Shift - San Francisco

Shift offers private party cars and prices with the peace-of-mind of a full
mechanical and safety inspection and transparency on all cosmetic
blemishes.  Cars are priced significantly below dealerships, so you know
you’re getting a great deal without any haggling.  Find a car you like and call
us to schedule a free, no obligation test drive at a time and location
convenient to you.  And when you’ve found your dream car, we’ll sell your
old one for you!

Sales: (415) 539-0311

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Featured Listings
https://static.cargurus.com/images/forsale/2017/08/24/16/16/2015_chevrolet_camaro-pic-1906186512532714601-152x114.jpeg

2015 Chevrolet Camaro 2SS Used Cars in San Francisco, CA 94114

Great Deal
$5,963 BELOW
CarGurus IMV of $30,913

Price: $24,950

Mileage: 16,673

Location: San Francisco, CA 94114

Average time on market: 27 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Red Description: Used 2015 Chevrolet Camaro 2SS for sale - $24,950, 16,673 miles with LE Package, Leather Seats, Sunroof/Moonroof, Navigation System, RS Package, Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/08/26/13/02/2013_subaru_impreza_wrx_sti-pic-420683354409282295-152x114.jpeg

2013 Subaru Impreza WRX STi Used Cars in San Francisco, CA 94114

Great Deal
$5,588 BELOW
CarGurus IMV of $26,538

Price: $20,950

Mileage: 77,517

Location: San Francisco, CA 94114

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Silver Description: Used 2013 Subaru Impreza WRX STi for sale - $20,950, 77,517 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/29/10/31/2013_honda_pilot-pic-7629122570139799309-152x114.jpeg

2013 Honda Pilot LX Used Cars in San Francisco, CA 94114

Great Deal
$3,755 BELOW
CarGurus IMV of $23,705

Price: $19,950

Mileage: 16,717

Location: San Francisco, CA 94114

Average time on market: 26 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Silver Description: Used 2013 Honda Pilot LX for sale - $19,950, 16,717 miles with Steel Wheels, Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2017/08/29/08/52/2015_infiniti_q60-pic-4634097372938234734-152x114.jpeg

2015 INFINITI Q60 Journey Used Cars in San Francisco, CA 94114

Great Deal
$5,778 BELOW
CarGurus IMV of $28,128

Price: $22,350

Mileage: 10,865

Location: San Francisco, CA 94114

Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Grey Description: Used 2015 INFINITI Q60 Journey for sale - $22,350, 10,865 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System, Premium Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/29/08/52/2016_ford_expedition-pic-7949530190237595413-152x114.jpeg

2016 Ford Expedition EL XLT 4WD Used Cars in San Francisco, CA 94114

Great Deal
$7,762 BELOW
CarGurus IMV of $39,112

Price: $31,350

Mileage: 18,537

Location: San Francisco, CA 94114

Average time on market: 45 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Description: Used 2016 Ford Expedition EL XLT 4WD for sale - $31,350, 18,537 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/24/16/16/2015_subaru_wrx_sti-pic-3573214420387627015-152x114.jpeg

2015 Subaru WRX STI Limited Used Cars in San Francisco, CA 94114

Great Deal
$5,102 BELOW
CarGurus IMV of $33,752

Price: $28,650

Mileage: 31,063

Location: San Francisco, CA 94114

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Blue Description: Used 2015 Subaru WRX STI Limited for sale - $28,650, 31,063 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/29/08/45/2013_subaru_brz-pic-858948158083189877-152x114.jpeg

2013 Subaru BRZ Limited Used Cars in San Francisco, CA 94114

Great Deal
$3,325 BELOW
CarGurus IMV of $19,525

Price: $16,200

Mileage: 32,932

Location: San Francisco, CA 94114

Average time on market: 20 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Blue Description: Used 2013 Subaru BRZ Limited for sale - $16,200, 32,932 miles with Navigation System, Bluetooth
https://static.cargurus.com/images/forsale/2017/08/29/08/45/2014_chevrolet_equinox-pic-2175542596390598228-152x114.jpeg

2014 Chevrolet Equinox LTZ AWD Used Cars in San Francisco, CA 94114

Great Deal
$3,861 BELOW
CarGurus IMV of $23,211

Price: $19,350

Mileage: 37,335

Location: San Francisco, CA 94114

Average time on market: 43 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Black Description: Used 2014 Chevrolet Equinox LTZ AWD for sale - $19,350, 37,335 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Safety Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/29/08/38/2015_ford_fusion-pic-3899203742715370548-152x114.jpeg

2015 Ford Fusion SE Used Cars in San Francisco, CA 94114

Great Deal
$3,313 BELOW
CarGurus IMV of $15,663

Price: $12,350

Mileage: 31,353

Location: San Francisco, CA 94114

Average time on market: 41 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Description: Used 2015 Ford Fusion SE for sale - $12,350, 31,353 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/24/08/42/2014_toyota_4runner-pic-764290241757750230-152x114.jpeg

2014 Toyota 4Runner Limited Used Cars in San Francisco, CA 94114

Great Deal
$4,320 BELOW
CarGurus IMV of $34,970

Price: $30,650

Mileage: 37,572

Location: San Francisco, CA 94114

Average time on market: 38 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Silver Description: Used 2014 Toyota 4Runner Limited for sale - $30,650, 37,572 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/26/08/47/2015_bmw_3_series-pic-739255841757001740-152x114.jpeg

2015 BMW 3 Series 328d xDrive Wagon Used Cars in San Francisco, CA 94114

Great Deal
$4,833 BELOW
CarGurus IMV of $34,483

Price: $29,650

Mileage: 35,690

Location: San Francisco, CA 94114

Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Orion Silver Metallic Description: Used 2015 BMW 3 Series 328d xDrive Wagon for sale - $29,650, 35,690 miles with Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Premium Package
https://static.cargurus.com/images/forsale/2017/08/29/08/52/2017_buick_lacrosse-pic-5908973425272357000-152x114.jpeg

2017 Buick LaCrosse Essence Used Cars in San Francisco, CA 94114

Great Deal
$8,226 BELOW
CarGurus IMV of $36,576

Price: $28,350

Mileage: 3,300

Location: San Francisco, CA 94114

Average time on market: 75 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Grey Description: Used 2017 Buick LaCrosse Essence for sale - $28,350, 3,300 miles with Bluetooth, Leather Seats, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/09/13/09/03/2016_acura_mdx-pic-2980778507513488229-152x114.jpeg

2016 Acura MDX Used Cars in San Francisco, CA 94114

Great Deal
$6,101 BELOW
CarGurus IMV of $39,751

Price: $33,650

Mileage: 14,985

Location: San Francisco, CA 94114

Average time on market: 40 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Gray Description: Used 2016 Acura MDX for sale - $33,650, 14,985 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/08/29/08/41/2015_honda_accord-pic-5270138047349677610-152x114.jpeg

2015 Honda Accord EX Used Cars in San Francisco, CA 94114

Great Deal
$3,518 BELOW
CarGurus IMV of $19,468

Price: $15,950

Mileage: 25,138

Location: San Francisco, CA 94114

Average time on market: 42 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Black Description: Used 2015 Honda Accord EX for sale - $15,950, 25,138 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/29/08/52/2017_ford_fusion-pic-7561763581898527339-152x114.jpeg

