Ross Premier Motors

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219 Harcourt Rd
Mount Vernon, OH 43050

Sales: (740) 397-6769

Closed Today (Sun)
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 23, 2017
They asked for the vin of my trade in sent it never heard back from them. Very odd.
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Apr 14, 2017
No issues, they were friendly, and professional. I did not purchase the vehicle,but my experience was positive
3 of 3 people found this review helpful.
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Read 9 old reviews
May 8, 2016
Nice quick response
1 of 1 people found this review helpful.
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Response from current dealership owner:
Thanks Mark! We try to get our customers as quick of a response as possible.
Apr 9, 2016
Didn't hear back from them. Since they were only a few miles away I drove to look at the truck on a Saturday. They were open, and two salesman walked right past me and never even acknowledged by existence. They were moving vehicles around on the lot and had to walk past me twice. I guess if you wear your old work clothes so you can crawl under these trucks in the wet grass, mud or dirty parking lot they don't think you are a potential buyer with any money. Even walked over and looked at trucks where they were moving them around and parking them, and not even a "hey, can I help you?". I RAN from this truck, HEAVILY rusted underneath some decent sheet metal and WAY over priced despite the low mileage.
5 of 9 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We are very enthusiastic about speaking with our customers and potential customers at all times. It was not our intention ignore you and we do apologize for that. Sometimes we get busy and simply cannot see everyone that comes onto the lot. We do regret that we didn't get to speak with you. We're not sure what we could've done about the wet grass/mud. It rained most of last week.

We do keep some older trades that, because of their age, can have some rust underneath them including the trucks. We take in all types of trades without discrimination. The newer vehicles that we feature on our ma
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Feb 29, 2016
People were nice. Worked hard to get me a deal, but sold me a dud with no gas in it
3 of 6 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We can appreciate your frustration in not being able to find the perfect vehicle. Unfortunately, there are instances where we, as a dealer, can't "hit a home run" and get it completely right for our customers. We relish the opportunity to make it right when we can in instances like these. And we definitely feel that we did everything that could've been done.

We'd like to wish you the best of luck in your continued search for a vehicle. The search is not always easy, but worthwhile things rarely are.
Jan 27, 2016
These guys were great! Laid back but still professional, VERY easy to work with - Worth the drive, I will definitely be going back for my next vehicle.
2 of 3 people found this review helpful.
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Response from current dealership owner:
Thank you so much, Liza! We greatly appreciate the opportunity to work with you and earn your business! We look forward to seeing you for your next purchase!
Jan 8, 2016
Called and got price ok it went to finance everything ok they went to bank got approved and then they called to say it was sold to someone else. What a scam dealer. This was the second time this same vehicle was on. They are scamming people
3 of 6 people found this review helpful.
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Response from current dealership owner:
We'd like to apologize that you weren't able to purchase the vehicle you desired. It's very unfortunate, but, at the same time, we are a business. The customer that had purchased this vehicle had been here earlier in the week and came back in. It all happened within the same timeframe, which is unfortunate, but we did contact you as soon we knew it was sold. This does happen, at times, with trucks that generate a great deal of interest on the Internet like this one although the occasion, itself, is a relatively rare one. Scamming isn't something we take lightly. Being in business for 43 years
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Dec 18, 2015
My experience was excellent.
2 of 3 people found this review helpful.
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Response from current dealership owner:
We are very pleased to hear that, Don! We hope to be able to earn your business in the future! Happy Holidays!
Dec 13, 2015
Jb19791949
Great response , game more for my trade than any other dealer! Will purchase from them again!
1 of 1 people found this review helpful.
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Response from current dealership owner:
Thanks so much, Jeremy! We greatly appreciated the opportunity to go to work for you and earn your business!
Nov 24, 2012
The lady who answered the phone was OK but the salesman was ill- prepared, rather stupid and was not helpful at all. I was unable to work a deal because he could not talk intelligently about an offer. I will not recommend them to anyone nor will I buy a car from them.
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We'd like to apologize for this experience, Jonathan. We pride ourselves on being knowledgeable about our inventory and our ability to answers all of your questions. Hopefully, you were able to find the vehicle you desired. Thank you for allowing us the opportunity to speak with you!
Jul 5, 2012
I was contacted immediately-Superb!
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you, Sarah!

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