visiting our website, please keep us in mind for your next dream car.
Oct 6, 2015
Quick response to my inquiry. Did not work out due to uncertainty of mileage.
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Response from Tryon Auto Mall:

Thank you Larry, hope you found your dream car, let us know if you need any assistance.
Sep 21, 2015
Very friendly sales staff. I have not had the pleasure to visit this facility but have talked on the phone on various occasions.
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Response from Tryon Auto Mall:

Thank You Tommie, hope we can see you soon.
Sep 19, 2015
Sale person just called and quoted what my car was worth and $$ I needed to go with it! Didn't get the car .... Sad
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Response from Tryon Auto Mall:

Thank You Darlene, Hope you found your car by now if not please let us know if we can help you.
May 25, 2015
Terrible customer service and lack of professionalism.
2 of 2 people found this review helpful.
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Apr 8, 2015
Honest about their car's condition. Sincere in their followup.
1 of 1 people found this review helpful.
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Mar 20, 2015
Good
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Mar 10, 2015
This place has great customer service, and help you with everything you need.
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Jan 1, 2015
Did not realize the car was a manual. Thanks.
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Dec 24, 2014
I got the car I wanted. A 2006 Honda Element. They were really helpful helping me get this car!
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Dec 3, 2014
Said they would post photos, never followed through or followed up. Poor service!
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Oct 9, 2014
PittsC
Quick good
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Oct 7, 2014
The truck is listed as a PRO4X but obviously not one. I sent a message through gurus asking for them to contact me about the truck... heard nothing. I called and the lady said she would call me back with info but never did. I had to call back. I guess business is so good they can't bother serving a possible customer. I printed my own Carfax on the truck and it showed that it wasn't a Pro-4X and it had a very sketchy past and odometer inconsistency. If you're possibly spending more than 20k on a vehicle, you shouldn't go through this much trouble. Steer clear.
1 of 1 people found this review helpful.
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Aug 1, 2014
good
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Jul 30, 2014
Great
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Mar 19, 2014
Bought my truck from Tryon Auto Mall. Siad and Paul were very good to work with.
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Feb 27, 2014
Cramped lot. Very difficult to view vehicle. Car was overpriced by several thousand dollars over similar cars at other dealers. Car had scuffs and cracked windshield. Waste of my time.
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Sep 24, 2013
Nice receptionist, sales rep did not follow-up as promised. Pretty good deal overall, not up front on the hidden closing costs. Would consider buying in the future if the deal was good and full fee disclosure provided up front.
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Apr 27, 2013
Juan was great to work with and deal was completed quickly. GREAT Car
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Apr 20, 2013
Slow but got the job done.
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Apr 12, 2013
Nice car...Thanks
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Apr 2, 2013
Has some bad reports with Better Business Bureau. I was a little leary of this dealer!
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Jan 4, 2013
Requested warranty info, but received minimal data.
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Dec 30, 2012
i was contacted by email
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Dec 25, 2012
Spanish speaking guy with bad English and very straight to the point and rude. Just seems to care about money and not there to help.w
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