Russell & Smith Ford

3440 South Loop West Freeway
Houston, TX 77025

Sales: (713) 766-0755

Service: (713) 358-4494

Today 9:00am - 9:00pm
(Closed Now)
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 25, 2017
Emailed me in a timely way.
Is this review helpful? Yes | No
May 3, 2017
Late notification to my request and submission of paperwork to purchase vehicle. Dealership. was very courteous when they expained it had already been sold.
Is this review helpful? Yes | No

Response from Russell & Smith Ford:

Thank you for your feedback, Henry. We apologize for the delay in getting back to you but appreciate your understanding. Please let us know if there is anything we can do for you in the future!
Apr 29, 2017
Told me the truck was there. Drove 45 minutes to dealer and nobody can find the truck on the lot. After waiting for about an hour. They just apologize and say that it must have gone to auction. Salesman just walked away after that. Didn't even try to show me anything similar that they did have in stock.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Russell & Smith Ford:

Thank you for your feedback. At Russell & Smith Ford we strive to provide every customer with an exceptional experience through friendly and attentive services and are very disappointed to hear that this is not what you experienced when working with our team. We apologize for any lack of communication that occurred. We would like to discuss your experience in greater detail and ask that you please reach out to our General Manager, Jack Carney, at 713-663-4111 at your earliest convenience.
Apr 22, 2017
Good people
Is this review helpful? Yes | No

Response from Russell & Smith Ford:

Thank you, Thomas! We appreciate you taking the time to fill us in on your experience with us. We look forward to continuing to work with you in the future. Thanks again and take care!
Apr 15, 2017
I liked the way this dealership made me feel from the very moment I astepped on thier lot.I found the vehichle that was listed.I quickly recieved a decent price for said vehicle and the dealership perks are beyond compare.My salesman was Corey Garrison...look him up for a great buying experience.
Is this review helpful? Yes | No

Response from Russell & Smith Ford:

We were very happy to help you out, Vince, and that Corey was able to meet your expectations. Customer service is an incredibly huge asset that we aim to provide for our guests. Thank you for your review and congratulations on your new car!
Mar 18, 2017
Sales manager has done a good job at staying in contact.
Is this review helpful? Yes | No
Mar 16, 2017
Damas_687
These folks contacted me quickly and answered all my questions.
Is this review helpful? Yes | No
Mar 15, 2017
XJR_8131
great
Is this review helpful? Yes | No
Feb 11, 2017
Was quoted a price over the phone took screenshots of the price online drive 2 hrs to drive it only to be told they were raising the price $3000
8 of 8 people found this review helpful.
Is this helpful? Yes | No
Jan 17, 2017
Give me the best deal in the city , very good dealer
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 31, 2016
They answered right back good service
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Russell & Smith Ford:

Thank you, Steven! We are happy to provide excellent and quick service, and are glad you appreciate it. Please let us know if we can help with any other car needs!
Dec 30, 2016
After I requested more information about the vehicle, i got a quick response by phone that the car had sold. I appreciated the quick turnaround to my inquiry
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Russell & Smith Ford:

Thanks for sharing your appreciation of our quick response, Janet, and we're sorry that the car had been sold! We hope to have the chance to work with you in the future!
Dec 29, 2016
Replied quickly and answered my questions
Is this review helpful? Yes | No

Response from Russell & Smith Ford:

It was our pleasure to answer your questions as quickly as possible, Deborah! Thank you for your great review and we hope to work with you again!
Dec 23, 2016
Great! Very prompt and professional.
Is this review helpful? Yes | No

Response from Russell & Smith Ford:

Thank you very much for your positive review! Please let us know if we can help with anything else!
Dec 10, 2016
Hblack76
Very informative happy to help!!
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Russell & Smith Ford:

Great to hear! We appreciate your support and hope you'll come back in if there's anything else you need. Thank you!
Dec 6, 2016
Called dealer about this truck they said it was sold later found out it was not sold. Bought a chevy.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Russell & Smith Ford:

Edgar, we’re sorry to hear about this miscommunication you had during your experience with our team. If you would like to share any more about your interaction with our dealership, please reach out to our General Manager, Anson Jones, at 713-663-4122 and he will be happy to speak with you. Thank you.
Dec 5, 2016
Shawn6869
Left us in the cold to get the key and never returned, so we took our business somewhere else
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Russell & Smith Ford:

Shawn, we’re sorry to see you were disappointed with your visit to our dealership. We would like to speak with you to learn more about your interaction with our team and how we can get better moving forward. Please reach out to our General Manager, Anson Jones, at 713-663-4122 and he will be here to help. Thank you.
Nov 23, 2016
mwineland
They responded promptly, we're very helpful and not pushy, but the truck I inquired about sold to someone who was looking at it when we communicated.They quickly let me know afterward that this person had purchased the truck, and offered to help me with a similar model.
Is this review helpful? Yes | No

Response from Russell & Smith Ford:

We're glad we could help! Customer satisfaction is our number one goal and we want to do whatever we can to make sure you find a vehicle that is perfect for you. Please don't hesitate to let us know if there's anything at all you need. Thank you!
Nov 1, 2016
good response time and friendly -- had sold the car I wanted to look at -- should have had it off the website!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Russell & Smith Ford:

