Shan Auto Sales

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5650 Belair Road
Baltimore, MD 21206

Sales: (410) 325-7426

All reviewers have been verified to have contacted this dealer – Learn More
Oct 17, 2016
Called and texted, So far contact info great!
2 of 4 people found this review helpful.
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Oct 6, 2016
Provided great information
3 of 5 people found this review helpful.
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Sep 2, 2016
aaroncecil
Bought a car in on 3 September. No sooner did I get it home, the check engine light was on and the EPC code. Chris said they stand by their vehicles. Three months later, yes, three months later 6 December, I get it back with a broken front spring. The check engine light still on and a push to buy an extended warranty. The three months consisted of some story of reprograming the ECU. Took it to the dealer and it was a $200 fix. They did give me a loaner, but three months to fix something with a story of 'reprograming the ECU' which the dealership said 'doesn't happen.' The ECU itself could be replaced for under $500, so the story followed by the car coming back even worse than when it was left settled it. They got me. I lost. Don't you lose. Only nice thing they did was give me a loaner for the three months it was supposedly being worked on. I learned my lesson.
10 of 10 people found this review helpful.
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Aug 11, 2016
Not at all good experience I had. Their internet price is not real price, hidden cost there. They did not say upfront.
8 of 9 people found this review helpful.
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Aug 11, 2016
Very poor customer service. Very indifferent and unhelpful.
6 of 6 people found this review helpful.
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Read 6 old reviews
Apr 24, 2015
kmateo
they were promt in reply could get finacing thru them wanted a high down payment.
2 of 2 people found this review helpful.
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Feb 23, 2015
Okay
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Nov 5, 2014
they responded and answered all my questions.
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Jun 5, 2014
Told me the car had a v6 I drove 2 hours it was a 4 cyd Told me the car was a 9.0 out of 10 it was a 7 at best terrible Experience I would not recommend them to anyone
2 of 2 people found this review helpful.
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Response from Shan Auto Sales:

We apologize for your experience as you know sometimes these mistakes happen due to various inventory tools that are used to update inventory management systemes.
Nov 18, 2013
I spoke with them on the phone days after I sent the email. The response time was weak but nonetheless they were helpful.
Is this review helpful? Yes | No

Response from Shan Auto Sales:

We regret the lag time in response to your inquiry we continue to increase our speed and customer service to all our potential customers. Thanks for your review.
Apr 6, 2012
Prompt call back. Very professional.
Is this review helpful? Yes | No

Response from Shan Auto Sales:

Thanks for your review and we hope to increase our professionalism and customer service.

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