Rock Auto Group Inc.

464 W Main St
El Cajon, CA 92020

Sales: (619) 631-8843

Today 9:00 AM - 8:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Aug 28, 2017
Call to purchase a car car had body water damage as dealer dealer had no knowledge of it and didn't know what it was had to do all the leg work to find out myself on Carfax carpet was replaced sunroof leaking water damage it is not listed in the reviews with this car that the car has water damage very misleading
8 of 8 people found this review helpful.
Is this helpful? Yes | No
Aug 28, 2017
Responded the same day with info, pretty quickly. Did not end up purchasing this vehicle, but did purchase a different vehicle from them.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Aug 28, 2017
Miamoresclaudia
I was told that this car was a 2015 and it was was a 2012 and that it was in perfect condition and I noticed that the passenger handle was loose so I decided to go elsewhere I just did not feel right.
7 of 8 people found this review helpful.
Is this helpful? Yes | No
Aug 24, 2017
Dealer is pretty scummy overall. Even though price wasn't agreed upon, they insisted, "I just come see the vehicle? Are you free today?" The idea being that once you're there in person, they can pressure you into the sale. No thanks, 1 star.
2 of 2 people found this review helpful.
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Aug 19, 2017
Very very dishonest dealer experience! Would not not go back to this dealer. Drove 45 min to test drive the car, agreed to a purchase price on a vehicle, then the owner said no to the deal because he had to use the car at a Walmart Parking Lot Sale.
3 of 3 people found this review helpful.
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Aug 16, 2017
Bluetango8
Rock Auto did contact and offer additional help. Would recommend
1 of 1 people found this review helpful.
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Aug 11, 2017
Excelent attention, thank you!
0 of 1 people found this review helpful.
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Aug 3, 2017
Great no pressure they had what I wanted.
0 of 1 people found this review helpful.
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Jul 29, 2017
Prompt reply to my inquiry. Tried to call when I said text only please. Made an offer on the car through text and was abruptly told no. No attempt to counter offer or make a deal. I told him I was 100 miles away and wanted a deal in place before I went down there. He said no, so I said thanks have a nice day. 10 MINUTES AFTERWARDS he texts me back harassing me talking about my offer was a joke and to stop wasting his time. YOURE A USED CAR DEALER MY FRIEND, making deals is your job.
5 of 5 people found this review helpful.
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Jul 23, 2017
Purchased a 2013 Challenger SXT from the dealership great customer service was in and out!!
Is this review helpful? Yes | No
Jul 11, 2017
Jasmine Cone
Yes had a great experience with Rock Auto Group. The team made everything seem easy and quick!
Is this review helpful? Yes | No
Jun 27, 2017
These guys were quick to respond and very professional. I could not get down to see them in time to buy the car I wanted and it was sold. Edwin was great!
Is this review helpful? Yes | No
Jun 10, 2017
It's good dealer ship really good
0 of 1 people found this review helpful.
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Mar 3, 2017
This dealer (Edwin - Salesman) was very responsive. I was called, texted and emailed within hours of my request. Edwin responded to my questions promptly and was very upfront and honest about pricing and financing. I did, however chose a different vehicle. I removed one star because I set up an appointment to see the car and it had not been detailed when I arrived. My decision to look elsewhere was influenced by the appearance of the car.
5 of 5 people found this review helpful.
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Feb 11, 2017
Purchased this vehicle. Easy transaction. No hassle dealer.
1 of 2 people found this review helpful.
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Dec 12, 2016
Thecoolsam
This dealership was amazing. Shante went above and beyond and got me an amazing deal on the car I wanted. No one was pushy or annoying. They worked with me and all my issues, as well as fighting for me to get me the best deal. Edwin was great to work with. Super funny and a real people person, not people pleaser. I have already recommended them to a friend. I can't thank those gentlemen enough.
3 of 3 people found this review helpful.
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Dec 8, 2016
Experience was ok.manager misgave alo t when asked to provide eligibility for car loan and out of lot values for car (including taxes registration etc). Phil is the man easy working with him. Edwin gave me a great tutorial for operating my space ship
1 of 1 people found this review helpful.
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Nov 6, 2016
The guy was genuine. He knew his stuff, wasn't pushy, and let me test drive five different trucks knowing I had no intention to buy that day. Called once to follow up. Great selection of Ford 7.3 liter diesel trucks.
2 of 3 people found this review helpful.
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Nov 5, 2016
Dealer called and emailed. Very quick response. Very professional
1 of 2 people found this review helpful.
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Aug 28, 2016
Good response
1 of 3 people found this review helpful.
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Jun 25, 2016
Tried to tell me that the car I inquired about was worth $26000 brand new? No, msrp for scion IMs are like $20000 at most. I understand that sales requires tactics, but don't think I'm stupid
7 of 7 people found this review helpful.
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Jun 14, 2016
dealer responded 1 week after I contacted them and by that time the auto was sold....weak.
4 of 4 people found this review helpful.
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Jun 8, 2016
