Stohlman Subaru of Sterling

21736 Auto World Cir
Sterling, VA 20166

Map & Directions

http://www.subaruofsterling.com

Sales: (571) 526-0131

Service: (888) 750-9431

Today 12:00 PM - 5:00 PM (Closed Now)

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Sales Reviews (22)

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Apr 21, 2019

Jeffylikesapples

Dealer running a bait and switch. Car was "sold" as I arrived for my appointment, but they were willing to show me other vehicles (higher priced, higher mileage). I expected better.

3 people found this review helpful.

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Apr 13, 2019

Cassidy

Only because they knew we were driving from about 3+ hours away & were supposed to hold the car, then we get a call when we're only 30 mins away saying that someone came in to buy it & they'd let us know if the deal fell thru. Apparently deal fell thru, but we weren't notified of it until over a week later & then when we were, they didnt even know if it was really still there or not!! Not a happy experience!!

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Response from current dealership:

Cassidy, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (703) 471-9333. We look forward to hearing from you.

Apr 12, 2019

Naddisoncoleman

He was nice

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Response from current dealership:

Naddison, we are glad we could help! We hope to be of service to you again in the future.
Best wishes,
Stohlman Subaru of Sterling

Apr 3, 2019

GuruW65NC

Great customer service...

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Response from current dealership:

Thanks GuruW6NC - Glad we could help!

Feb 12, 2019

Gordon

Great service

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Response from current dealership:

Hi Gordon, we're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Jan 3, 2019

kerushii

Showing experience was great until I came back the next day to see apparent damage that could not be seen in the dark. Then staff became too pushy after anyone would think doubly over the situation after seeing damage not-accounted-for. Experience was sub-par, to say the least.

3 people found this review helpful.

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Response from current dealership:

Hi there, we regret to hear that your recent sales experience was anything less than exceptional. If you are willing to give us another chance, please reach out to us at (703) 471-9333 to speak to our manager directly. We hope to hear from you soon.

Dec 20, 2018

DAVID

very good rep

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Response from current dealership:

David, thank you so much for the positive review! If you have any further needs or questions, please don't hesitate to reach out!

Jul 2, 2018

Jeffrey

Awesome helpful people

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Response from current dealership:

Thanks Jeffrey, here at Stohlman we try to keep the pressure low & believe in educating our customers so they can make the best choice. We keep our inventory fresh and we'll buy your car even if you don't buy ours... that's just how we do it here. Enjoy YOUR new car Jeffrey!

Jun 9, 2018

GuruDZJ55

First, my sales person Ali was great but had to work under dealer policy's. #2 THE DEALER CHARGES 699$ ADMIN FEE + TAX??. #3 This dealer like most only detail the car, you'll need to inspect the car and if something is wrong with it they want you to pay half to fix it ( car sold at book value ) #4 Their vehicle inspector put a state sticker on the car with bad brakes (amazing). For me it was a 6 1/2 hour trip, 5 1/2 hour fix the car and paper work, and going home 7 1/2 hours. All in all my wife is happy and I hope this review helps someone.

2 people found this review helpful.

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Response from current dealership:

Here at Stohlman we work hard to provide the best service we can. Sometimes we don't meet the mark the first time, sorry about the brakes & the longer wait time. We are a family owned dealership & although we did not earn your 5-star rating Mr. GuruDZJ55, we worked hard to right the mistake(s) we made. Thank you for driving so far & we're glad to hear Mrs. GuruDZJ55 is so happy! Thank you for choosing Stohlman & enjoy your new vehicle

May 20, 2018

Drizzy80

My overall experience was awesome. My salesperson, Edvin was open to negotiating with me to ensure I received the best price on the vehicle. In addition to his dedication to secure a fair deal, Edvin addressed every concern I had with the vehicle's condition which made sure I had the highest confidence in the vehicle I purchased. Alongside Edvin, was his sales manager who provided green lights to several special requests I made of the dealership. Both guys not only allowed me to leave with a very nice vehicle, they also left me with a high sense of satisfaction. Thanks Stohlman Subaru of Sterling!!!!!

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Response from current dealership:

Your very welcome!
We aim to please & Edvin specifically works hard to be up front and transparent from the beginning. Enjoy your vehicle & thank you for choosing Stohlman.

May 7, 2018

Chet

Sales person was helpful and professional. Upfront they state that there is a $699 charge for fees/handling that is not included in the listed price of the car. What they don't tell you is that they will also try and add a 'reconditioning' charge to the price of the car if you are trying to negotiate the price.

2 people found this review helpful.

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Response from current dealership:

Thanks Chet for this review, and sorry we couldn't come to an agreement on that vehicle. When it comes to a used car - we do have high standards. Meaning we have to stand behind the cars we sell, and honestly some cars simply cost us more to recondition than others. At Stohlman we try to keep the reconditioning fee as low as we can, and in our 80+ years of buying & selling cars we know that honesty & integrity go a long way. I have informed the managers of your feedback & we will discuss how we can improve this part of our process. We wish you luck and hope you find the car your lo

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Apr 17, 2018

Lisa

Drove 2 hrs for a car "no longer available" total lack of communication.

