Robert Lee Auto Sales

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4909 S Martin Luther King Jr Blvd
Lansing, MI 48910

Sales: (517) 272-4005

Closed Today (Sun)
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 5, 2017
Very aggressive in response to question he disagreed with. Said he would send information backing up his pricing never received it.
Is this review helpful? Yes | No
Response from current dealership owner:
Sorry to be abrasive but in all fairness an offer of 4k less on a truck that is already priced as a great buy by CarGurus and over 7k behind NADA book value is insulting to a person who is already being more than fair in his or her pricing. Was I right? Absolutely not, I should never be short with a customer. I should have just said no Thank you and left it at that. I did not send the information on purpose and I do apologies for that as well. I was saving us both time as my price is my price and I would prefer to sell to someone who knows the value of the deal offered and the quality of the
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Sep 4, 2017
It was good, help out alot fixed a couple of things, looked at it Thur drove it out Sat I'm pleased good conversation.
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Sep 4, 2017
All questions were answered promptly. Very helpful by having multiple picture of the vehicles.
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Aug 26, 2017
Answered my questions quickly.
1 of 1 people found this review helpful.
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Aug 11, 2017
Guru944PZ
They work with you very well. No pressure good quality vehicles.
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Response from current dealership owner:
Thank you so very much. We try very hard to delivery the best quality vehicle  as well as superb customer satisfaction as humanly possible. We greatly appriciate customers like you and it was a privilege to serve you.
Thank you again,
Mark
Jun 13, 2017
He contact me and I had some question for him and he responded right back with the answer . I did contact him frist then he wrote back all in all very well
3 of 3 people found this review helpful.
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Response from current dealership owner:
Thank you very much Charles. It is our pleasure to assist you in anyway we can. we are available for you 24/7.
Thank you,
Mark and Tom
Jun 7, 2017
Was told on the phone the truck was an A+ inside and out I drove an hour to get there only to find out the truck was a low C- there is rust on the inside of doors dirt and garbage behind rear seat interior smelled and was dirty dealership wasn't honest with condition of vehicle
4 of 6 people found this review helpful.
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Response from current dealership owner:
Very sorry but you must have us confused with another dealer. I have been doing this for over 32 years and have never seen or rated a vehicle as an A+. Even brand new vehicles have flaws. I actually told you the interior was an A- and the exterior a B+ as I record ever conversation for training and this type of situation. As seen in the pictures which I have over 30 pictures of this vehicle there in no rust. There is paint missing inside the drivers side door where something was closed in the door at one time. I do not mind if someone tells the truth in a review but for someone to flat misrepr
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Apr 24, 2017
Thank you to Robert Lee auto sales for being very professional and even calling me back to update me with the vehicle information.
2 of 2 people found this review helpful.
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Oct 29, 2016
The dealer responded right away when I called.
3 of 3 people found this review helpful.
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Read 6 old reviews
May 4, 2016
Made appointment to see truck last Friday drove 123 miles to see it truck wasn't there and mark the saleman wasn't there either was not happy this is a Mickey Mouse operation and don't recemend buying anything from them
5 of 7 people found this review helpful.
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Response from current dealership owner:
I am very sorry for missing you. We had multiple locations and by error the address to where that truck and I was located was the improper one. I make it a point to be available 24/7 365 for all our customers. My number personal number is posted on all of our sites and I am very easy to contact. I would have been more than happy to reimburse you for travel expense if you would have called me. I was only 15 minutes from where you went. Again my most sincere apologies for the confusion.
Thank you,
Mark and Tom
Apr 28, 2016
Everytime i wanted details about the vehicle i had to call at least 4 times. After i agreed to go view it, i called the morning of to find out it was in the shop and if i hadnt called i would have driven over an hour for nothing. Horrible communication. Horrible Customer service.
4 of 6 people found this review helpful.
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Response from current dealership owner:
I am so very sorry for the lack of communication. You definitely deserve to come first. The salesman in question no longer works for our company. He has been long replaced by one of my closest friends who greatly cares for our customers and is dedicated to making your experience one to remember. I hope you will give us a chance to make things right in the future. We will not disappoint you.
Thank you,
Mark and Tom
Jan 21, 2016
Very helpful and willing to deal but I never ended up using this dealer.
3 of 4 people found this review helpful.
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Jun 17, 2014
Would have been better if the car that i was looking at would have still been for sale. Should have removed car from listing if it was no longer for sale!
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Jul 10, 2013
euroguy
45
the dealer gave me a price but it was out of my range.
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Jul 5, 2012
Advertised as a manual trans, drove out there to find that it was an automatic. no deal done
Is this review helpful? Yes | No

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