Toyota of McDonough

144 Highway 81 W
Mcdonough, GA 30253

Sales: (770) 766-8411

Service: (770) 651-0802

Today 12:00 PM - 6:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 6, 2017
Very helpful and answered all my questions in a prompt and fast manner. Couldn’t make a deal on the vehicle because of price. Was too high for a vehicle with high miles that you could not get a warranty for. I went somewhere else and bought a vehicle with lower miles at a better price. They were nice and courteous would have dealt with them had the price been right.
Is this review helpful? Yes | No
Oct 14, 2017
My buying experience from them was good
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota of McDonough:

Lamar,
Thank you for sharing your experience and the 5 stars! We are happy to see that you had a good time with us. Congratulations on your new wheels!
Oct 5, 2017
Good
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota of McDonough:

Michael,
Thank you for taking a moment to rate us with 5 stars!
Aug 11, 2017
Everyone was helpful, courteous and nice
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota of McDonough:

Oletha,
Thank you for letting us know that our team treated you the way you expect to be treated. Hopefully we can go the extra mile to earn those 5 stars next time. Thank you for your review.
Aug 7, 2017
Guru9J67Z
It was a great experience! The staff was excellent and very courteous!
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota of McDonough:

Thank you for your post. We work hard to ensure that our customers feel welcome & valued during their visit. Thank you for sharing your great experience!
Aug 1, 2017
I had THE WORST experience at Toyota of McDonough! I went to Toyota of McDonough as a first time car buyer and it was an absolute nightmare from the moment we walked through the doors. We drove an hour to see the vehicle and when we got there the sales people would not let us see the car for an hour because they lost the keys and lied to us about what was going on and why we couldn't see the car. All the sales workers were just standing around and talking to one another. They informed us it was being detailed. However, they were looking for the car keys for an hour and when we were finally able to see the car no detailing had been done. There was mud on the running boards, dead bugs on the front of the car, etc. After 50 minutes of not being able to see the vehicle, I asked one of the salesman if he could go see what's taking so long and Jeff in finance made a remark to me that the have over 500 keys there, soo.... I guess to him that was a good reason for all this madness. Before going to look at the vehicle, I contacted the dealer on their website and never got a response back. They refused to list my finance company on the Bill of Sale. Therefore, the next day, I was at the finance company for three hours waiting on the dealership to send the correct paperwork that the finance company needed in order to help me finance the vehicle. The dealership took their sweet time and repeatedly sent inaccurate information and we had to ask them to fix it repeatedly and resend it again. The dealership ended up never sending the finance company what they needed. However, eventually my finance company actually said that this is getting ridiculous and they stapled all of the dealerships attempted faxes together and said they would use pieces from all the faxes to just make it work for me. The sales people at Toyota of McDonough were rude, unprofessional, unresponsive, incompetent, liars. They did NOT make the process easy and I wouldn't recommend them to anyone! If I could give them 0 stars I would!!!!
7 of 7 people found this review helpful.
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Nov 3, 2016
In my email I asked 3 specific questions about this car. I was contacted by email and answered by Teara that she would get me the information I requested. The next day I received a sales video presentation ( by a different person ) of this car in which none of my questions were addressed. I sent another email to the initial contact pointing this out - no reply. Guess I wasn't the customer they were looking for ?
12 of 12 people found this review helpful.
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Response from Toyota of McDonough:

Thank you for leaving us your honest feedback, Tim. We would like to learn more about what exactly went wrong. Please reach out to Jon Waters, General Manager at
(770) 288-3755 so we can work with you to make this better. We value your business and hope to hear from you.
Oct 14, 2016
TWaggs
A sales associate reached out to me via email and stayed in touch through the buying cycle. I decided not to move forward because the dealer replaced the worn tires with a set of cheap tires.
11 of 11 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota of McDonough:

Thank you for sharing your experience. We are sorry to see that we were not able to finalize the deal. We hope that the future may bring another opportunity.
Oct 11, 2016
Very poor customer service. Manager had an attitude the whole time. Did not want to deal on car after damage was pointed out. Would never buy from them
10 of 10 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota of McDonough:

Hi Brian, we appreciate you bringing this matter to our attention. What you described isn't reflective of our staff. Please contact Jon Waters,our General Manager, at (770) 288-3755 so that we may help turn your experience around.
Oct 9, 2016
Very persistent & willing to help in my search for a vehicle.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota of McDonough:

Hi Cheryl, we appreciate you sharing your experience. Our team is always happy to help!
Aug 20, 2016
The sales manager was quite arrogant, his negotiation skills were poor. His name was Billy. the dealership contacted me a few days later and dropped their price to what I offered,but I declined doing business with them. Thanks...Brent
7 of 7 people found this review helpful.
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Response from Toyota of McDonough:

Hi Brent,
Thank you for sharing your experience. We are sorry to not have been able to make a deal and even more so for the poor experience you had with one of our team members. We hope that you would consider allowing us to earn your business in the future.
Aug 4, 2016
Wonderful people didn't get the truck but They all were helpful and willing to go the extra mile
2 of 2 people found this review helpful.
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Response from Toyota of McDonough:

Hi Dewayne,
Thank you for the kind words and recognizing our hard work. We strive to guarantee every customer is satisfied before leaving our store.
Jul 29, 2016
Still in negotiations.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
May 19, 2016
Responded quickly to my request. however , i went with another dealership.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota of McDonough:

Thank you, Nika, for your positive feedback. Our team is always happy to help. If you ever need any help, please give us a call.
Jan 29, 2016
julaba
Dealer kept in contact with me but dealer just didn't have what I was looking for. They really did try to earn my business but it just wasn't meant to be.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 28, 2015
I asked for a price of 20000 from 21,473 as advertised. Written reply never came.They then had a sale and the price went up by 2500$. Did not want to deal with them. stock #m002562a.
8 of 8 people found this review helpful.
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Dec 22, 2015
liar- would not give price-= wanted me to come out there to bait ans switch, then 5 min later in email said truck was sold.would NEVER buy from this dealer and it is close by.
7 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota of McDonough:

Hello,

Thank you for taking the time to review us! What you describe in the review is not how I want to work with customers. Please contact me directly so I can get details and who conducted themselves in this manner and get the situation correctly.

Thank you.

Mike Neves
General Manager
770-288-3755
Read 19 old reviews
Sep 3, 2015
Very unprofessional. Told me to ask for a certain person when i got there. I did that and got someone else. Car shown was filthy and ragged out. Then they would not stop calling me.
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Jul 8, 2015
The dealer treated me with great respect, they had great response/communication, and were very polite!
3 of 3 people found this review helpful.
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May 20, 2015
Excellent.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 5, 2015
Didn't get get price I wanted but they were very helpful and friendly.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 21, 2015
Very good car buying experience.
1 of 1 people found this review helpful.
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Jan 13, 2015
I felt a little rushed to make a decision but it was understandable considering the great deal I got on this Tundra. Salesperson knew it wouldn't sit very long. Once I got in the dealership, all employees were very accommodating and professional. I would recommend anyone interested in a new or used vehicle stop by Toyota of McDonough.
1 of 1 people found this review helpful.
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Jan 3, 2015
very nice answerd all questions and emails I'm Happy
1 of 1 people found this review helpful.
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Dec 20, 2014
My opinion these people are nice. thanks Dave
1 of 1 people found this review helpful.
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Aug 1, 2014
very good
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Mar 23, 2014
Very disappointed that all dealerships except this one were willing to work with us on price. They wouldn't budge. Nice, outgoing salesperson, but it takes more than that to sell a car and earn my business.
1 of 1 people found this review helpful.
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Dec 16, 2013
Excellent responses and good communications with Tim Ebert. Solid,upfront, direct communication and interaction. A+
Is this review helpful? Yes | No
Dec 7, 2013
very helpful with the loan process
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Aug 22, 2013
Was helped to my needs and was very polite. Car hadnt been serviced and they paid for it and the rental car so i could get back to work. Awesome place to buy a car!
Is this review helpful? Yes | No
Aug 12, 2013
Durant was a very nice guy and worked with me to find a car in my price range.
Is this review helpful? Yes | No
Jun 4, 2013
I worked with Melinda and she was great. She made phone calls, followed up, kept me up to date on the progress of the deal.
Is this review helpful? Yes | No
Jun 1, 2013
Wonderful people to work with. I didn't make it to Atlanta till thirty minutes before closing. The staff stayed until 10pm to finish my deal and helped direct me to a hotel and restaurant. The folks there especially Melinda in internet sales were wonderful to work with.
Is this review helpful? Yes | No
Mar 12, 2013
Very good
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Nov 1, 2012
They are still working with me on getting me squared away. They have done a great job so far.
Is this review helpful? Yes | No
Aug 13, 2012
They advertised a SR5 as a Limited - I don't like dealers that misinform me.
1 of 1 people found this review helpful.
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