Tom Masano Ford, Inc.

Internet Approved, Blue Oval Certified, Quality Checked

1600 Lancaster Avenue
Reading, PA 19607

Sales: (484) 986-2283

Service: (877) 866-6272

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https://static.cargurus.com/images/forsale/2018/01/21/05/06/2006_hummer_h3-pic-3482307420886464099-152x114.jpeg

2006 Hummer H3 4dr SUV 4WD Used Cars in Reading, PA 19607

Great Deal
$3,829 BELOW
CarGurus IMV of $11,324

Price: $7,495

Mileage: 118,296

Location: Reading, PA 19607

Average time on market: 32 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Superior Blue Description: Used 2006 Hummer H3 4dr SUV 4WD for sale - $7,495, 118,296 miles with Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/12/19/05/14/2012_ram_3500-pic-996530377370072254-152x114.jpeg

2012 Ram 3500 SLT 6.3 ft. Bed DRW Used Cars in Reading, PA 19607

Great Deal
$9,588 BELOW
CarGurus IMV of $31,088

Price: $21,500

Mileage: 75,405

Location: Reading, PA 19607

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Bright White Description: Used 2012 Ram 3500 SLT 6.3 ft. Bed DRW for sale - $21,500, 75,405 miles with Alloy Wheels
https://static1.cargurus.com/gfx/cg/noImageAvailable_150x113.png

2010 Chrysler PT Cruiser Classic Used Cars in Reading, PA 19607

Great Deal
$2,360 BELOW
CarGurus IMV of $4,355

Price: $1,995

Mileage: 113,424

Location: Reading, PA 19607

Average time on market: 29 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Color: Other Description: Used 2010 Chrysler PT Cruiser Classic for sale - $1,995, 113,424 miles
https://static.cargurus.com/images/forsale/2017/11/14/13/25/2014_ford_fusion_energi-pic-1890890626474644353-152x114.jpeg

2014 Ford Fusion Energi Titanium Used Cars in Reading, PA 19607

Great Deal
$2,450 BELOW
CarGurus IMV of $18,049

Price: $15,599

Mileage: 23,460

Location: Reading, PA 19607

Average time on market: 42 days Certified Pre-Owned: Yes Transmission: Continuously Variable Transmission Color: White Platinum Tri-coat Metallic Description: Used 2014 Ford Fusion Energi Titanium for sale - $15,599, 23,460 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/02/17/05/11/2007_mercedes-benz_e-class-pic-4997044303373670629-152x114.jpeg

2007 Mercedes-Benz E-Class E 350 4MATIC Used Cars in Reading, PA 19607

Great Deal
$2,328 BELOW
CarGurus IMV of $9,619

Price: $7,291

Mileage: 81,406

Location: Reading, PA 19607

Average time on market: 34 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Black Description: Used 2007 Mercedes-Benz E-Class E 350 4MATIC for sale - $7,291, 81,406 miles with Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/12/06/05/53/2014_ram_1500-pic-5538743214725658289-152x114.jpeg

2014 Ram 1500 Laramie Longhorn Crew Cab LB 4WD Used Cars in Reading, PA 19607

Great Deal
$3,896 BELOW
CarGurus IMV of $35,653

Price: $31,757

Mileage: 48,971

Location: Reading, PA 19607

Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Bright White Clearcoat Description: Used 2014 Ram 1500 Laramie Longhorn Crew Cab LB 4WD for sale - $31,757, 48,971 miles with Leather Seats, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Remote Start, Tow Package
https://static.cargurus.com/images/forsale/2017/11/14/13/25/2012_volkswagen_tiguan-pic-9166744914156614701-152x114.jpeg

2012 Volkswagen Tiguan SE 4Motion Used Cars in Reading, PA 19607

Great Deal
$1,782 BELOW
CarGurus IMV of $14,278

Price: $12,496

Mileage: 45,623

Location: Reading, PA 19607

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Deep Black Metallic Description: Used 2012 Volkswagen Tiguan SE 4Motion for sale - $12,496, 45,623 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/01/28/05/11/2012_chevrolet_cruze-pic-5116665174690566420-152x114.jpeg

2012 Chevrolet Cruze LTZ Sedan FWD Used Cars in Reading, PA 19607

Great Deal
$1,833 BELOW
CarGurus IMV of $9,286

Price: $7,453

Mileage: 105,789

Location: Reading, PA 19607

Average time on market: 28 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Granite Metallic Description: Used 2012 Chevrolet Cruze LTZ Sedan FWD for sale - $7,453, 105,789 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/12/18/17/05/2016_ford_f-150-pic-3395976857274355676-152x114.jpeg

