Sullivan Buick GMC

GM Certified Internet Dealer, GM Certified Used Vehicles

777 W. Dundee Road
Arlington Heights, IL 60004

Sales: (847) 558-6585

Service: (847) 666-5971

Today 9:00am - 9:00pm
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2013 Honda Civic EX-L Used Cars in Arlington Heights, IL 60004

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All reviewers have been verified to have contacted this dealer – Learn More
Dec 8, 2017
Friendly dealership, not pushers to sell, turns out the car I went to see is not the car I thought, I'm looking at a crew cab, not double... They didn't have what I was looking for
Is this review helpful? Yes | No
Nov 16, 2017
Rockfordsurf1
Friendliness and professional.
Is this review helpful? Yes | No
Oct 29, 2017
The dealer was very attentive and did good follow-up finding cars and letting me know about them after I sent out my interest in a Used Camry. At the same time I realized that just about the only way to get the advanced safety package was to buy a 2018. I let staff at Sullivan Buick know that my interest had shifted and that wouldn't be going to test drive their cars.
Is this review helpful? Yes | No
Sep 24, 2017
GuruD2SVH
Responded quickly
Is this review helpful? Yes | No
Aug 9, 2017
reno1985
I submitted a question with my original email to the dealership. They did not answer my question with their reply but asked for my phone number to contact me. I replied back requesting the information again. They contacted me several times requesting my phone number. Seems like they were only interested in obtaining my phone number so they could constantly contact me.
2 of 2 people found this review helpful.
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Jul 23, 2017
Guru9H67M
Im currently working with Sullivan on buying an Acadia. Great experience working with Phil and Talia.
Is this review helpful? Yes | No
Jun 27, 2017
glennzcarz
Dealer replied timely. Car was gone before I could get there to look at it
0 of 1 people found this review helpful.
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May 26, 2017
GuruN7HN
They have been very responsive.
Is this review helpful? Yes | No
May 9, 2017
Great contact numerous follow ups from Chuck.
Is this review helpful? Yes | No
Mar 18, 2017
I bought my car on 3/16/17 at Sullivan Buick-GMC. There were a couple of issues and Shelley Barr, the salesperson is taking care of it for me. She was an absolute pleasure to help me with the exact used 2014 Buick Lacrosse. She answered all my questions in detail and if she didn't know the answer, she found someone who did. Everyone I encountered at Sullivan Buick-GMC including business manager, Mike O'Connell, were top notch and amazing. Georgian Kunde
Is this review helpful? Yes | No
Feb 19, 2017
Great
2 of 2 people found this review helpful.
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Feb 11, 2017
Good people, great service
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Jan 22, 2017
I decided to not shop there because the car did not seem right for me...it had nothing to do with car quality or the dealership.
Is this review helpful? Yes | No
Dec 22, 2016
Good
0 of 1 people found this review helpful.
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Nov 3, 2016
Excellent, Phil and Bill were Fantastic!
2 of 2 people found this review helpful.
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Oct 2, 2016
Sales rep Mike M. was great. Actually, whole experience was awesome! Would recommend Sullivan Buick!
1 of 1 people found this review helpful.
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Sep 20, 2016
nice clean dealership. easy to do business wirh
1 of 1 people found this review helpful.
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Sep 13, 2016
i think i didnt qualify they didnt call back
1 of 1 people found this review helpful.
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Jul 12, 2016
The people were friendly and on the ball. The salesman that I spoke to told me that he was not willing negotiate and that was that. Take it or leave it.
1 of 1 people found this review helpful.
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Jul 11, 2016
Best dealership, very helpful and I ended up walking out with the car I wanted. Phil was one of the best salesman I've ever had the pleasure of dealing with.
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Jun 29, 2016
Dealer responded very quickly. Was very willing to help.
Is this review helpful? Yes | No
Jun 27, 2016
Excellent experience! I was contacted almost immediately online with them answering some questions I had. Favorable answers prompted me to go there. Staff, very pleasant, even let me take car to my mechanic for an inspection. Couldn't have been any better to work with in my getting the car. Very enjoyable, from start to finish professional and friendly. I would recommend Sullivan Buick GMC to anyone.
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May 24, 2016
Very personal
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May 19, 2016
The sales person was nice and responsive. We decided not to move forward with this vehicle, but they were still pleasant and not pushy.
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Apr 15, 2016
The sales person that contacted me did not know the difference between a coupe and a sedan. I went to the dealer twice to look at the vehicle and all they had was a sedan.
0 of 1 people found this review helpful.
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Apr 8, 2016
Very quick response. The car was sold by the time we talked.
Is this review helpful? Yes | No
Mar 23, 2016
Great experience. Kevin was great to work with.
Is this review helpful? Yes | No
Feb 11, 2016
Called about this truck. Made an appt to go see it, dealer said they would call if truck sold before I got there. Went to the dealer to see the truck, it was already sold and they never called me to let me know before I traveled 50 miles to go see it that it had sold. Nice.
4 of 5 people found this review helpful.
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Response from Sullivan Buick GMC:

We are very sorry you were unhappy with your experience at Sullivan Buick GMC. Occasionally two customers are interested in the same vehicle near the same time. We would have loved to have been able to satisfy all the customers involved. Unfortunately each and every pre-driven vehicle is very unique. Our sincere apologies.
Ariel Szwec, General Manager
Jan 29, 2016
~We really enjoyed our visit!
Is this review helpful? Yes | No
Jan 24, 2016
Ray seemed like a nice guy, but he knew next to nothing about the truck i was inquiring about. He avoided every question i had about the technical aspects of the truck; what type differential, rear end gearing, towing capacity, etc. Then i was offered less money than i could get at a scrap metal yard for my trade in truck, because it was high mileage. So i ended up purchasing from a different dealer in the area.
1 of 2 people found this review helpful.
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Jan 10, 2016
I received an immediate response from a sales person.
Is this review helpful? Yes | No
Dec 22, 2015
Great response time
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Read 21 old reviews
Nov 30, 2015
There staff works together to make sure you're satisfied
Is this review helpful? Yes | No
Oct 1, 2015
dont try and trade in car. - refused to negotiate . Wanted me to take $3000-4000 under value for trade.
1 of 2 people found this review helpful.
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Aug 24, 2015
Very help and welcoming
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Jun 17, 2015
Dealer responded promptly but found a better deal elsewhere.
Is this review helpful? Yes | No
Jun 12, 2015
Very helpful. Very friendly.
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Jun 7, 2015
Sullivan is a typical dealership with sale people that are out to screw the customer out of every cent they can get.
3 of 3 people found this review helpful.
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Apr 26, 2015
Great experience. Very attentive customer service during and after sale.
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Dec 16, 2014
Very professional and always curtious. Kept me infotmed of the status of the vehicle, unfortunately vehicle sold before I was able get there. Will call her again. Thanks
Is this review helpful? Yes | No
Nov 13, 2014
Very helpful
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Jun 12, 2014
Mark is very helpful, and will do his best to get you the best price and interest.
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May 20, 2014
Amazing!!! Very helpful and pleasant to deal with.
Is this review helpful? Yes | No
Apr 16, 2014
I was looking for a specific car, salesman Jeremy kept telling me he had it and that it just was not listed on their website. I kept telling the Jeremy if he didn't have what I wanted to just be honest because I was driving a very long distance. Long story short, he did not have the car when I got there. I made the trip to Sullivan alone and got lost for 2 hours and Jeremy could not even give me correct directions to get there. Was not interested in me, only interested in making a sale.
2 of 2 people found this review helpful.
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Apr 11, 2014
Great. Purchased vehicle.
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Feb 23, 2014
Quick, fairly painless process
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Jan 19, 2014
Bought a van from here! But had to wait a long time for it to arrive, but dealer paid for lunch and were very nice!
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Nov 7, 2013
Dealer didn't tell me vehicle was sold until I drove all the way to Arlington Hts and was in the show room for 10 mins
1 of 2 people found this review helpful.
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May 2, 2013
Started with a slight miscue, but it was a very nice experience over all, nice people to do business with.
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Apr 20, 2013
Fantastic car buying experience. Low pressure sales style. Best price/value I saw on Car Gurus in the entire country. with 81,000 miles was the most immaculate used car I've ever seen. Would recommend Sullivan to anyone for a pleasant car buying experience.
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Aug 22, 2012
quickly responded to my inquiry
Is this review helpful? Yes | No
Jul 15, 2012
During a test drive, the salesman would not stop talking about how bad his life was. A couple of times he said, "maybe I should shut up so you can concentrate on the car." - That lasted two seconds. I asked three times what the noise was in the dash and he said, "I don't hear any noise" and went back to talking about what's going on with him. I won't even get starting on the emails he sent me...what an experience. I may have even bought the car had it not been for the salesperson. The manager called me after seeing the emails and was very nice and professional.
1 of 2 people found this review helpful.
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Apr 18, 2012
No matter what they will make it happen for you
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