Thank you for the feedback, Gary. We're glad our team could get back to you so quickly when you inquired about one of our vehicles. We're sorry to hear it was already gone and we'll do our best to get them down off the website a little quicker if they're no longer available in the future. We hope you'll reach out to us again if you find any other vehicles you're interested in on our site!
Oct 21, 2016
the truck had already been sold a week prior to them answering our request but told us the truck was still available when it really wasn't just to get us in the door
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jul 13, 2016
The car I called about already "had a contract on it" when I called them, but reappeared in a day with a price that was $1000 higher. When I called and told the young lady that it appeared to be the same car only at a higher price she quickly told me it had been sold. Doesn't that sound like bait and switch? I would not think of dealing with them.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jun 18, 2016
Dealer experience was great!
0 of 1 people found this review helpful.
Is this helpful? Yes | No
May 17, 2016
Very easy to do business with. Great people!
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 3, 2016
JCS14
Very quick to respond.
Is this review helpful? Yes | No
Jan 13, 2016
Freak customer service no pressure deal, they explained everything I had questions on. Straight to the point
Is this review helpful? Yes | No
Nov 20, 2015
Great, outstanding, good job! A new era in buying, all done with a few Emails and phone calls. I have always hated the whole buying and finance game. This will be the only way I purchase a vehicle again. Thanks John Zilker! Jim from Palacios
Is this review helpful? Yes | No
Nov 10, 2015
Super fast response and salesman was very helpful
Is this review helpful? Yes | No
Nov 4, 2015
Horrible, they tried to rip me off by making me over pay on the vehicle. They got 3 guys to try and make me buy it and on top of that they said one of my vehicles I wanted to trade in was only worth 2000 when it is over 40,000. Waste of gas and time
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Oct 24, 2015
Worst experience salesman Stephen asked for my debit card to hold the car! I have never heard of that. Wasted time and gas car was sold while we were on the way to purchase it and he didn't answer our calls to tell us.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Oct 13, 2015
Brandon K. Was very pleasant to work with! Hope to buy from him in the future.
Is this review helpful? Yes | No
Oct 12, 2015
Bad customer service plus sales manager and finance manager play way to many games went to dealership with 50k and a 2013 trade for a dually truck they wouldn't do the deal and let me walk out the door with my 50k. I went to Dallas to a dealer and got the deal done. For 47k. I wouldn't do business with Russell & Smith bad dealership.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 12, 2015
Quick to respond
Is this review helpful? Yes | No
Aug 11, 2015
Rob3763
Great job no hassle or pressure. Salesmen followed up after sale again job well done.
Is this review helpful? Yes | No
Aug 7, 2015
Car stink and personal really bad services never going back there
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Read 18 old reviews
Mar 27, 2015
Moonkristin
Very fair deal on the car. Transparent and easy to work with. They are privately owned and gave us loads of attention and consideration. Did not get the sell vibe at all. They were quick to respond and delivered to the letter on everything they promised. We bought used and got an amazing deal. Can't believe we lucked out! Very good people. We definitely will return.
Is this review helpful? Yes | No
Mar 26, 2015
Me and my son were treated well by the staff.
Is this review helpful? Yes | No
Oct 11, 2014
Very fast service. No hassle purchase experience. Very easy to deal with them.
Is this review helpful? Yes | No
Aug 18, 2014
They were fast and very Curtious. I would say that Joe Rodrigues is one hell one a salesman.
Is this review helpful? Yes | No
Aug 7, 2014
Quick and painless purchase.
Is this review helpful? Yes | No
Jul 31, 2014
Quick responses.
Is this review helpful? Yes | No
May 7, 2014
I bought it and loved it
Is this review helpful? Yes | No
Mar 21, 2014
philipjfry27
275
No complaints, I stopped here a couple weeks ago to test drive a Ford Fusion. The salesperson was helpful and friendly and offered to provide me with X-plan pricing on vehicles that I emailed to him. I never followed up.
Is this review helpful? Yes | No
Sep 29, 2013
did not purchase from russelll smith, but they were very responsive to my inquiry
Is this review helpful? Yes | No
Aug 7, 2013
This is a dealership to stay away from. The sales team will promise everything; but the service department is truly totally bad. Don't expect warranty claims to be honored with this company. Ford is a great product and there are a lot of other dealerships in Houston to purchase from. Do yourself a favor and eliminate a lot of heartburn. Purchase from someone else.
Is this review helpful? Yes | No
Jun 13, 2013
Excellent experience. Our salesperson James and the Finance Mgr, Stephen were laid back and did not oversell or push. We will definitely make future purchases with RS Ford.
Is this review helpful? Yes | No
May 20, 2013
Too many sales games......
Is this review helpful? Yes | No
May 2, 2013
Caring & helpful
Is this review helpful? Yes | No
Jan 24, 2013
The dealer, employer and manager in there had the best way of convincing customers and satisfying them with their product and treatment
Is this review helpful? Yes | No
Nov 29, 2012
They were nice, courteous and efficient
Is this review helpful? Yes | No
Oct 25, 2012
These people did not seem ready for me even though they made sure they knew I was coming. Called me before hand and I call them beause I was running a little late. I made an appointment with someone but when I got there he was busy and several saleman said they worked with him and they could help me. I worked in sales for years and had other people took my appointments and leads. I wanted to speak with only the person I had the appointment with. Finally they told me that the person I had the appt. with was the internet manager and he finally came out and one of the salemen finally brought the car around I was interested in. I did not care for this car so they tried to show me several others. None would work for what I needed. The internet mgr. called several times later, but it appeared he did not remember what I was looking for as he suggested cars that did not meet my needs.
Is this review helpful? Yes | No
Oct 13, 2012
Nice,professional,enthusiastic
Is this review helpful? Yes | No
Apr 15, 2012
Didn't truly work with this dealer. However, recent a few emails but no serious follow up like the dealer, Daniel Clement at Sewell Lexus of Dallas where I purchased a 06 Expedition-Limited for a wonderful price.
Is this review helpful? Yes | No

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