Suburban Buick GMC

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21800 Woodward Avenue, Ferndale, MI 48220
Map & Directions

Sales: (248) 547-6100

Service: (248) 547-6100

Today 8:30am - 6:00pm
(Closed Now)
show business hours
Feb 2, 2017
I would never do business with them. After I called about a car they made an appointment with me. On the day of the appointment I called the sales guy given to me to confirm that the car was still there for me to see. The idiot told me they sold it two days ago so why did I have an appointment? Never go there. I should have first opportunity.
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Response from Suburban Buick GMC:

Thank you for the valuable feedback about your recent experience. The issue will be addressed with our Retail Operations Manager, Jonathan Smith. If you would like to speak further about this situation Jonathan can be reached by phone, at 248-547-6100, or by email, jsmith@suburbancollection.com.
Dec 20, 2016
Dealer call me back in a reasonable time sent all the information about the vehicle I appreciate that and they follow up to see if I purchase a vehicle yet
1 of 1 people found this review helpful.
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Dec 13, 2016
Powelljw21
They work diligently with you and don't bother you about coming in. They didn't tell me the vehicle had been sold as I requested.
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Nov 18, 2016
Good
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Nov 15, 2016
LexeB
Where do I start? He just did not listen to my question and an2it accordingly. He would give a one read reply. From the initial phone conversation it was not good. And then when my husband and I came in to test drive a car that just sealed the deal that I was not bad for him! He was not listening to what I was asking.
1 of 1 people found this review helpful.
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Sep 27, 2016
Horrible service. Delayed in returning phone calls, inattentive to the customer, and treated me as if I was an inconvenience. Didn't purchase the vehicle because they sold it to someone else... A few hours before I was scheduled to sign the paperwork (as we had discussed and agreed to). Am now backtracking with my financing and insurance because I was left without a vehicle. Will never go here ever again. Buyer beware.
1 of 1 people found this review helpful.
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Sep 26, 2016
Mr. Pool was very helpful in detailing the vehicle and getting it ready to show. He was extremely courteous and handled my inquiries about the vehicle exceptionally.
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Jul 18, 2016
Good people but the Jeep I was wondering about was not there anymore
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Jul 4, 2016
I actually got the Buick Verano in white. The dealership was very professional Matt was awesome. I got a great deal on the car. I have had it for less than a week, so far I love it! Thanks Suburban Buick Ferndale.
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Jun 27, 2016
I have an appt to go in & test drive a vehicle this week. Very professional!
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Mar 16, 2016
They gave me the info I was looking at GMC for. Thanks
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Dec 9, 2015
Great dealer, bought my truck from them.
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Oct 24, 2015
Excellent CS
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Jun 14, 2015
Sales team was awsome
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Old Dealer Reviews

Jan 26, 2015
Ozzy62
Very responsive
1 of 1 people found this review helpful.
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Aug 6, 2014
Lavert was dilligent in his follow up. Very knowledgable and great to work with. I wish I could have bought a car from him, but I found one at another dealership.
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Jul 25, 2014
Couldn't work out a deal but the salesman gave it a good shot
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Feb 22, 2014
This dealer low ball's you on your trade in without looking at. They want deal with you to bring the price down plus carguru shows how this dealer raises its prices.
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Jan 15, 2014
I did not select dealer never responded. the first response was excellent, I was passed to a consultant due to my specialist requirements. It went downhill from there, email communications in capital Letters ??? Shouting? misspelled and and not one of my questions answered.. Gave up.
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Apr 14, 2013
Lavert was great and they made the entire process easy. Got a great deal on a CTS from them. Very happy with the buy.
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