1 people found this review helpful.

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Response from current dealership:

We apologize for the lack of communication Lisa. Please contact Keilan our manager at 571-599-2235 with any questions at all.

Mar 15, 2018

Faith

Good service from start to finish.

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Response from current dealership:

Thanks Faith!
We look forward to seeing you next time.

Feb 3, 2018

Leo

They did answer me real quick Excellent job!! Excellent quality.

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Response from current dealership:

Thanks Leo Have a great day!

Jan 31, 2018

Pat

The people at Stohlman Subaru were very nice and friendly. The sales associate I dealt with always replied promptly to my emails. They had everything setup for me when I came to see the car. I couldn't be happier with my purchase.

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Response from current dealership:

So glad to hear your happy with us & your new car Pat!

Jan 27, 2018

ADTHZ

Excellent

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Response from current dealership:

Thanks You - Your not to bad yourself ADTHZ!

Jan 8, 2018

Kevin

Doug, the salesman, was very welcoming and informative during my visit. I ended up coming down without any prior warning but he was still very inviting. He outlined all the steps in the car buying process for me.

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Response from current dealership:

Thanks for the feedback Kevin! Doug loves what he does and we think he's pretty good at it too.

Jan 5, 2018

Jason

The initial response was very quick, friendly and helpful. The intial response included a quoted price, as there was no price listed with the Car Gurus add. Later, when trying to finalize the purchase, I was told that the price I was quoted (written in an email to me) was not going to be honored because there was a lot of interest in the vehicle and raised the price by $3,000.00. I then talked with the used car sales manger and he told me that the change in price was due to work that had been completed on the vehicle. I felt I was given a price and later that price wasn’t honored and the reasons I was given from different people in the sales team didn’t match.

5 people found this review helpful.

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Response from current dealership:

Jason we apologize for the confusion & hope you know we didn't mean to give you the run around on price. Thanks jason for the feedback. We did not have the price listed originally because we found some repairs that needed to be done before we could honestly sell the car and stand behind it. We have spoken to the sales team about handling a situation like this differently in the future. This kind of situation doesn't happen often here at Stohlman and we'd like another chance to help you. If we can help you find a car on our lots please call 888-811-7714 and ask for Keilan. Best of luck to y

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Jan 3, 2018

Henri

Prompt, very nice and relaxing experience. No pressure to buy.

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Response from current dealership:

Thanks Henri we appreciate the review!

Dec 15, 2017

jennifer

Quick to reply

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Response from current dealership:

Thanks Jennifer Have a great day!

Nov 14, 2017

Terrence

Salesman's respond the same day of inquiry.

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Response from current dealership:

Thank you for noticing Terrence!

Nov 1, 2017

Paul

Good communication.

0 people found this review helpful.

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Response from current dealership:

Thanks Paul, we try hard to help our customers find what they are looking for.

Read 25 old reviews

Aug 15, 2017

2017X3

I went to Stohlman Subaru of Sterling VA and did test drive of 2017 Subaru Outback and to look at 2018 Outback. Sales guy tried to pressurize asking what would be a good price of Outback for me to buy that day though I told upfront I'll test drive other vehicles before finalizing. Sales manager was nice, he understood I am yet to finalize on a vehicle.

1 people found this review helpful.

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Response from current dealership:

Thanks for the feedback 2017X3. We apologize for the unneeded pressure, when your ready please call our Sales Manager Trent directly at 571-599-2213.

Jun 27, 2017

whiteonred

Though we did not make a deal, they were helpful and understanding.

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Response from current dealership:

Thank you for the kind words whiteonred!
We may not have been able to make a deal this time, but we will be here when your ready. Best of luck to you!

Jun 6, 2017

Ken

The Crosstrek was ready to view and drive when I arrived. The salesman was courteous and helpful. The dealership was spotless, and everyone was very friendly. I bought the car.

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Response from current dealership:

Thanks for the review Ken! We hope your enjoying your car and look forward to seeing you soon.

Mar 26, 2017

Stan

OUTSTANDING, this car was more than I expected.

1 people found this review helpful.

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Response from current dealership:

An outstanding car for an OUTSTANDING CUSTOMER!
Please tag us on any photos you share Stan - Enjoy it!!!

Mar 10, 2017

odannyboy65

This dealer responded the same day I called. I was assigned to a knowledgeable salesman the went the extra mile to make sure we were satisfied with the buying process. You might say, that because of him, we decided to purchase the vehicle. Thank you Doug.

0 people found this review helpful.

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Response from current dealership:

odannyboy65 we're glad to hear your excitement about your new car and our great salesman Doug! He really loves what he does.

