Sutherland Service Center

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3830 Monroe Ave, Pittsford, NY 14534 - Map & Directions

Sales: (585) 203-1752

Service: (585) 381-3650

Today 9:30am - 6:30pm
(Open Now)
show business hours
Dec 5, 2016
Went there in person. Very professional. Decided to hold off a vehicle for now but will definitely be going back when I am ready
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Dec 4, 2016
Replied quickly and courteously. Offered a test drive and reached out and offered to work with me as needed.
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Nov 22, 2016
Bullitt2
5
Quick to respond that the car was under contract but pointed me towards another car. I visited and test drove an Audi A8L.
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Oct 31, 2016
Had a great experience. We purchased the Mini from them and are very satisfied.
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Aug 27, 2016
Dealer was on top of everything price for car is high options I was looking for car didn't have.
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Aug 20, 2016
Small dealer with A+ service. I couldn't get the car since the offer on my car was too low. Happy to know that they are close by. I will be. Revisiting them again.
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Aug 3, 2016
Marlon is a GREAT guy would work will work with him again.
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Jul 26, 2016
Friendly, thorough, fair, responsive
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Jun 25, 2016
Marlon responded promptly and addreSsEd my concerns
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Jun 15, 2016
The salesperson I dealt with at Sutherland, Kristen, was responsive, professional, and helpful. I ended up purchasing a car from them and have been very pleased.
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May 16, 2016
Very pleasant, nice to work with, easy going.
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May 5, 2016
contacted me right away but will not be able to offer vehicle at price I can pay right now
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Apr 4, 2016
So far great!
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Mar 3, 2016
Outstanding experience ! Marlon was knowledgeable and efficient in all areas. I have a fantastic BMW convertible and could not be happier.
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Feb 8, 2016
Very friendly and helpful.
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Nov 12, 2015
Quick and great communication
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Response from Sutherland Service Center:

Thank you Rob, we appreciate your feedback.
May 22, 2015
Very nice people
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Response from Sutherland Service Center:

Thank you!

Old Dealer Reviews

Nov 8, 2014
Didn't but the car, but good communication.
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Response from Sutherland Service Center:

We do our best to very responsive to our customers, regardless! Hope you think of us next time you're in the market!
Aug 19, 2014
greatest service and selection of the bunch!
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Response from Sutherland Service Center:

With over 100 years of combined experience, we pride ourselves on having the latest technology and tools to service any vehicle. Thank you for your business!
Aug 8, 2014
I cannot say enough about Sutherland Auto; they were efficient, courteous and right on target when I bought my mini cooper from them! I highly recommend them! Thanks Kirsten!
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Response from Sutherland Service Center:

Thank you again for your business! Our goal is to make the car buying process easy, fun and hassle-free.
Aug 4, 2014
Friendly, out going, honest, professional, down to earth. Tony went out of his way to accommodate my needs due to my difficult office hours. Wonderful experience.
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Jul 7, 2014
I inquired as to the pricing of a car I was interested in. The dealership was not open to a price that was recommended by at least three major auto purchase sites. Response was timely but non-negotiable.
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Jun 10, 2014
Very nice. Not a bmw dealership however
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Jun 5, 2014
great cars but prices are too high
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Apr 16, 2014
The contact person was very nice and wanted to be able to assist me. I ended up going another way, but not because of my communication with the dealer.
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Aug 28, 2013
The dealer had the same story as what other displeased customers. The car was a demo, corporate car that was in 2 accidents but they only had 1 in the car fax. DO not trust them as a dealership
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Response from Sutherland Service Center:

Be aware, not all accidents are reported on Carfax. Unfortunately, we do not have any control over unreported incidents. However, if we know any additional information surrounding a vehicles' history, you can be assured we will inform you upfront.

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