Royal South Toyota

Express Lube, Rent A Car, Fleet T.E.D. Dealer, Toyota Tire Center

3115 S Walnut St
Bloomington, IN 47401

Sales: (765) 516-6296

Service: (866) 609-4926

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All reviewers have been verified to have contacted this dealer – Learn More
Nov 27, 2017
Royal South could not have been better to work with. I live 200 miles away, so I first dealt with Andy by email and phone. He was very helpful and professional. When I arrived at the dealership, Larry showed me the truck and he was equally helpful. Dealing with the folks at Royal South is worth the drive.
Is this review helpful? Yes | No

Response from Royal South Toyota:

Steve--thanks for making the trip.  And thank you for the comments!  Glad to hear our customer service was top notch.  #TundraGoals!
--Andy, Royal South Toyota
Nov 1, 2017
Josh at Royal was very helpful to me. I am on limited income and trying to find a used car. They tried to help me and were very nice and supportive; without being too pushy.
Is this review helpful? Yes | No
Sep 26, 2017
Responded promptly and continues to maintain contact.
Is this review helpful? Yes | No

Response from Royal South Toyota:

Deborah, this is great feedback.  Love to hear my team is bringing their "A Game" in customer service!
--Andy, General Manager
Royal South Toyota
Aug 7, 2017
Our questions were answered and we will consider further discussions regarding a future purchase.
Is this review helpful? Yes | No

Response from Royal South Toyota:

Awesome!  We aim to please--glad to hear we're meeting your expectations!
--Andy, Royal South Toyota
Jun 29, 2017
They are working with me to get me in the car I want
Is this review helpful? Yes | No
Jun 29, 2017
Good
Is this review helpful? Yes | No
Jun 28, 2017
Andy was incredibly professional in his approach and timely in his responsiveness.
Is this review helpful? Yes | No

Response from Royal South Toyota:

Patrick--Thanks for the positive comments!  Hopefully, Royal South Toyota can help you find a Toyota Tundra the next time you're in the market.  #TundraRocks #LetsGoPlaces!
--Andy, Royal South Toyota
Jun 21, 2017
Easiest car purchase ever! Dealership responded immediately to my questions. Negotiations were easy and all by email. I knew sticker versus invoice prices and the manager was reasonable from beginning. When I arrived at the dealership it was just a matter of completing paperwork. No super strong-arm sale pitch for the aftermarket warranties, either. I drove two hours away for this car after I was lied to by a local dealer salesperson and I'm glad I did. When I'm in the market for my children, if we are looking at Toyota's, I would consider driving two hours away again!
2 of 2 people found this review helpful.
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Response from Royal South Toyota:

Maureen!  Thanks for the kind words.  My family's dealership loves to exceed customers' expectations.  We also love selling Hybrid vehicles--we're one of the top selling Hybrid dealerships in the Midwest!  So, providing some super low pricing on Hybrid is well worth it if it means earning a customer from out of the area.  Even more so when we get great feedback like this.  How great!
--Andy, Royal South Toyota
Jun 16, 2017
Great people to work with. I will definitely go back if I need anoher car. The only reason I gave them 4 stars instead of 5 is because of 2 things: First, they didn't tell us they didn't have a second set of keys and fob until after we signed the documents. They said they will try to get the 2nd set, but I have not heard back. And second, we didn't even notice there were no mats until after we had purchased it. It would have been nice to have the mats. Or to have been told there are no mats.
1 of 1 people found this review helpful.
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Response from Royal South Toyota:

Carol, this is Andy, one of the managers at the dealership.  What vehicle did you purchase?  Just double checking on the second key.  Sounds like the staff member you were working with already checked, but I'd be happy to double check.
--Andy Long, Royal South Toyota (along@royalsouth.com)
Jun 2, 2017
The dealership responded quickly each time and answered multiple questions. We ended up buying the vehicle. They worked with us to bring the price within our budget and to overcome an issue with access to funds on a Saturday so we could drive it home that day and not have to come back. Since we had driven for two hours to look at it, we were relieved to not have to make a second trip to finalize the sale. Justin Bonner was our salesman, but the entire team worked to make the sale happen.
Is this review helpful? Yes | No

Response from Royal South Toyota:

Carla, thanks for your positive review of Royal South Toyota.  We try to go the extra mile for customers, like we did with working around the access to funds issue.  It is always a big deal to hear customers' positive feedback.  That's awesome.  I'll make mention of this to Justin Bonner.  Glad he brought his "Customer Service A Game"!!
--Andy Long, Royal South Toyota
Feb 28, 2017
tacoons
Salesman (Joel) was friendly and polite. I was only able to get over there on a week night after work (I left work early and drove 45 minutes to get there) for a test drive before they closed at 6. Guy in the back office (manager of some type I believe) gave me the dirtiest look after returning from a test drive. I returned the vehicle along with the salesman just before they closed but I definitely DID NOT feel welcome. Began initial negotiation on price. Salesman Joel had to get back with me on price match of almost identical vehicle. They wouldn't even try to budge. Basically, they over-extended themselves on what they gave for the vehicle on trade in the first place and as a result whoever purchases the vehicle will pay for their mistake. If you're an educated consumer, don't go here and expect to negotiate.
2 of 2 people found this review helpful.
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Response from Royal South Toyota:

Good to hear that Joel House (your salesman) was friendly and polite; but, at the same time, want to apologize for the other negative things you've just mentioned. We are dedicated, here at Royal South Toyota, to providing truly exceptional customer service from reception to delivery -- in sales, service, parts, and body shop. This is our goal for every customer, every day. I researched the situation you've just described and found that the price offered by our sales staff was our very best price -- and was, in no way, connected to any other transactions involving this vehicle. Again, at the e
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Jan 14, 2017
Quick response, polite, professional. Have not yet purchased a vehicle from this dealer, but would not hesitate to do so. Feel that I would be treated with honesty, respect and that pricing would be fair.
Is this review helpful? Yes | No
Sep 30, 2016
Asked to be advised of any known issues before we drove an 1 1/2 hours to see the car. Was told that the car had slight smell of cigarettes. That was all. Tires were bald, cigarette smell made my eyes tear, crack in windshield.
6 of 6 people found this review helpful.
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Sep 3, 2016
Prompt upfront service and information. No pressured sale pitch. This is what we have , how can we help you. I will DEFINATELY shop with them again.
Is this review helpful? Yes | No
Jul 14, 2016
BriannaBesaw
HORRIBLE experience. We drove an hour to look at a truck that they guaranteed had passed service inspections and was in good working order. We test drove the truck and everything went okay. We negotiated and applied for financing. They ran my credit 6 times! Then, because the banks were closed they told us we knew we would get financed so we could go ahead and drive the truck home and come back the next day to sign paperwork. We drove it about 2 miles off the lot and the engine overheated and the radiator was spewing everywhere. Come to find out, the truck had NEVER been through their service department yet they had time to clean it and spray underneath with oil to conceal rust. After several attempts to rectify the situation with them, they have ignored me completely and still had the truck listed for the same price despite known problem. SHADY DEALER. I would be VERY CAUTIOUS buying a used vehicle here.
12 of 13 people found this review helpful.
Is this helpful? Yes | No
Apr 23, 2016
5
The dealer was very cooperative and responsive. Ultimately I choose a different car. It was a very tough choice
Is this review helpful? Yes | No
Read 9 old reviews
Oct 23, 2014
We did call the dealership after getting no response to the email request. They had the car; their internet price was so good that we bought the car for the asked for 15,358. We've never done that before.
Is this review helpful? Yes | No
Oct 21, 2014
Zilla123
5
Quick response. Easy to deal with. Great service. Would recommend.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 28, 2014
I have a brand new truck I was going to trade for a use vet...right out of the gate he was tell me my type of truck wasn't selling good...typical salesman
2 of 2 people found this review helpful.
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Jan 11, 2014
Mnkgj2013
35
Very quick call back. Nice SUV, but not the color I wanted. Would work with them again if the right vehicle can around.
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Jul 10, 2013
euroguy
45
the dealer gave me a price but it was out of my range.
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Mar 18, 2013
Excellent responce time
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Jan 17, 2013
Salesman responded to inquiry. His approach to selling was to tell me what I should buy, regardless of my interest.
Is this review helpful? Yes | No
Oct 31, 2012
Great, they answered and were informative.
Is this review helpful? Yes | No
Apr 27, 2012
It was an enjoyable no pressure experience. Love my car and feel like I got a really good deal.
Is this review helpful? Yes | No

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