2017 Ford Fusion SE Used Cars in San Francisco, CA 94114

Great Deal
$4,784 BELOW
CarGurus IMV of $21,134

Price: $16,350

Mileage: 10,931

Location: San Francisco, CA 94114

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2017 Ford Fusion SE for sale - $16,350, 10,931 miles with Bluetooth, Backup Camera, Navigation System, Alloy Wheels, Technology Package
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All reviewers have been verified to have contacted this dealer – Learn More
Sep 17, 2017
Was great. Fair price, very convenient and painless, professional staff.
Is this review helpful? Yes | No
Sep 17, 2017
Just got an email that the car was gone. Email was sent in a timely manner.
Is this review helpful? Yes | No
Sep 17, 2017
Good
Is this review helpful? Yes | No
Sep 17, 2017
GuruDP9BZ
Easy and pretty fast. I spent time alone on the website I LOVE THEIR SITE because its simple to browse, with all the information written clearly in black and white down to the bottom line so i knew before i spoke to anyone what I was in for. Also when they offer to bring the car to you home or work it was even better for me since i have not felt well lately and i also sold my car last week so it harder for me to get around. They also happened to have the right car that caught my eye at the right time. so i guess thats about that . i have not purchased a car since 2002 so the process appears daunting at first. Shift really does simlyfy it so well . thats not to say you don't have to do your due diligence and compare, shop etc. I kept coming back to their site cause pleasant to view. The Fords i love so much had great exposure a good variety, but i couldn't resist the BEAMER. BTY I only drive a couple thousand miles per year so I don't feel too guilty . but the next car will definately be hybrid or LOVE CMAX too thanks again.
Is this review helpful? Yes | No
Sep 16, 2017
Convenient for us to go directly to the lot in SSF, salesperson was very patient with us. Good location to test drive because near the freeway entrance. Didn't purchase a car, but would definitely go back. Prices seem to be good for the Bay Area.
Is this review helpful? Yes | No
Sep 14, 2017
I had a wonderful experience with Shift. Unlike many other dealerships they are upfront with things like bumps, scratches and problems with the car. The person who came for a test-drive with me was nice and not-pushy as a typical dealer would be. I felt assured that if anything goes wrong with the car, I won't have to suffer the consequences. I bought the car and so far I'm enjoying it a lot!
2 of 2 people found this review helpful.
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Sep 12, 2017
GuruDH76Z
I am happy with the service. The sales Person was professional
Is this review helpful? Yes | No
Sep 9, 2017
The car was advertised before it was available for sale wasting my time trying to arrange a test drive. When the test drive was ultimately scheduled, Shift cancelled it because they couldn't contact me a 1 1/2 hours before the appointment. This was after the appointment was confirmed several times including that day. The car had some minor problems that weren't disclosed but needed to be addressed. The sales rep who brought the car to me was great but the problems were new to him too. Shift was to contact me to address my concerns, but didn't despite my repeated requests. Shift has some good ideas but the execution is poor.
2 of 2 people found this review helpful.
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Sep 9, 2017
5
Excellent
0 of 1 people found this review helpful.
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Sep 3, 2017
Slotwspr
Very professional, extremely accurate description, fair deal, easy buying experience
Is this review helpful? Yes | No
Sep 1, 2017
Shift contacted me about financing and with the welcome but they never told me if the car I asked about was available. That was really the only information that I wanted from them
Is this review helpful? Yes | No
Aug 30, 2017
GuruDXW1N
I called in yesterday for a avalon and told them that I will be there today. When I was on my way on the bay bridge, I called them and told them that I'm on my way. Then after 15min, they called me back and said the car has been sold!!!I feel like their lying about there inventory and post cars they don't have so you can check out the cars they have. Anyways.... HORRIBLE!!! And tell them to take the cars that's been sold from cargurus
6 of 6 people found this review helpful.
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Aug 29, 2017
First refused my financing app, then contacted me per email 2 days later with an offer of financing with a down payment I couldn't afford. I appreciated the second chance, but I just couldn't swing it at the moment!! Thanks though for trying!
Is this review helpful? Yes | No
Aug 29, 2017
Queenie707
Honest sales person ~ Unfortunately, Vehicle was pending sale.
Is this review helpful? Yes | No
Aug 23, 2017
This car had been sold but we found another one through Shift. Amazing service and so easy! We loved our sales person, Kevin, and would highly recommend Shift!
1 of 1 people found this review helpful.
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Aug 18, 2017
Derrick was very helpful, personalble and informative. A pleasure to buy a car from. thanks,
Is this review helpful? Yes | No
Aug 18, 2017
Quick response
0 of 1 people found this review helpful.
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Aug 15, 2017
Be careful making sure you know the body condition of the car before you commit. Otherwise, they were honorable and true to their word.
3 of 3 people found this review helpful.
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Aug 15, 2017
On time. Friendly. Helpful
0 of 2 people found this review helpful.
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Aug 15, 2017
Guru9TVBH
They quickly responded
0 of 1 people found this review helpful.
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Aug 12, 2017
Responded very quickly deliver the car to my desired location and made the buying process failed easy. The only issue was after buying Customer Service was not as responsive
3 of 5 people found this review helpful.
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Aug 10, 2017
I hadn't ever heard of Shift.com when I made my initial inquiry -- but the next day, I purchased a great used car from them in a process that I can only describe as informative, smooth, and pleasant. There was no attempt to "sell" me on anything -- and I had full information to help me make a choice of vehicle. The web interface was fun and simple to use. I had the option of Shift bringing me a car to test drive (no charge) or going to one of their locations. The price I paid for a very low-mileage vehicle was a great deal (prices on Shift.com drop periodically until a vehicle is sold, so there was no price negotiation), as was the vehicle protection plan I had the option to purchase. I will be making Shift my go-to for future vehicle purchases. An unexpectedly positive experience!
2 of 2 people found this review helpful.
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Aug 9, 2017
Car was brought to my home,it was clean and John (driver) was very courteous.. Great business model. I did not buy the car.
2 of 3 people found this review helpful.
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Aug 8, 2017
gwheermann
realistic and pleasant negotiation.
0 of 1 people found this review helpful.
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Aug 7, 2017
Oratss
They responded quickly and courteous!
0 of 1 people found this review helpful.
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Aug 7, 2017
vicyam
Fast, accurate and just as described. No problems
Is this review helpful? Yes | No
Aug 4, 2017
Jim Hollinsworth
Their process is, that they bring the car to you. Good customer focussed service.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Aug 3, 2017
Shift emailed me and called me. I had a great conversation with their representative. There location is in SF and they were willing to meet me half way to test drive the car. The cost of the car has an additional service cost of about $700 dollars on top of the $12,900 that he was up front with that make the deal not as good.
3 of 3 people found this review helpful.
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Aug 2, 2017
Good
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Aug 1, 2017
SHIFT was amazing.
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Jul 31, 2017
They called me immediately. I went to dealer two hours later and I purchased the vehicle.
Is this review helpful? Yes | No
Jul 28, 2017
Prompt service, the staff was helpful and informative.
0 of 1 people found this review helpful.
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Jul 26, 2017
Fantastic and I hope to work with them again soon to find my next car!
Is this review helpful? Yes | No
Jul 26, 2017
Guru6W4R
Dealer fees and charges were $1,300 not including taxes. Standard is below $500.
14 of 14 people found this review helpful.
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Jul 26, 2017
Theresa510
Car was sold by the time I responded back to them but did get a follow up from them which was nice.
Is this review helpful? Yes | No
Jul 25, 2017
devbo
Amazing service
Is this review helpful? Yes | No
Jul 25, 2017
Prompt and polite
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Jul 18, 2017
Quick response. Watch for the prep fees (+USD 800) to clean and prepare the car...
10 of 10 people found this review helpful.
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Jul 16, 2017
sseche
Shift is an efficient online car dealer that brings the test drive to you. I drove the car, made a trade-in, and made a purchase all in one. Good incentives and good buyer support. Quick responses to all my questions.
3 of 3 people found this review helpful.
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Jul 16, 2017
Very convenient, this place was perfect for me. I did my homework before I bought a car. If you know what you like than jump on it. This place did not play games and do not have pushy salesman. They gave me a price ,it was below kelly blue book and was well kept. The car was 7 years old so expect little dings here and there but super minor. I honestly feel like my money was well spent. They brought the car to my house and I drove it for a half hour and did my own inspection, do your homework. All around very convenient. I will definitely buy another car from here.
3 of 3 people found this review helpful.
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Jul 16, 2017
Very responsive. Streamlined service
2 of 2 people found this review helpful.
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Jul 15, 2017
It has been an unending hassle. They say after the test drive that it had "tree sap" damage . The only reason why I'm still considering them is that I really want that car. It won't be ready until next week
3 of 3 people found this review helpful.
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Jul 11, 2017
The easier and most convient method to purchasing a vehicle
Is this review helpful? Yes | No
Jul 7, 2017
Never had personal encounter, but received timely responses to online inquires. Actually found my car closer to my home. Thx!
0 of 1 people found this review helpful.
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Jul 6, 2017
Tonatiuh Fernandez
great and easy
1 of 1 people found this review helpful.
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Jul 4, 2017
BB SENIORITA
Responded quickly
1 of 1 people found this review helpful.
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Jul 4, 2017
Great experience. A wonderful deal, excellent service and a fantastic car. Loved the experience.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 2, 2017
Guru9YJ3K
They replied about financing. Nothing about the availability of the car
0 of 1 people found this review helpful.
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Response from Shift - San Francisco:

