Royal Automotive

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280 S Van Ness Ave, San Francisco, CA 94103
Map & Directions

Sales: (415) 241-8100

Service: (866) 260-7471

Today 9:00am - 7:00pm
(Closed Now)
show business hours
Nov 17, 2016
Dealer wanted to run a credit check on me before ever looking at my trade in and would not discuss pricing at all. Never spoke to me via phone, seemed shady, knew I lived 5+ hours away but made no guarantee to hold car the car post credit check to allow me to plan to travel for pick up.
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Nov 9, 2016
Replied quickly but it was not the car I was looking for.
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Aug 17, 2016
The dealer was prompt, provided all requested information in a timely manner, and followed up with offers of additional help if we weren't able to come to an agreement.
2 of 3 people found this review helpful.
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Jul 5, 2016
Dbchamps97
Very poor communication from Eddie. Drove 3 hrs to see 2 cars. Upon arrival he said both were sold. Total waste of time. I guess it was a blessing as I saw both cars and they had dings and dents all over them. I will never ever go back to this dealership
3 of 4 people found this review helpful.
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Jun 23, 2016
dealer emailed within an hour to send a bit more information and introduce himself. The dealer also sent some additional options in case I was interested.
2 of 3 people found this review helpful.
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Jun 19, 2016
Great Experience.. All questions answered timely. Friendly services
2 of 3 people found this review helpful.
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May 30, 2016
Amazing...so easy and fast!
2 of 3 people found this review helpful.
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May 6, 2016
I didn't appreciate going through all the motions with the dealer, including the test drive, to be told the car was actually sold. No thanks. In addition, I would have REALLY appreciated a dealer who was familiar with Mazda (as I was trying to buy a used one), or at least could answer a question regarding push button starts.
3 of 4 people found this review helpful.
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May 1, 2016
Ken, Chris, Michael & Steven (plus the other finance guy) were all GREAT. Very professional.
2 of 3 people found this review helpful.
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Apr 25, 2016
saltyone
Took public transportation to this dealership, but they refused to negotiate and when they realized there was no deal they treated me badly, practically threw me out, had me walk back to BART, I will never do business with this dealership
3 of 4 people found this review helpful.
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Apr 22, 2016
Quick response thru e mail. Very helpful.
2 of 3 people found this review helpful.
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Apr 5, 2016
Nice salesperson who called me first and kept me appraised of the car and her schedule.
2 of 3 people found this review helpful.
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Apr 4, 2016
I arranged a day and time to drive to the dealership, located 3+ hours away. I arrived about 10 minutes after the time. The person I arranged to meet, I never met. The car had a deep scratch in the doors, which was never revealed to me. If I had known this, I would not have gone. Worse, the offer for my trade was $6-8K less than what another dealer, a half hour away offered via email. Needless to say, I left and I purchased a new car after I left that dealership and went to the one a half hour south.
3 of 4 people found this review helpful.
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Apr 1, 2016
good experience... dealer was very responsive.
2 of 3 people found this review helpful.
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Mar 23, 2016
Mostly friendly and responsive but lacking in knowledge for one of the optional add-on products I was incorrectly sold.
2 of 3 people found this review helpful.
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Mar 17, 2016
I would have enjoyed owning the car but it was sold before I could make an offer.
2 of 3 people found this review helpful.
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Feb 3, 2016
Prompt response and good follow up
2 of 3 people found this review helpful.
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Jan 2, 2016
Easy, no pressure experience. The deal was fair and they were efficient in the transaction.
2 of 3 people found this review helpful.
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Dec 18, 2015
Overall a very positive experience. Friendly and helpful to me and I got the car I wanted at a fair price. There was some confusion locating the car for a test drive and it worked out well for me, but not for a guy who had driven two hours to test the same car. Also, didn't say anything about damage liability before test drive (then again, I didn't ask. FYI "you break it you buy it"). Negotiated a very reasonable extended warranty but wasn't told about $100 deductible for repairs until final signature. Oh well, I got a great car with a warranty and the process was generally smooth. I'd go back.
2 of 3 people found this review helpful.
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Dec 18, 2015
very professional dealer, but made them a fair offer and they said they don't negotiate, sooo, the car is clean but slightly overpriced in the marketplace. The car is still on their lot when it could have been sold
2 of 3 people found this review helpful.
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Dec 13, 2015
Bought the car, 1st response to my inquiry
2 of 3 people found this review helpful.
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Dec 2, 2015
Dealer is direct and honest on the price.
2 of 3 people found this review helpful.
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Nov 3, 2015
Not so good experience. The cars listed online were not updated or could not find them all together. Even though Mike might be friendly, nothing was well coordinated by the Service Dept. and Sales Dept.
2 of 3 people found this review helpful.
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Oct 30, 2015
Had a frustrating experience- they list on the web site and get you to make an appointment, then say the car sold. Then of course they have something more expensive. This has happened to me twice. Ugh
2 of 3 people found this review helpful.
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Oct 26, 2015
Awesome. We love our car!
2 of 3 people found this review helpful.
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Oct 25, 2015
They were great
2 of 3 people found this review helpful.
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Oct 18, 2015
Very helpful and responsive
2 of 3 people found this review helpful.
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Sep 7, 2015
hemibob
Excellent customer service. Even thou they did not have the car I was looking for they went above and beyond
2 of 3 people found this review helpful.
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Aug 27, 2015
Great price, smooth purchase experience. We were taken care of. Thanks, Daniel
2 of 3 people found this review helpful.
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Old Dealer Reviews

Jun 16, 2013
Dishonest sales people
2 of 3 people found this review helpful.
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Apr 27, 2013
Royal responded quickly to my inquiry.
2 of 3 people found this review helpful.
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Apr 21, 2013
1fstfreride
Extremely rude salesperson, not helpful in setting up a test drive or to view vehicles.
2 of 3 people found this review helpful.
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Mar 19, 2013
Excellent customer service. Our niece is very pleased with the car and the deal. Thanks.
2 of 3 people found this review helpful.
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Jan 8, 2013
This is the only dealer that responded to my question. They also responded within a day. Thank you.
2 of 3 people found this review helpful.
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Dec 9, 2012
Dealer responded but could not keep straight what car we were talking about (2012/2013). We ended up buying another car locally.
2 of 3 people found this review helpful.
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Nov 20, 2012
I bought a 2011 volvo XC70 T6 from Royal Motor Sales and their Sales Manager Steve Calton in 2012. I bought this car based on their price (VERY GOOD), online pictures, and Steve's word that I would not be disappointed. I never met Steve nor actually saw my new volvo until it arrived in Boise. It had one scratch (fairly significant) he did not identify for me, but overall I am very pelased with the deal and service (he got my car delivered for a very fair price). I recommend Steve and Royal Motors as folks who seem trustworthy and who , at least in my case, offerd a great deal with NO haggeling over price.
2 of 3 people found this review helpful.
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Oct 15, 2012
excellent service and help. Bought my vehicle here.
2 of 3 people found this review helpful.
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Aug 14, 2012
These guys rock! No heavy sell, no bait & switch. Asked for OTD price & got the best deal in 100 miles radius of my home. Didn't even need to haggle. Entire experince was professional and pain free! Awesome dealership, thanks to Amed,KC, and Ed in Finance. Susan P
2 of 3 people found this review helpful.
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Aug 10, 2012
Dealer was pleasant to work with. Purchased the with them
2 of 3 people found this review helpful.
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May 24, 2012
Friendly sales people, no pressure, realistic prices
2 of 3 people found this review helpful.
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