Had an appt for a certain day and time. The24hours before hand the salesman kept emailing me making sure the appointment was set and ensuring I can come in. An hour and a half before my appt he email me telling me they sold the car.

Great experience buying the truck we love

They responded quickly and answered all questions

Good folks fast responses

I never looked at their car but the dealership did contact me via phone and e-mail.

The dealer was very polite and nice but didn't realize I live in Texas and needed to find a deal in my area. We had a nice conversation.

Scranton Motors was amazing! From start to finish, they are always willing to go the extra step to satisfy the customer!

When I contacted the dealership via online I received a reply quickly. We set up a time for me to see the Jeep. When I arrived there was a note on the Jeep reserving it under my name.....nice touch.

The car was exactly as advertised, we were able to come to an agreement on price that I was satisfied with. The dealership took care of all the paperwork and registration even though I am from Mass. The car was detailed and ready on the agreed on day. Our salesman was very accommodating and professional.

Dealership responded quickly. Vehicle i contacted them able had sold before I could get down there to look at it.

they tried very hard to get in contact with me

We had an excellent experience at Scranton Motors. Everyone was very helpful, nice and not pushy at all. Our sales rep Sage McPherson was the best. Answered all of our questions. Enjoying our new vehicle!

They make many attempts at follow up but not follow through. Waited a week for a car to go through the body shop. Representative called and said it was ready the next day at 11. Called her back and had to leave a message (@ about 3pm) dating that I would be there close to 11. I was running about a half hour behind that morning and called to let the agent know as she indicated it was her day off. When I called I was informed she did not come in. I explained why I was calling and was told the car was not there either. I am an hour away, not good. When I returned home I answered a follow up email from the general mgr and communicated my dismay. I went back online looking for another vehicle out of frustration. By the time I heard back which was about 5 pm I had already driven into Connecticut past this dealer and put another van under contract. I had a pristine 2008 Avalon with 120k. They hit me with a low number and didn't even try to entice me to make a deal. Just told me that was it. The next dealer did better, and just like this dealer was working off a vehicle that was reduced. Granted I paid a bit more for the one I bought but it was two years newer and had leather and DVD system with same miles. I guess what I am saying is, had they been on the ball and tried to negotiate first time in I would not have continued to look and probably would have endured a delay. All the people I dealt with were very pleasant.

Communicated servers times all positive haven’t decided yet

great

Scranton Buick is 1 1/2 hour from my home so when Dan Fortes contacted me I asked him to test drive the truck for me and send me pictures of the under carriage before I made the trip. He did both and truck was better than expected. I will use Dan and Scranton Buick again.