The Car Factory

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5319 Van Nuys Blvd
Sherman Oaks, CA 91401

Sales: (818) 784-7722

Today 10:00 AM - 6:00 PM
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Sep 13, 2016
The dealer not only got back to me right away but he (and others on staff) were fair. These people are incredibly knowledgeable and helpful! They helped me come up with the best car-buying plan for my situation and I will definitely be coming back to buy from them when my ducks are all in a row! Thank you for the advice !
1 people found this review helpful.
Aug 12, 2016
I ask if car equipped with Bluetooth they said yes but they lying no Bluetooth in car
Aug 10, 2016
Great experience. Employees were very nice. Love the car I bought!
Read 13 old reviews
Jul 2, 2016
Not good, told dealer would travel the approximate two hundred mile roundtrip with mechanic to see car. Spoke to dealer before I left to insure car was available, dealer said they would be waiting. When I pulled up in front of dealership received call saying they just sold he car...asked dealer why he did not call while I was on the road, he claimed he did but cellphone showed no call was made. Asked dealer in case sale did not go thru if I could leave backup offer as I had cash in hand, dealer refused .
Jun 24, 2016
Great communication!
Jun 11, 2016
Did not respond to web e-mail. I called and a salesman was able to send a carfax on the vehicle.
Response from current dealership:
Hi Chris,

Sorry for not getting back to you in a timely manner but we were having e mail issues which have now been fixed. Were all your questions answered or is there anything else i can help with?
Apr 8, 2016
Mar 8, 2016
Feb 26, 2016
They contacted me once to say the car wasn't ready but never contacted me again.
Feb 19, 2016
Very friendly staff! I highly recommend this dealership
Dec 22, 2015
Dealer called within ONE MINUTE of me hitting ENTER to send the email.
Sep 3, 2015
Dealer promised me pictures within the hour. That was last week. Never contacted me after that.
Dec 21, 2012
We took care of business fast with no problems
Nov 16, 2012
Very responsive
Oct 7, 2012
He responded. No longer had that car.
Apr 20, 2012
If you know what you want and dont care about extra service they are ok. Nothing special, delivery of vehicle after sale below par

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