Roberts Ford Lincoln

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4501 S Mill St, Pryor, OK 74361
Map & Directions

Sales: (844) 698-0717

Service: (866) 231-4866

Today 8:30am - 8:00pm
(Closed Now)
show business hours
Dec 10, 2016
The car had already been sold. I think these are bait and switch ads. Get you to respond to the ad and then say it has been sold and try to sell you something else
2 of 2 people found this review helpful.
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Sep 22, 2016
The dealer called and left a message on my voicemail shortly after I sent my inquiry but never tried contacting me after that.
1 of 1 people found this review helpful.
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Sep 2, 2016
Sold the fj right out from under me, after I had worked on it all morning and just got my banks approval, never told me I needed a deposit to hold the vehicle, call manager he didn't seem to car, horrible experience for me
2 of 2 people found this review helpful.
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Aug 29, 2016
Quick response! Thanks
1 of 1 people found this review helpful.
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Aug 1, 2016
They were very courteous and willing to work with me ..there happy voices were great to hear!
1 of 1 people found this review helpful.
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Jul 26, 2016
Quick response, very helpful!
1 of 1 people found this review helpful.
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Response from Roberts Ford Lincoln:

We appreciate your business Courtney! Thanks for the review! - Rob, eCommerce Director, Roberts Auto Group
Jun 25, 2016
Very good a man named Micah schrader was great helping me find a car I was looking for
1 of 1 people found this review helpful.
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Response from Roberts Ford Lincoln:

Thanks for your review Drew! We appreciate your business! - Rob, eCommerce Director, Roberts Auto Group
Jun 19, 2016
It appeared to me to be a classic case of bait and switch. They advertised the above truck and when I came to see it, they claimed the didn't have the keys, and tried to sell me all the other trucks they had, which were all more expensive. The kept me around by telling me they were making a new set of keys, and that the salesman who took the other set home was on his way in. After two hours, he hadn't showed up and the new keys still weren't made. I don't think they would have sold me that truck if I waited all day.
1 of 1 people found this review helpful.
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Response from Roberts Ford Lincoln:

We absolutely hate to hear you had a less than favorable experience during your visit to our store. We do our absolute best to make each customer feel valued and to cater to their needs and wants. In this case it appears we fell short. Rest assured, this was in no way a sort of bait and switch routine. You visited our store looking for a very specific truck that was available and for sale the day you arrived. Unfortunately, mistakes happened and in this case, someone mistakenly carried the keys off and we were unable to locate them when you arrived. Our attempt to show you other options was in
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Jun 5, 2016
Car was in horrible shape. Extremely dirty and front tires were literally bald. Will not consider them in the future.
1 of 1 people found this review helpful.
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Apr 28, 2016
Got a great informative courteous call from UC Mgt. Jeremy. Good experience.
1 of 1 people found this review helpful.
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Apr 22, 2016
Very courtesy
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Apr 10, 2016
Idwin
Fair staff and helpful in closing busines
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Mar 29, 2016
sent me a price 2K more than the price on Car Gurus
1 of 1 people found this review helpful.
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Mar 10, 2016
Called me once, when I requested for them to email me only, they never tried anymore after the first phone call.
1 of 1 people found this review helpful.
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Feb 17, 2016
I expressed my interest and was contacted but never got a follow up.
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Response from Roberts Ford Lincoln:

Adam, Please accept our apology for dropping the ball on this one.  We pride ourselves on our customer service and follow-up but as humans, we do make mistakes.  If you would please send me your contact information, I will have one of our managers at the Ford store reach out to you.  Again, we are sorry that we did not meet your expectations. My email is rlinn@robertsautocenter.com.  Thank you! Rob, eCommerce Director, Roberts Auto Group
Feb 9, 2016
Chase responds quickly, very helpful.
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Response from Roberts Ford Lincoln:

Thanks for the review Susan! We're happy you chose Roberts Ford for your vehicle purchase! Rob. eCommerce Director, Roberts Auto Group
Jan 20, 2016
Great
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Response from Roberts Ford Lincoln:

Thank you for the review Quentin.  We're happy to be of service. Rob, eCommerce Director, Roberts Auto Group
Jan 2, 2016
Fast communication, answered all of my questions and follow up.
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Response from Roberts Ford Lincoln:

Tony, thanks for taking the time to review us!  We are happy to be of service.
- Rob, e-Commerce Director, Roberts Auto Group
Oct 26, 2015
Wouldn't lower the price of the car for me, so I went with a different car at a different dealer. Two days later they lowered the price online :(
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Response from Roberts Ford Lincoln:

Jaycob
We are sorry to hear that we missed an opportunity to sell you a vehicle, but we do appreciate you giving us a chance. With our state of the art pricing tool the price on any given vehicle could be changed at any time. Many factors are considered in it's programming, such as inventory levels of a particular make and model within a geographical area, days in our inventory, internet searches on 3rd party sites etc...We are not in business to miss sales and it is unfortunate that just days after shopping with us the price was lowered. I hope my effort to explain a portion of our internet
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Aug 21, 2015
I sent them an email asking a question about the truck I was interested in buying they responded with Dear Meeja , We received the internet request you submitted for a RAM 1500. I would be honored to assist you in any way I can. I have tried to get in contact with you unsuccessfully. If you have not already purchased, please give me a call. I will look forward to hearing from you. Thanks, That did not answer any of my questions he then sent a follow up email saying he hadn't heard back from me and he was sorry if he somehow offended me. I said you still hadn't answered my questions about the truck. To that I got no response.
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Response from Roberts Ford Lincoln:

Meeja
We are having MAJOR issues with our "inbound leads" notifications. I apologize that no one has answered your question as of yet. If you would please contact Jake Hudspeth - General Sales Manager - at 918-825-7373. Please let the receptionist know you were asked to call him so that your call is transferred to him immediately. Again, We apologize for not getting you the answers to your questions and we look forward to making it right with you!
Misty Edwards
Marketing Director
918-825-5410
Jul 16, 2015
The salesman would never give me an actual price even though though their website and cargurus prices were very different. I emailed several times before I got a response.
1 of 1 people found this review helpful.
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Jun 25, 2015
Even though they knew I was coming, car stunk and was dirty when I went to test drive. Sales people sitting out front smoking upon arrival. Sales person very confusing communication in emails/texts. Place really just not for me.
2 of 2 people found this review helpful.
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May 1, 2015
This car, after sitting on their lot since December, 2014, was initially priced at $4,000 when I first inquired about it. The email customer service folks were initially pretty pleasant, gave me some details about the vehicle and answered some questions. But, after a half-dozen or so emails, I noticed that the price had suddenly gone up to $5,000 -- 'due to a high level of interest' according their customer service guys. ("We're getting a lot of emails about this car," he said. I suspect they were all with me.) I told them I wasn't interested in playing games and bowed out. The same email customer service guy then began following up his all of his other supposed 'leads' and started emailing me again, asking if I interested in coming to take a look at it. I pointed out that I was the person he'd already been in contact with, that I wasn't interested in doing business with them if they're going to raise the prices after we'd already started discussing the purchase and, after another half dozen emails or so, the price went up *another $1,000* to the $6,000 it's priced at at the time of this review. This is *easily* the shadiest auto dealer I've ever talked with. I'd never recommend them to anyone.
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Apr 6, 2015
I'm pleased to follow up with a positive review of Roberts Auto Center. I appreciate the efforts of Ralph to explain the miscommunications
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Mar 21, 2015
dealer did contact me & I went in after corresponding with them through e-mail for quite a while then when I got there they only wanted to sell me more expensive trucks. When I finally asked where the truck is I came to look at the salesman told me it had been hailed off the day before. I had 2 potential customers with me that were looking to buy 2 new 2015 or 2016 cars from them, but after seeing the way I was treated, they have decided that they do not want to do business with Roberts at all
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Old Dealer Reviews

Feb 22, 2015
Took forever for them to respond but once they did they wouldn't leave me alone after I told them I wasn't interested in the vehicle anymore and already found something else.
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Oct 11, 2014
After an episode with the original vehicle. Austin did everything he could to make it right and I came out with a newer vehicle then planned but very happy!
1 of 1 people found this review helpful.
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Aug 15, 2014
Fair
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