Rock Chevrolet

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1000 E Belvidere Rd, Grayslake, IL 60030

Sales: (877) 211-0995

Service: (866) 927-2291

Today 9:00am - 9:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jan 28, 2017
Asked for pics of car they never got them to me, they eventually stopped answering my emails.
1 of 2 people found this review helpful.
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Dec 28, 2016
SaintPaul55105
Filled out a request contact form, got a call back few hours later, answered the call on my end but the dealership on the other end wouldn't say a word as in silence.Called back and was hung up on. Maybe in person they provide better service but do you want to take that chance?
2 of 3 people found this review helpful.
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Sep 26, 2016
Left message interest was acquired found something else.
0 of 2 people found this review helpful.
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Sep 18, 2016
Wanted over 11,000$ I bought one the same day with less miles for a third of their price.
2 of 2 people found this review helpful.
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Aug 20, 2016
Went to look at 2 Vehicles when we got there (1hr away) mysteriously both cars were unavailable to look at, but they had "other" cars in stock we could see. They called me 4 times in 2 days prior to me driving there as late as 9pm the night before and confirmed both cars were still in stock and ready to be seen. Classic bait and switch.
5 of 5 people found this review helpful.
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Response from Rock Chevrolet:

Robert, we have been trying to reach out to you to better understand what happened as we have no record of you in the store. Did you talk to someone on the lot who told you this? We are interested in helping so please call us. We don't bait and switch at our store.
Jun 23, 2016
Somebody from the dealer contacted me right away, unfortunately the car I was looking for had been sold. Still, I felt they were professional in the way they handled it, they did not leave me wondering about whether or not the car had been sold..
2 of 2 people found this review helpful.
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Response from Rock Chevrolet:

Hey George, thanks for the nice review even though when you came in, the car you were looking for had sold. Hopefully our team was very helpful and we are certainly willing to keep looking for any specific vehicle that you might be in the market for. Please reach out to us for anything that we can do for you in the future. Thanks again!
May 8, 2016
Car was sold before I got a chance to look at it
0 of 1 people found this review helpful.
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Response from Rock Chevrolet:

Hey Scott, thanks for giving us a chance and for the positive review despite the car you were looking for being sold. If there is anything more that we can help you with, we'd be happy to assist you.
Apr 19, 2016
Worst experience I ever had in my life....I was so pursuaed into thinking everything was taken care of. Told the finance mgr that I dint want to come out there with out getting a car...as I did a year ago...she insisted on giving a song and dance about how this time she approved my loan with one of 27 lenders chexk on my car...(dodge magnum) and all I needed was a few documents....brought them left out empty handed on the car we talked about and said, the bank wouldn't finance on a high mileage vehicle....and she didn't talk to me personally only through a sellsmen. Never again will I trust rock cheverlet
2 of 3 people found this review helpful.
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Apr 18, 2016
Phone and email contact was real fine.
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Response from Rock Chevrolet:

Hi William, thank you for your positive feedback!
Mar 27, 2016
good
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Response from Rock Chevrolet:

Thank you for your positive review, David!
Mar 8, 2016
Saw vehicle advertised without price. Sent e-mail reply requesting price and received e-mail requesting a phone call, so I called. After several minutes, I was informed that the vehicle had been sold but that they had several other similar vehicles for sale. I told them I was only interested in VW Beetles and was told that they had no others. Felt like the vehicle was long gone before I inquired, but the listing was still in place.
1 of 3 people found this review helpful.
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Response from Rock Chevrolet:

Hey Kurt, thanks for your feedback. Our inventory feed is controlled by a data push that refreshes daily, we do not have control over the displayed inventory on CarGurus, however when we sell a car, we do put it in our system and that should refresh the inventory on CarGurus within 24 hours. We will look into this on our end as well.
Mar 7, 2016
Saw the car price for $1295 made a inquiry that I wanted to buy it that day price had been the same for over 50 days then all of a sudden Pro e jumped to $2999 and no one said anything about honoring the original price so very upset about it.
3 of 4 people found this review helpful.
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Response from Rock Chevrolet:

Hi Lamont, we are looking into this issue. We do not change prices after inquiries and cannot control the price displayed on CarGurus. That car receives a data feed that goes out daily to refresh the vehicle. We will look into this and see if we see any similarities happening.
Mar 6, 2016
They called . I missed appointment .
0 of 1 people found this review helpful.
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Response from Rock Chevrolet:

Hi Sylvester, thanks for your positive review. Were you able to get your appointment reschedules with someone at our store? Just wanted to check in with you and make sure you were taken care of. Thanks again for the positive feedback!
Feb 23, 2016
After driving 45min from Milwauker WI, the vehicle was not the same from the webside. Not explanation was given. No one will pay for my expense on driving for nothing.
2 of 3 people found this review helpful.
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Jan 20, 2016
Terrible service, very unpleasant, did not show me vehicles that I requested and was on the lot, encouraged me to buy what they wanted to remove from their inventory
1 of 2 people found this review helpful.
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Response from Rock Chevrolet:

Hi Derrick, our GM John would like to speak with you about your experience here. He may also be reaching out to you today. If you'd like to reach him directly at the dealership, you can reach him at 847-223-8651. Thank you for your feedback.
Nov 27, 2015
Services that i purchased were done poorly and not to specifications salesman was the worst didnt follow through on fixing something got home defrost didnt work only highlight service manager was honest
1 of 2 people found this review helpful.
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Response from Rock Chevrolet:

Hi Eric, we're sorry you feel that the services that you purchased were not to your standard. Our GM John Shaw would like to speak with you about your experience - you can contact him directly here at the dealership at (847) 223-8651.
Nov 9, 2015
Drove from Milwaukee only to arrive to a dead truck, a salesperson to busy to really help us and a truck that belongs in a scrap yard.
1 of 1 people found this review helpful.
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Response from Rock Chevrolet:

Hi Jeff, we received your feedback. We're sorry that you feel that the truck you wanted wasn't to your standards. We have a wide range of trucks, from brand new, to very low-priced pre-auction vehicles (which as sold as is). Also, sometimes if we've have a car for a little while and the weather gets cold, it can drain the battery of the vehicle. It's a common issue at all dealerships. We hope we can win back your business in the future.
Oct 27, 2015
I was told that this vehicle was available when its actually not
2 of 2 people found this review helpful.
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Oct 17, 2015
had listing for a Volvo called got run around never could give more info. Went there no one could find the car. So they used lure to get people to come in but never had the deal they advertised on your site
1 of 1 people found this review helpful.
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Response from Rock Chevrolet:

Hi Sandi, thank you for bringing this to our attention.  Our General Manager would like to speak with you further in regards to your experience.  His name is John, and you can reach him at 847-223-8651.  We do apologize for any inconvenience.  We do take in and sell cars on a daily basis.  Typically the websites only update once a day, and sometimes on 3rd Party Sites like CarGurus, for cars to be added or taken off, sometimes 24-48 hours or more go by.  Once again, we do apologize for the inconvenience, and hope you can let our General Manager know more about your experience so we can look in
 More ...
Oct 10, 2015
They said to come in and drive the car and i got there and it was sold.
1 of 1 people found this review helpful.
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Response from Rock Chevrolet:

Hi Mark - we are sorry the car you were interested in sold.  We thank you for taking the time to let us know.  Unfortunately, sometimes cars are available at the time of a phone call, or the customer seeing them online, but sometimes do sell before the customer can make it in.  We do apologize and would like an opportunity to help in any way we can.
Oct 6, 2015
Bryant was great to work with. I will definitely recommend this dealership to friends and family looking for a vehicle.
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Sep 5, 2015
I went to Rock Chevrolet in Grayslake on September 1, 2015 and tried to make a deal with my 1995 corvette and Rock Chevrolet Low-Ball me, trying to take my car in trade for nothing and not willing to deal with their car!
2 of 2 people found this review helpful.
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Read 10 old reviews
Oct 24, 2014
Terrable sales dept.i asked for photos of a car two times never sent them.wont ever even consider buying ftom them
1 of 1 people found this review helpful.
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Sep 18, 2014
Wasn't correct mileage advertised
1 of 1 people found this review helpful.
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Apr 22, 2014
Prior and during the sales process they were great, but there was an issue with the second set of keys. We were told they thought there was a second set and would contact the prior owner. Prior owner said she only had one set, so when I requested they make a second set, we were told "No". We had to pay our local dealer to make a second set...not cheap.
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Feb 9, 2014
The truck I was looking at sold but Bruce S. worked very hard to find me another one at a price that I was comfortable with.
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Jun 9, 2013
I asked them for the price on an unpriced vehicle, They called me with no information or the price. Then called several times trying to get me to come there over a week.
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May 23, 2013
Worst experience ever. We were specifically looking for a used car with manual transmission. Salesman wasted over 1 h of our time, allegedly checking inventory in the store, even though there was only one such car on the lot (which we had already found). That one didn't have AC, so we weren't interested, but he insisted that it did, and that took more time. Finally , we had the apparently obligatory meeting with the sales manager who tried to steer us to a new car, with the really lame excuse that taking a car payment on is a good thing because it will establish credit.
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Feb 8, 2013
car sold
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Jan 25, 2013
After talking to the sales person he said car was in perfect conidtion so I put a deposit down.Drove 115 miles each way and the car was scratched all over. when I asked the manager to fix them he said no .
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Sep 11, 2012
they called me and said they had 3 cars for me to see and would send pictures. Never sent any. I called them back 3 times and said they got really busy and still never sent any pics. I wont buy there now
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Sep 6, 2012
they followed up via email
Is this review helpful? Yes | No

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