We're sorry that you had a bad experience. Availability of our vehicles is always up-to-date on Shift.com and you can book a test drive there at any time.
Jul 2, 2017
Great follow up by dealer
Is this review helpful? Yes | No
Jul 1, 2017
I had a great experience with Shift. They were responsive and Jonathan (who came out to show me the car) was kind, knowledgable and professional. I love the car I bought and would use Shift again in the future.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Jun 30, 2017
Quick response.
0 of 2 people found this review helpful.
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Jun 26, 2017
SHIFT SUCKS. Classic BAIT AND SWITCH. All that I got from Shift was lip service. The car that I was interested in wasn't even available. They surely were quick to tell me about all of the "others" they had though. I was so incensed that I had thought about turning them in to the DMV. I still may. I documented all of it. Stay away from Shift unless you like getting jerked around...
10 of 12 people found this review helpful.
Is this helpful? Yes | No

Response from Shift - San Francisco:

We're very sorry to hear that Michael. Our cars often sell quickly and it takes up to 24 hours before that is reflected in our listings on Car Gurus. You can always see the status on shift.com.
Jun 23, 2017
ascreenname
5
Shift has SO many good things going for it, but their execution needs some work. Communication with them was difficult at times (no replies to emails, no one answers the phone, unreturned calls, etc) and there wasn't a 'point person' that handled my entire experience, so I was never sure whom I was supposed to talk to. On the other hand - financing application was super easy, they brought the car to me to test drive, everyone I *did* interact with was very nice and I never felt pressured. I wish I'd known about ALL the possible discounts available when I first set up a test drive and that their web Dashboard had a few more features. With some minor tweaks to their process, they could have a real winner of a business model.
6 of 7 people found this review helpful.
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Jun 11, 2017
Very good
0 of 4 people found this review helpful.
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Jun 10, 2017
Got back to me right away saying the car was sold.
4 of 7 people found this review helpful.
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Jun 8, 2017
Good
0 of 4 people found this review helpful.
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Jun 3, 2017
Great
0 of 4 people found this review helpful.
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Jun 1, 2017
Never get to know when the car is ready. Just heard one the day car is gone and you can look for other cars in the inventory.
9 of 11 people found this review helpful.
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Jun 1, 2017
luis cazares
Hello my name is Luis I went to go see this car and the service is good but the car isn't. In the forum for the cars it doesn't say the default this car has. Let me inform the ones reading this if your going to want a car with a dent and cracks as well as some scrapes this car is for you. Those who aren't informed this car has a big dent in the passenger and as well as a crack by the door the scrapes are on the front maby from debrie but what car doesn't have that overall it's a good car with a couple of defects.
21 of 23 people found this review helpful.
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May 30, 2017
Waited approximately one week to receive a message; apparently the vehicle was not ready to view. Then why advertise it for sale????
12 of 13 people found this review helpful.
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May 24, 2017
very pleasant, non dealership experience. No pressure to buy whatsoever and very honest and forthright.
2 of 3 people found this review helpful.
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May 23, 2017
very nice sent what I'm looking for.thxs
0 of 1 people found this review helpful.
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May 23, 2017
I was quite pleased with the thoroughness of Shift's communication. They always made sure that they got back to me on questions that I had. They also kept me up to date on other used car options. I would have given Shift a 5 but I didn't actually buy a car from them in the end. The one I was thinking about getting, I thought about too long and someone else beat me to it. So, I can't comment on all of Shift, but what I did see, I was impressed with.
0 of 1 people found this review helpful.
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May 18, 2017
Received a call and multiple email but the person I spoke with wasn't really able to get into details about the vehicle. It appeared they were reading the same description I saw online.
4 of 6 people found this review helpful.
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May 14, 2017
Great service. Professional. Nice people. Car in good shape. They add extra fees above the taxes and service price, so if you are comparison shopping, the listed price is a little misleading.
16 of 16 people found this review helpful.
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May 12, 2017
Fast and easy, no pressure. Highly recommend! They bring the car to you!
1 of 3 people found this review helpful.
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May 12, 2017
GuruH1D1
It took a while to get a response, but the owner was accommodating when we met him for a test drive. No sales pressure. Car was as described. Submitted an offer one day later and have not heard from him since despite multiple attempts to contact him. That was 5 days ago. A text, phone call or email letting us know if he's not interested or that the car was sold would take no time and would be the professional courtesy any potential customer deserves.
22 of 23 people found this review helpful.
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May 12, 2017
djwilson724
5
Test drive was delivered to me and they made everything very easy told about everything, great service.
3 of 6 people found this review helpful.
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May 11, 2017
yada525
5
Shift worked with me on date and time of my test drive the person who brought the car to me was very knowledgeable about the car and the history of the car. NO PRESSURE to sell the car. Car was everything they said it was. Thanks
4 of 5 people found this review helpful.
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May 5, 2017
Answered all questions.
0 of 5 people found this review helpful.
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May 2, 2017
Lanos_2342
I contacted them, they did not contact me. They wouldn't answer a few very basic questions, like if they own the car, or if it was a third party. They also will not let me come and look at the car. They had to meet me somewhere. They also said that they would not negotiate the price, yet there have been 2 price drops since, for $1000 each. Not sure what their game is, but no way would I ever use them.
18 of 19 people found this review helpful.
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May 2, 2017
Shift has a beautifully designed site and has gone above and beyond in creating a simple, streamlined process to look for and test drive a used car. Great photography and attention to detail with full disclosure of modifications and defects if any. Note: Buyer beware - they will cancel your test drive and toss you aside if the receive a deposit from somebody else. I was never provided a link to make a deposit on the car I selected and scheduled a test drive for. They were completely unapologetic for not providing an opportunity to make a deposit and uninterested in any resolution beyond "better luck next time". Once you engage with them on the phone and chase after details, you may find that the way they actually do business is not what they represent in the language and process on their site or in their emails.
20 of 20 people found this review helpful.
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Apr 30, 2017
GuruCS11
Great way to purchase a car. Easy to deal with and pretty much everything went smooth. I would do it all over again if necessary.
0 of 4 people found this review helpful.
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Apr 30, 2017
Dealer responded fairly quick, upon inspection on their actual listing, has some questionable items. Inspection fee of $1000 will be pass on to the purchaser, then the $1000 preparation fee, you won't get that if you buy from a private party. In other words, their deal is not really a deal at all. Better off at buying from an actual dealer.
25 of 25 people found this review helpful.
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Apr 29, 2017
Great experience!!
0 of 3 people found this review helpful.
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Apr 28, 2017
Good inventory, but they charge extra $1200+ as car preparation cost, which is not good. Not sure what that means.
16 of 18 people found this review helpful.
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Apr 27, 2017
Good price for the car
0 of 4 people found this review helpful.
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Apr 23, 2017
As soon as I payed I never heard from the dealer. I had to follow up. Interesting concept but at the end of the day it is like dealing with a dealer online
8 of 9 people found this review helpful.
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Apr 20, 2017
Salesperson was polite and knowledgeable.
0 of 4 people found this review helpful.
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Apr 14, 2017
