Short-Redmond Ford

1916 Jacksboro Pike
La Follette, TN 37766

http://www.short-redmondford.com

Sales: (423) 393-7131

Service: (866) 724-7096

Today 9:00 AM - 7:00 PM

(Closed Now)

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Sales Reviews (45)

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Apr 7, 2018

Lradford

Quick to respond

Is this review helpful? Yes | No

Mar 25, 2018

Rocksfam

The dealer contacted me with the information I asked for.

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Mar 23, 2018

Donnie

Awesome bunch of guys to work with. We drove 6 hours to their dealership and it was a true pleasure doing business with the entire staff. I will go back!!!!

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Mar 2, 2018

Harley

Very pleased with Short-Redmond Ford. Initial s was answered within a very short period of time. That was 2/23/18 and they have continued to send updates. Just haven't decided whether to buy this truck or not.

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Mar 1, 2018

Randy

Fast response and friendly

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Feb 9, 2018

Guru9FDX7

Excellent service and response

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Jan 2, 2018

GuruZP7RS

great

0 of 1 people found this review helpful.

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Jan 2, 2018

Ben

The dealer contacted me in a timely professional manner. The price seems reasonable and I am still considering the car among others. Whether I buy is still undecided.

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Dec 10, 2017

Expo_2146

I didn't buy the car yet and may not buy it, but the dealer is very pleasant and professional.

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Nov 23, 2017

Trip S

I purchased a used 2017 F250 from them from out of state and they were very easy to work with and accomodating. Highly recommend.

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Nov 16, 2017

Candice

We were looking at a Used 2004 Toyota Sequoia priced @ $4500 had around 230k miles the check engine light was on, needed a sensor, had a small emission leak and had some other issues . So we asked the salesman what the bottom cash dollar they would take for it. The salesman replies with... $200 because this vehicle was mispriced and if you don't take it today the price will be going up. So with the issues we chose not to buy it. A day or two later we get an email from cargurus that the price had DROPPED $600. Called the salesman he was rude. Told us that he couldn't give us the vehicle which we OBVIOUSLY were NOT asking him to do. Spoke with the manager he was nice and apologized. But after the experience we chose not to go back there.

4 of 4 people found this review helpful.

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Oct 20, 2017

GuruDXPWS

II was pleased with the experience thank you

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Oct 20, 2017

lonnie

Decent experience. Salesman was a bit slow but was very nice and helpful. Didn't make a deal because trade in value that was quoted to low for me. Overall no complaints just didn't work out.

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Sep 25, 2017

Andrew

Very helpful.

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Sep 23, 2017

TNGirl65

Contacted me very quickly. Not high pressure.

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Aug 13, 2017

GuruD4PSN

Very courteous

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Aug 10, 2017

Guru98H2F

One of the best when it comes to customer service!!

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Aug 2, 2017

Dragontaymer

Already told them I wasn't interested in the car anymore but they won't stop emailing me!!!!

4 of 6 people found this review helpful.

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Jul 18, 2017

Brad

They keep sending a form email thats the same thing over n over.

5 of 6 people found this review helpful.

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Jun 29, 2017

john

Vehicle exactly as described. Gave max trade in for my vehicle. Drove Infinity home same day. My wife loves it.

2 of 2 people found this review helpful.

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Jun 24, 2017

Francisco

I spoke to the same salesperson twice and he told me he will return the call for a deal on a cash price. But he never did.

2 of 2 people found this review helpful.

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Jun 22, 2017

Guru9WPL1

Very good and truthfull about the truck

2 of 2 people found this review helpful.

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Jun 6, 2017

Vol_Bengal

Sales guy was nice. Car had been damaged that didn't show in Carfax. You could hear glass in the door when you closed it... and little pieces fell out. Other than low-balling me on my trade, westill would have done the deal.

7 of 8 people found this review helpful.

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Apr 18, 2017

Richard

Very friendly, willing to go out of their way to help.

2 of 2 people found this review helpful.

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Apr 5, 2017

David

Responded very quickly

2 of 2 people found this review helpful.

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Apr 2, 2017

Benjamin

Didn't buy the truck from them because they sold it before I could test drive but they were quick to respond to my questions and seemed like straight shooters

3 of 3 people found this review helpful.

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Apr 2, 2017

Shirley

The rep contacted me within minutes and not only assured me that the car I was interested in was still in stock but told me of another one just in that had fewer miles and was an even better deal. No high pressure. Very pleased with them.

3 of 4 people found this review helpful.

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Mar 6, 2017

ActorMike

Great dealer, friendly staff, tons of nice used cars in stock!

2 of 2 people found this review helpful.

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Feb 22, 2017

Great dealer. Worth the drive from Knoxville. Was given a fair value for my trade in. Mathew and Brian were very friendly and attentive to what I was looking for

1 of 1 people found this review helpful.

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Feb 20, 2017

ramon

Contacted me quickly

1 of 1 people found this review helpful.

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Jan 12, 2017

tina

responded promptly, very helpful.

1 of 1 people found this review helpful.

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Dec 3, 2016

Ronald

Very courteous and helpful. Good deal and ready to answer questions.

3 of 3 people found this review helpful.

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Nov 18, 2016

James

Great people, easy to negotiate with.

1 of 1 people found this review helpful.

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Nov 2, 2016

Bill

I actually called the business before they had time to process my request. The representative answering the phone was very helpful. Another representative called the following day and was helpful as well.

2 of 3 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Bill, Thanks so much for the wonderful review. Please let us know if there's ever anything you need. We appreciate your business!