2016 Ford F-150 XL Used Cars in Reading, PA 19607

Great Deal
$2,525 BELOW
CarGurus IMV of $23,024

Price: $20,499

Mileage: 3,549

Location: Reading, PA 19607

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Race Red Description: Used 2016 Ford F-150 XL for sale - $20,499, 3,549 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/02/11/16/56/2010_jeep_wrangler-pic-7969980042759543480-152x114.jpeg

2010 Jeep Wrangler Sport Used Cars in Reading, PA 19607

Great Deal
$2,023 BELOW
CarGurus IMV of $19,021

Price: $16,998

Mileage: 48,801

Location: Reading, PA 19607

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2010 Jeep Wrangler Sport for sale - $16,998, 48,801 miles
https://static.cargurus.com/images/forsale/2018/01/13/05/34/2015_ford_explorer-pic-6875051755344950171-152x114.jpeg

2015 Ford Explorer XLT 4WD Used Cars in Reading, PA 19607

Good Deal
$2,343 BELOW
CarGurus IMV of $26,809

Price: $24,466

Mileage: 40,740

Location: Reading, PA 19607

Average time on market: 45 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Dark Side Description: Used 2015 Ford Explorer XLT 4WD for sale - $24,466, 40,740 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Remote Start, Tow Package, Comfort Package
https://static1.cargurus.com/gfx/cg/noImageAvailable_150x113.png

2017 Lincoln MKC Reserve FWD Used Cars in Reading, PA 19607

Good Deal
$3,536 BELOW
CarGurus IMV of $31,378

Price: $27,842

Mileage: 11,515

Location: Reading, PA 19607

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Palladium White Gold Metallic Description: Used 2017 Lincoln MKC Reserve FWD for sale - $27,842, 11,515 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2018/01/01/05/00/2015_jeep_patriot-pic-3028777771362052891-152x114.jpeg

2015 Jeep Patriot High Altitude Edition 4WD Used Cars in Reading, PA 19607

Good Deal
$1,275 BELOW
CarGurus IMV of $16,912

Price: $15,637

Mileage: 34,305

Location: Reading, PA 19607

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: True Blue Pearlcoat Description: Used 2015 Jeep Patriot High Altitude Edition 4WD for sale - $15,637, 34,305 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Remote Start, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/12/08/06/23/2014_lincoln_mkx-pic-3001457948528608316-152x114.jpeg

2014 Lincoln MKX AWD Used Cars in Reading, PA 19607

Good Deal
$2,754 BELOW
CarGurus IMV of $26,741

Price: $23,987

Mileage: 27,686

Location: Reading, PA 19607

Average time on market: 60 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Tuxedo Black Metallic Description: Used 2014 Lincoln MKX AWD for sale - $23,987, 27,686 miles with Leather Seats, Wood Trim Package, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Trim Package
https://static.cargurus.com/images/forsale/2017/11/14/13/25/2014_ford_edge-pic-6353455341018527707-152x114.jpeg

