Hello Garrett, I apologize this was the experience you had, we strive to always provided our customers the best possible service.  I would ask that you give me a call just so that I may have a brief conversation with you and see how I might be able to help.  
Thank you and I look forward to hearing from you
Rob Grossheim
(517)849-2121 ext.112

Thanks for the great review!

Thanks for the great review!

Thanks Benjamin for the great rating!!

Thanks for the great rating!!!

Thanks for the review!

Thanks for the great review!

Your sales representative requested on multiple occasions that if you wanted to purchase the vehicle that you put a deposit on the vehicle, that if you did not he could not consider it sold, and other customers would have the opportunity to purchase the vehicle, but you refused to put a deposit down, we even took it one step further and tried working with you to find a compromise that would work for the both of us since you were unable to get here until after we were closed and not until next week Wednesday, which I have the screen shot of the texts between the two of you. We asked you or you

Your sales representative requested on multiple occasions that if you wanted to purchase the vehicle that you put a deposit on the vehicle, that if you did not he could not consider it sold, and other customers would have the opportunity to purchase the vehicle, but you refused to put a deposit down, we even took it one step further and tried working with you to find a compromise that would work for the both of us since you were unable to get here until after we were closed and not until next week Wednesday, which I have the screen shot of the texts between the two of you. We asked you or your credit union to send us a picture of the check you were receiving from the credit union for the financing, and we would consider that your deposit and that the vehicle would be considered sold, we received nothing from you or your credit union. After another customer agreed to purchase the vehicle and provided a deposit for the vehicle, as a courtesy we called you to inform you that the vehicle was sold, so that you did not make the trip on Wednesday for no reason. We request deposits so that this sort of thing does not happen, it is not a trick or anything of the sort, there are 9 sales representatives here all selling from the same inventory. After reviewing the text messages and speaking with sales representative I fail to see how we were dishonest in anyway or failed to try to provided you with the best buying experience possible.  It is an always has been our policy to never hold a vehicle for any reason with out a deposit. Less ...

Thanks for the great review, and we look forward to working with you in the future!!

Thanks for the great review!

Thanks for the great review!

Thanks for the great review!

Thank you for the opportunity to earn your business, hopefully next time we will have exactly what you are looking for. Look forward to working with you in the future.

Thanks for the great review

Thanks For the great review

Thanks for the great review and we will be in touch!

Thanks for the great review

Thanks for the great review

Thanks for the great review, and we look forward to working with you in the future!

Thanks for the great review

Thanks for the great review

Thanks for the great review and the opportunity, we look forward to working with you in the future.

Thanks for the great review

Thanks for the great review!

Thanks for the the great review, and we appreciate your willingness to refer your family and friends!

Hello Brian- Can you tell me the vehicle you were looking at and if it was one of our AS-IS vehicles?

Hello Michael, Could you please provide me with the information on the truck, and your last name and what your offer was.  I would like to review the deal and see what we could do better the next time, or why we were unable to accept your offer at that time.  

Thank you for choosing Stillwell Ford Lincoln!

Thank you choosing Stillwell Ford Lincoln

Thanks for the great review

Thanks for the great review

Thanks for the great review

Thanks for the great review

Thanks for the great review

Thanks for the great review and we look forward to working with you again in the future

Thanks for the great review

Thanks again for the great review and we look forward to seeing you again.

Thanks for the great review.

Thanks for the great review

Thanks for the great review

Thanks for the great review

Thanks again for the great review

Thanks for the great review

Hello Steven-
Can you please give me a call, I am not sure of your offer and I am unable to locate your request because I do not have your last name.  Thank you and I look forward to hearing from you.

Rob Grossheim
Sales Manager
Stillwell Ford Lincoln
(517)849-2121 ext.112

Thanks again for the great review

Thanks for the opportunity to earn your business and we look forward to working with you in the future.

Thanks for the great review