Stephen Cadillac GMC

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GM Certified Internet Dealer

1097 Farmington Ave, Bristol, CT 06010

Sales: (888) 378-0471

Service: (860) 583-3325

Today 9:00am - 8:00pm
(Closed Now)
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All reviewers have been verified to have contacted this dealer – Learn More
Feb 26, 2017
Insight_688
Pushy with test drive and didn't answer email questions.
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Response from Stephen Cadillac GMC:

Hello,

We are sorry to hear that your experience was not a positive one. At your earliest convenience would you email or call our BDC Manager David Simonin, so we may get a better understanding of the situation? He can by phone at 860-584-7336 and email at dsimonin@ctautomall.com.

Thank you.
Sep 5, 2016
Call me but the car was already sold
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Jun 20, 2016
Friendly and understanding
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Response from Stephen Cadillac GMC:

Thank you for the review Ingrid!
May 11, 2016
Sends updates as new used cars came in.
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May 9, 2016
They did respond . Very nice to talk too
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Mar 8, 2016
I'm saying this as someone who dealt with this dealer directly and I'm telling you, DO NOT DO BUSINESS WITH THESE PEOPLE. I called about a car listed here, talked to a sales manager, secured a deal and made a deposit over the phone. Two days later I drove 2 1/2 hours to the dealer. When I get there everyone was smiling and happy. Then they give me a different sales person and pull up with a DIFFERENT CAR. This car was similar but obviously not not the car I put the deposit on. As soon as I told them this was the wrong car, their attitudes completely changed. The sales person and assistance sales manager CHRISTIAN acted confused and then said they did not have the car I put the deposit on. There was no understanding and no explanation as to what happened to the car I put the deposit on, from anyone there. When I explained i drove 2 1/2 hours, took a day off from work, wasted gas and my time, I was met with shrugs by the staff. Understandably, I was upset. When I made it clear I was unhappy, asked for my deposit back and not interested in another car, I was asked to leave and threatened to have the police called to escort me out. I demanded my $500.00 deposit back, and they said they refunded it. The deposit still has not been refunded to my account and I've had to file a dispute with my bank, just to get my money back. If you want to save yourself headaches, stress, and have peace of mind, I would avoid this dealer like the plague. Incidentally, the ad for the car is still online here and on their website. This is what I believe happened: They put up a nice ad for a car that attracts people into the dealer. Over the phone, they will say the car is there. Once the person comes into the dealer, they will try and get them to buy what they really have on the lot. If the person agrees, great for them they get a sale. If the person doesn't want to deal, they can leave and the dealer hasn't lost anything, except a bad review if the person inclines to do so. This is the game they are running. Look at the other reviews on here, because I am not the only one they have done this to. Please save yourself the hassle, and find your care from another dealer, a dealer with integrity, honestly and a good reputation. Not this place.
15 of 17 people found this review helpful.
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Feb 10, 2016
Took some time for someone to get back to me.
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Feb 8, 2016
The sales staff seems to be on the ball. We did not put A deal together, but the staff did keep in contact.
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Response from Stephen Cadillac GMC:

Thank you for considering us, hopefully in the future we can earn your business!
Feb 2, 2016
Spent over 2 hours at the dealership. Also the sales rep, alone with the manager, would making promises but not hold up to the information that was provided. Very unsatified with the professionalism that was provided. They continued to give bad attitude, and use profanity in front of customers.
3 of 3 people found this review helpful.
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Aug 29, 2015
Terrible. Was ready to drive over an hour to see this car and they gave me the run around before just not calling me back all together. Seems like a sloppy and unprofessional operation. Had no answers to simple questions. Should've listened when I was warned about them.
3 of 3 people found this review helpful.
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May 16, 2015
Very easy to deal with. Love the car.
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Apr 30, 2015
Responded quickly but no transaction as car was not AWD, which was my misunderstanding
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Response from Stephen Cadillac GMC:

Sorry to hear that there was a misunderstanding. Hopefully in the future there will be another chance for us to earn your business.
Apr 27, 2015
Very professional. I would go back and buy again
1 of 1 people found this review helpful.
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Response from Stephen Cadillac GMC:

Thank you for the great review! We hope to see you again for your next car.
Read 17 old reviews
Apr 25, 2015
No hassle negotiation.
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Feb 28, 2015
The car I wanted was sold. They told me it was available I had a long drive and wasted my time
1 of 1 people found this review helpful.
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Jan 10, 2015
Although the vehicle was already sold they did respond quickly and checked in more than once.
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Jan 4, 2015
Everyone was helpful got out of there way to make sure i drive the car home the same day .
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Sep 21, 2014
They no longer had the used vehicle that we had found on cargurus.com but it's not like our hearts had been set on it. There was a nice selection of other vehicles that fit our needs, and we worked with a very pleasant salesperson to find the right fit. As a result we bought a very satisfactory vehicle at a very fair price (based on cargurus.com evaluation).
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Sep 9, 2014
Willing to negotiate and took care of what they said they would.
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Aug 14, 2014
Very prompt and pleasant to my request but the car i was looking at was sold.
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Aug 5, 2014
very professional
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Jul 29, 2014
good
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Apr 15, 2014
very professional..engaging..and seemingly honest
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Apr 5, 2014
Miserable experience. Vehicle wasn't prepped at all. Warning lights displaying on dash weren't cleared and the vehicle wreaked of smoke. Sales manager was 'cold' and 'dismissive'.
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Mar 28, 2014
I drove half an hour away to test drive car and they knew the car didn't even start would not recommend to a friend nor enemy.
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Feb 5, 2014
Tried calling a couple times and they werent very rwaponsive until it was too late
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Dec 26, 2013
They did exactly what was expected great experience
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Dec 1, 2013
Poor info on the truck
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Nov 17, 2013
The whole staff was great!!!!
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Jul 7, 2013
Too far. Too many emails, too many phone calls.
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