2014 Ford Edge Sport AWD Used Cars in Reading, PA 19607

Good Deal
$2,112 BELOW
CarGurus IMV of $21,998

Price: $19,886

Mileage: 61,981

Location: Reading, PA 19607

Average time on market: 53 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ingot Silver Metallic Description: Used 2014 Ford Edge Sport AWD for sale - $19,886, 61,981 miles with LE Package, Sport Package, Leather Seats, Sunroof/Moonroof, Power Package, Navigation System, Alloy Wheels, Bluetooth, Backup Camera
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All reviewers have been verified to have contacted this dealer – Learn More
Feb 16, 2018
D3J62
Nice and helpful
Is this review helpful? Yes | No
Feb 7, 2018
Guru5NZ5B
Nathan was very helpful.
Is this review helpful? Yes | No
Feb 6, 2018
GuruZ7P9V
They are awsome
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 4, 2018
The vehicle was warmed up & ready to go at the arranged time. Good service from the sales associate. He was able to answer all questions & allowed us to take the vehicle for a test drive, no time limits. Upon return, we expressed interest & after having our trade in evaluated, they low- balled the quote. We declined & said good bye. The sales associate called back in a couple hours with a good offer on the trade, and we agreed on the deal. They had the vehicle serviced & cleaned for delivery next day. The paperwork was handled quickly & in a very professional manner, no waiting around for the "closer" that some dealers put you thru...you know, trying to sell all the extras after the sale. This was excellent experience up to this point, but salesman lost a couple points for not following thru with paperwork for the certified service...told us to go to the office & get it, while he went to greet the next "up".
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Steve, thank you for your response. I'm sorry we weren't able to come to an agreement on your trade while you were here and you then had to return to finish the deal, but I am glad that we were able to put a deal together. Please reach out to me if you would like to discuss further and I will address the salesperson's unprofessionalism. Thank You. Joe Ambrosi 610-777-1371
Feb 2, 2018
LNL
The dealer replied professionally and quickly. They did not ever answer my questions concerning the state inspection of this vehicle. I live 2 hours away and wanted these questions answered before I would make the trip.
Is this review helpful? Yes | No
Jan 30, 2018
Donaldwalkert
Called me back but the women I talked to doesn't know what she is talking about! She told me I was not aloud to purchase any vehicles in Pa if I didn't have some form of Pennsylvania identification. To bad for them I was going to buy two of their cars! CASH
Is this review helpful? Yes | No
Jan 14, 2018
Dealer contacted me in a timely manner. Unfortunately the vehicle I was interested in was sent to auction before I had a chance to look at it.
0 of 1 people found this review helpful.
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Jan 9, 2018
The best experience I have ever had with a dealer. These guys are honest and will tell you everything about the vehicle. Great information in a timely manner and will work to make sure the vehicle is the right fit for you. Great people with great honesty and integrity.
1 of 1 people found this review helpful.
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Dec 30, 2017
very honest about cars problems and strengths. knowledgeable about the vehicle and willing to discuss it quickly. I did not buy the car there because it just was not what I wanted but good shop.
1 of 1 people found this review helpful.
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Dec 14, 2017
GuruZH2M3
Good
0 of 1 people found this review helpful.
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Dec 13, 2017
Total experience was great. No playing games. Sales person was very professional she handled all aspects of transaction including setting up financing with our credit union and contacting our insurance company.
0 of 1 people found this review helpful.
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Nov 22, 2017
they were fine, but the price for the car was more then I can spend! ans. all my questions etc. jack good vibes!
0 of 1 people found this review helpful.
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Nov 22, 2017
Very good experience. Sales person was very knowledgeable and pleasant.
1 of 1 people found this review helpful.
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Oct 15, 2017
I received a reply immediately. The car I wanted had been sold but they were happy to provide me with other inventory. I received follow up inquiries also. Very professionally handled.
1 of 2 people found this review helpful.
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Sep 5, 2017
Internet sales advisor responded promptly. Was pleasant to speak with.
0 of 1 people found this review helpful.
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Aug 6, 2017
Great experience.
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Aug 6, 2017
The sales manager was very rude when valuing my trade. He never as much as acknowledged us as he was given the keys to my car and when he returned from driving it. From the initial phone call I was upfront with the sales person that I liked this 2016 Audi, but buying it was predicated on being able to break even on my lease. I was not willing to take a loss and would wait till the lease was up in January if I had to. We agreed that I would bring my RDX over to the dealership that night for them to value my trade. She even called ACURA to get my buy out number. She left me hopeful it might be possible. My RDX is in very good condition and has low mileage. I was upfront that I understood a break even trade might not be possible. When we got there the sales person had another customer so instead of having my car valued she had us test drive the Audi. We came back and she gave my keys to the manager. He drove it and went back to his office. A few minutes later the sales person gave me a number that had me losing $3,000. I thanked her, but said no thanks. As I emphasized from the beginning my buying the other SUV depended on my ability to break even on my trade. She asked us to wait. She wanted to go back to the manager to discuss. That in itself was annoying. So we waited only for her to come back and say sorry that's our best offer. Why did she go back in the first place. My problem is how the sales manager handled it. Instead of ignoring us he should have come out and introduced himself since he was the one valuing my car. That's just being professional and treating customers with respect. Secondly instead of playing the silly back and forth game, he should have just told me directly you can't break even on your trade at this point. Best to ride out the last few months of your lease and come back to see us in December. Simple and done. Don't throw out a number that you know I won't accept and add it to the cost of the vehicle I was interested in and give it to the sales person to present to me. I will be buying another SUV in a few months, but it won't be from this dealership.