All in all shift has great customer service but once you factor in all the fees, even a car listed below market value is going to cost you more than blue book.
19 of 20 people found this review helpful.
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Apr 14, 2017
My experience with shift was very pleasant quick and fast. If I purchase another vehicle it would be through them.
0 of 2 people found this review helpful.
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Apr 13, 2017
Could not get specs on car without setting up a test drive. I had one specific question...
7 of 8 people found this review helpful.
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Apr 11, 2017
GuruBDV4
Same old, "bait and switch" tactics that scuzzy dealers have used forever. Their new-age business model is nothing more than trying to be a mobile, "no-hassle" dealer. Not a bad idea, I suppose--if they could execute on it--but they fail miserably. I asked them in an email whether they were regulated by the DMV, as all other dealers/salespeople are required to be. No reply. Enough said. Big waste of time and energy. Finally, they try to push their extended warranty plan before you even see the car. If your not interested in their warranty, they seem far less motivated to sell you the car (if it's actually available.)
13 of 16 people found this review helpful.
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Apr 5, 2017
I test drove this car. It was very nice but I ultimately decided to buy a smaller car BMW128. It was convenient to testdrive at my location.
2 of 3 people found this review helpful.
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Apr 4, 2017
Perfect guys
1 of 5 people found this review helpful.
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Apr 3, 2017
Found the car on the internet on Tuesday. Test drive it on Wednesday (they brought the car to my work!) Bought it after the test drive and picked it up on Thursday. Most painless car buying experience ever! Everyone I came in contact with was great!
6 of 8 people found this review helpful.
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Mar 28, 2017
I was called right away and the Salesperson was eager to help me but when I inquired about having some body work done, I never received a call back.
3 of 4 people found this review helpful.
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Mar 26, 2017
Such great service!!
1 of 2 people found this review helpful.
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Mar 26, 2017
Shift was responsive and sent detailed pictures along with a comprehensive inspection report. After viewing the report, I felt that the condition was not as pristine as I would like so I did not pursue further. Thanks for saving me a trip, seems like a good company to do business with..
1 of 1 people found this review helpful.
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Mar 25, 2017
They were quick to contact me and very courteous. They let me know the car had just gone into contract, but would inform me if something changed. It was SHIFT and they have a cool business model too.
0 of 2 people found this review helpful.
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Mar 14, 2017
Nice and convenient
2 of 5 people found this review helpful.
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Mar 11, 2017
Dodgermom
The dealer responded very quickly and answered all my questions. Very appreciative and will continue to do business.
4 of 5 people found this review helpful.
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Mar 7, 2017
Great customer service!
2 of 4 people found this review helpful.
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Mar 3, 2017
Msjean53
Excellent prompt service!! Will use their service again!!
2 of 4 people found this review helpful.
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Mar 2, 2017
Venza_2190
Great Experience!
2 of 4 people found this review helpful.
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Feb 28, 2017
Robynkhud
We loved our experience with Shift! Everyone was so helpful! The car was just as add described. Arranged to show us at a time and location that worked for us.Purchase was effortless And we love our RDX! Good luck to Shift! Great used car buying concept!!!
3 of 3 people found this review helpful.
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Feb 25, 2017
APSmith2015
Dealer left me a message saying car was sold, and courteous.
3 of 3 people found this review helpful.
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Feb 25, 2017
Lordelsalaam
Dealer is unprofessional had me take a credit check for a vehicle that was no longer available
9 of 12 people found this review helpful.
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Feb 23, 2017
I spoke to several people at the dealership. With little time to coordinate an early evening viewing before closing, they were very responsive and flexible. They were very honest and resukted saved me a long trip to their lot (some 60 miles away) to view and test drive a vehicle of interest by letting me know that vehicle, although it looked great, had been in an accident. I declined to view the vehicle as I did not want a vehicle that had been in any kind of significant accident.
3 of 3 people found this review helpful.
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Feb 22, 2017
We are very happy!
0 of 2 people found this review helpful.
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Feb 21, 2017
Was fast and easy
1 of 3 people found this review helpful.
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Feb 20, 2017
Sales rep. Andrew was very nice, and helpful. Making buying from shift an enjoyable experience. Plus I got the car I wanted at a very good price!
1 of 3 people found this review helpful.
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Feb 18, 2017
very nice service
3 of 5 people found this review helpful.
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Feb 13, 2017
We just exchanged emails, they seem alright. They got back to me quickly with my inquiries.
2 of 2 people found this review helpful.
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Feb 11, 2017
Very courteous and great follow up.
2 of 3 people found this review helpful.
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Feb 11, 2017
Integra_3819
Very prompt reply! Thrilled with this service!
2 of 4 people found this review helpful.
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Feb 11, 2017
Fast reply. Professional. Did a great job explaining car and service they offer. Well dobe
3 of 4 people found this review helpful.
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Feb 9, 2017
Daniel was very helpful. He spent a lot of time on the phone with me answering my questions.
1 of 1 people found this review helpful.
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Feb 3, 2017
Quick response. Cannot make appointment time as requested.
1 of 3 people found this review helpful.
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Feb 3, 2017
wferrentino
Limited but positive.
0 of 3 people found this review helpful.
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Feb 2, 2017
Excellent customer service and relatively low prices. Was able to secure financing easily and all my questions were answered the same day I brought them up. I would recommend Shift to anyone - 10/10
1 of 1 people found this review helpful.
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Jan 28, 2017
Great experience. Didn't purchase from them, but could not have been less of a hassle. They bring the car to you --home or work-- and let you test drive near by. Very friendly, courteous staff. I would recommend working with them if your in the market for anything in their inventory. Also offer very good price deals!
1 of 1 people found this review helpful.
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Jan 27, 2017
Pinto_1960
Without letting me know that I could put a deposit on it to hold it until I could test drive it, someone else came in underneath and did just that when I had my test drive already scheduled. I'm out of luck. I have to start my search for another Jeep. Very disappointed.
9 of 10 people found this review helpful.
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Jan 21, 2017
Love the fact they deliver the test drive to you. I'm sure that's very appealing for some but then for others, you pay the extra for that service. Price was competitive and the car for the most part seemed worth it. Car was dirtier than expected with some obvious issues and/or alterations that weren't shown in the pictures and delayed my test drive.
8 of 8 people found this review helpful.
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Jan 21, 2017
Excellent cordial representative, honest converasation. Interested to sale the car but clear that the customer was more important than the sale. I think future customers will apruciate the honest approach.
1 of 2 people found this review helpful.
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Jan 10, 2017
rituraj
They contacted me back but the car was sold already
3 of 3 people found this review helpful.
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Jan 7, 2017
They respond quickly to my message and got the information I needed about this car!
1 of 1 people found this review helpful.
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Jan 5, 2017
They were quick to respond but I preferred working with a traditional dealership so chose another vehicle
2 of 2 people found this review helpful.
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Jan 3, 2017
