Trust Auto Virginia

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25284 Pleasant Valley Rd, Ste 102, Chantilly, VA 20152

Sales: (443) 992-4050

Today 9:00am - 7:00pm
(Open Now)
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All reviewers have been verified to have contacted this dealer – Learn More
Mar 11, 2016
Bad went to look at a truck they said they would have it up front waiting on me when I got there after a 2 hour trip to find it in there shop undriveable
1 of 2 people found this review helpful.
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Mar 3, 2016
Interior smelled like wet dog. Low tire pressure even after dealer put air in tires. Dealers were very shady. Chose not to test drive vehicle due to odor and tire pressure. But woukd have never purchased from that dealer.
1 of 2 people found this review helpful.
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Feb 29, 2016
Excellent!!!
0 of 1 people found this review helpful.
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Feb 29, 2016
Terrible customer service. Basically didn't want my business at all. Communication was terrible.
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Feb 19, 2016
This dealer contacted me offering to fill out application for credit and to provide full financial information. Later he offered me to visit his dealership for test drive. I did not proceed as I purchased another car.
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Feb 18, 2016
Dealer was great and fast, Iam waiting for some money, thank you.
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Dec 25, 2015
Excellent
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Dec 2, 2015
Looked at car for 30 mins..no one came to greet me...cars everywhere...wrecked cars with cars for sale...what a mess
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Nov 5, 2015
very good communication
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Oct 19, 2015
Did not want to come down any on price.
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Oct 12, 2015
Very Professional...I have bought a lot of vehicles in my life...(50 plus) I walked away feeling that I would definitely purchase from them. Price was a little high but..Worth it in the long run...
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Sep 23, 2015
Didnt like their vibe. No one greeted me at the door.
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Aug 21, 2015
Really helpful staff.
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Aug 20, 2015
Very knowledgable!
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Jul 13, 2015
After I mentioned that I was going to pay in cash all of a sudden the sales rep didn't want to pursue me any further. One week goes by then I receive an email wanting to know if I was still interested. By that time I had already purchased another vehicle. I have been in the automotive industry for 26 years let's just say these by here pay here lots are still the same. They are not for me
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May 19, 2015
Wasted the better part of an afternoon driving to see this vehicle. This, after I had a lengthy phone conversation with the salesman who extolled the condition of the car. Turns out the odometer had been rolled back to their advertised 83,000 miles. In reality, the vehicle had over 250,000 miles, as shown on the Carfax presented to us at the dealership. They met our dismay with "the Carfax is free online" and "the Carfax is wrong" and "Subarus are great cars even with over 200,000 miles on them." Not saying they rolled that odometer back themselves, as I think that happened just prior to their acquiring the vehicle at auction. I'm only pointing out that they advertised the lower figure and were not up front about the rollback alert. Would never do business with this company again.
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May 6, 2015
Purchased vehicle.. Was very open to my business and worked hard to close deal
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Read 22 old reviews
Mar 21, 2015
Dealer did not call I had to call them looked at the car, had a check engine light on, asked them to check it out and call back. Never called back so I called them left a message, they will not retrun my call. Will never deal with them again.
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Feb 7, 2015
Prompt follow up, unfortunately. Wasnt right deal
1 of 1 people found this review helpful.
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Nov 20, 2014
Excellent customer service. They went out of their way to satisfy. Vehicle runs flawless and was clean. I would recommend. People like to criticize used car deal ships a lot due to some vehicles having maintenance issues right away. They will fix anything that breaks within the first 7 days as they know that some cars might be lemons. People will do anything to get more money for their trade in and it sometimes makes a dealership look bad. Buying used cars always comes with a risk but these guys to do it right.
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Oct 11, 2014
The guys at Trust Auto are easy going and put no pressure on you to buy.
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Sep 29, 2014
Was told one owner, clean carfax, actually 5 owners and one accident.
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Sep 8, 2014
They were very responsive, friendly and the customer service was superb.
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Aug 13, 2014
Poor customer service, did not return calls for days.
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Response from Trust Auto Virginia:

Dear Mr. Samuel
Thank you very much for taking the time to review our company. Your input, and the feedback is vitally important to us and we always want to improve our services. After your comment, we have hired additional personal and better keeping the track of incoming  phone calls. We sincerely apologize for the inconvenience. We hope to see you again in the future.
Best regards, Trust Auto.
Jul 2, 2014
Car I was looking for had been sold the day before I drove down, settled with a mazda 6i but after taking it to a mechanic they found thousands of dollars of repairs that still needed to be done. Don't trust them when they say they fix all the cars in their shop. The mechanic told me that the car wouldn't pass inspection, however it was inspected... They are a shady dealership
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Response from Trust Auto Virginia:

Dear Mr. Caelan
Thank you for taking time to post your review and for allowing us the opportunity to apologize. We are truly sorry for the inconvenience which happened with the car. Moreover, all the cars have to pass certified state inspection station before we can sell them. We have full time service that could take care of your issues. Also, all the sedans we sell, come with a standard 3000 miles and 3 months power train warranty. If you need covered repairs done during the warranty period, we promise to begin work immediately. Even if a problem arises that is not covered by this warranty,
 More ...
Jun 28, 2014
Dealer comments said truck is in excellent condition everything working great. WhenI called they couldn't even find the truckk then an hour later they call and said it was lock in the shop cage across the stree. The guycouldn't even tell me why. why would you advertise a truck all over the net and lie in the comments when there is issues with the truck. I went else where and bought a truck will never recomend these guys to anyon.
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Response from Trust Auto Virginia:

Dear Mr. Jeremy,
Thank you for taking the time to tell us about your unfortunate experience with the Trust Auto. We try to provide a really high level of service. Most of the cars after VA safety inspection proceed to the professional cleaning. The lot for the cars in process of detailing is locked for safety reason. Unfortunately, the car you were looking for was on that lot and the person who is in possession of the key was out of the office. We apologize for inconvenience and already did some changes to avoid this situation in the future.
Sincerely,
TRUST AUTO
Jun 15, 2014
We ended up buying a Honda CRV from someone else, but they were very nice and willing to deal at Trust Auto.
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Response from Trust Auto Virginia:

Dear Mrs. Shirley,
Thank you for sending such kind, enthusiastic complements, We certainly appreciate your review and try to meet everyone needs. Your positive feedback allows us to know our efforts are appreciated.
We very much look forward to welcoming you back.
Sincerely, TRUST AUTO
Jun 12, 2014
Friendly and worked with us with the price
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Jun 5, 2014
Set up an appointment to see a car and have a test drive. I showed up, and they weren't ready for me. Had to wait 20 minutes to see the car that had no gas and wasn't cleaned. Tough to make a sale that way.
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May 31, 2014
Salesman was very friendly and helpful. I enjoy the vehicle now but I would highly recommend anyone making a purchase to have their own mechanic check it out and not rely upon the staff or personnel who work on the vehicles there to provide any accurate info about the vehicles sold. Only 2 weeks after purchasing my vehicle there the clutch went out resulting in a nearly $2000 repair job which their warranty conveniently will not cover.
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May 17, 2014
Responsive but hardly any room to negotiate price
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May 15, 2014
EddyDieudonne
Very unprofessional, I'm told to come in however the vehicle is on the lift being inspected. It would have taken me another 45 minutes before I can see it. Also the guy who I was supposed to see didn't even tell me he was out at lunch nor did he tell anyone in the shop. Very bad vibe, low communication/greeting skills. Did not feel welcomed.
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Response from Trust Auto Virginia:

Dear Mr. Eddy Dieudonne
Thank you for leaving your feedback. We are usually known for our attentive and friendly staff, who treats each customer with the respect. We are truly sorry you felt differently and therefore would like to apologize. We hope you will be giving us another chance.
Best regards,
Trust Auto
Apr 19, 2014
Good experience
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Response from Trust Auto Virginia:

Dear Mr. Marlon

Thank you for the great review of our dealership. We work really hard to do our best. We hope to see you back soon.

Sincerely, Trust Auto.
Apr 4, 2014
buying my car at trust auto was a good experience. they were very helpful and kind. they did not pressure me into anything at all. i loved the car when i saw it in person and loved how it handled. the car was kept in very good condition. i will recommend them to family and friends.
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Mar 24, 2014
Dealer responded quickly
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Mar 16, 2014
Overall good experience.
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Dec 20, 2013
Fast Response!
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May 27, 2012
I purchased a 2003 Hyundai Sonata and the staff at Trust Auto were very helpful from the moment I made contact with them over the phone. They allowed me to take my take test driving the vehicle and did not pressure me to buy at all. The staff answered all my questions and the purchase went smooth. The vehicle was as described and the price was competetive to other dealers in the area and better in most cases. I received the title in the mail as promised within a week of the purchase. I would definitely recommend Trust Auto to someone who is looking for a used car.
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Aug 30, 2011
Found the car we had been looking for at Trust Auto. Very nice to work with, would highly recommend.
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