19 of 20 people found this review helpful.
Is this helpful? Yes | No
Aug 5, 2017
I was very impressed with the communication between the salesman and I. I would recommend Tom Masano to anyone looking to buy a vehicle new or used. They will do anything to help you drive away in the vehicle of your choice. I'm sincerely grateful for the time and effort as well as the willingness to work with customers. They made the car purchasing process graceful!!!
Is this review helpful? Yes | No
Aug 5, 2017
Very helpful in the process but unfortunately i was not able to get the loan
0 of 4 people found this review helpful.
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Jul 28, 2017
Knd1986
They responded quickly and answered my questions
0 of 2 people found this review helpful.
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Jul 26, 2017
Good
0 of 3 people found this review helpful.
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Jul 21, 2017
Best buying experience ever.
0 of 2 people found this review helpful.
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Jul 20, 2017
Lorrie Ann Peiffer
Very friendly and helpful. Answered all my questions.
0 of 3 people found this review helpful.
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Jul 14, 2017
very prompt reply, helpful follow up
0 of 2 people found this review helpful.
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Jul 13, 2017
good
0 of 2 people found this review helpful.
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Jul 10, 2017
Got there 30 minutes before closing. Friendly sales people but told us to come back next day to buy car. I am in sales and learned to give the customer what he wants. I ended up buying a very expensive Honda..
0 of 1 people found this review helpful.
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Jul 8, 2017
good
1 of 3 people found this review helpful.
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Jul 6, 2017
i made an inquiry and they responded almost immediately i may do business with them as i was only putting out feelers
1 of 1 people found this review helpful.
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Jul 4, 2017
He was supercool in his dealings with me; a consummate professional.
0 of 1 people found this review helpful.
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Jul 3, 2017
top of the line the best
Is this review helpful? Yes | No
Jun 28, 2017
They were very helpful answered all my questions to the best of their abilities and i look forward to doing business with them
Is this review helpful? Yes | No
Jun 26, 2017
Dealer was prompt to respond to the inquiry questions and offer alternate opportunities
Is this review helpful? Yes | No
Jun 22, 2017
good
Is this review helpful? Yes | No
Jun 2, 2017
Bought the car for less than listed. Super nice people. Very greatful.
6 of 7 people found this review helpful.
Is this helpful? Yes | No
May 26, 2017
Great with email poor on phone contact was suppose to contact by phone never did.
1 of 4 people found this review helpful.
Is this helpful? Yes | No
May 24, 2017
Car was sold before I could see it... but dealership contacted me before I made the trip.
6 of 7 people found this review helpful.
Is this helpful? Yes | No
May 18, 2017
Great Experience!
2 of 5 people found this review helpful.
Is this helpful? Yes | No
May 18, 2017
Horrible! I asked for pics of the truck they are selling and they send me pics from the Dodge company brochures.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
May 14, 2017
It was very good
1 of 3 people found this review helpful.
Is this helpful? Yes | No
May 13, 2017
Decided to wait for now. Everyone I spoke with was courteous and understanding. No high pressure.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
May 13, 2017
They responded quickly to my email request.
0 of 1 people found this review helpful.
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Apr 30, 2017
Shelbystang
Drove 3 hours to look at the vw Beetle.called prior to verify condition was much worst than presented on the phone. Oil and black soot all over engine compartment. Was told no issues and still had factory warranty left if any concern. Tires were worn to the point it drove like it had snow tires on it with bad road noise. Also Had a bad turbo lag and seemed it could be a car we would regret buying. Price was inline for year and miles but car should have been prepped better with new tires and cleaned up to verify no leaks. No wonder they have had it over 80 days Decided to buy New rather than take on other potential issues
7 of 9 people found this review helpful.
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Apr 15, 2017
Set up a test drive of this vehicle and drove there in the scheduled date only to be told the car was at the auction!
7 of 7 people found this review helpful.
Is this helpful? Yes | No
Apr 11, 2017
GuruVD1R
very good response offered to help with any questions I had..
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 10, 2017
An awsome inventory and a very professional response. I feel happy to deal with such business people.
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 5, 2017
they did not have the car any more but I bought another truck
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Mar 29, 2017
Excellent service
0 of 3 people found this review helpful.
Is this helpful? Yes | No
Mar 29, 2017
Cnbc2000
Replied promotly but vehicle was not available.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Mar 26, 2017
Got back right away, they were great!
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 24, 2017
Got back to me in a timely matter can't say that about other dealers...but the jeep I was interested in was gone...I'll watch their inventoty
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Mar 22, 2017
The vehicle sold before I was able to look at it, but Rhonda and Jim were able to answer all my questions. Jim provided me with some details on other vehicles I may have been interested in. Very Courteous and Responsive.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Mar 15, 2017
Very nice, fast getting back to you with answers.
0 of 2 people found this review helpful.
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Mar 10, 2017