The staff was very friendly and accommodating. They worked with me and my bank to make it a smooth transition. Unfortunately I didn't buy the car because someone else put a deposit on the car and purchased it. I don't fault Shift because they advised me to put a deposit on the car so no one else could test drive or buy the car but I figured ahhh what the heck, I will do a little research and buy the car later today. Well needless to say when I called back two hours later it was too late. The staff was very friendly and even sent me pictures of similar cars but I really wanted this car. Let's just say lesson learned.
1 of 1 people found this review helpful.
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Dec 29, 2016
-No pressure sales. -Quick response time considering it was the holiday season. -Great customer service. -Modern operation. -Sale completed
1 of 1 people found this review helpful.
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Dec 29, 2016
Fast and friendly service when it came to scheduling for the test drive. Still in the process of buying the car, but I'm positive it will go well.
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Dec 23, 2016
The rep called and followed up
0 of 1 people found this review helpful.
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Dec 22, 2016
Experience was good they called and contacted me shortly after
0 of 1 people found this review helpful.
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Dec 21, 2016
We didn't buy the Kia, but we did by a Chrysler 300 through Shift. They provide a really helpful service, making used car-buying WAY easier.
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Dec 19, 2016
Good
0 of 3 people found this review helpful.
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Dec 17, 2016
My experience with Shift was very smooth non rushed. Great customer service also.
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Dec 15, 2016
lucster
Made an inquiry and they respondet promptly!
1 of 1 people found this review helpful.
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Dec 13, 2016
They wre very friendly on the phone, they forgot to call me on this particular one, they did however bring test drive to me on another and it was an excellent experience.
1 of 1 people found this review helpful.
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Dec 12, 2016
friendly and helpful with no pressure
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Dec 11, 2016
Everyone I encountered at Shift were professional and very open and honest. I felt that nothing was being hidden from me and that I was in control of the process. I probably would not have bought a used car had it not been for Shift.
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Dec 8, 2016
John Foster
Up front and honest people.
1 of 2 people found this review helpful.
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Dec 3, 2016
Quick response for all questions. Team did a Great job, feedback, a delivery right on the dot. The driver was nice and easy.
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Dec 1, 2016
By far the easiest car buying experience ever. Being a novice they were reassuring and put no pressure to work with them as the've come up with a business model that you want to move forward with. As a young buyer its important that I have options and can compare numbers before making any kind of car decisions and Shift's employees made it very easy with my busy work schedule. From bringing the car to my home to test drive to working over the phone with my bank and bringing the paperwork to finalize with the car was seamless. Employees are really friendly and prompt in reply. For anyone open to the new car buying experience I highly recommend. Just be sure to do your research. Quick turnaround as I test drove on Sunday and had the Keys to my new ride Wednesday evening =]
3 of 3 people found this review helpful.
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Nov 26, 2016
I was contacted in a timely manner
1 of 1 people found this review helpful.
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Nov 26, 2016
Good people good dealer ship just could not make a deal on what I was looking for
0 of 2 people found this review helpful.
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Nov 21, 2016
Tony16kory
Very quick response
1 of 3 people found this review helpful.
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Nov 20, 2016
rcc777
Responded promptly, brought car to my office for test drive, no pressure very nice.
1 of 1 people found this review helpful.
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Nov 18, 2016
Natureb4life
Inquired about this vehicle, got a quick response, advised I was interested and willing to purchase however wanted to know if the price can be adjusted as I was going to fly from New York to San Francisco to purchase because it exactly the colour andI leave with package. They said no. Their price is firm. I then asked can you please contact me if there's a price change. While I kept shopping I happened to put back in nationwide search a day later and they reduced the price and still today I've not received a follow up call. I wish there was a silver one with the miles closer so I won't have to deal with them. I really love that vehicle though but poor customer service.
16 of 22 people found this review helpful.
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Nov 17, 2016
Great way to by a car. Very good customer service.
1 of 2 people found this review helpful.
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Nov 14, 2016
Would consider buying from them. Easy to work with.
3 of 4 people found this review helpful.
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Nov 12, 2016
They got back to us right away. We were already interested in another car through CarGurus.
3 of 3 people found this review helpful.
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Nov 11, 2016
Mdsorkin
Immediate contact, and pleasant on the phone - but didn't really know a lot about the car. Was unable to allow for a PPI from a different mechanic and Shift's in-house mechanic did not call me back as requested.
7 of 8 people found this review helpful.
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Nov 6, 2016
Quick response, ready to help. I was unable to get my bank to work with them.
6 of 6 people found this review helpful.
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Nov 4, 2016
Bought this car!!!!
1 of 2 people found this review helpful.
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Nov 2, 2016
They are very good about responding.
3 of 4 people found this review helpful.
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Oct 31, 2016
Very convenient since they bring the car to you but engagement with the "specialist" tapers off if anything is amiss or if there were questionable issues with the vehicle. Once they don't think you are going to pursue they pretty much quit contacting you even when there is a price drop on the vehicle or potential further opportunities.;.
13 of 14 people found this review helpful.
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Oct 31, 2016
thienooi
5
Dealer responded professionally via email and answered all questions. I did not purchase from dealer.
1 of 2 people found this review helpful.
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Oct 27, 2016
jnussur
I appreciated that Shift contacted me very quickly and I loved that their website was very easy to navigate.
3 of 5 people found this review helpful.
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Oct 27, 2016
Shift is wonderful. The try and answer all questions. I like the services, but I didn't know until a few days ago that they have a pretty big charge for their service. ($400+) depending on the vehicle you purchase. Don't know if that is negotiable or not.
9 of 10 people found this review helpful.
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Oct 26, 2016
Fast
1 of 4 people found this review helpful.
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Oct 26, 2016
Quick response within an hour! Which I thought was great.
1 of 4 people found this review helpful.
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Oct 26, 2016
They were excellent,arrived at my house right on time,and the young man who came to show me the car was very polite and knew the car well
4 of 5 people found this review helpful.
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Oct 20, 2016
very easy, friendly, and quick
1 of 3 people found this review helpful.
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Oct 10, 2016
efficient and friendly
1 of 3 people found this review helpful.
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Oct 5, 2016
Quick responses told me it sold then found it up for sale a week later if it wasn't for that I would have gave him five stars
3 of 4 people found this review helpful.
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Oct 1, 2016
Shift does offer a car delivery service which was very convenient and the "car enthusiasts" who brought the car were very nice and helpful. There was a small misunderstanding at the end but it was resolved to everyone's satisfaction. Taken altogether, they were very accommodating, did not really pressure you and my impression is that they were also honest. In the end I bought a 2009 Toyota Corolla LE, which so far I'm very satisfied with.
3 of 4 people found this review helpful.
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Sep 22, 2016
Didn't engage with them other than initial inquiry - purchased another vehicle before hooking up for the test drive. Seemed responsive and the auto seemed to be a good value. Only drawback for us was it doesn't work well if your looking to drive around and see multiple vehicles as you need to schedule the test drive as you would a private party.
2 of 3 people found this review helpful.
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Sep 16, 2016