Great dealership!!! When I first went to see the vehicle, I was greeted with a smile. Took for a test drive and that was it. No pressure. I waited a few days to go back and drive it a second time. Me and the wife met with Tim, a very cool guy, went on another test drive and decided we liked the car. We had a trade in and knew what we wanted for it. They gave us what we were looking for on our trade and we actually got a great deal on the Jeep. The jeep had a few issues, but they are doing everything they can to get it repared. This place was a no hassle, no pressure dealership. Everyone was more than professional and friendly. The owner has a great sense of humor, Todd the sales manager, was more than friendly and extremely helpful. No nonsense guy. They have a great variety of cars and they will do what they can to get you in one. I say, go there!!!
2 of 2 people found this review helpful.
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Jun 5, 2016
Very responsive.
1 of 4 people found this review helpful.
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May 15, 2016
These guys were very helpful with discussion about the vehicle.
1 of 3 people found this review helpful.
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May 4, 2016
stormykins1
Really enjoyed salesman Mark. Kept in touch, kind, listened to my wants.
1 of 2 people found this review helpful.
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Apr 27, 2016
Very responsive
1 of 4 people found this review helpful.
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Apr 24, 2016
Very nice and honest!!!
1 of 4 people found this review helpful.
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Apr 7, 2016
They kept in touch but I found another car
0 of 3 people found this review helpful.
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Mar 29, 2016
Dealer responded very quickly but i decided not to pursue the vehicle
0 of 3 people found this review helpful.
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Mar 26, 2016
I need to return their call.
0 of 4 people found this review helpful.
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Mar 7, 2016
too proud of their product - very overpriced
4 of 5 people found this review helpful.
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Read 16 old reviews
Oct 14, 2015
Rock Auto was a nice stop on our journey to find our van. They had sold the van we were interested in that very morning, but the two guys there were cordial and helpful. Seems like a good enough place to purchase a car without high pressure tactics
1 of 2 people found this review helpful.
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Sep 26, 2015
Honored price quite given over phone
1 of 1 people found this review helpful.
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Aug 7, 2015
Excellent phone follow-up
1 of 2 people found this review helpful.
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Jun 3, 2015
car wasn't as nice as expected and given the usual run around at these types of dealerships. Go to a franchise store instead.
1 of 1 people found this review helpful.
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May 11, 2015
Good communication did not deal with.
0 of 1 people found this review helpful.
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Apr 5, 2015
Responded, decided to buy a different car
0 of 1 people found this review helpful.
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Nov 11, 2014
Outstanding Service The car was in perfect condition and they where real helpful with the financing....
Is this review helpful? Yes | No
Aug 28, 2014
Informative
0 of 1 people found this review helpful.
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Jun 13, 2014
Car sold. I was not informed.
1 of 1 people found this review helpful.
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Feb 26, 2014
JLance
Good selection of cars
0 of 1 people found this review helpful.
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Dec 28, 2012
Emailed internet sales manager and never got a response. After a week or so, I decided to call them and was told "Abram" has gone on vacation for a week. With the same guy on the phone, we made plans to visit on the weekend. He gave me his cell phone number if I had any questions in the meantime and when we tried several times to contact his mobile, we were only getting his voicemail and no calls back from him. Before leaving home, I thought I'd give my last try with the general manager and he was no helpful either. He sounded impatient after explaining to him from my first contact via email with them to the never got call back from his sales associate that promised me my offer was acceptable. Instead, this manager firmly rejected my offer and that was it! I guess they have poor communication and aren't really helpful or useful to me. The vehicle is still available and is priced high. I'm sure the manager is enjoying the drive as I was told he has been driving it and putting the extra mileage. As you can clearly see the experience I was going through in hopes of making a deal with them and obviously, ROCK AUTO GROUP isn't willing to try and work a deal with me. I wish you luck, but go cautiously as others have said similarly about their experience.
2 of 2 people found this review helpful.
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Sep 21, 2012
good people....
0 of 1 people found this review helpful.
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Apr 17, 2012
Took several calls from me to get anyone on the Phone
1 of 1 people found this review helpful.
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Apr 9, 2012
never got a call back!!!!
1 of 1 people found this review helpful.
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Feb 24, 2012
Poor never heard back
1 of 1 people found this review helpful.
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Jan 31, 2012
Excellent service. Very cooperative, excellent employees.
Is this review helpful? Yes | No

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