Mar 2, 2017

David

This was probably the best dealer I have ever delt with, very professional, very nice and easy to work with. I would definitely buy another car there again!

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Response from current dealership:

Thank you David!
We work hard to provide our customers with the best car buying experience possible. Thank you for taking the time to write this review - it means a lot to us.

Feb 16, 2017

Elyse

The best car buying experience I've ever had.

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Response from current dealership:

Wow Elyse, we are so glad to hear this! Hope you enjoy your new car!

Oct 25, 2016

This review is for another car I bought from Stohlman Subaru a short while ago. the sales crew was always friendly, albeit slow to respond to my messages or phone calls after the sale, upon popping the hood open we realized that an incorrect battery was installed in the car and upon driving it the car was pulling to the right. They got the battery replaced and the car aligned pretty quickly but when I drove it home I noticed that the steering wheel was cockec about 15 to 20% left of center, I took the car back to be realined the next weekend and that time it was OK..... until I tried to loosen the lug nuts (to put wheel locks) and could hardly loosen them, (200 ft/lb per my torque wrench VS the needed 100 ft/lb MAX). So all in all it was a possitive experience, except for the technician who worked on the car, hence the 4 star rating. P.S. The title work needs to be MUCH quicker, they are pretty slow.

4 people found this review helpful.

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Response from current dealership:

Thanks for the review B. We will pay closer attention to the service details. But we are happy to hear that you we're treated respectfully and your situation was handled with professionalism. Thanks again & we look forward to seeing you!

Oct 24, 2016

CTip

Timely response

0 people found this review helpful.

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Response from current dealership:

Thank you

Oct 21, 2016

Michelle

Calls way too much about trying to get a sale on the car. Only contact them if you really really want the car and are serious about it.

0 people found this review helpful.

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Response from current dealership:

Thank you for the feedback Michelle

Sep 21, 2016

Rich

Dealer responded quickly, however, we found a vehicle closer to home.

2 people found this review helpful.

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Response from current dealership:

Thanks for reviewing us even though you found a closer car to you home. Best of luck to you!

Aug 13, 2016

Chris

Least painful dealership car buying experience ever. Checked out the car Saturday in about 1 hour. Lakshman Sukar my salesman was not pushy in any way, which I love. He prepared everything for me to come back and make a quick sale the next day. The whole experience probably took only 2 hours of my time total. If only all car dealers were this good.

1 people found this review helpful.

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Response from current dealership:

Thanks for taking the time to write this review Chris!
We work hard to provide the best experience possible & it's great to hear when we hit a home run! Enjoy your Subaru!

Jun 11, 2016

Steve

Substandard. They called me five times in two minutes. Reminds me of my crazy ex.

2 people found this review helpful.

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Response from current dealership:

Thank you Steve - best of luck to you.

May 31, 2016

mowen

they responded to my questions and followed up.

0 people found this review helpful.

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Response from current dealership:

Thanks mowen for the 5 star rating!

Apr 20, 2016

Ted

Very good dealership, sales and finance personnel seemed honest and upfront. Negotiated deal quick with no hassle. Good experience. I would recommend Stohlman Subaru of Sterling.

1 people found this review helpful.

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Response from current dealership:

Thanks for the 5 star review Ted!

Apr 9, 2016

Mychal

Good customer service

0 people found this review helpful.

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Response from current dealership:

Thank you for the 5-star review!

Feb 14, 2016

Dara

Mike C. Is awesome!

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Response from current dealership:

Thanks Dara - we think Mike is AWESOME TOO! He loves his job and it shows.

Feb 3, 2016

Brian

Repeatedly badgered me but didn't answer my questions

2 people found this review helpful.

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Response from current dealership:

Thanks for the feedback Brian

Jan 26, 2016

Madison

They Responded. Car was sold however.

0 people found this review helpful.

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Response from current dealership:

Thanks for the 4-star rating. If we can help you find another car don't hesitate to call us Madison.

Sep 17, 2015

Linos3

Very quick response but vehicle was sold.

0 people found this review helpful.

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Response from current dealership:

Thanks Linos3, hopefully we can help you in the future. Best of luck to you!

Jun 4, 2015

Very poor customer service. Drove 45 minutes to dealership on a Saturday morn only to find the car the salesman schedule appt for me to see the night before had been "sold". Dishonest. Discourteous. Complete waste of time.

2 people found this review helpful.

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Nov 7, 2014

bsklar2226

Good response, I bought the car,

1 people found this review helpful.

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Response from current dealership:

Thank you for the review!
We hope your enjoying your new car

Aug 7, 2013

Tae

Horrible. Wouldn't negotiate. Selling a car with problems.

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Feb 3, 2013

Bob

Responded quickly and answered questions.

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Response from current dealership:

Thank you

Nov 25, 2012

Lee

I never really had to deal with them but as far as communication and getting back to me on inquiries and following up was excellent.

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Stohlman Subaru of Sterling