Quick, very nice service
1 of 3 people found this review helpful.
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Sep 12, 2016
Good experience..
1 of 3 people found this review helpful.
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Sep 9, 2016
Got an email within the day I requested to contact someone. Saw their website and it was very clear. Never actually test drove or met anyone but looks like a great company to buy a car from. I will continue looking at this dealership
2 of 3 people found this review helpful.
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Sep 9, 2016
Shift is not in the business of negotiating a price they set what they think is a fair price makes no sense to me as the car I was trying to buy had been with them for over a 100 day's maybe this company won't survive
11 of 12 people found this review helpful.
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Sep 1, 2016
Excellent.
1 of 4 people found this review helpful.
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Aug 31, 2016
This place is super professional. Everyone is super kind and nice and really do help you find what car you deserve.
1 of 3 people found this review helpful.
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Aug 31, 2016
Automatic answer but no following
3 of 5 people found this review helpful.
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Aug 25, 2016
Yes! Very responsive and professional, but no pressure. Delivered the car and even hooked up the Bluetooth for me. Great experience.
2 of 3 people found this review helpful.
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Aug 23, 2016
What an experience. Great staff to work with. Easy process. Their financing partners were very easy to work with and they brought the whole car buying process to me. Wow! Nice example of technology making life easier. Thanks Shift!!
2 of 3 people found this review helpful.
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Aug 21, 2016
Very sophisticated sellers and probably, one of the best I've dealt with. Their independent reviews instill confidence in the cars they sell and I feel very comfortable working with such high caliber people over the internet.
1 of 3 people found this review helpful.
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Aug 20, 2016
Did not buy the car because it did not have the options I wanted, however they were very nice to talk too
2 of 3 people found this review helpful.
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Aug 17, 2016
It was alright in the end, but there was a lot of confusion and somewhat contradictory communication from these folks. I received e-mails saying something different from what I had been told on the telephone in terms of scheduling delivery of the vehicle, for example. When I called to get clarification, I was given a different delivery time for the following day, then someone showed up with the car a few hours later on the day I called without any notification at all! But as I said, in the end, it all worked out.
5 of 6 people found this review helpful.
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Aug 16, 2016
Cargo216
They got back to me right away.
1 of 2 people found this review helpful.
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Aug 11, 2016
Very nice experience.
1 of 2 people found this review helpful.
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Aug 8, 2016
This was a different experience purchasing a vehicle. Everyone was very pleasant and helpful. The only thing negative I could say is that my credit unions didn't want to work with thme because of the different process, but all worked out fine going through thiers. I never felt pressured and they took care of every detail. I would use them again.
2 of 2 people found this review helpful.
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Aug 2, 2016
Great service but they need to equip their delivery people to negotiate on the spot vs following up 24 hours later.
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Jul 29, 2016
Contacted me immediately. Great customer support.
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Jul 25, 2016
Integrity could be improved. I made an appointment. They sold it before I got there. A person's word or ageement appears to mean little these days. Just more greed, I suppose.
8 of 9 people found this review helpful.
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Jul 22, 2016
Love that they bring you the cars. Very easy-going sales reps. Everything you need to know about the vehicle is on the page ind detail
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Jul 19, 2016
Very professional
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Jul 17, 2016
Great, called and answered all my questions, very friendly and knowledgeable
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Jul 13, 2016
I was kept appropriately informed.
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Jul 9, 2016
So far, this dealer is very interested in making my experience a pleasant one.
1 of 3 people found this review helpful.
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Jul 6, 2016
Shift was very helpful and the experience was seemless.
1 of 1 people found this review helpful.
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Jul 4, 2016
Perfect.Comfortable.Personal.Honest.
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Jul 1, 2016
Really good experience. The handler did a great job and made extra efforts to accommodate my needs. A bit of a communication gap with main office but they fixed the issue quickly. They move quickly so you need to be ready to also. Highly recommend going this route rather than the traditional way. Would do it again.
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Jun 30, 2016
the dealer was very prompt with their response---the status of the car for sale.
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Jun 29, 2016
They actually showed up at my office right on time, had all the information with them that I needed. I would have purchased the vehicle except there was too much body work needed on the car.
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Jun 29, 2016
Got back to me but didn't answer my questions.
1 of 1 people found this review helpful.
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Jun 26, 2016
Contacted me right away. Excellent Communication. Thanks.
Is this review helpful? Yes | No
Jun 24, 2016
Very responsive. Sadly I was too slow and the car got marked as 'sale pending' so I had. I chance to test drive or buy it
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Jun 20, 2016
No hassles, no high pressure sales pitch. Friendly service personnel.
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Jun 15, 2016
Good custumer service.
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Jun 11, 2016
Responded fast. They were able to deliver the car to a somewhat convenient location for me to test drive and eventually purchase it.
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Jun 10, 2016
Asked for pictures with the top up and took almost a week to get them. The top is actually red and I can see why they didn't put them in the listing. However, it felt somewhat deceptive.
3 of 3 people found this review helpful.
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Jun 8, 2016
kbandjb
They responded to my interest but I was out of their area and couldn't set up an appt.
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Jun 5, 2016
Shift responded with computer generated generic message. Then when details were requested, they claimed vehicle was ready, and then that it was out getting smogged, even though vehicle had been on their site for sale for over 60 days. When I called directly and.spoke with a human, they said they would look into it and let me know when vehicle could be seen, and THEY NEVER CALLED ME BACK! The car in question was priced below KBB value, and I feel that it was never available and merely a ploy to get you to visit their site.
6 of 7 people found this review helpful.
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Jun 2, 2016
Process stated on the internet was the same I got. Good pictures of the car and the carfax gave me more information. The process of getting the loan was fast and many emails to confirm the process along the way.From start to finish I'm happy and thank you.
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May 26, 2016
Got right back to me, but that was it.
Is this review helpful? Yes | No
May 22, 2016
High marks to this boutique dealer. I liked the car but distance became an issue because I live in ATL and car was located on San Francisco.
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May 22, 2016
Arranged convenient test drive straight to my house, integrated email confirmations. Very professional, efficient, and customized. Thorough analysis of the vehicle so I felt confident in my purchase. Multiple members of the team have been in pretty constant contact anticipating my questions before they arise. No upselling, just a straight transactional purchase, no pressure, no used car salesman vibe, overall very positive and relatively effortless process.
1 of 1 people found this review helpful.
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May 22, 2016
Got a good deal on the car we wanted, in the color we wanted, close to home. Rowanne was a pleasure to deal with and both Rowanne and Shift were responsive when we had follow-up questions. They even did the paperwork for us which saved us a trip to DMV and a whole lot of time. One of our more painless car purchases.
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May 19, 2016
good
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May 17, 2016
excellent