Oct 22, 2016

Kathy

Sales manager was suppose to call me back after he talked to manager. He never returned call.

2 of 3 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Kathy, Thanks so much for the feedback and please accept our sincerest apologies for our manager not getting back with you right away. Our #1 goal is customer satisfaction and will do whatever we can to make sure this does not happen again.

Oct 13, 2016

Marsha

Everyone was very nice Had the car ready for me when I got there Would do business with them again

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Marsha, We really appreciate you taking the time to leave us a wonderful review. Please let us know if you ever need anything. We look forward to servicing your families vehicle needs for many years to come. Thanks for your business!

Oct 12, 2016

Chris

Timely response with the requested information.

Is this review helpful? Yes | No

Response from current dealership owner:

Thanks for the nice review Chris. Please let us know if we can ever be of assistance and we appreciate your business!

Aug 30, 2016

Donna

Dealer contacted me immediately.

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Response from current dealership owner:

Thank you so much for the wonderful review Donna! It is our goal to respond to our customers as quick as possible.

Aug 30, 2016

Jean

Nice

Is this review helpful? Yes | No

Response from current dealership owner:

Thanks so much for your business and the wonderful review Jean! We look forward to servicing your vehicle needs for many years to come.

Aug 9, 2016

Justin

The people at Short-Redmond Ford were excellent. I was originally going there for another car but there were some problems with it and the didn't hesitate to help me get things worked out for the other one I had chosen. All in all everything went smoothly with them. You should check them out if ever looking for a car and get Mitch as your salesman.

1 of 2 people found this review helpful.

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Response from current dealership owner:

Justin we really appreciate your review and endorsement of our dealership. Congratulations from everyone at Short-Redmond Ford. Thank you for your business. We look forward to serving your vehicles needs for years to come.

Jun 26, 2016

Michele

Awesome people to work with. John wrinkle is a great salesman and goes above and beyond to make sure he is putting you in the right vehicle.

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Response from current dealership owner:

Thanks for the excellent review Michele. We really appreciate your business and look forward to taking care of your vehicle needs for many years to come.

Jun 7, 2016

Leonora

Great people! Good deals on cars. John is awesome.

Is this review helpful? Yes | No

Response from current dealership owner:

Thanks you so much for the wonderful review Leonora! We really appreciate your business and look forward to taking care of your car needs for many years to come.

May 2, 2016

charles

cars sold before I could get it ,he call and let me know

Is this review helpful? Yes | No

Response from current dealership owner:

Thanks for the 5 Star review. Please let us know if we can be of any assistance in the future.

Apr 30, 2016

Jose

Fast response and professional sales people

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you for your business and the 5 Start review Jose. We look forward to serving all your vehicle needs for many years to come.

Apr 22, 2016

Tim

Received an email response the same day (weekend) and a salesman called me on Monday. Very pleased with the follow up from the dealer!

Is this review helpful? Yes | No

Response from current dealership owner:

Thanks so much for the kind review Tim. Please let us know if we can be of any assistance.

Read 16 old reviews

Apr 8, 2016

Mark

Very good. We are not buying from there due to driving distance. The dealership, from internet to in-store sales, was very responsive and friendly.

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you very much for the 5 Star review Mark. Please let us know if we can be of any assistance in the future.

Mar 26, 2016

Mama4

This dealer worked hard to make a deal that fit my budget. I will be returning in the future!

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Feb 26, 2016

Chad

Good

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Feb 14, 2016

Jerry

Contacted me right away...

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Feb 4, 2016

Mark

I contacted this dealer for more information on the white CC. After getting in touch with me he said he would work something out with his manager and get back with me (because I'm over an hour away and very busy). After calling me back 3 days later all he would do is attempt to get me into the dealership. Like I said, I'm extremely busy and don't have time to bicker over price on the lot. Give me a good deal over the phone, and I'll come in and buy the car. He wouldn't do that, so I'm looking elsewhere... Although the CC is hard to find. I'm still looking elsewhere. Thanks for the timely feedback and lack of competency with giving me a deal over the phone.

0 of 1 people found this review helpful.

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Jan 23, 2016

michael

They were persistent in trying to contact me about the car I asked about and polite

1 of 1 people found this review helpful.

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Dec 31, 2015

tricia

Got back to me right away. Answered all my quesrions.

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Dec 13, 2015

David

Eric is a great guy

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Nov 14, 2015

David

very friendly...professional...lots of resources....highly rec.....go there...nice people 5 star

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Aug 22, 2015

Bill

Nice people to do business with.

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Jul 6, 2015

I requested the carfax for an Infinity and hit a response from the dealership. In not receiving the carfax as requested made me question the condition of the car.

3 of 3 people found this review helpful.

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May 27, 2015

carl

Awesome dealership. Very professional. 5 star experience. do yourself a favor and go see these guys. You won't be disappointed.

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May 26, 2015

Arthur

Car was not at dealership as advertised

2 of 2 people found this review helpful.

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Response from current dealership owner:

We are sorry you did not have a good experience. We strive for customer satisfaction. Please call us at 423-562-2251 and ask to speak with a Sales Manager so that we may ensure you have a better experience with our dealership.

May 11, 2015

Debbie

Very good to work with!!!! I would highly recommend them!!!!

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May 11, 2015

Aaron

Matt Helms was very helpful, and did everything he could to get me the best deal.

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Mar 18, 2015

Callie

Contacted very quickly. Polite dealer.

Is this review helpful? Yes | No

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Short-Redmond Ford