Krutter516
This was the perfect experience. My husband and I knew what we wanted to spend wjat we wanted foe our trade in and had neen researchi g for aometime to know that our requests were not unreasonable. We called the jeep was pulled out and ready for us upon arrival. There was no haggling like I have experienced wuth many other dealers. We were in and out under 2 hours. I have never enjoyed buying a car in the past. I would recommend this dealership and Andrea to anyone who knows what they want to buy and looking for an easy, straightforward, purchasing experience with knowledgeable friendly staff. Oh and we pulled off the lot wuth an awesome jeep at a great price.
1 of 3 people found this review helpful.
Is this helpful? Yes | No
Mar 8, 2017
They was up front with what was wrong with the car I was looking at witch was good to know definitely recommend this dealership
0 of 1 people found this review helpful.
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Mar 4, 2017
5 stars
2 of 4 people found this review helpful.
Is this helpful? Yes | No
Mar 1, 2017
Very attentive and responded to inquiries in a timely fashion. Very honest and up front about inventory
0 of 1 people found this review helpful.
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Mar 1, 2017
Our Sales Person was as professional as can be and made this experience very pleasurable. We will return in the future when we are in need for another vehical .
0 of 1 people found this review helpful.
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Feb 27, 2017
Frank Boglin
Responded in a timely manner and was very helpful with information for the truck.
0 of 1 people found this review helpful.
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Feb 24, 2017
Great customer service very nice people and answered all my questions I would have absolute bought the truck but they already had someone put a deposit down on it but they car keeping and eye out for me when another 1 comes in they will contact me
1 of 2 people found this review helpful.
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Feb 23, 2017
Paa1212
Good
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 19, 2017
trudawg
fine ,,, but the truck was already sold
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Feb 19, 2017
Truck was as advertised. Price was good.
0 of 1 people found this review helpful.
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Feb 14, 2017
Ugak17
I had a great experience! Lorrie was very professional but also personable....not pushy and very knowledgeable...I highly recommend this dealership!
0 of 1 people found this review helpful.
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Feb 12, 2017
very polite and quick on response
0 of 1 people found this review helpful.
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Feb 6, 2017
Excellent
1 of 2 people found this review helpful.
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Feb 2, 2017
courteous, attentive and responsive
1 of 2 people found this review helpful.
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Jan 27, 2017
Honest dealer they will also return any questions you have asap!!
1 of 2 people found this review helpful.
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Jan 24, 2017
They were very professional on emails and the Phone. Even though I am purchasing a vehicle somewhere else, I would still use them in the future purchase.
0 of 1 people found this review helpful.
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Jan 17, 2017
Answered questions quickly..
0 of 1 people found this review helpful.
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Jan 14, 2017
Good
0 of 1 people found this review helpful.
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Jan 13, 2017
Great
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 12, 2017
Dealer responded. Vehicle sold
0 of 1 people found this review helpful.
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Jan 10, 2017
Called ahead and several people looked to see if they still had the car - one said she wasn't sure and another said he thought maybe they had it. Got there and the poor saleswoman couldn't seem to be able to get a key. They probably lost a sale - went elsewhere.
2 of 2 people found this review helpful.
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Jan 3, 2017
Typical used car salesman. Extremely nice and friendly until we couldn't meet at an appropriate price. I know a lot about the model I was looking at. I feel they were trying acting as if I knew nothing about the vehicle b/c I am female. I told him that we would not be making a deal today. He just walked away from me. Didn't shake my hand, didn't thank me for coming in. Just was a bit rude when when he realized a deal was not going to happen. Based on this,.. Even if they met my price, I would not make a purchase from them. Vehicle was as expected. Usual superficial dings and a minor scratch here and there. It was in the "good" category by KBB and they were rating is as "excellent". That is one of the reasons we couldn't meet at a fair price. Their had a lot of nice vehicles.
7 of 8 people found this review helpful.
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Dec 25, 2016
The dealer was very responsive. i sent my inquiry late in the evening and the dealership responded the next day. The salesman answered all of my questions. I haven't decided if i'm going to purchase the vehicle but that has nothing to do with the dealership.
0 of 1 people found this review helpful.
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Dec 24, 2016
They have contacted me multiple times. unfortunately what I liked was sold and another I liked was beyond my price range. They are also looking to find the perfect vehicle. Seem very nice. I never was there in person yet.
1 of 2 people found this review helpful.
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Dec 24, 2016
The initial phone call was great. All of my questions were answered, which earned my trust. I was warmly greeted when I arrived at the dealership. At no time during the process did I feel pressured into buying the vehicle. A+ customer service. It took me over an hour to travel there but it was definitely worth the trip. Highly recommend this dealership to all.
0 of 1 people found this review helpful.
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Dec 12, 2016
Price wasn't what I was looking for. Cooperative
0 of 1 people found this review helpful.
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Dec 9, 2016
This dealer contacted me via email about the truck, but I was undecided and they no longer show it for sale. They were very professional and prompt.
0 of 1 people found this review helpful.
