Texas Auto Family

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5626 Star Ln
Houston, TX 77057

Sales: (713) 425-9917

Today 10:00 AM - 7:00 PM
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Sep 22, 2017
Very helpful
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Aug 12, 2017
Salesman was very helpful, while he was there. Still going back and forth with the manager on getting parts replaced that weren't in the description fixed, it's been almost 2 months and still stalling with me. Car had problems when I drove off the lot.
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Response from current dealership owner:
We really do not know how dare you are posting such fake review. After damaging our loner car and not picking up our phone calls for months. However thank you  
Aug 8, 2017
Great service.
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Jul 25, 2017
Horrible customer service. The lady said she would call me back in a couple hours and never did. I called back the next Day and she answered saying hello very unprofessional. Not saying the dealers name at all. And her response for not calling me back was she was to busy.
0 of 1 people found this review helpful.
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Response from current dealership owner:
Sorry for your frustration but I Always great out customers with Texas Auto Family How can I help you, sorry if you missed that. We are human and we get busy sometimes. Hope your next experience would be better.
May 23, 2017
Great experience. Saleswoman is very informative and helpful.
4 of 5 people found this review helpful.
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Mar 2, 2017
Greeted with courtesy and the manager assisted up to the final deal. Overall experience with the dealership was great, with reasonable prices. Would recommend this dealership to my friends and colleagues.
4 of 4 people found this review helpful.
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Mar 2, 2017
Great experience
3 of 4 people found this review helpful.
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Feb 19, 2017
They were real nice getting in touch with me about the car
5 of 7 people found this review helpful.
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Response from current dealership owner:
Thank you so much for your Business.
Feb 16, 2017
One of the easiest car dealer I have ever dealt with. The prices they list for their vehicles was the lowest in Houston I could find. I have already told 3 people about them and hope they go there because I had such a great experience! I would definitely go back in the future, no doubt about it! Thanks for everything!!
7 of 8 people found this review helpful.
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Dec 1, 2016
A wonderful helpful experience.
6 of 8 people found this review helpful.
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Oct 6, 2016
I received a quick response. The representative was understanding and friendly.
3 of 5 people found this review helpful.
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Response from current dealership owner:
Glad we were able to help you.
Sep 29, 2016
5
Dealer did not try to push any cars on me. When I noted a problem he was quick to fix it. I ended up purchasing a car from them. I already had financing, so the paperwork side was extremely quick only a few pieces of paper to sign. In the end decent price for a decent car. next time I am looking for a car I will look on their lot again.
8 of 9 people found this review helpful.
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Sep 22, 2016
Experience was great, really helpful and did answer any questions i had about the vehicle.
3 of 4 people found this review helpful.
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Response from current dealership owner:
Thank you for your nice review.
Sep 19, 2016
I let them know days in advance that I was coming from 4 hours out of town for a car and asked if there were in problems with the specific car because I didn't want to drive for hours for a busted car. They said there was nothing wrong with the car. I get there and the car doesn't even turn over.
4 of 7 people found this review helpful.
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Response from current dealership owner:
We are so sorry for your bad experience. The day of your arrival to our dealership we turned the car on in the morning and worked just fine. For some reason the alternator went out and that is why the car did not turn over. We are so sorry for that but it is really out of our control that the alternator just broke all of a sudden.
Sep 4, 2016
Great
1 of 2 people found this review helpful.
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Response from current dealership owner:
Thank you.
Aug 25, 2016
As easy a buying experience as you could possibly have. Great price and good people.
2 of 3 people found this review helpful.
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Response from current dealership owner:
Brent, It was pleasure doing business with you. Enjoy your ride.
Aug 7, 2016
They were great to talk to and responded quickly.
3 of 3 people found this review helpful.
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Response from current dealership owner:
Thank you so much for your interest in our dealer.
Aug 7, 2016
Purchased the vehicle a couple of days ago, so cannot comment on the reliability of the car, but the experience with the dealership was very good. Very low-stress and easy to work with. Christina and Mo were very upfront and forthcoming on everything. If the vehicle turns out to be a good car, this will be as good of a buying decision as I've made. Saved thousands buying a slightly used with a few nicks here and there versus a brand new car. Very satisfied with the buying experience at Texas Family Auto...so far, very happy with the car.
4 of 4 people found this review helpful.
