Tallahassee Ford Lincoln

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243 N Magnolia Dr
Tallahassee, FL 32301

Sales: (844) 835-2358

Service: (888) 431-1490

Today 9:00am - 7:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Oct 25, 2016
Good contact however purchased at another dealer
1 of 1 people found this review helpful.
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Oct 2, 2016
Dtjb3286
This dealer was quick to communicate and easy to work with
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Jul 12, 2016
I wasn't sure what truck I wanted originally, I just knew I wanted something large. Kiana was very patient with me and gave me time and space to make the decision on which vehicle to buy. Overall, I'm pleased with the service of Tallahassee Lincoln and even though I just purchased my Navigator only a few days ago it's awesome so far.
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Jul 12, 2016
Wanted a cargo van for my business, Kianna and Andrew made everything super easy before I came in. I don't really have much time during the week due to long hours at work, but all I had to do was sign the paperwork and I was done. Great experience
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Jul 12, 2016
When I got to the dealership, everyone was very friendly and welcoming. I originally inquired about a used truck that I was interesting in. Upon my arrival, I saw the truck had been sold. My salesman helped me find the right truck for me and I'm unbelievably driving a brand new F-150! Thanks tallahassee ford you guys are awesome
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Jul 12, 2016
Tallahassee Lincoln is awesome!! I absolutely LOVE my new MKS. Will definitely be coming back in a few years to get another one!
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Jul 12, 2016
The car was beautiful! I am very pleased with the amount of patience that Tallahassee Ford had with me while I figured out exactly what I wanted. They're awesome!
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Jul 12, 2016
The dealership went out of their way to make sure I found what I was looking for! Awesome customer service and I can definitely say they went above and beyond!!!
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May 21, 2016
Told my contact LaToya at the dealership I was coming to look at two cars. When I got there nobody even knew what cars I was talking about
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Response from Tallahassee Ford Lincoln:

This is a horrendous communication failure on our part.  I appreciate your comments as it points out an issue that we must correct.  I am sorry for your experience and please call me personally should there be any way in which I can help.

Sincerely,

Thom Workman
General Sales Manager
Tallahassee Ford Lincoln
Feb 25, 2016
Worst ever. Vehicle was sold 4 days before I got to dealership. Kevin burnt up my phone for 3 days and didn't know vehicle was already sold!!!!!!!
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Response from Tallahassee Ford Lincoln:

No excuse!  This happened before my time here at Tallahassee Ford Lincoln.  However, it is reports like yours that have illustrated the need for processes and training.

Thank you for sharing this.  We are using it to ensure that we do not repeat this failure.

Sincerely,

Thom Workman
General Sales Manager
Tallahassee Ford Lincoln
Feb 17, 2016
Spoke with someone named Seth. He tried to speak over me when I was trying to explain some things to him. I mentioned I was the customer; my opinion, full of himself and told me what I couldn't have as opposed to listening to my needs and giving alternatives.
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Response from Tallahassee Ford Lincoln:

I apologize that Seth failed to listen.  We train every day and this review will certainly give us something to reflect on.  I have just now discovered your comments or I would have responded sooner.  Should you ever have any questions or concerns please do not hesitate to contact me.

Sincerely,

Thom Workman
General Sales Manager
Tallahassee Ford Lincoln
Jan 15, 2016
Not good, dealership in shambles during renovation but also had a scheduled meeting with them for a purchase and they sold the vehicle 15 minutes before I arrived...poor form!!
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Response from Tallahassee Ford Lincoln:

I agree!  Very poor form indeed!  While I was not here in January of 2016, I quickly recognized that we failed to have a process for holding vehicles.  When I arrived here in early April, we established a hold tag process to prevent this from happening.  We now place a Hold tag in the vehicle signed by a manager anytime we commit to holding a vehicle.

Our customers sometimes travel a great distance and we recognize that it is a reasonable expectation that the vehicle be here when they arrive.  I am sorry for your experience and I appreciate your sharing this with us.

Thom Workman
Genera
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Read 1 old review
Jun 8, 2015
I had a great experience at Tallahassee Ford and Lincoln. I did not feel pressured by the salesman during my visit. He was entertaining and made my buying experience very pleasant and enjoyable.
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Response from Tallahassee Ford Lincoln:

Thanks Mack!  I was not here in June of 2015 but since arriving at Tallahassee Ford Lincoln, I have come to know that there are a lot of long time employees here that care very much about our customers!  Please call anytime should you need anything!

Thom Workman
General Sales Manager

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