Rusnak Jaguar

337 W Colorado Blvd
Pasadena, CA 91105
Map & Directions

Sales: (626) 376-4277 Service: (844) 271-6491

Today 10:00 AM - 6:00 PM (Open Now)
Show business hours

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Dealer Details

Rusnak Jaguar

7 reviews
Today 10:00 AM - 6:00 PM (Open Now)
337 W Colorado Blvd
Pasadena, CA 91105

Dealer Reviews

All reviews are verified visits to the dealer. – Learn More
Oct 17, 2019
Hi - did a great job with communication.
Is this review helpful? Yes | No
Jun 17, 2019
I inquired about the 2 Jaguar XE 25t Premium models the dealership has for sale. Eduardo Bautista promptly reached out to me after my inquiry and answered all of my questions. The reason for my inquiry was to find out if the cars had certain options that I was looking for as they were not listed. He responded within minutes to all of my questions. Unfortunately neither car had the options i was looking for so purchase was made however based on the prompt response I give this dealership ***** 5 stars for the prompt response I received. Too bad the car didn’t have the options I wanted as the car was priced just right. I’d definitely reach out to them in the future if they had what I was looking for.
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Jan 4, 2019
Good pricing but not much 2018 in stock to choose from.
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Jan 15, 2019
Response from current dealership:
Thank you for your feedback! - Khristopher Garwick, General Manager
Jul 18, 2018
I was contacted in a timely manner. I would like to have seen more pictures of the vehicle. I haven't made a decision yet.
Is this review helpful? Yes | No
Jul 27, 2018
Response from current dealership:
Hi there, we regret that you feel you did not have enough photos of the vehicle.  We would be happy to share more information with you; please reach out to us at your earliest convenience at (626) 714-3162
- Khristopher Garwick, General Manager
May 15, 2018
What an amazing experience at Rusnak Pasadena Jaguar! Mr. Abraham Kolandjian was great, from email to person. Nice gentlemen at the Finance department too! Thank you for accommodating us!
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May 25, 2018
Response from current dealership:
We appreciate your kind words and strong recommendation! We're so thrilled that you had a great experience with us and look forward to working with you again soon!- Khristopher Garwick, General Manager
Apr 25, 2018
Great
Is this review helpful? Yes | No
May 4, 2018
Response from current dealership:
We are so happy that you had a wonderful experience with us! Thanks for leaving your feedback, it means a lot! - Khristopher Garwick, General Manager
Mar 3, 2018
Good
0 of 1 people found this review helpful.
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Jan 7, 2018
Very bad experience at this dealership. I had never been so disappointed. I had an appointment to view the 2017 Maserati Ghibli on 1/5/18 at noon. I told the person setting the appointment Heather that I was driving long distance to view the car. However, I drove all the way down there and they told me that they have bad news and goods news. The bad news was that they lent the car out to one of their clients and it wouldn’t be in until the next day. I had an appointment, why wasn’t I informed so that could have came the next day. Such bad business. I was ready to buy the vehicle, just needed to see the vehicle in person. Terrible. I wouldn’t even give them a one star but I have to rate the overall experience.
1 of 1 people found this review helpful.
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Jan 16, 2018
Response from current dealership:
Erica, Thank you for bringing this to our attention and for driving the extra distance to see us. I am so disappointed to learn about your negative experience, and would love the chance to speak with you further to see how we can resolve this. If you'd like please contact me directly at  kgarwick@rusnakautogroup.com@rusnakautogroup.com. I look forward to hearing from you.
Jan 6, 2018
A+
0 of 1 people found this review helpful.
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Jan 18, 2018
Response from current dealership:
Thank you for the great rating, Viggy!- Khristopher Garwick, General Manager
Dec 15, 2017
As always a very curtious staff call
0 of 1 people found this review helpful.
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Sep 20, 2017
Good
0 of 1 people found this review helpful.
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Jul 27, 2017
Sales people were great but financial people won't take check for $ 31000 car, so I have to charge my credit card.............so be aware..............Thanks.
1 of 1 people found this review helpful.
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Jul 31, 2017
Response from current dealership:
Hello, and thank you for this feedback. While I am glad you had a good experience with our Sales department, I apologize for the inconvenience our payment policy may have caused you.  Our policy was put in effect as a way to reduce the fraud losses we experienced and I want you to know we will review other secure payment options in our next review. Please let me know if you have any questions or additional input and thank you again for your business. Thank you, Aman Abraham, General Manager
Jun 27, 2017
Amazing. They really do take care of you. Thanks
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Jul 10, 2017
Response from current dealership:
Thank you for this awesome feedback, Lanie! I am happy to hear that you were well taken care of, and happy with the experience! - Aman Abraham, General Manager
Jun 13, 2017
I wouldn't recommend this dealership as like most people today they shop online and this dealer is really slow and responding to inquiries. They insist that I come into the dealership to get pricing. When I was finally able to get a quote its was ALOT high that every other dealership I contacted. All other dealers had no issues with work with me online except this dealer. Better pricing else where.
6 of 6 people found this review helpful.
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May 12, 2017
Very helpful
1 of 2 people found this review helpful.
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Apr 12, 2017
The F-Type S Coupe Jaw 380 HP that I purchased is the exact car that I wanted!! I could not have asked for a better deal and service... Abraham and Johanna did not leave out any details whatsoever and was very courteous and easy to speak with!!! For future references if anybody that I know watch to buy a beautiful and good running car I will send them straight to RusNat... Thank you Abraham and Johanna for your expertise.
0 of 1 people found this review helpful.
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Feb 13, 2017
Fast transaction professional staff
0 of 1 people found this review helpful.
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Aug 12, 2014
Great
0 of 1 people found this review helpful.
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Apr 1, 2014
Stephen Rumph salesman was very professional and worked with me to make sure satisfaction with my 2009 Turbo Cab. Awesome Car.
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Dec 14, 2013
Todd was great to work with. Every member of team Rusnak that we dealt with was professional, non-pushy, and with a huge sigh of relief, very easy to work with compared to previous auto purchases I have made. The purchase process was seamless.
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Jan 10, 2012
They were nice until I made an offer on a Panamera build that apparently insulted them. Therefore, I purchased from Downtown Porsche for $100 more than the amount Rusnak was insulted over. Rusnak didn't even give me a counter. They just said they couldn't do it, then proceeded to tell me to "be careful" when purchasing from someone else. Give me break!
2 of 2 people found this review helpful.
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Dec 6, 2011
Jeff Assad was great, I did not get to the car in time, it sold but I would have been the buyer if I had been quicker
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Nov 25, 2011
Customer service is not honesty. I' out of State, I bought Lexus GX470, So I just looked the car over the pics, I don't have chance to test drive. I receive the car. not pleased. Because not as they said and when they got your money they don't care much about you.
1 of 1 people found this review helpful.
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Nov 13, 2011
My experience with Rusnak Jaguar was very professional. I dealt extensively with Mr. Jeff Assad. He was informative,not pushy,and went beyond professionalism to answer my questions and Emails. I was in Tennessee and he in California and believe me I had apprenhension dealing with a strange dealership and sales person. Mr Assad immediately put me at ease and did an outstanding job over a long period of time. I feel I obtained the best deal possible from the many hundreds of the type vehicle I was interested in. I would highly recommend this dealership and Mr Assad to anyone buying a vehicle via internet or at the dealership.
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