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Nov 26, 2016
I drove from Allentown and found out when I got there that a rear window was shattered and it "made a lot of noise". No offer was made to show me another vehicle or anything. Very bad experience!!!
6 of 6 people found this review helpful.
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Nov 25, 2016
Excellent!!!!
0 of 1 people found this review helpful.
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Nov 21, 2016
They were very helpful and truthful in answering my questions about the Jetta. It was a shame that I could not close the deal for that car.
2 of 3 people found this review helpful.
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Nov 16, 2016
Bad manager skills. I Purchased a vehicle from them. 1st issue was the options weren't all included as advertized. Then when I left the dealership the ac didn't work. Took it back immediately. Had the nitro less than 30mins. They gave me a loaner but took almost a hour of waiting for them to get their bearings together, while pacing around my new car the hood was dimpled with hail damage that was not in the car facts or ever mentioned by the sales guy. On there site there was an option that there was a 5day garrentee no questions asked return. The longer I waited I did not trust the car. When I told the sales manager phill I did not want the car he told me I could not return it. The garrentee wasnt for his dealership.. After some hhours he finally said he would talk to his manager on monday. Monday would have been 6days. When I told him a few hours later that I wanted a signed statement saying that I was returning the vehicle on monday because no one could help on a saturday. He said he wasn't going to sign anything and he would do the return on monday. I felt very disappointed that I was blatantly lied to and almost bought a vehicle with more wrong than surface damage. If your buying a used car from them check everything take a mechanic with you. I will never recommend this dealer for service of a used vehicle.
7 of 7 people found this review helpful.
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Nov 15, 2016
They worked hard to find me a match. Bought from someone else. But thanks for trying
0 of 1 people found this review helpful.
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Oct 25, 2016
good experience but purchased truck elsewhere.
0 of 1 people found this review helpful.
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Oct 14, 2016
diab802
I bought a 2013 RAM 1500, it was clean and was everything I expected. Priced to sell and worked with me on my trade-in to get the price where I needed it. only reason it isn't 5/5 is when they replaced the taillight bulbs, they forgot to put the screws back in, so the taillights were loose. They quickly resolved this, and since the service dept was closed, they pulled screws out of another RAM to get me on my way.
1 of 2 people found this review helpful.
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Oct 13, 2016
Dealer responded quickly and we looked at the car that I inquired about as well as two other options. I ended up buying the car from them. Great experience. Great price, transaction was quick and easy and the sales person from Masano, Andrea Miller, was awesome. I recommend dealing with Andrea for used cars.
1 of 2 people found this review helpful.
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Oct 11, 2016
great comunication thx
1 of 2 people found this review helpful.
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Oct 6, 2016
They responded with a question which I answered, but never heard from them again.
0 of 1 people found this review helpful.
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Oct 5, 2016
very good
0 of 1 people found this review helpful.
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Oct 3, 2016
they knew i wanted it and we working out getting the loan and someone comes up gets approved and down payment and went to that guy. didnt tell me to put a down payment or anything like that. poor customer service.
6 of 6 people found this review helpful.
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Sep 28, 2016
Everything was excellent except your survey my response was not correct on the rating
0 of 1 people found this review helpful.
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Sep 27, 2016
great service, Sales person, Matt. I bought this truck Thanks Fred
1 of 2 people found this review helpful.
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Sep 17, 2016
Great communication
0 of 2 people found this review helpful.
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Sep 16, 2016
It's a pretty daunting task trying to find suitable transportation for a 16 year old first car. Julian made it pretty easy. Will buy from again
0 of 1 people found this review helpful.
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Sep 15, 2016
Quick response
0 of 1 people found this review helpful.
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Sep 12, 2016
Evilone67
Couldnt get on the same time frame because of workong third shift. But I sent an email that I was coming down, and apparently nobody got it. So I show up and ask about the truck with another salesman. Who did nothing but talk me out of even looking at it. Told me it was on a holding lot, and it was all rusted up. Im guessing he didnt want to do nothing because it was right around lunch time.
3 of 3 people found this review helpful.
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Sep 11, 2016
Very prompt phone and email response!!
0 of 1 people found this review helpful.
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Aug 22, 2016
Great service,sale man name Michael was very professional and help
0 of 1 people found this review helpful.
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Aug 10, 2016
They have been professional, friendly, and understanding. I have been out of town and very busy for medical reasons. When I make a move on my car needs, Masano Ford Lincoln is 1st on my list....
0 of 1 people found this review helpful.
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Jul 22, 2016
Was honest and answered all my questions about the vehicle over the phone
0 of 1 people found this review helpful.
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Jul 8, 2016
Jcb223
I sent a message through car gurus and recieved a generic response to come down and take a test drive and a little info about the vehicle. I sent another email with some questions regarding the vehicle and recieved no response. I called the dealership and asked the same questions I emailed and was told someone would call me back.......4 days later I'm still wating for a call back
