Stevens Creek Subaru

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3155 Stevens Creek Blvd
San Jose, CA 95117

Sales: (800) 788-4158

Service: (877) 764-8568

Today 9:00am - 9:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
May 24, 2017
Guru2G8S
Called dealer, got ahold of Ben, very very very considerate and nice, Rj, hella funny, but very good people's, sold me my 2014 Lexus GS 350 F sport, I would most definitely buy from them again
1 of 1 people found this review helpful.
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Response from Stevens Creek Subaru:

Valued Customer- Thank you for taking your time to leave this amazing feedback. I am thrilled to know you had such a positive car buying experience and would appreciate the opportunity to serve you again in the future. It was our pleasure doing business with you. We hope to see you again soon.

Sincerely,
Ron Bellehumeur Service Manager 408-984-2001
Feb 21, 2017
nothing to report. appointment is set on 2/23/17.
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Response from Stevens Creek Subaru:

Rey- Thank you for the rating, we hope you had a positive experience during your visit on the 23rd and you return and allow us to serve you again.

Sincerely,
Ron Bellehumeur Service Manager 408-984-2001
Feb 11, 2017
Matt was very respectful and professional.
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Response from Stevens Creek Subaru:

Harrison- Thank you for this great feedback. We hope you return and allow us to serve you again in the future. It was a pleasure doing business with you.

Sincerely,
Ron Bellehumeur Service Manager 408-984-2001
Jan 23, 2017
Excellent! Answered all questions
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Response from Stevens Creek Subaru:

Tim- We are happy to hear you were satisfied with your visit and our services. We hope you return and allow us to assist you again soon.

Best,
Ron Bellehumeur Service Manager 408-984-2001
Jan 3, 2017
The dealer has contacted me a few times with information on the vehicle and to answer questions. I am out of state and preparing to visit the dealer to check the vehicle out personally. A good dealer experience at this point.
1 of 1 people found this review helpful.
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Response from Stevens Creek Subaru:

George- We are very pleased to hear you've had a positive experience with us so far and hope we are able to provide you with an even better one when you come in person. Customer serve is our top priority and it is our pleasure achieving this goal with you. Please contact us with any questions or concerns you may have and we will be more than happy to assist you.  We look forward to meeting with you soon.

Sincerely,
General Manager Brian Bakhtiari 408-984-2001
Nov 10, 2016
button2016
Very responsive . No hassle . Easy buying process without any pressure.
1 of 1 people found this review helpful.
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Response from Stevens Creek Subaru:

Dear Valued Customer,
Thank you for taking the time to leave us this positive rating and feedback. We are happy to hear you had an overall pleasant car buying experience and would be happy to assist you in automotive needs you may have in the future. Feel free to contact us with any questions or concerns, we're here to help. Your business is appreciated,

Best,
Ron Bellehumeur Service Manager 408-984-2001
Oct 20, 2016
The dealership could do more to provide privacy during negotiations. They probably lack space. The individuals we worked with were great. Hossein and Roy.
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Response from Stevens Creek Subaru:

Beulah- Thank you for bringing your concerns to our attention, we take them very seriously. We are happy to hear your overall experience with Hossein and Roy went well and would be grateful to serve you again in the future. It was a pleasure doing business with you.

Best,
Ron Bellehumeur Service Manager 408-984-2001
Oct 11, 2016
So far, all is good. We are finalizing the deal but they are professional and straight forward.
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Response from Stevens Creek Subaru:

Beth- Congratulations on your new purchase! We are grateful to hear your car buying experience was pleasant and hope you return and allow us to serve you again in the near future. Your business is appreciated,

Best,
Ron Bellehumeur Service Manager 408-984-2001
Sep 7, 2016
Jamal is very nice agent to deal with. Very accomodating and he explain everything. Same as ali the finance manager. Satisfaction guaranteed
1 of 1 people found this review helpful.
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Response from Stevens Creek Subaru:

Melvin- Thank you for taking the time to leave this positive review and giving recognition to Jamal. We are very happy to hear you had a pleasant experience here with us. If you have any automotive questions, please let us know and we will be happy to assist you. We hope we can help you with your next purchase soon. It was a pleasure doing business with you.

