Reno Tahoe Auto Group

3355 Kietzke Ln
Reno, NV 89502

Sales: (775) 204-0072

Service: (877) 357-4641

Today 8:30am - 8:00pm
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2012 Lexus CT 200h Premium FWD Used Cars in Reno, NV 89502

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All reviewers have been verified to have contacted this dealer – Learn More
Nov 13, 2017
I'm really torn about how to review Reno Tahoe Auto Group. On the one hand, everyone we dealt with (from the girl who responded to my online inquiry to the sales team to the finance guy) was very responsive, very friendly, very attentive, very accommodating. The facility is nice, and they have their own service department and do safety checks and maintenance onsite. They do a lot to increase confidence when buying a previously owned vehicle, and I appreciated that, as a customer. Ultimately we did end up buying the car we came in to see, but I left feeling really disappointed with the overall experience. We did our research and made a full cash offer that was in line with both KBB and NADA guide valuations. The car is very basic, no upgrades or special features, and has higher than average mileage - but it’s clean and in good shape and what we were looking for, so we made a fair offer and were willing to work out a deal, even considering all the extra fees and taxes that come with purchasing a vehicle from a dealership. Their asking price was several thousand above even the highest valuations. Although we were repeatedly told that they would "work with us on the numbers", when it came time to buy, that turned out not to be the case. They went through great lengths to explain “supply and demand”, all that they had “invested” into the vehicle, how they were really not making any profit on the car at the price they were offering (which I don't believe, despite the all the numbers they walked us through), and basically why they really couldn't negotiate on price, despite their initial offerings. A large portion of their rationale of their valuation, to me, felt akin to me asking for them to deduct the costs of my travel expenses for gas, accommodations, meals, etc from the final purchase price. I understand that there are costs associated with their side of the transaction, and, for the most part, businesses want to recoup those costs by passing them on to the customer – I get it. But, to an extent, those are also the costs of doing business. And I, in no way, believe that they lose money on their transactions. If they purchase a vehicle at an auction for a price that is above its actual value, that’s bad business on their end – suffice it say, after much go-round, I ultimately felt like they were taking advantage of us. We debated back and forth, asked lots of questions, examined the vehicle again, looked at their “numbers”, met with their service department, talked with multiple team members – and decided, even though we weren’t thrilled with the price, we liked the car and we would accept their deal. As we proceeded, they told us that we would have the option to pay taxes when we registered the vehicle back at home, thus lowering our "out the door" price. We agreed to that, wrote the check, and while waiting for paperwork, they came back and said actually, we couldn't do that, we'd have to write another check or cancel the deal. Now, we had traveled several hundred miles to come make this purchase, and everyone we worked with had asked us about that - and every person we dealt with had told us that they frequently have buyers come from out of town - so I feel like that's a piece of information that they should have been clear on, and again, not made offers they couldn't stand by. Because, of course, that added over $1000 additional dollars to our "out the door" price. And, at that point, I was actually to the point of tears. I just felt really trampled by them. Maybe that's just the car-buying process, or maybe that's just what happens when you buy through a used car dealership. Ultimately, we needed to leave with a car, we liked the one we had seen at RTAG - so we made the decision to proceed with the purchase. I know we could have walked away and looked for other options, but in the end, we did make a choice to do business here. While I am happy with the car that we purchased, I would not return to them for another vehicle, nor am I likely to refer friends or family to them in the future.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Reno Tahoe Auto Group:

Hi Sarah,
I'm Lucy Olguin the VP of Reno Tahoe Auto Group. First let me say thank you for taking the time to write a review.
I would like to make you aware that I was directly involved with your transaction, as your sales consultant Chris asked for clarification on your question regarding sales tax.

Unfortunately, there are only few instances in the State of Nevada, that allow for any consumer to be "tax exempt" for which you did not qualify. Furthermore, I personally called a contact person at the DMV to be 100% sure that we could not accommodate your request, which is when I
 More ...
Jun 13, 2017
very nice and helpful
1 of 5 people found this review helpful.
Is this helpful? Yes | No
May 31, 2017
Ely108
They called to leave message about my inquiry. I did not pursue this car and they did not call back to bother me again.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Feb 9, 2017
The dealer backed out at the last minute and said the car would be sold at auction.
5 of 8 people found this review helpful.
Is this helpful? Yes | No
Nov 29, 2016
Very nice woman responded with price, but I have not been able to make it to the dealer to see the truck yet.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Sep 5, 2016
They called and said the car was available and the caller was very nice and helpful.
3 of 6 people found this review helpful.
Is this helpful? Yes | No
Apr 4, 2016
The price was too much, however they did contact me.
6 of 7 people found this review helpful.
Is this helpful? Yes | No
Feb 6, 2016
I had a great buying experience at this dealership. They're customer service is outstanding, I never felt any pressure & they explained everything in detail to me. I bought from them because I felt they are honest and sincere. Will definitely recommend to friends and family.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Dec 27, 2015
person didnt know a thing on the auto I was interested. Tried to act like he did but knew nothing about it
3 of 5 people found this review helpful.
Is this helpful? Yes | No
Read 5 old reviews
Nov 30, 2015
To pushy and will tell you why you want to hear to sell
6 of 9 people found this review helpful.
Is this helpful? Yes | No
Nov 19, 2015
no price on the vehicle. I was forced to inquire and wasn't interested at the asking price. Of course this started a cycle of them contracting me which I had to bluntly stop.
8 of 11 people found this review helpful.
Is this helpful? Yes | No
Mar 7, 2015
They were cordial, efficient and courteous. Felt I got a good deal. I'm a Happy young lady. I got the car I've wanted since they were first made.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jul 20, 2014
Made contact with this business, made a deal on a vehicle, hands were shook, check was written, title was signed (for a trade in); 15 minutes later, they wanted additional money because they "made a mistake".
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Apr 24, 2014
Great staff very helpful had the truck I was looking for and they took care of me
1 of 1 people found this review helpful.
Is this helpful? Yes | No

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