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May 16, 2016
Excellent
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May 13, 2016
asked a question and they got right back to me
Is this review helpful? Yes | No
May 13, 2016
An excellent and pleasant experience.
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May 12, 2016
Great
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May 11, 2016
Convenient business model and professional employees. Vehicle I purchased was clean and the provided paperwork gave me piece of mind.
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May 11, 2016
Responded with additional recommendations. Does not negotiate.
2 of 2 people found this review helpful.
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May 6, 2016
Shift recently made a change to their scheduling software which cause a mix up on their end and they were a no show for the test drive appointment. But when I called back, they went out of their way to reschedule for that same night and the young man who showed up was very professional and courteous and we bought the car on the spot and it ended up being a great experience even after the initial hiccup. The whole process took just about an hour and was enjoyable rather than it being painful.
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May 5, 2016
Efficient and good service I will recommend to all my friend
Is this review helpful? Yes | No
May 2, 2016
Excellent
Is this review helpful? Yes | No
May 2, 2016
Not good. Only received one response from dealer that the car is being repaired. No thanks
1 of 1 people found this review helpful.
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Apr 30, 2016
Very Good!
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Apr 30, 2016
They e-mail & called me but when I decided to see them, it was sold already.
Is this review helpful? Yes | No
Apr 29, 2016
Great! No BS, helpful and very nice staff.
Is this review helpful? Yes | No
Apr 29, 2016
Response was received by email but no follow up.
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Apr 28, 2016
Salesman and manager failed to respond to damage shown in the photos. Promised to let me know if the price declined, but did not take my number. Waste of time dealing with them.
7 of 7 people found this review helpful.
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Apr 27, 2016
Very informative. Good experience with the company so far.
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Apr 25, 2016
saltyone
When I contacted them they refused to negotiate even knowing that other deals were better, then they called back 1 week later and said the price was reduced, TOO LATE
2 of 2 people found this review helpful.
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Apr 23, 2016
great
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Apr 22, 2016
The dealer contacted me within a day. I emailed them and set up a test drive for the very next morning - they picked me up exactly at the time we setup. No pressure to buy. Explained the features of the car, helped me get comfortable driving it. Followed up the next day to answer any questions. They let me know when another buyer was interested in it (hoping that there was a real buyer and it wasn't a pressure tactic - I choose to believe them). I had some more questions for them, and then bought the car. They put me in touch with their lender (local credit union) who gave me a good deal on financing. Paper work was quick. A couple of phone calls for a total of about 10 minutes, and the car was mine. They just delivered the car :). Extremely happy. They have a 7 day return policy which I hope not to have to use.
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Apr 21, 2016
Every vehicle I was in contact with Shift about had a sale pending, including an unsolicited car where I was told if the deal fell through I might want to test drive it. Unsatisfactory!
4 of 4 people found this review helpful.
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Apr 19, 2016
lauraandmichael
slow response then no contact - inconsistent and unreliable communication. Finally had to complain on social media to get someone at Shift to reply.
2 of 2 people found this review helpful.
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Apr 16, 2016
jamieseekingcar
Can I get 0 stars here? I've been working with a sales rep [Lexi] for the last week and a half after test driving the vehicle. Immediately sent her the pre-approval from my bank and was assured the vehicle would be mine. Told her I was going to take a couple days to sell my car - which I did! I now have no car and am borrowing a friends car. Been communicating with her for the last 10 days and just received the final docs that my credit union requested, from her, on Thursday afternoon (registration, smog check, bill of sale and payoff statement). All important stuff here! Called her and left 2 voicemail messages Friday [yesterday] afternoon telling her everything was squared away and that I wanted to make an appointment on Monday morning for delivery/purchase of THIS vehicle. Well, last night [Friday] at 11:30pm I get a text from her saying someone test drove the vehicle today and that they put a deposit on it and that it's no longer available???? I was never even offered the option to put a deposit on the vehicle!! This is sooo NOT COOL!! [No, Lexi, I'm NOT interested in a DIFFERENT vehicle... are you serious???] Going to management, then higher if management doesn't fix it immediately. We'll see what they do. We'll see if they make it right by telling the other interested party the vehicle is already sold and deliver the vehicle to me on Monday morning... ending TBD... so upset I can't sleep...
9 of 9 people found this review helpful.
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Apr 14, 2016
Great service
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Apr 14, 2016
They reached out fairly quick, but when I asked for more information I never heard back.
5 of 5 people found this review helpful.
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Apr 13, 2016
jodeii
Very efficient.
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Apr 9, 2016
Shift is great ( particularly Clay) who contacted me right away, and was very helpful with no pressure. I'm extremely impressed, and if I buy a car, will definitely work with Clay!
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Apr 8, 2016
The car in question had been sold and trading my Triumph motorcycle was not possible. The contact dealer was very helpful and well informed.
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Apr 8, 2016
Emailed me and Offered test drive, but did not respond to my offer to pay Kelley Blue Book price.
3 of 4 people found this review helpful.
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Apr 7, 2016
Flaws not remedied prior to presentation. Broker presenting nice car with flaws of private seller.
0 of 1 people found this review helpful.
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Apr 7, 2016
This dealer tried to reach out to me several times. I did not purchase a vehicle from this dealer . The vehicle they were trying to sale was a vehicle I was no longer interested in purchasing. I'm currently still trying to find a vehicle. I do appreciate their help . i will consider this dealership for future purchases.
1 of 1 people found this review helpful.
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Apr 5, 2016
First they said in the advertisement that the car had already gone through a 200 point inspection, then i got an email that said it was going to have a 200 point inspection and I would be notified after that, have not heard back after one week.
5 of 5 people found this review helpful.
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Apr 4, 2016
Awesome dealer. Great service. Great people. Very honest.
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Apr 2, 2016
Great
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Mar 30, 2016
Great experience, never felt pressured to buy and they were very forth coming about any issues with the cars. I felt very comfortable and am very happy with the car we got.
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Mar 29, 2016
Great
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Mar 28, 2016
Great prices!
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Mar 25, 2016
Convenient for people with children that have zero extra time to go to see cars that are too far away. Knowing what you want helped. Quck service
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Mar 23, 2016
Contacted me quickly with the info I asked for.
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Mar 22, 2016
great service!
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Mar 21, 2016
Superb:-)
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Mar 18, 2016
Great to work with!
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Mar 16, 2016
Yes they responded with both a phone call and providing the info requested. I hope to use them in the future. Very impressed; also they did NOT make numerous unwanted return contacts, i.e. pressure.
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Mar 13, 2016
Great and honest
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Mar 13, 2016
Good
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Mar 13, 2016
Good experience but bought my car at another dealer.
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Mar 9, 2016
good
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Mar 6, 2016
They said the price was firm because they have a committee that discusses the price, provenance, and condition. Then they compare with other cars for sale. They also called me back about there AMG 55. Emily is a great patient person to deal with and she spent extra time with me describing their 200 point system. They have a great service where they bring the car to you.
