Riley Automotive Pre-Owned

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747 E Main St
Stamford, CT 06902

Sales: (203) 391-7714

Closed Today (Sun)
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Mar 20, 2017
Caution on this dealer. Internet prices INCLUDE a MUST TO finance THROUGH dealer. Cost of car RISES for any cash deal.
1 of 1 people found this review helpful.
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Jan 30, 2017
Lou has been great to.deal with. Absolutely no pressure at all. He was straight forward honest about the condition of the car let me freely test drive as long as needed. Overall good experience thus far.
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Nov 14, 2016
Prompt call back and follow up. Good experience.
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Jun 18, 2016
Waited four days for a response
0 of 1 people found this review helpful.
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May 29, 2016
Great experience. Responsive and friendly, on-time delivery as promised.
1 of 1 people found this review helpful.
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Apr 25, 2016
Had a car I was interested in, and promptly responded to question. Not the right fit, but appreciate assistance.
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Apr 20, 2016
Chris and Bill were extremely helpful and professional. Thank you both for an effortless buying experience. I highly recommend purchasing a vehicle from this dealership if they have what you are looking for!
1 of 1 people found this review helpful.
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Mar 1, 2016
No pressure, fixed what was wrong before I bought it, since I had it inspected. Nothing major, but over 1,000 quoted. Chris is very nice not pushy at all.
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Jan 8, 2016
went to look at the car, took a test drive and liked it agreed to pay $6,900, the dealer then informed me that there was a $399 "Dealer conveyance fee" I asked what it was he said "everbody pays it" I was not satisfied with that answer and started to walk out, this is when the salesman Chris called me obnoxious and told me "I should talk to him like a man" he turned it into a macho ego thing which is absurd. In the meantime I did some research and found that most dealers in Ct have this "fee" in varying amounts. It's something that I don't understand, I don't pay a steak conveyance fee when I eat at a restaurant. Apart from this guy being a jerk I think that cargurus needs to let people know somehow that these are not final prices, at least not in states that allow these tactics, somewhere they should be required to show the total price they want for the vehicle, not get away with hidden charges. I might have been perfectly fine with paying $399 more for the vehicle if I had been told from the start
8 of 8 people found this review helpful.
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Response from Riley Automotive Pre-Owned:

As you stated in your review. After doingYOUR research, the "Dealer Conveyance Fee" is a
valid fee and used by ALL dealers not some. To the question of "macho ego" As I was present for your exchange with the salesman, He displayed no such behavior other than trying to explain to you about the fee, when you started to behave like a child rather than an adult.What you fail to mention in your review is that you called me back two days later and wanted to purchase the car, but we had already sold it for the same asking price that was offered to you. So your review is another
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Dec 28, 2015
Great service and personality will definitely do business with them again
1 of 1 people found this review helpful.
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Dec 14, 2015
This dealer responded via a-mail to my inquiries on a 2011 pre-owned Nissan Murano LE. I requested that we agree to a cash price beforehand (the dollar amount that I was going to pay for the vehicle) and the request was honored upon my arrival at the dealership a few days later. The salesman that I dealt with was Chris, and I found him to be straight-forward and honest. He tried to make the paperwork process as easy as possible, and the transaction took less than 2 hours, and the price was what we had agreed to beforehand with no gimmicks or add-ons. I had a pleasant experience and I would recommend them.
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Response from Riley Automotive Pre-Owned:

Thank you for your recent review! We always appreciate the positive feedback. And once again thank you for your business. 110% customer satisfaction is our ultimate goal. As a token of our appreciation, please schedule an appointment anytime for a full car-wash detail on us!
Sep 8, 2015
would not allow us the check car at our mechanic
2 of 3 people found this review helpful.
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Response from Riley Automotive Pre-Owned:

Hi, Martin...sorry for inconvenience to you but I'm 100% positive your mechanic was not local and that was the reason why. I let all of my customers who've requested to take it to their local mechanic or local make dealership with no second guessing. We're confident in every single vehicle we sell because of our extensive safety checks given for free, prior to sale. Again, sorry your mechanic wasn't local but there are maybe 5 mechanic shops within a miles radius who I'm sure we be welcome to do a full safety check for their normal shop price.
Aug 17, 2015
Helpful
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Response from Riley Automotive Pre-Owned:

Thank you Derrick! Please call me directly so you can bring your vehicle in for a free car wash! 203-391-7714. Chris
Read 9 old reviews
Jul 15, 2015
great recommendation!Must see more
1 of 1 people found this review helpful.
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Dec 24, 2014
good communication skills
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Dec 22, 2013
Good followup, but I bought a local car.
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Nov 14, 2013
responded well/friendly and was very informative
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Sep 5, 2013
saw the truck on a Wednesday approved by Thursday and drove away on Friday. Could have had it on Thursday but they ordered me two new tires and installed them on that Friday. The best car buying experience ever .
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Aug 19, 2013
Knowledgable
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Apr 14, 2013
Took several email attempts to reach a person at the dealer. Dealer had the car I like but slow followup contact.
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Mar 21, 2013
I would like to thank Chris and Gary both of them been very helpful and made my car purchase as smooth as possible. II would definitely purchased another vehicle from them.
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Jul 21, 2012
ksblack
5
Gary and Chris were excellent. Delivered everything as promised.
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