Russell & Smith Ford

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3440 South Loop West Freeway, Houston, TX 77025 - Map & Directions

Sales: (855) 273-6381

Service: (855) 273-6382

Today 9:00am - 9:00pm
(Open Now)
show business hours
Jul 13, 2016
The car I called about already "had a contract on it" when I called them, but reappeared in a day with a price that was $1000 higher. When I called and told the young lady that it appeared to be the same car only at a higher price she quickly told me it had been sold. Doesn't that sound like bait and switch? I would not think of dealing with them.
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Jun 18, 2016
Dealer experience was great!
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May 17, 2016
Very easy to do business with. Great people!
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Feb 3, 2016
JCS14
0
Very quick to respond.
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Jan 13, 2016
Freak customer service no pressure deal, they explained everything I had questions on. Straight to the point
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Nov 20, 2015
Great, outstanding, good job! A new era in buying, all done with a few Emails and phone calls. I have always hated the whole buying and finance game. This will be the only way I purchase a vehicle again. Thanks John Zilker! Jim from Palacios
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Nov 10, 2015
Super fast response and salesman was very helpful
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Nov 4, 2015
Horrible, they tried to rip me off by making me over pay on the vehicle. They got 3 guys to try and make me buy it and on top of that they said one of my vehicles I wanted to trade in was only worth 2000 when it is over 40,000. Waste of gas and time
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Oct 24, 2015
Worst experience salesman Stephen asked for my debit card to hold the car! I have never heard of that. Wasted time and gas car was sold while we were on the way to purchase it and he didn't answer our calls to tell us.
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Oct 13, 2015
Brandon K. Was very pleasant to work with! Hope to buy from him in the future.
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Oct 12, 2015
Bad customer service plus sales manager and finance manager play way to many games went to dealership with 50k and a 2013 trade for a dually truck they wouldn't do the deal and let me walk out the door with my 50k. I went to Dallas to a dealer and got the deal done. For 47k. I wouldn't do business with Russell & Smith bad dealership.
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Oct 12, 2015
Quick to respond
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Aug 11, 2015
Rob3763
0
Great job no hassle or pressure. Salesmen followed up after sale again job well done.
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Aug 7, 2015
Car stink and personal really bad services never going back there
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Mar 27, 2015
Moonkristin
0
Very fair deal on the car. Transparent and easy to work with. They are privately owned and gave us loads of attention and consideration. Did not get the sell vibe at all. They were quick to respond and delivered to the letter on everything they promised. We bought used and got an amazing deal. Can't believe we lucked out! Very good people. We definitely will return.
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Mar 26, 2015
Me and my son were treated well by the staff.
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Oct 11, 2014
Very fast service. No hassle purchase experience. Very easy to deal with them.
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Old Dealer Reviews

Aug 18, 2014
They were fast and very Curtious. I would say that Joe Rodrigues is one hell one a salesman.
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Aug 7, 2014
Quick and painless purchase.
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Jul 31, 2014
Quick responses.
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May 7, 2014
I bought it and loved it
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Mar 21, 2014
philipjfry27
185
No complaints, I stopped here a couple weeks ago to test drive a Ford Fusion. The salesperson was helpful and friendly and offered to provide me with X-plan pricing on vehicles that I emailed to him. I never followed up.
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Sep 29, 2013
did not purchase from russelll smith, but they were very responsive to my inquiry
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Aug 7, 2013
This is a dealership to stay away from. The sales team will promise everything; but the service department is truly totally bad. Don't expect warranty claims to be honored with this company. Ford is a great product and there are a lot of other dealerships in Houston to purchase from. Do yourself a favor and eliminate a lot of heartburn. Purchase from someone else.
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Jun 13, 2013
Excellent experience. Our salesperson James and the Finance Mgr, Stephen were laid back and did not oversell or push. We will definitely make future purchases with RS Ford.
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May 20, 2013
Too many sales games......
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May 2, 2013
Caring & helpful
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Jan 24, 2013
The dealer, employer and manager in there had the best way of convincing customers and satisfying them with their product and treatment
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Nov 29, 2012
They were nice, courteous and efficient
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Oct 25, 2012
These people did not seem ready for me even though they made sure they knew I was coming. Called me before hand and I call them beause I was running a little late. I made an appointment with someone but when I got there he was busy and several saleman said they worked with him and they could help me. I worked in sales for years and had other people took my appointments and leads. I wanted to speak with only the person I had the appointment with. Finally they told me that the person I had the appt. with was the internet manager and he finally came out and one of the salemen finally brought the car around I was interested in. I did not care for this car so they tried to show me several others. None would work for what I needed. The internet mgr. called several times later, but it appeared he did not remember what I was looking for as he suggested cars that did not meet my needs.
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Oct 13, 2012
Nice,professional,enthusiastic
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Apr 15, 2012
Didn't truly work with this dealer. However, recent a few emails but no serious follow up like the dealer, Daniel Clement at Sewell Lexus of Dallas where I purchased a 06 Expedition-Limited for a wonderful price.
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