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Response from current dealership owner:
Thank you so much for your business. We strive to give the very best customer service possible and love to hear positive feedback from our customers. Hope you enjoy your ride
Jun 28, 2016
Friendly guy was very polite but his cars are too pricey
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Response from current dealership owner:
Thank you Alex for your Review but I have to disagree with you. Our prices are so cheaper than others and you can look at the cargurus Ranking to see what I am talking about. Most of our cars are great deals and there is no hidden fees at all. Hope you do your research to compare our prices with others. Thank you.
Jun 28, 2016
Fast response
0 of 1 people found this review helpful.
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Response from current dealership owner:
Thank you. We are trying our best not to miss any lead and make everyone satisfied.
Jun 23, 2016
Great sale reps but the car was gone before I could get started.
1 of 2 people found this review helpful.
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Response from current dealership owner:
Thank you so much for your comment. We are so sorry that the car was gone before you got here and we are really do not have control over that. Looking forward to helping you in the future.
Jun 23, 2016
Great customer service!
1 of 1 people found this review helpful.
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Response from current dealership owner:
Thank you for your business. Glad we could help you
Read 13 old reviews
Apr 5, 2016
Erosmunoz
Good
1 of 2 people found this review helpful.
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Response from current dealership owner:
Thank you so much for your business.
Apr 2, 2016
This car looks good for the price. I do not have a down to give.
0 of 1 people found this review helpful.
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Response from current dealership owner:
Thank you for your kind review. Our cars prices are always lowest in the area. We are so sorry that you didn't have a down to put for the car you wanted and that is out of our control. Hope we can help you in the future and gain your five stars instead of 4.
Mar 15, 2016
Very courteous and willing to answer any questions. No trade in though. Have not bought from them.
1 of 1 people found this review helpful.
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Response from current dealership owner:
We are happy that we could answer all your questions. We do trade in but it depends on the year and the condition of the vehicle. We looking to having business with you in the future.
Feb 26, 2016
Bought a Toyota Corolla 2014 from texas auto family great deal n good customer service
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Response from current dealership owner:
thank you for your business. I am sure you meant to give us 5 stars though. looking forward to doing business with you again.
Feb 6, 2016
They are networking with me and im 4hours away from them so far so good the lady Christina is great ...
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Response from current dealership owner:
thank you so much for your business. Looking forward to helping you getting a new vehicle soon
Feb 1, 2016
Very helpful and honest
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Response from current dealership owner:
Thank you so much Christina for your business.
Jan 23, 2016
Helpful
1 of 2 people found this review helpful.
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Response from current dealership owner:
Thank you so much for your business.
Dec 13, 2015
Dealers dont provide too much financial info or are willing to get a deal online
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Response from current dealership owner:
We got your request online and we tried to call you many times but your phone was disconnected. We do have financing service and provide as best service as we can. However not all customers qualify for financing. Hope we can help you out if you give us a call back at our phone number listed online. Thank you
Dec 1, 2015
Best experience ever. So freindly staff and they treat you like family. 60 days warranty and not mention they have best deals compared to other dealers. I recommend everyone to buy from Texas Auto Family.
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Oct 25, 2015
Good dealership
0 of 1 people found this review helpful.
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Response from current dealership owner:
thank you so much for your business
Sep 17, 2015
The owner, Marshall, was very friendly and fair. I ended up getting the vehicle for $250 under asking price plus he gave me a 45 day warranty on the motor and transmission, where most dealers sell as is. He also changed the oil free of charge
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Response from current dealership owner:
We always love and welcome such customers like you. We friendly with everyone and trying to do our best to make everybody's purchase pleasant and easy. Thank you so much for your business.
Sep 14, 2015
I LOVE my new Armada! Marshall, I want to thank you so much for going out of your way, and for working with me to make sure that I got the vehicle that I wanted. I drove a total of 6 hours round trip from San Antonio to Houston (twice) just to get this truck...and it was well worth it! I will definitely do business with TAF again. Thank you!
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Response from current dealership owner:
Thank you so much for your business and your kind review.
Sep 12, 2015
Loved the greeting thanks for the great offer
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Response from current dealership owner:
you are more than welcome. Please visit us again

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