Best,
Ron Bellehumeur Service Manager 408-984-2001
Aug 27, 2016
futbol4me
prompt fair price
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Apr 22, 2016
Went in very undecided. Walked out satisfied and with the car of my dreams!
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Apr 3, 2016
Price firm No room for negotiations Only interested in selling with payments for a long duration No cash buyers
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Feb 29, 2016
Responded promptly with photos I ask for.
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Feb 28, 2016
To put it mildly,They are the worst. Instead of answering my questions, they would just send me the information i already had. When i finally tokd them to stop sending anything to me, SHANE sent me a very unproffesional response. I gave them 1 star because i could give them ZERO.
2 of 3 people found this review helpful.
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Dec 31, 2015
Made offer under asking price no movement.
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Nov 30, 2015
very good experience, went smoothly, pleasant people.
1 of 1 people found this review helpful.
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Nov 30, 2015
This dealer responded and made arrangements for me to test drive a truck.
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Nov 1, 2015
I emailed the dealer and heard back fairly quickly
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Read 32 old reviews
Sep 19, 2015
They misrepresented the car as the model I wanted. It was not, I was told after I signed their contract I could sell it back as a trade in an hour after I bought it. Yet I would NOT get the same price as they had just sold it for..Rude, cut throat Salesman. Said they wanted me to be Happy. I Am not and they do NOT care , I hate the car they pushed on me, with non Subaru Warranty. Third Party Warranty. Why? They will NOT stand by or certify most cars!!
3 of 3 people found this review helpful.
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Sep 8, 2015
Great! We bought the car!
1 of 2 people found this review helpful.
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Jul 17, 2015
They tried to charge me more than this amount. They acted like they were giving me a discount for 2,000 more than this even though it was advertised for this on true car & craig'slist.
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May 22, 2015
syllane
Initial contact was great. Gentlemen who sold car seemed honest and reliable. Got the car home from San Jose (I live in Bay Point, over an hour away) to discover that the car had been sold without a rear seatbelt. Had to contact dealer several times to even get a response. Took almost a month to get an appointment and had to spend all day in San Jose waiting. Requested a gas gift card for my trouble, which they did not supply that day. I had to wait another 2 weeks for it to arrive in the mail. Really disappointing purchase experience.
2 of 2 people found this review helpful.
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Apr 17, 2015
Good service and attention to detail Excellent trade in and terms
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Apr 1, 2015
wouldnt get the car i wanted said it didnt make good business sense to import car from other dealership. wanted to sell me a black cherry and i wanted black
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Mar 15, 2015
Alas, my car search has yet to end. All my many nuisance email were answered promptly, politely, and ready with an answer to help me.
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Mar 5, 2015
Exelente
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Mar 1, 2015
Cliff Nichols
They answered my question and were very helpful.
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Jan 28, 2015
Beniitec
Horrible Experience. Immediate email response, then after I replied, nothing. I called about 8 times. From getting left on hold for an eternity, dropping my call, to telling me the salesman would call me back is what was done. Yet, no one EVER called me. I called and on the 8th time finally got through to a salesman. Who proceeded to stall. Wanted to run my credit when I had already been pre-approved. So I finally gave in and sent him my address, insurance, drivers license. Then the next day proceeded to email me (after I sent two emails earlier in the day trying to get his attention) that the car had been sold. Talk about a horrible experience. I would never deal with this dealership again. :-(
1 of 1 people found this review helpful.
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Jan 24, 2015
Received email the night before that vehicle was there, drove over next day and it wasn't on the lot. Salesmen said oh we sold it last night but this vehicle is available.
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Dec 23, 2014
I'm completely satisfied with my purchase and experience with Stevens Creek Subaru!!
0 of 1 people found this review helpful.
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Dec 14, 2014
Quick and fast response
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Nov 10, 2014
Had a trade they told me my trade in was not of any valve but I look it up on Kelly Blue Book and the trade in valve is 10,064 - 11,287. I owned 8,000 no deal. Would never go back.
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Nov 9, 2014
will to work with you
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Oct 23, 2014
I found the perfect vehicle for my needs.
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Oct 19, 2014
The sales person started off by saying that the vehicle was rare while there are many others out there for sale to gain our interest. The sales price is lower online then the sticker price and his reasoning was that they do this to get customers in the door but that I would pay the lower price. Before I even got in the car for a test drive he had already assumed I was paying anything at all. He also did not know the speck of the vehicle. It does not have stock navigation rather the last owners custom square important that made the car feel cheap and tacky. I drove around the lot once and parked it back turned off my the experience. Then he proceed to bring me Mercedes Benz as a replacement at his own free will in a failed attempt to sell something. It was a waste of time.
1 of 1 people found this review helpful.
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Sep 4, 2014
Good contact and follow up. Went to see car 35 mi. drive, was disappointed in condition of car. Should have been told condition was rough. Car was over priced ...IMO
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Aug 30, 2014
Helpful easy going none pushy. I will go back when we need another car.
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Aug 23, 2014
The Sales man not try to help me, just say no no no when he haves alternatives for sales the car and I have my loan ready. Your dealer loses the sales.
1 of 1 people found this review helpful.
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Aug 3, 2014
nice people
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Jul 28, 2014
Good response, but purchased from a different seller.
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Jul 12, 2014
Called and informed I wanted the vehicle listed. In a matter of 30 minutes, I was contacted that I was approved. Picked up the vehicle within a couple of hours. Awesome!! Cynthia
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Jun 10, 2014
Receive e mail any time i have a questions. Good customer service
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May 7, 2014
this dealer is perfect
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Feb 6, 2014
Luis who handled finance was amazing and helped me with a great warranty. Overall, Marty was very helpful and friendly. They worked pretty fast to process the paperwork and car was in great condition
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Feb 1, 2014
Great experience and great price... Thank you!
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Jun 9, 2013
Attempted to give us wrong information about a problem with the car, tried to convince us it was stock and running normally, didn't accept our generous offer until they called us days later when apparently someone higher in command realized it was a good deal. All I can say is, be careful and make sure you know more about the car your'e buying than they do.
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Feb 21, 2013
Had a great time made it fun to sell them my car
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Jan 1, 2013
Car was in very bad condition. Not exactly as advertised
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Dec 25, 2012
Sash for sales and Tony for finance made for a great experience.
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Aug 4, 2012
Top notch people. Friendly, no pressure. A delight to work with. Highly recommend.
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