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Mar 6, 2016
Amazing. No pressure, super professional, very clean experience. My best experience buying a car in my life, honestly.
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Mar 4, 2016
Shaun was very knowledgeable and professional. He arrived on time and gave us the time we needed to make our decision without pressure. It was a great experience.
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Mar 2, 2016
They responded all my questions, But I didn't like the way that they sells their inventory.
1 of 1 people found this review helpful.
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Feb 25, 2016
I received a response immediately
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Feb 25, 2016
Very Good Dealer! Courteous Helpful and Attentive Staff
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Feb 22, 2016
Quick response. Just not the car we wanted.
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Feb 22, 2016
Sesails
They stated that the vehicle was basically sold
1 of 1 people found this review helpful.
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Feb 22, 2016
aidaman
Prices are great. Everyone is friendly and professional. They make sure you are completely satisfied before you take the vehicle. Will buy again from them.
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Feb 20, 2016
Long time on sale 2009 Porsche Cayenne, I was surprised why it stayed so long, good price but here is the big WHY?? The car doesn't have a Title on hands, Bank owns it who knows how much ?...,Shift showed us the "real owner"S signed piece of paper to sell a car (not notarized legal documents such as power of attorney, bank authorization, etc) We came to buy a car, than, we found damages and ask to fix it, finally there in no Title on hands, basically, we have to pay $20K and go home, and wait 30 days for the title :) By the way, Shift promised to fix the car and call us to discuss our purchase, and I trusted them, but seems like I was wrong. The car is still on the cargurus, be careful.
9 of 9 people found this review helpful.
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Feb 17, 2016
the car that was advertised to be in San Francisco or South San Francisco was actually in Los Angeles. I called to set up a test drive and they called back to say it was in Los Angeles.
7 of 7 people found this review helpful.
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Feb 16, 2016
awesome
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Feb 10, 2016
Contacted quickly and friendly
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Feb 9, 2016
They sent me info, but the car ended up being scratched so I didn't follow up.
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Feb 7, 2016
They called me right away but the car had been sold.
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Feb 5, 2016
Dealer said car was in contract, but is still advertising it
5 of 5 people found this review helpful.
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Feb 2, 2016
chingari
5
I contacted them several times to setup a test drive. They kept saying 'will contact you as soon as the car is ready'. That never happened.
6 of 6 people found this review helpful.
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Feb 2, 2016
Contacted them about two different cars and both of them were already sold but still listed on the website. Waste of time
7 of 7 people found this review helpful.
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Feb 1, 2016
don't get me wrong I am satisfied with the vehicle and the staff - a few bits of information I thought prudent about bettering their business model was sent to them directly today. I would buy a care from them again.
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Jan 28, 2016
I wanted to buy a car from them and have it transported to me. They told me they would do things take pictures etc. Waited for a week contacted them multiple times. I guess they dont want to sell cars...
5 of 5 people found this review helpful.
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Jan 25, 2016
voicetopaper
They have been very responsive and very easy to work with. I would highly recommend this company!
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Jan 24, 2016
Great in delivering the car for test driving. Provide throught info on the car.
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Jan 23, 2016
Good service
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Jan 21, 2016
Quick response but the car was already sold.
2 of 2 people found this review helpful.
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Jan 19, 2016
Got in contact right away and gave relevant information
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Jan 18, 2016
Over and above the call of help. Wish I could find a car that Shift is selling in my price range. Very helpful!!!
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Jan 18, 2016
Great customer service on the phone, you see pictures, but they bring the car to you. I gave 3 stars because I only talked to the representative on the phone.
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Jan 17, 2016
Those guys are honest, they ain't pushy like everyone else
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Jan 14, 2016
really great
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Jan 11, 2016
Good response
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Jan 9, 2016
Very good
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Jan 1, 2016
I think this company is amazing! I love their business model and took two different test drives with them. Honest and transparent- no pressure at all and they take care of all the details such as DMV. Just didn't have the car I was looking for.
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Dec 29, 2015
ltsgarage
5
Car was over price compared to others on the market. Would not even respond after I told them that. I figured they would either try to show me why it is priced so high or try to deal with me. Neither happened...
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Dec 22, 2015
Very professional.
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Dec 18, 2015
Really friendly and very convenient service. Garrett made things easy and he had dependable follow through. Turns out the car I wanted sold before I'd committed to buy it; otherwise I would have bought from them.
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Dec 18, 2015
Prompt responses without pressure. Free test drives in the bay area with free delivery where you are. Thought that was cool, but could not take advantage because of location.
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Dec 14, 2015
Excellent service, friendly, very fast help... from beginning to end. Highly recommended and satisfied! Thank you everyone from Shift.
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Dec 13, 2015
Very nice ron was very professional .did a nice job informing us about the jeep
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Dec 10, 2015
Way over priced. $2000 over book for a private party sale???
2 of 3 people found this review helpful.
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Dec 10, 2015
Great service quick response and service provided just it wasn't what I was looking for I'll recommend
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Dec 7, 2015
This company takes a lot of the work out of buying a used car. The quality of their cars is very high.
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Dec 2, 2015
I liked the dealer. They came to my home for test drive. went back, fixed the reported issue. come back again and do test drive. they fillup all docs, I just signed it and sign a cheque .. thats all :-) No hassle. They will do registration for me too ... I recomend it (No charge for documentation fee)- Sukalyan
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Nov 13, 2015
Knew nothing about car. Did not call back with information as promised. Several days later sold car to a local dealer.
4 of 4 people found this review helpful.
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Nov 13, 2015
Responded, but car sold that very day. Salesman very professional.
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Nov 11, 2015
Excellent service. Sale handled by William Wong, I believe. He was knowledgeable and helpful. Not pushy. I bought a Rav4 I am quite happy with.
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Nov 3, 2015
Great.
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Nov 2, 2015
Excellent!
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Oct 29, 2015
Good response from dealer. However, dealer's inflexibility prevented deal from being clinched: the price differential was not significant in our view.
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Oct 29, 2015
Responded quickly with vehicle details
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Oct 26, 2015
Daniel did a great job. Shift was the best car purchase experience I have ever had. Will definitely use them again!
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Oct 25, 2015
They promptly responded but the car was not available so they get no star for advertisement.
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Oct 20, 2015
hxtorr
Good communication but car was sold already. Offered to keep me on list in case a similar car comes up.
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Oct 16, 2015
Got back quickly but car was sold.
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Oct 3, 2015