Russell & Smith Honda

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Express Service, Certified Used Dealer, Internet Certified, Customer
Appreciation Days

2900 South Loop W
Houston, TX 77054

Sales: (713) 363-2208

Service: (888) 663-4527

Today 9:00am - 9:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
May 5, 2017
Purchased a 2014 honda crv. Drove it around when I got home and brakes were squeaking. Had to bring it back next day- said they fixed it. Brakes still squeaked. Took it to my mechanic. Brakes were not lubricated at calipers and back brake rotors were shot- he showed them to me. Don't believe Russell and Smith's however many number of inspections they do before they sell it. Had my mechanic fix it because I didn't trust RandS to do it. Beware of this dealer! Definitely DO NOT recommend them!!
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Apr 18, 2017
Great experience! Stephen were professional and friendly. I am now the proud owner.
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Response from Russell & Smith Honda:

Deon, thank you for your excellent review! It's great to hear that Stephen took care of everything you needed! We hope to see you again!
Apr 5, 2017
Buying the car was hassle free. Trey stuck w/ selling the car & didn't waste time trying to have me buy things I didn't need or ask for. Everyone had a good attitude, not pushy, and I can honestly say I'd be happy to purchase another vehicle from them and would refer to anyone looking for a good car and a better buying experience.
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Response from Russell & Smith Honda:

Thank you for the wonderful recommendation, Steve! We are so glad to hear you had a great experience with our sales team! We hope to have the opportunity to work with you again! Let us know how we can help you out in the future!
Apr 3, 2017
Good
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Response from Russell & Smith Honda:

Thank you for the positive review, Jose!
Mar 29, 2017
Very efficient
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Response from Russell & Smith Honda:

We're glad to hear it, Don! Thank you for the great review.
Dec 5, 2016
Good communication follow-through.
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Response from Russell & Smith Honda:

Great to hear, Alan! Please let us know if there's anything else you need. Thank you!
Nov 26, 2016
The salesman and financial guy stayed late to get deal done.
0 of 1 people found this review helpful.
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Response from Russell & Smith Honda:

We'll always be here to help, Jaime! It was no trouble for our team to stay a little late to make sure everything you needed was taken care of that night. Thank you!
Nov 24, 2016
Excellent conversation, did not get a chance to visit dealership, had to go out of town on medical emergency
0 of 1 people found this review helpful.
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Response from Russell & Smith Honda:

We're sorry to hear about the medical emergency, we hope everything is OK. If you have any questions for us or need any help, please don't hesitate to stop in when you're back in town. Thank you!
Nov 6, 2016
I had to keep calling them back to try to work out a deal on the price of 2 different vehicles, but they were very slow. I was told I would get a call back on multiple occasions, but didn't receive the call. I purchased elsewhere.
2 of 2 people found this review helpful.
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Oct 19, 2016
excellent customer service
1 of 1 people found this review helpful.
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Response from Russell & Smith Honda:

That's what we aim for, Nicholas! Thank you for sharing your experience!
Oct 3, 2016
BigDawg21
Responded quickly even though the vehicle was unavailable. Continue to reach out to help me in my search
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Response from Russell & Smith Honda:

Thank you for the kind words! We're sorry to see that your initial choice was unavailable but we'll always be here to help you find another ride that you'll love. Please don't hesitate to give us a call if you have any questions for us. Thanks again!
Sep 22, 2016
Stevon was the best! He didn't try to hard-sell or haggle with me. I was matter-of-fact in what I was looking for and he got me the best deal. I am definitely a return customer (and I hate going to car dealerships!) and would refer anyone looking for a good deal--Stevon is your guy!
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Response from Russell & Smith Honda:

That's great to hear, Connie! Customer service is a top priority for our team here at Russell & Smith and we'll always do our best to help you find exactly what you're looking for in your new ride. Thank you!
Sep 8, 2016
Some what friendly salesperson... Overall good
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Response from Russell & Smith Honda:

Thank you for your feedback, Annie! We're glad you had a good experience with our team but please reach out to us if there's anything you'd like to discuss further. Thanks again!
Aug 14, 2016
Cyrus was great. He answered all my questions and concerns. Thanks Cyprus
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Response from Russell & Smith Honda:

We're glad we could help! Please let us know if you ever have any other questions for our team. Thank you!
Aug 10, 2016
Excellent!!
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Response from Russell & Smith Honda:

Thank you very much!
Jul 7, 2016
Fast and convenient.
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Jul 7, 2016
Quick response to our inquiry, but the car we were interested in was sold.
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Jun 25, 2016
Didn't like car but staff was nice.
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May 12, 2016
Salesperson was excellent! Great Customer Service and follow up!
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May 1, 2016
Great
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Feb 13, 2016
wTroy
I called ahead and told them I was coming by. We waited 30 minutes for the sales rep to finish with another visitor, then when we looked at the car, it was very dirty. He also asured me they had serviced and fixed items on the car, but the passenger's door handle on the inside was broken and flapping out.
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Feb 11, 2016
Had to go four times just toclose the deal and they do not even lower their prices for anyone. Greed is their color.
1 of 1 people found this review helpful.
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Feb 8, 2016
Communicated well and consistently. Polite.
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Jan 2, 2016
Great
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Dec 27, 2015
I bought 3-4 Hondas from them and always got good deals and good customer care
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Dec 11, 2015
Very good
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Dec 4, 2015
Price of the vehicle was good, quality of vehicle appear to be good. However sales person came across as arrogant so I bought somewhere else.
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Aug 19, 2015
I got a response and sent back an email nothing back!!
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Aug 18, 2015
Oscar was my consultant and he was fantastic! I truly appreciate him taking the approach I needed rather than the typical "sales guy" approach!
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Aug 10, 2015
Great
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Jul 18, 2015
5
Ian responded the same day. I had a pleasant experience at the dealer. I purchased the car the same day.
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Read 13 old reviews
Feb 9, 2015
Made me drive all the way up there just to tell me the car had been sold already and tried to sell me something else!
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Feb 1, 2015
Got the mini I was looking at nice bunch of guys
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Dec 24, 2014
Good initial contact service on the parking lot but zero follow-up once I left the dealership. I did not purchase.
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Oct 5, 2014
Love this place
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Sep 13, 2014
dhanna21
The team at Russell & Smith Honda are AWESOME!! Very happy with their service!
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Aug 10, 2014
smiranda
Great people to do business with, I love my 2014 honda pilot
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Jul 27, 2014
fantastic experience, very friendly salesman
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Apr 7, 2014
not bad
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Aug 7, 2013
I did by the 08 Scion XB from this dealer. I showed up with my own approval and they ran my credit even after I asked them not to. Then got the car home a realized that the radiator grill was missing so I called them and they basically told me "its a used car ma'am, you need to replace it". Really disappointed. Oh and did I mention that I was supposed to get a call to go pick up my car plates...yea that call still has not happened. So now I have to call and inquire to see if they will be mailed or if I need to pick them up. Really bummed about the whole experience. Now I remember why I hate dealers. Thought this time would be easier since I did all the leg work to get my financing but still turned out to be a headache. They are not honest and that's what made the maddest. The first day I pulled up they were like buzzards asking if they could help. After I purchased I can't seem to get any help or even my simple questions answered. DO NOT RECOMMEND will be the nicest thing to say right now.
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Jun 20, 2013
At first, they response was excellent, in fact more than expected, but then after I let them know about the specific truck models and price range I was looking for and gave them all my information including my Ebay's Buyer record, they simply disappeared and didnt email me anymore. I don't plan to contact them anymore either!
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May 31, 2013
Car was sold" by the time i got there
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Feb 25, 2013
Quick response and helped me with questions I had.
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Dec 7, 2012
They responded, but I didn't. I had already found the car I wanted
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