Rock Auto KC

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7805 E Frontage Rd
Overland Park, KS 66204

Sales: (913) 901-0442

By Appointment Only
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Apr 1, 2017
The other reviews where accurate. They give you an excuse to why the vehicle isn't available asked me if I was interested in any others. I reached out 3-4 times and every time they never had the right information. I do not recommend they obviously use gimmicks to get people in and bait and switch.
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Jan 24, 2017
This dealership had a "new listing" vehicle listed for several days. The car was listed pretty low and had only one picture available. I wanted to have the opportunity to see and purchase the vehicle so I got down there right when they opened after working a third shift all night. My dad went along with me so that if we purchased the car he could help me drive it home as I was over an hour away. The car was not there yet. It was being "looked over" and that was fine because I was unable to call and verify that it was there before I headed down there as they didn't open until 0930. So I spoke to the reception girl there (she was pleasant) and gave her all my info. and asked that they give me a call right when they knew when it would get there and e- mail me any more pics they had since I lived out of town. I also spoke to the financial guy and got the total for the check I would need to bring down from my bank. I started getting concerned when he immediately took me to the back to look at another vehicle they had there. Not interested. Started to wonder about bait and switch. Told him I would be down to look at it and bring a check for the amount he had totaled for me. So we headed home. Later that day I checked their site and they had INCREASED the price of the vehicle from advertised $8900 to $11900. $3000 increase! And I never heard from them again. Even e-mailed them through CARGURUS.COM website where they were advertising. It took about a day but was then listed @ $11900 on that site also. I waited a full week before posting this review to give them time to respond. They originally said it would be a max of 2 days before they had the vehicle on their lot. This was my experience.
6 of 6 people found this review helpful.
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Dec 9, 2016
Said it was sold already but a week or so later it still shows to be up for sale
8 of 11 people found this review helpful.
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Dec 8, 2016
The dealer was responsive and provided great customer service and value. Unfortunately I waited a day to decide and the car sold quickly. I will definitely work with this dealer again if they have the right vehicle.
4 of 5 people found this review helpful.
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Nov 26, 2016
Wonderful!
1 of 2 people found this review helpful.
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Oct 16, 2016
Car was on their website for 128 days when I called about it. It was supposedly there the afternoon before I went to their lot, at least that's what they told me. When I got there it had just been sold. I thought it was strange that a car that nice at that price had been there so long. I think it was just on their website to get people onto their lot. I'll never do business with them again.
11 of 13 people found this review helpful.
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Oct 15, 2016
Poor customer service and vehicle didn't look as the picture online (posted).
5 of 6 people found this review helpful.
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Aug 22, 2016
They never responded to my email or answered their phone. We drove there to find the truck had been wrecked-supposedly happened in the parking lot and the battery was dead on the car. He was very uninterested in helping us even look at other trucks. Would not recommend!!!
6 of 7 people found this review helpful.
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Aug 18, 2016
Dealer still has cars on their website that have been sold over a month ago. I've given up on considering this dealer for my car.
5 of 6 people found this review helpful.
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Aug 11, 2016
Top notch dealership. I bought this car. One of the best car buying experiences I have ever had. He was rhe first to call, (immediately) no BS, gave me honest answers and info on the phone, drove to KC the next morning and bought it, he even dropped the price for me. Can't say enough. Very small operation, but high on quality. Great inventory selection as well.
1 of 3 people found this review helpful.
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Aug 6, 2016
DrDan7
I failed to receive a response to my question. I navigated to their web site and chatted with their representative who assured me her "manger" would be in contact with me by the end of the day. Several days later, I still have not received a response in spite of those fact I indicated I was a cash buyer willing to travel over 600 miles to make the purchase.
4 of 5 people found this review helpful.
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Jun 13, 2016
Victor was so great! Jonathan never got back to me and victor had to take over, which I preferred! Victor is so personable and got everything together in time and also did a great job negotiating with Jonathan about my trade in. Thank you!
1 of 3 people found this review helpful.
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Mar 8, 2016
I had a question and they answered promptly...
0 of 2 people found this review helpful.
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Feb 19, 2016
5
First let me tell you that I'm a "Car Guy". I have bought and sold 10 cars in the past 6 years, and seldom go through a car dealer. Most car dealers I have had experience with in the past have been shady at best, and complete criminals at worst. This is NOT the case with Rock Auto KC. Ahmad and Jonathan were both an absolute pleasure to deal with. They were both very informative, but without the high pressure sales tactics most dealers use. I am really picky when it comes to cars, and I was on the lot ALL DAY, driving different cars, asking questions, and doing research to decide what I wanted. Ahmad was so helpful, I felt like I was talking to an old friend, and Jonathan is just as real as people get. I can't say enough good things about Rock Auto KC. I'm already planning to update one of my other vehicles, and I have Ahmad and Jonathan on speed dial. Do yourself a favor. Check these guys out. You won't be disappointed. If I could give them more than 5 stars, I would!! Thanks guys, for changing my opinion of car dealers. WOW!! We are loving our Mercedes, and can't wait until we have a second one in the garage!
1 of 4 people found this review helpful.
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Dec 11, 2015
Made an appointment over the internet link with them. Went to dealership and was told car was sold. Ad still on web 5 days later. I think these are terrible people that misuse the internet an try to get people to visit their premises by loss leader advertising on CarGurus.
2 of 2 people found this review helpful.
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Read 12 old reviews
Nov 3, 2015
V ended up buying a car from this dealer. Ahmed was very nice and i think they gave us a good deal.
0 of 2 people found this review helpful.
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Sep 22, 2015
Great experience and wonderful help
0 of 2 people found this review helpful.
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Sep 7, 2015
They were great to work with!
0 of 2 people found this review helpful.
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Aug 22, 2015
Austin was great and kept in contact with me. Wonderful to deal with.
0 of 2 people found this review helpful.
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Jun 7, 2015
They cashed our "holder" check without asking and acted like it was an inconvenience they get us the money back when we payed the whole amount of the agreed price with a bank check, which was what we had planned on doing all along. I really got the feeling that if I hadn't have brought up the $500 difference they would have pocketed the extra money....not a good way to do business!
3 of 3 people found this review helpful.
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Apr 14, 2015
Great staff.
0 of 2 people found this review helpful.
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Apr 7, 2015
I drove three hours to pick the car up, it was everything listed to be. Everyone was responsive to my questions and the process went quickly. The drive was the hardest part of the process everything else was done within a few minutes.
0 of 2 people found this review helpful.
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Sep 8, 2014
Great
0 of 1 people found this review helpful.
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May 21, 2014
I found out the day after I purchased a car from them that they actually lowered the price of the car online the day I bought the vehicle. They refused to negotiate down to their new offering price even though there were mechanical issues with the car. (They obviously could tell I was not aware they dropped the advertised price). I called them on it when I found out. No reply from them. One word "Shady" Buyer beware!!!
1 of 1 people found this review helpful.
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May 1, 2014
This dealership does not offer any financing.
0 of 1 people found this review helpful.
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Mar 11, 2014
fair and quick to respond
0 of 1 people found this review helpful.
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Sep 19, 2013
Dealer didn't respond. But I went to see them in person. The sales rep was very nice and knowledgeable. I just didn't like the color in person. I found a black on from a private owner w/less miles.
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