Stark at Merrill

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GM Certified Internet Dealer, GM Certified Used Vehicles

N259 N Brandenburg Ave
Merrill, WI 54452

Sales: (715) 804-4341

Service: (715) 804-4144

Today 9:00 AM - 5:00 PM
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
May 5, 2018
Great experience with salesperson Kelly V. She was a pleasure from start to finish. GM Paul came through with agreeable terms and my daughter purchased her first car on her own. Highly recommend Stark if you are in the market for a used or new vehicle.
Apr 28, 2018
Responded quick with all the information I needed
Apr 18, 2018
Great dealer...nice and easy!
Apr 13, 2018
Very good, kept on top of meeting via email. I didn't like being called girlfriend by the saleswoman. Seemed too ...wrong. impersonal. Or maybe I am too old at 57 for that.
1 people found this review helpful.
Feb 18, 2018
They would not negotiate and now I receive random emails from the without and information of other cars just a blank email. The second email they sent me was a blanket email.
Jan 24, 2018
Very good experience. Kelly has been very nice to work with
Jan 2, 2018
Karl Stewart
great response time very helpful with all questions
Dec 29, 2017
Had slight technical issue getting some info but No pressure and Kelly got me the info I needed.
Nov 26, 2017
Mochaconrad
Many errors on contract. When I told my sales guy about it he told me to be more trusting, not to worry, they aren't trying to rip me off and this is why I'm single. He dropped a girl like me in June... (real Professional!!) Errors I found when looking over contract: Was changed state tax (normal) Was changed County tax (wrong! Bc brown county and stare if with are both 5% so no additional tax can be charged. Was charged stadium tax (again wrong bc lambeau field has been paid off since 2015 do no longer stadium tax) Was charged $174 for dmv costs... Turns out they charged me for both transferring my plates AND new plates. The service fee/document fee they charge is $399 no matter what the car or price. Average in Wisconsin is $152. While they couldn't lower that price on contract I was able to get them to take off the $50 nitrogen air charge as well as $150 off final price bc I wasn't going to pay $399 for service/document fees. They were able to certified my vehicle which was great because additional warranty is something that would make it break my sale. However on contract they failed to write it in there so I had to tell them to do that. Had to get an "I owe you" because they only had one key fob (even though the car sat on lot from June 6 2017- November 24 2017) car salesman had already placed order on Thursday or Friday so was supposed to be arriving on Monday. Since I live 2+ hours away he now will be mailing a key.
2 people found this review helpful.
Nov 20, 2017
They did reply right away,but in used vehicles that we've looked at, we are noticing, there isn't much effort to detail or clean them well. It doesn't take much to wipe them out and shampoo an interior. The fact they don't seem to do that , makes us wonder what else gets skipped.
Nov 14, 2017
MJHC OUI
Stays in touch and answers all questions delagently.
Jun 5, 2017
Guru9DCWR
GM and sales rep very pleasant to work with.
0 people found this review helpful.
Apr 7, 2017
One initial automated email outreach stating that I would be contacted during normal business hours and no follow-up.
1 people found this review helpful.
Jan 25, 2017
Dealer was very nice
Oct 10, 2016
The salesperson contacted me and worked with me. Even though we did not make the deal I would recommend contacting them if they have a vehicle that you are interested in. It was a pleasure working with them.
Sep 13, 2016
got an email back and answered the questions that I had and is willing to work with me.
0 people found this review helpful.
Read 3 old reviews
Mar 5, 2015
Awsme to wrk wth bought a used trck had a dent and a rust spot they took care of it at no charge . Everyone involved was veryhlpfll and our sales man kevin stayed on top of thngs wth updates. Very satisfied
0 people found this review helpful.
Apr 10, 2012
Dealership did not respond by email or by phone on a vehicle they have had for 90 days and list as negotiable. Guess they don't want to sell cars or they don't believe someone would drive 3 hours to buy from them.
Mar 24, 2011
Responsive to customer inquiries. Appears willing to develop rapport with 'long-term' shoppers: is patient.

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