Thelen Honda

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Certified Used Dealer, Internet Certified, Customer Appreciation Days

1020 N Euclid Ave
Bay City, MI 48706

Sales: (877) 662-7184

Service: (989) 922-5372

Today 8:30am - 6:00pm
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2015 Mazda CX-5 Grand Touring AWD Used Cars in Bay City, MI 48706

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Location: Bay City, MI 48706

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All reviewers have been verified to have contacted this dealer – Learn More
Jul 12, 2015
I had a LOT of communication via e-mail about the 2006 Toyota Tacoma. We had pretty much negotiated the price, etc. I had asked a few times about the brakes and tires, etc. I received many e-mails back but William, the dealer I was communicating with, avoided the questions. Finally we took the truck for a drive. We live 2 1/2 hours from the dealer. The brakes were so bad that they were unsafe. The tires were unsafe. There was a few more problems with the truck. When we were talking about the price, brakes were mentioned before we knew they were that bad. They were only willing to cover the brakes if the price went up. I asked they the truck had been sitting on the lot for so long. Now I know why. The salesperson took it for a test drive. He knew darn well how bad condition this truck was in and never said anything. I will never deal with this place nor the salesperson again. Lesson learned. Thankfully my husband is a mechanic and was able to tell the condition. I really don't even think you have to be a mechanic to know how bad this truck was. I am just hoping some poor soul does not buy this truck or anything else from this dealership that is in that bad of shape and gets hurt driving it, or worse.
Is this review helpful? Yes | No

Response from Thelen Honda:

Carrina,

I'm very sorry to hear that you were not pleased with your experience with us. I just personally drove the Toyota Tacoma that you were interested in. The truck drove perfectly and there were no issues with the brakes. What you may have been feeling was the anti-lock braking system engaging, which you may not be familiar with as your 2002 GMC probably does not have it. I also pulled our service inspection report. The brake pads were at 7mm, rear tires had 10mm of tread, and front tires had 4 and 5mm of tread. While you mentioned that you live over two hours from the dealership, you
 More ...
Feb 18, 2015
The dealer called me within 24 hours and tried to work with me about the price of the car before I made the two hour trip to the dealership. We agreed on a price for the car before I drove to the car.
Is this review helpful? Yes | No

Response from Thelen Honda:

Thomas, Thank you for the review. We appreciate your business! -Pat Thelen, General Manager
Apr 11, 2014
I spoke to the salesman many times on the phone. I came in because the offer on the phone was pretty good. So far so good. However, when I got there the experience was short of terrible. The salesman was busy but said he had time for us. We sat and waited while he came back to us four or five different times, each time having little to no information about a solid deal. He tried to sell us the financing, which I had clearly said I did not want many times. Then he tried to tell us our trade in was worth very little and even had the service manager come over and tell us it was not safe to drive. We hadn't even settled on a price and a random salesman came over and asked me what color I wojuld like. They actually believed they could confuse and overwhelm us into buying the vehicle. After two and a half hours of waiting and a total of five actual minutes in face to face time with this salesman, we said we were leaving. The saesman had an angry look on his face and said, "So you are actually not going to make any deal today?" Does this work on other people? No, we are not making a deal, you have insulted our intellegence, went back on the deal you promised over the phone, and tried to lie about the condition of our trade in. By the way a friend of ours who is a mechanic looked at the car and gave us a figure 900 less to fix the vehicle than they estimated. Additionally, he said it was perfectly safe to drive. Make the drive to Southfield or Ann Arbor. It will be worth thousands and will save you a big head ache.
Is this review helpful? Yes | No

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