7 of 7 people found this review helpful.
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Jul 5, 2016
good
0 of 1 people found this review helpful.
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Jul 2, 2016
Car I was interested in was already sold. They were good with the follow ups.
0 of 1 people found this review helpful.
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Jun 29, 2016
nanascoaduomi
Replied promptly and was very convincing
0 of 1 people found this review helpful.
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Jun 27, 2016
The salesman that helped me was awesome he went over everything with me n was very patient with me I was very satisfied
0 of 1 people found this review helpful.
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Jun 24, 2016
Car only last me 3 days the transmission went bad
5 of 5 people found this review helpful.
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Jun 14, 2016
The sales person was great, but the dealership (warrantee and sales manager) tried to sell me a car that was advertised as Certified Pre-owned, but was not.
6 of 6 people found this review helpful.
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Jun 10, 2016
Respond time is fast , price over KBB , actual vehicle has dent and rust not mention on you website
0 of 1 people found this review helpful.
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Jun 5, 2016
Very responsive and super nice sales person.
0 of 1 people found this review helpful.
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May 20, 2016
GOOD DEALER I've done business with this dealer in the past and was close to traveling to Reading do so again. They usually provide very competitive pricing on all of their vehicles - especially in pre-owned inventory. I just went in another direction this time
0 of 1 people found this review helpful.
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May 13, 2016
The dealer responded very quickly and gave us the information we needed. So the next day we headed to the dealer and bought our wrangler. The dealer told us we had 2 years left on the factory warranty only to find out a few days later the wrangler was originally delivered to Canada which voids all of jeeps warranties. They knew this and outright lied to us. Pretty shady operation I'd say.
5 of 5 people found this review helpful.
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May 5, 2016
They respond very quick but I think it was the wrong truck
0 of 1 people found this review helpful.
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May 2, 2016
Good
0 of 1 people found this review helpful.
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Apr 20, 2016
Responded to my online inquiry
0 of 1 people found this review helpful.
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Apr 15, 2016
Sold the car I went to see. Tried to help find one in their inventory but had nothing to offer at the time.
0 of 1 people found this review helpful.
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Apr 11, 2016
The dealer did contact me back. Unfortunately, I ended up buying a different car.
0 of 1 people found this review helpful.
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Apr 10, 2016
Car displayed in inventory was not available for purchase
1 of 2 people found this review helpful.
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Apr 9, 2016
Fast response and very helpful
0 of 1 people found this review helpful.
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Mar 30, 2016
Good experience ....sales person Kim Huntzinger was very helpful
0 of 1 people found this review helpful.
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Mar 28, 2016
Great to deal with and very helpful almost like they couldn't do enough for you. Would definitely buy from them in the future .
0 of 1 people found this review helpful.
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Mar 27, 2016
unbreakable
Dealer contacted me but told me there were 2500$ in fees. And gave me an example that the inspection is $2400. I challenged that letting the dealer know I'm not new to this. The salesman says well I'm not sure I work new cars I'll have someone call you from used cars. Surprisingly someone from used cars did call me back but says we don't have a 2004 Volkswagen Passat for $1900. Really dude. Slimy car salesmen. I wouldn't buy a thing from them. Clearly you can see that there is a car posted. Rating -1 for being misleading and untrustworthy.
6 of 6 people found this review helpful.
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Mar 27, 2016
One word HORRIBLE!!! We scheduled appt for test drive..van wasn't even pulled out of parking spot so we couldn't even open doors all the way to see the insides and Andrea made us pull it out of spot and I could barely do that cause of the spot it was in..came back and wanted to work a deal cause the front end was REALLY out of alinement and seats were broken and the inside was so dirty..she got an attitude and said we don't negocate because we don't recieve commission anymore..wouldn't even drop a dollar and when we said fine we didn't want it again she got a attitude and didn't try to offer us to see another car or anything never even stand up when we were leaving..she definitely needs a attitude adjustment!! Would NEVER recommend to anyone not even my worst enemy!!
6 of 6 people found this review helpful.
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Mar 23, 2016
Great
0 of 1 people found this review helpful.
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Mar 17, 2016
The car sold from Friday!!! And I haven't receive a phone call notice until Monday morning!!! The dealer trying to get me the other car for same miles, same body, but extra money!!! They'll never lower their price!!! I took my day off for nothing!!! I'm not recommend to this dealer at all!
5 of 5 people found this review helpful.
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Mar 5, 2016
khart79532
They were prompt in reply
0 of 1 people found this review helpful.
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Mar 3, 2016
skulley33
