Short-Redmond Ford

1916 Jacksboro Pike
La Follette, TN 37766

http://www.short-redmondford.com

Sales: (423) 393-7131

Service: (866) 724-7096

Today 9:00am - 7:00pm

(Closed Now)

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Sales Reviews (41)

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Andrew

Sep 25, 2017

Very helpful.

Is this review helpful? Yes | No

TNGirl65

Sep 23, 2017

Contacted me very quickly. Not high pressure.

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GuruD4PSN

Aug 13, 2017

Very courteous

Is this review helpful? Yes | No

Guru98H2F

Aug 10, 2017

One of the best when it comes to customer service!!

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Dragontaymer

Aug 2, 2017

Already told them I wasn't interested in the car anymore but they won't stop emailing me!!!!

3 of 5 people found this review helpful.

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Brad

Jul 18, 2017

They keep sending a form email thats the same thing over n over.

3 of 4 people found this review helpful.

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john

Jun 29, 2017

Vehicle exactly as described. Gave max trade in for my vehicle. Drove Infinity home same day. My wife loves it.

2 of 2 people found this review helpful.

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Francisco

Jun 24, 2017

I spoke to the same salesperson twice and he told me he will return the call for a deal on a cash price. But he never did.

1 of 1 people found this review helpful.

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Guru9WPL1

Jun 22, 2017

Very good and truthfull about the truck

2 of 2 people found this review helpful.

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Vol_Bengal

Jun 6, 2017

Sales guy was nice. Car had been damaged that didn't show in Carfax. You could hear glass in the door when you closed it... and little pieces fell out. Other than low-balling me on my trade, westill would have done the deal.

7 of 8 people found this review helpful.

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Richard

Apr 18, 2017

Very friendly, willing to go out of their way to help.

2 of 2 people found this review helpful.

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David

Apr 5, 2017

Responded very quickly

2 of 2 people found this review helpful.

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Benjamin

Apr 2, 2017

Didn't buy the truck from them because they sold it before I could test drive but they were quick to respond to my questions and seemed like straight shooters

3 of 3 people found this review helpful.

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Shirley

Apr 2, 2017

The rep contacted me within minutes and not only assured me that the car I was interested in was still in stock but told me of another one just in that had fewer miles and was an even better deal. No high pressure. Very pleased with them.

3 of 4 people found this review helpful.

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ActorMike

Mar 6, 2017

Great dealer, friendly staff, tons of nice used cars in stock!

2 of 2 people found this review helpful.

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Feb 22, 2017

Great dealer. Worth the drive from Knoxville. Was given a fair value for my trade in. Mathew and Brian were very friendly and attentive to what I was looking for

1 of 1 people found this review helpful.

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ramon

Feb 20, 2017

Contacted me quickly

1 of 1 people found this review helpful.

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tina

Jan 12, 2017

responded promptly, very helpful.

1 of 1 people found this review helpful.

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Ronald

Dec 3, 2016

Very courteous and helpful. Good deal and ready to answer questions.

3 of 3 people found this review helpful.

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James

Nov 18, 2016

Great people, easy to negotiate with.

1 of 1 people found this review helpful.

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Bill

Nov 2, 2016

I actually called the business before they had time to process my request. The representative answering the phone was very helpful. Another representative called the following day and was helpful as well.

2 of 3 people found this review helpful.

Is this helpful? Yes | No

Response from Short-Redmond Ford:

Bill, Thanks so much for the wonderful review. Please let us know if there's ever anything you need. We appreciate your business!

Kathy

Oct 22, 2016

Sales manager was suppose to call me back after he talked to manager. He never returned call.

2 of 3 people found this review helpful.

Is this helpful? Yes | No

Response from Short-Redmond Ford:

Kathy, Thanks so much for the feedback and please accept our sincerest apologies for our manager not getting back with you right away. Our #1 goal is customer satisfaction and will do whatever we can to make sure this does not happen again.

Marsha

Oct 13, 2016

Everyone was very nice Had the car ready for me when I got there Would do business with them again

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Response from Short-Redmond Ford:

Marsha, We really appreciate you taking the time to leave us a wonderful review. Please let us know if you ever need anything. We look forward to servicing your families vehicle needs for many years to come. Thanks for your business!

Chris

Oct 12, 2016

Timely response with the requested information.

Is this review helpful? Yes | No

Response from Short-Redmond Ford:

Thanks for the nice review Chris. Please let us know if we can ever be of assistance and we appreciate your business!

Donna

Aug 30, 2016

Dealer contacted me immediately.

Is this review helpful? Yes | No

Response from Short-Redmond Ford:

Thank you so much for the wonderful review Donna! It is our goal to respond to our customers as quick as possible.

Jean

Aug 30, 2016

Nice

Is this review helpful? Yes | No

Response from Short-Redmond Ford:

Thanks so much for your business and the wonderful review Jean! We look forward to servicing your vehicle needs for many years to come.

