Texas Auto Network

BUYER BEWARE!! At first glance Mike seems like a very friendly and honest car salesmen...until you look a little deeper. I traveled from New Orleans to buy a BMW 535 in the Houston area and found one that was in perfect condition, full car fax with service history, a dream car. While waiting for the finance guys to mail my wife the papers to sign, as it is her car, I saw what seemed like to be an even better deal on a M Package 535 for only 1k more so I showed up to Texas Auto Network unannounced to check the car out. Upon asking about the car he said a guy just left to go get financed and it was sold, the guy had the car independently inspected and all that was wrong was the passenger blower motor needing to be replaced, I can't test drive it the car is reserved. I asked just to look at the interior and he said ok. It was a very nice car, Black Carbon paint, soft close doors...practically every add on one can get except Heads Up display and surround cameras... but what struck me as odd was for such a pristine car the rear AC vent was jacked up badly, one of the roof rack covers were ripped off, the underbody panel that covers the transmission was gone, and there was a fresh drop of black glue or nail polish on the perfect wood grain center console trim, which was not on the pictures he posted of the car. The pictures he posted a few days prior showed one of the Ac buttons that were worn down was painted black, but when I arrived that button had been fixed, however there was a black drop of glue that was not coming off, when I asked him about it he said he didn't know and hadn't seen it before, looking back on the pictures, it was not there before he fixed the AC button, so I assume it was an accident during that fix, no biggie really but a little annoying for such a nice car. He then told me I could test drive the car as the other buyer "would not be mad if he sold it to me" so I test drove it twice and the car drove very nicely except for it pulling to the left a bit and needed a rear shock replaced, all of which he tried to pass off as non issue. Second red flag. Despite these issues all of which I could fix for another 1-2k I really wanted that car badly and called my finance company to cancel the first check and mail me out one for this car. After going home that night I checked the Carfax and realized although it was technically a one owner car, the car had been traded in a year and A half ago and since has gone through three dealers and two auction while only accruing 200 miles in that time. For a car this nice that is a BIG RED FLAG. So I called Mike first thing the next morning and told him I'm still in love with the car but because of the history I need to get in inspected at BMW before I buy it...that's when everything went downhill fast and the used car salesman revealed himself for what he is. He got very angry saying I'm flaking and the other buyer has been calling him all morning begging for the car and he's just going to sell it to him instead, I'm wasting his time. I argued for a bit because I really did want the car because of the M Package and knowing I could fix the other issues if the car itself checked out, he would not have it, saying the other buyer just had it inspected and that "the deal is off the car is already sold to the first buyer and next time when a dealer tells you the car is good you should trust them" that was the moment I knew I dodged a bullet!! Terrible advice and obviously the car has underlying issues he did not want me or BMW to find. Just to confirm my suspicion I drive down to his lot that night to see if the car was sold, it was in the exact same spot I left it in the day before and now this is 5 days later the car is still up for sale. If his story about the other buyer was true and he knew the car was a good car he would have called me as soon as the other buyer didn't come immediately to buy the car abc let me get it inspected...I suspect there never Was another buyer as it is a common high pressure sales tactic that another reviewer entioned as well. Luckily for me I did my research and went back to my original choice which I purchased the following day and am in absolute live with, the car is as close to like new as it gets with no flaws.

Everything went smooth. Michael will send missing parts on the cargo cover along with the plates. Informed seller, enjoyed buying from him. Small room for negotiation but I still like the old school style negotiation. I recommend using this dealer.

Great

Good to deal with and vehicle priced accordingly. Did not buy but only because did not want to have to deal with the issues dealership made me aware of. Very honest

Mike was wonderful to work with in obtaining this car. He had the Carfax Report and was very honest and upfront in pricing and the condition of the car. The extremely minor imperfections (tiny upholstery tear, couple of scratches on the wheels) he gave us contacts on where we could fix them at a reasonable price. We will definitely work with Mike on future purchases and recommend him.

grate. thank you

Professional

very helpful and fast response

Got a call back. nice folks.

He was very nice and helpful.

Mike is a no BS dude. He personally picks very nice used cars and sells them at a reasonable price, after personally vetting them. I test drove 8 different used BMW 550i's of the same year model in Houston, and his was, by far, the cleanest one. It also happened to be the best priced with the fewest number of miles. Great job, Mike!

Good response but they had a deal on car so that's all I can judge by.

Great response from dealer. Unfortunately, vehicle was not what we were looking for.

Yes they got right back with mei

Mike had great deals and he is very helpful

Professional and timely communication.

Excellent Customer Service

excellent

I called the location number, got an immediate answer and Mike spent all the time I needed to talk to me about it, and even sent pictures that were not posted on the site yet. He disclosed all issues with the car and took the initiative to correct everything before selling the car to anyone. Even an open recall. He offered to make some modifications that we were interested in so it would be drive-away ready for us. He made the entire process completely painless and with no pressure whatsoever. I would highly recommend him - very honest and a good person!

Quick response

Mike is a awesome sells man. He treated my mom and I like we are part of the family. I recently purchased a beautiful 2007 Lexus Gs350 from Texas Auto Network. I definitely recommend people to purchase a vehicle from them. There cars are super clean and affordable. Please stop by and take a look at there wonderful inventory. You will leave with a smile and a brand new car.

Everything about our purchase was great, the price, the car and the proffisional treatment. Looking forward to deal with this dealer in the future

Easy, fast and pleasant. Thank you Mike for making our deal excellent!

Although the vehicle I contacted them about was sold, they did respond promptly and provided accurate and quality service. Thanks guys!

Mike was a pleasure to work with, honest and fast response. He went out of his way to make the deal happen. Recommended