Racine Automotive Group

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6940 Washington Ave
Racine, WI 53406

Sales: (262) 456-4000

Service: (262) 456-4000

Closed Today (Wed)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jul 5, 2017
Their vehicle was fairly priced but they low balled us on the value of our trade in. They used the Nada trade in value to justify the cost of their vehicle. So when we used the Nada trade in value to justify what we should expect for our trade in, they were thousands of dollars off. We made a very fair offer and their response was to inform us that we should look at vehicles that were older and with more miles. What an insult. I could walk in and pay for their vehicle with cash-no trade in, but we just wanted a fair deal and didn't want to deal with selling our vehicle. I received approximately 15 emails from them in less than 1 week, in addition to several phone calls,. so I thought they wanted to sell their vehicle which they have had listed on car gurus for almost 3 months. I was not expecting to be insulted.
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Response from Racine Automotive Group:

Becky-
We are sorry that you feel this way.  You were not here when we appraised your trade in, and your husband specifically expressed he didn't care or want to hear how we got the numbers, he just needed a number to take to you.  I was more than willing to explain, and still would be, why the trade in was appraised as it was.  Upon giving the number to your husband, he said it seemed fair and was near what you were hoping for.  You then came back via email and asked for nearly $2000 additional.  That's a significant amount on a 16 yr old trade in.  
Our truck was priced below NADA trade in
 More ...
Apr 12, 2017
stevebenton88
A Salesman got in touch with me right away and was very personable during the whole process. Also, the finance person was friendly and funny to work with. I do feel the Service deptartment or Salesman's manager was not up front with him on what engine codes and TPMS codes were present. I did have to replace the accelerator pedal position sensor two days after I bought the vehicle ($100 out of pocket). Also, discovered that there are no TPMS sensors installed, hence, the light.
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Response from Racine Automotive Group:

Thank you for the feedback.  We appreciate your business and hope you are enjoying your GXP!
Jan 3, 2017
rsgrobelny
very thorough - friendly, car is as described - good experience so far
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Response from Racine Automotive Group:

Thank you Rich.  If we can help in the future again, please let us know.  
Dec 20, 2016
good
0 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Racine Automotive Group:

thank you!
Nov 2, 2016
Bought this beauty and love it! Never looked at any other deslerships! They were easy to work with.
Is this review helpful? Yes | No

Response from Racine Automotive Group:

It was a pleasure to work with you!  We wish you many happy miles with your car.
Oct 12, 2016
Dealer responded appropriately, but I had already purchased a vehicle from another dealer.
Is this review helpful? Yes | No

Response from Racine Automotive Group:

Sorry that we missed the opportunity to earn your business.  We would love to help you with your next purchase.
Sep 23, 2016
Dealer called me back personally concerning vehicle condition. Appreciate the honest feedback.
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Response from Racine Automotive Group:

We try to be as transparent as possible Bob.  Hopefully we can help with a purchase in the future.
Sep 21, 2016
I purchased my 2008 Lexus RX 350 from Racine Automotive Group. Kristin Messmann [kmessmann@racineautomotive.motosnap.com]
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Response from Racine Automotive Group:

Thank you for your business Teresa!
Sep 16, 2016
Good customer contact not pushing to make the sale
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Sep 7, 2016
Very friendly - just decided it had too many miles.
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Aug 20, 2016
Hello the dealership was great went there took a test drive and was planning on coming back to buy the car but that night another person came in and put money down and bought the car but the dealership treated me very good.
Is this review helpful? Yes | No

Response from Racine Automotive Group:

Thank you for the feedback.  I am glad to hear your experience was a good one.  Perhaps we will be able to earn your business in the future.
Jun 12, 2016
Love this car dealership..The service is wonderful..The salesman continued to contact even though we wasn't interested in the vehicle..When I buy my next car I will consider this dealership
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Response from Racine Automotive Group:

We look forward to being able to earn your business in the future Bridget!
May 16, 2016
I was contacted immediately and they were very helpful.
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Apr 3, 2016
Very great, very personal
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Feb 16, 2016
Salesman Bill was very informative and helpful. The only thing I wish they would do is not wait until the sale is being written up to tell you about their fees. I'm sure many dealerships do this, but it would have saved a bit of confusion on price. Other than that, it was an overall good experience.
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Jan 25, 2016
Excellent customer service
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Nov 18, 2015
I had the most amazing experience at Racine Automotive Group.
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Response from Racine Automotive Group:

thank you Erin!
Nov 8, 2015
No haggle dealership. These guys/gals move cars fast because they don't fool around. I found them to be very straight forward and patient when I was buying my truck. Will go back for future vehicles.
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Read 4 old reviews
Apr 7, 2015
Super nice guys. I went in needing a truck, and they did everything they could to get me the truck I needed. I couldn't have had a better experience. I am more than thrilled with my f150, and look forward to dealing with Racine automotive group for many years to come
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Sep 4, 2014
Provided requested follow-up and good directions to dealership.
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Nov 22, 2013
akamarco
The owner was very disrespectful and started a argument in front of my two children because i wanted to look at another car at another dealership first.
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Jun 6, 2013
They raised the price of the vehicle almost $2000 just as I arranged for an appointment to test drive and view it.
Is this review helpful? Yes | No

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