Justin

Aug 9, 2016

The people at Short-Redmond Ford were excellent. I was originally going there for another car but there were some problems with it and the didn't hesitate to help me get things worked out for the other one I had chosen. All in all everything went smoothly with them. You should check them out if ever looking for a car and get Mitch as your salesman.

1 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from Short-Redmond Ford:

Justin we really appreciate your review and endorsement of our dealership. Congratulations from everyone at Short-Redmond Ford. Thank you for your business. We look forward to serving your vehicles needs for years to come.

Michele

Jun 26, 2016

Awesome people to work with. John wrinkle is a great salesman and goes above and beyond to make sure he is putting you in the right vehicle.

Is this review helpful? Yes | No

Response from Short-Redmond Ford:

Thanks for the excellent review Michele. We really appreciate your business and look forward to taking care of your vehicle needs for many years to come.

Leonora

Jun 7, 2016

Great people! Good deals on cars. John is awesome.

Is this review helpful? Yes | No

Response from Short-Redmond Ford:

Thanks you so much for the wonderful review Leonora! We really appreciate your business and look forward to taking care of your car needs for many years to come.

charles

May 2, 2016

cars sold before I could get it ,he call and let me know

Is this review helpful? Yes | No

Response from Short-Redmond Ford:

Thanks for the 5 Star review. Please let us know if we can be of any assistance in the future.

Jose

Apr 30, 2016

Fast response and professional sales people

Is this review helpful? Yes | No

Response from Short-Redmond Ford:

Thank you for your business and the 5 Start review Jose. We look forward to serving all your vehicle needs for many years to come.

Tim

Apr 22, 2016

Received an email response the same day (weekend) and a salesman called me on Monday. Very pleased with the follow up from the dealer!

Is this review helpful? Yes | No

Response from Short-Redmond Ford:

Thanks so much for the kind review Tim. Please let us know if we can be of any assistance.

Mark

Apr 8, 2016

Very good. We are not buying from there due to driving distance. The dealership, from internet to in-store sales, was very responsive and friendly.

Is this review helpful? Yes | No

Response from Short-Redmond Ford:

Thank you very much for the 5 Star review Mark. Please let us know if we can be of any assistance in the future.

Mama4

Mar 26, 2016

This dealer worked hard to make a deal that fit my budget. I will be returning in the future!

Is this review helpful? Yes | No

Cgrooms

Feb 26, 2016

Good

Is this review helpful? Yes | No

Jerry

Feb 14, 2016

Contacted me right away...

Is this review helpful? Yes | No

Mark

Feb 4, 2016

I contacted this dealer for more information on the white CC. After getting in touch with me he said he would work something out with his manager and get back with me (because I'm over an hour away and very busy). After calling me back 3 days later all he would do is attempt to get me into the dealership. Like I said, I'm extremely busy and don't have time to bicker over price on the lot. Give me a good deal over the phone, and I'll come in and buy the car. He wouldn't do that, so I'm looking elsewhere... Although the CC is hard to find. I'm still looking elsewhere. Thanks for the timely feedback and lack of competency with giving me a deal over the phone.

Is this review helpful? Yes | No

michael

Jan 23, 2016

They were persistent in trying to contact me about the car I asked about and polite

1 of 1 people found this review helpful.

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tricia

Dec 31, 2015

Got back to me right away. Answered all my quesrions.

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David

Dec 13, 2015

Eric is a great guy

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David

Nov 14, 2015

very friendly...professional...lots of resources....highly rec.....go there...nice people 5 star

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Read 7 old reviews

Bill

Aug 22, 2015

Nice people to do business with.

Is this review helpful? Yes | No

Jul 6, 2015

I requested the carfax for an Infinity and hit a response from the dealership. In not receiving the carfax as requested made me question the condition of the car.

3 of 3 people found this review helpful.

Is this helpful? Yes | No

carl

May 27, 2015

Awesome dealership. Very professional. 5 star experience. do yourself a favor and go see these guys. You won't be disappointed.

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Arthur

May 26, 2015

Car was not at dealership as advertised

2 of 2 people found this review helpful.

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Response from Short-Redmond Ford:

We are sorry you did not have a good experience. We strive for customer satisfaction. Please call us at 423-562-2251 and ask to speak with a Sales Manager so that we may ensure you have a better experience with our dealership.

Debbie

May 11, 2015

Very good to work with!!!! I would highly recommend them!!!!

Is this review helpful? Yes | No

Aaron

May 11, 2015

Matt Helms was very helpful, and did everything he could to get me the best deal.

Is this review helpful? Yes | No

Callie

Mar 18, 2015

Contacted very quickly. Polite dealer.

Is this review helpful? Yes | No

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Short-Redmond Ford