Curtis Sites was our Sales Representative. He was excellent!! He took his time with us, explained everything and allowed us to ask as many questions as we had. My husband and I both were very impressed with this young man. He was very polite and friendly. We plan on recommending Curtis to our family and friends. The service portion was a little less impressive. the jeep we purchased needed to get the windshield replaced and a part fixed in the under portion of the vehicle. This process started at 12:00 pm the windshield was finished by 12:45 pm. We were there until after 5 pm waiting for the other part to get finished, this we were told wouldn't take very long. At approx. 3:00 pm we were told that they would be finished soon, but like I said it took until after 5 pm. We were at the dealership from 9 am until after 5. It was a very long day. Everyone was very nice and offered us coffee and water while we waited, it was just a very long wait. When we went to leave, the jeep was to have at least a half a tank of fuel, it had less than a 1/4 tank, when my husband asked about the fuel, the gentleman who had to go get the gas in the jeep seemed very unhappy he had to do it. We understand that other people had appointments that had been scheduled prior to our jeep, but we had just spent the entire day there and spent well over $22,000 on a vehicle, we just feel they were lacking in the service area. I would like to thank Curtis for everything he did and for being as friendly as he was. We love our jeep!!
0 of 1 people found this review helpful.
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Feb 26, 2016
They got back to me quickly but vehicle was already sold. Days later this vehicle is still listed.
0 of 1 people found this review helpful.
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Feb 22, 2016
I found a car at another dealership so I never visited Tom Masano Ford but they contacted me right away and gave me the information I needed.
0 of 1 people found this review helpful.
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Feb 19, 2016
micky202
Dealer responded quickly
0 of 1 people found this review helpful.
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Read 22 old reviews
Feb 10, 2016
Provided great info, and very quickly!
0 of 1 people found this review helpful.
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Jan 6, 2016
Went there and they could not find vehicle
4 of 4 people found this review helpful.
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Jan 3, 2016
Fast Response
0 of 1 people found this review helpful.
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Jan 2, 2016
Excellent service. They had the car that was advertised. No tricks - just a great deal! I would highly recommend this dealership!
0 of 1 people found this review helpful.
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Dec 30, 2015
Just not willing to work with the customers. Try to appease the customers, don't make them feel as this is what we want for the car, if you it no problem, if you don't, the dealer don't care. Not a good attitude for business. I would not consult with this dealer regarding any vehicle they advertise for sale. A customer does not need the run around status. Very disappointed!!!!!
4 of 4 people found this review helpful.
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Aug 29, 2013
sellmeapilot
Responded right away. I didn't get a chance to work with them as a purchased a car before making the trip to PA.
0 of 1 people found this review helpful.
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May 17, 2013
I got a truck from there and i feel ripped off. i had a problem with in an hour of taking the truck away and they have tried to sweep me under the rug.
3 of 3 people found this review helpful.
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Mar 27, 2013
Good follow-up calls and email.
0 of 1 people found this review helpful.
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Mar 19, 2013
Went to look at used vehicle. Brian Schiavo was my sales contact and couldn't have been more honest, pleasant or helpful. The finance department was also a pleasure to work with. Definitely recommend this dealership based on my experience there.
0 of 1 people found this review helpful.
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Mar 11, 2013
sponable
The truck advertised on CarGus was sold. I contacted them on a Sunday and they responded on Monday that it was sold. They are closed on Sunday.
0 of 1 people found this review helpful.
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Mar 6, 2013
Treated well. Great Sales Lady!!!
0 of 1 people found this review helpful.
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Mar 3, 2013
Salespeople not very friendly and were not focused on individual needs of customer
3 of 3 people found this review helpful.
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Jan 12, 2013
thegfamilypa
Very courteous, no hassle.
0 of 1 people found this review helpful.
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Dec 29, 2012
Equipment listed in ad was not on the vehicle. Explore is missing jack & lug wrench. Fold down seat is broken and we were not advised that it was nonfunctional. A call and email about the problems to the sales person resulted in no return contact.
3 of 3 people found this review helpful.
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Dec 2, 2012
Katie, was very responsive, but I decided the car had more miles than I wanted.
0 of 1 people found this review helpful.
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Oct 28, 2012
Great advising and prompt service...Cory and Bert are great guys
0 of 1 people found this review helpful.
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Sep 10, 2012
Quick response to my questions
0 of 1 people found this review helpful.
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May 22, 2012
Great service
0 of 1 people found this review helpful.
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Mar 17, 2012
Crixus
cars advertised as excellent condition. Drove 2 hours to find them in average to good condition. Scratches, tons of scuff marks, wear and tear yet website has every category as excellent condition. Be prepared for the car you want not to be in the condition they say it is. Barely looks like they washed or vaccumed the darn things..
2 of 2 people found this review helpful.
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Feb 3, 2012
They never called or emailed me back
2 of 2 people found this review helpful.
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Jan 25, 2012
Tahoe_394
Stopped in looking for a 6 passenger SUV or van around $15k. First salesman said he was to tired to help me and pointed me to another, who looked on the internet for 3 minutes then said they did not have anything. At home an hour later I found over a dozen vehicles on their website in the categories I was looking for. Uncaring, rude and lazy sales staff has lost my business...forever.
2 of 2 people found this review helpful.
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Dec 15, 2011
did not follow up on the paper work,verry unprofessional.
2 of 2 people found this review helpful.
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