Suburban Imports of Farmington Hills

37911 Grand River Ave
Farmington, MI 48335

Sales: (248) 997-4320

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2012 Ford Fusion SE Used Cars in Farmington, MI 48335

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Mileage: 62,923

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Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2012 Ford Fusion SE for sale - $8,500, 62,923 miles with Sunroof/Moonroof, Alloy Wheels
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2014 Honda CR-V EX AWD Used Cars in Farmington, MI 48335

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2011 Lexus IS 350 AWD Used Cars in Farmington, MI 48335

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2011 Audi A6 3.0T quattro Premium Plus Sedan AWD Used Cars in Farmington, MI 48335

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Mileage: 88,885

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Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Night Blue Pearl Effect Description: Used 2011 Audi A6 3.0T quattro Premium Plus Sedan AWD for sale - $13,000, 88,885 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Premium Plus Package, Navigation System, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 13, 2017
Car was sold when they contacted me. They sent details for a few other cars in their inventory, but nothing that I was interested in. I did not follow up. I give 3 stars not because of any difficulty or issues, simply that I did not have sufficient interactions to be able to provide anything more than a neutral assessment.
Is this review helpful? Yes | No
Dec 2, 2017
Fuss-free experience. Exchanged emails with dealer. Will visit when in the area.
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Oct 15, 2017
Really a very good experience with this dealership.
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Sep 21, 2017
Prompt, polite, and helpful.
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Sep 5, 2017
GuruVXNG
We had a great experience and I would recommend this dealership. Pleasant people to work with.
1 of 1 people found this review helpful.
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Sep 1, 2017
Horrible correspondence. 3 calls, 2 emails.... no answers Like they didn't want to sell the vehicle. When I spend 35k on a used car and the sales team won't call you back, it says something about the management and leadership of a business. Talked to a manager after a couple weeks and finally got an a answer. If this is how they treat you before you buy... No way.
3 of 3 people found this review helpful.
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Aug 22, 2017
Al was great and did what he had to do made me feel like he was working for me ask me what number i was looking for and crushed them when he came back everyone seemed very nice and felt non pressured i did buy a truck from here so far great
1 of 1 people found this review helpful.
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Jul 5, 2017
Great friendly staff, good comfortable atmosphere Caring staff, want whats best for you the customer
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Jun 6, 2017
Dan Berry very professional. Car deal was great and customer service excellent all around. I would only suggest that the dealership get their staff to clean the cars up better, a good wax job and vacuuming thoroughly inside makes a lot of difference.
5 of 5 people found this review helpful.
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May 31, 2017
Overall, my Wife and I had pleasant experience and we ended up purchasing a car on the spot. I had 2 other cars I wanted to look at which were located at another dealer, but things went so well I purchased this car without going to another dealer.
1 of 3 people found this review helpful.
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Mar 21, 2017
The salesman was professional and courteous. The visits to the dealer were handled efficiently.
2 of 2 people found this review helpful.
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Dec 6, 2016
Very professional and straightforward
1 of 3 people found this review helpful.
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Nov 28, 2016
Promptly contacted by dealer. Stopped by the dealer a day before Thanksgiving Day around 2 PM and closed the deal and walked out in about 1.5 hours after test driving. Picked up the vehicle on Friday. The entire transaction went smoothly. Zack, Darren & Charles are helpful and courteous
1 of 2 people found this review helpful.
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Oct 6, 2016
5
Quick response, good visit - ended up with a vehicle out of state because buy was too good...
0 of 2 people found this review helpful.
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Sep 26, 2016
good in responding but the vehicle was sold by the time they got with me
0 of 1 people found this review helpful.
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Aug 16, 2016
Purchased a 2016 Nissan Maxima from Paul Kejbo. They were very professional, easy to work with and the price was the most competitive I've seen. Dave Simmons worked with multiple banks and got me the best interest rate and a low payment.
0 of 1 people found this review helpful.
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Jun 7, 2016
Initial contact great, but never got back to me with answers to my questions.
0 of 1 people found this review helpful.
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Jun 2, 2016
They were initially responsive but once I submitted an online loan application, I was never contacted about the status of my application even after 2 emails and a phone call in which I left a voicemail. I have since purchased elsewhere but I really wanted the 2012 Cadillac they had available. VERY disappointing.
2 of 3 people found this review helpful.
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May 16, 2016
Late on responding requested 3 times for more information
1 of 2 people found this review helpful.
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Response from Suburban Imports of Farmington Hills:

Larry, we appreciate the feedback on your recent experience and would like the opportunity to correct the problem. Please contact our sales manager, John Hackett, at 248-649-2300 at your earliest convenience.
Mar 22, 2016
Dealer has been in touch. Have not had time to get back with them about a test.
0 of 1 people found this review helpful.
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Response from Suburban Imports of Farmington Hills:

Terry, it's great to hear that we have stayed in touch with you and we hope to get you into the dealership soon!
Mar 15, 2016
kfalo
We bought a different, more expensive but more upscale trim level. Experience was wonderful!
Is this review helpful? Yes | No
Mar 8, 2016
nomyname2001
Called me ahead of my visit to let me know the vehicle had sold. I appreciated this.
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Mar 2, 2016
They were very responsive and professional
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Feb 26, 2016
We had a good experience seeing and test driving the Porsche Panamera.
0 of 1 people found this review helpful.
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Feb 21, 2016
Accommodating. Professional.
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Feb 10, 2016
Dan Ferrara was extremely courteous, well informed and diligent with responding to our needs. I would highly recommend him.
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Jan 5, 2016
Got a great deal on the car I wanted. Well worth the drive up to pickup my car.
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Read 32 old reviews
Nov 16, 2015
Helpful and friendly service
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Oct 28, 2015
Five star dealership
0 of 1 people found this review helpful.
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Sep 5, 2015
Told them they were overpriced and they were willing to listen.
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Aug 3, 2015
Had me drive 80 miles each way to see a car they already sold!!!
1 of 1 people found this review helpful.
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Jul 15, 2015
Great people to do business with. Very concerned with meeting what you are looking for. Wil definitely recommend
Is this review helpful? Yes | No
Jul 12, 2015
First let me say I just don't like dealers. But you have no choice these days but to deal with them. I thought I made a deal to buy the car and went and got a cashiers check for the agreed upon amount that did not include a service contract. I thought I had gotten through all the squeeze-money-from-me plays and all I needed to do was sign a few documents and drive my car home. Then this closer guy shows up to try and sell me ridiculously over priced extended service contracts. I said not interested. And he persisted on. At this point I am seething inside and got visibly angry. I already said I was not interested in these contracts! I was so angry that I had to excuse myself to go for a little walk outside and calm down. I'm sure this is normal practice for all dealers.. When I came back he had accepted the check and was done with the hard sell. If he persisted I would have taken money and walked away.
0 of 2 people found this review helpful.
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Jul 11, 2015
a very pleasant experience working with jay davis
Is this review helpful? Yes | No
Jul 10, 2015
Quick response, very helpful
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Jul 6, 2015
Very nice
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Jun 19, 2015
Depiction of car in ad was a little better than the condition of the actual car. But dealer was very nice.
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Jun 15, 2015
Excellent experience
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May 25, 2015
Should have responded will information I was seeking
Is this review helpful? Yes | No
May 4, 2015
I had a pleasant experience with Suburban Imports of Farmington Hills. Prices are less than other dealerships. After doing a lot of car shopping for a couple months, I felt I got the best deal at Suburban Imports.
0 of 1 people found this review helpful.
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Apr 13, 2015
Good
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Apr 13, 2015
Great experience, low pressure, would buy again with this dealership and Niel.
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Mar 15, 2015
I was only test driving a car. I worked with Jim who was not pushy at all and very friendly. If I were to buy I would go back to see him.
Is this review helpful? Yes | No
Feb 11, 2015
migration_larrywalters1
a little work but I was satisfied
Is this review helpful? Yes | No
Feb 4, 2015
Good response, but I selected a car at a different dealer.
Is this review helpful? Yes | No
Jan 8, 2015
Very straightforward and responsive. Nice job supporting the transaction. Not pushy, but helpful.
Is this review helpful? Yes | No
Jun 7, 2014
Dealer took over a week to respond at all, never did get any information out of them about the vehicle.
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Apr 15, 2014
Sales associates weren't sure what was in inventory, and follow up was poor
Is this review helpful? Yes | No
Apr 13, 2014
Very responsive.
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Mar 27, 2014
Found the perfect car! Sales staff was very helpful
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Mar 9, 2014
Good
Is this review helpful? Yes | No
Mar 4, 2014
They contacted me via phone but did not have the car I was looking for.
Is this review helpful? Yes | No
Feb 24, 2014
neville750
I didn't wind up buying the car I originally came for but nevertheless my shopping experience was great
Is this review helpful? Yes | No
Jan 31, 2014
Dealer responded the next morning after I inquired about a VW CC and she informed me I could come in and test drive the car. When I arrived 2 hours later I was told the car sold the previous day and was no longer available. This dealer not only wasted my time when I was in dire need of purchasing a car they didnt even bother to update the website or inform their internet sales department the vehicle be removed from the website. I, in turn purchased a car from Ralph Thayer VW who has a great sales staff. Not to mention all cars they listed on their website too.
1 of 1 people found this review helpful.
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Dec 14, 2013
I will avoid this dealership in the future. They are cheating with prices, appointments, breaking agreements etc.
1 of 1 people found this review helpful.
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Feb 3, 2013
My Wife saw an Acura TL on line we wnt and met Greg Soley. He met my bank finance and I ended up buying car on the spot. The guy wad honest and process was easy. Thank you
Is this review helpful? Yes | No
Dec 25, 2012
great
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Apr 13, 2012
Very good !
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Mar 2, 2012
Good follow-up skills and willing to go the extra mile.
Is this review helpful? Yes | No

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