Quest Automotive

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2504 Princess Anne St, Fredericksburg, VA 22401

Sales: (844) 588-5673

Today 11:00am - 5:00pm
(Closed Now)
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Oct 19, 2016
Everything was smooth and the car +paperwork were ready, especially for someone who drove over 150 miles to get the car.
4 of 4 people found this review helpful.
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Apr 4, 2016
I called and made an appointment to see a car for the next day. We took off work to travel 2 hours to see this car and when we got there the person I talked to came out and said "I got some bad news and some good news", They sold the car that we drove 2 hrs to see and they sold it a few hours after I called them to make the appointment (the day before). Instead of them calling me to tell me they sold it,they waited until I drove there to tell me then tryed to sell me another car. They could of had enough respect to let me know that before my wife and I took off work to drive 2hrs there and 2hrs back.but it worked out for us though we bought a car a few miles from this lot. I would not recommend this dealership to nobody.
1 of 2 people found this review helpful.
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Response from Quest Automotive:

Good morning Mr.Troy,
Unfortunately the car did get sold before your arrival appointment.However you did not confirm your appointment .Nor did you leave a deposit for the vehicle.We can not hold a vehicle without a deposit as we are a first come first served dealership.We wanted to offer you another vehicle same year, make, and model.We were willing to accommodate your needs as well as traveled time spent.I do apologize again for the inconvenience.If you are still on the market to purchase a vehicle.We will do everything in our power to assist you.Please feel free to contact us back so that w
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Mar 13, 2016
The staff treat you like royalty. Very nice , friendly, and honest. I have referred others to them.
2 of 2 people found this review helpful.
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Response from Quest Automotive:

We are very happy to hear that you are satisfied with our customer service! It was a pleasure doing business with you, and thank you very much for your referrals. If you have any questions or comments, please do not hesitate to call us, we will be glad to assist you. Thanks!
Mar 3, 2016
I went to look at an SUV that was advertised at this particular location. I specified upon arrival that I wanted to see the vehicle. They had me wait for almost a half hour until I pressed them about the vehicle and it's location, at which point they informed me that it was at the location 2 miles away.
0 of 2 people found this review helpful.
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Response from Quest Automotive:

Sunshine, we are sorry for the inconvenience. We have 3 different locations and our inventory is interchangeable as all 3 locations are owned by the same company. You can always set up an appointment and we will be more than happy to have the vehicle ready for you at whichever location is most convenient for you. If you have any questions or comments, please do not hesitate to call us, we will be glad to assist you. Thanks!
Mar 2, 2016
Great
1 of 1 people found this review helpful.
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Response from Quest Automotive:

We are very happy to hear that you are satisfied with our customer service! It was a pleasure doing business with you. If you have any questions or comments, please do not hesitate to call us, we will be glad to assist you. Thanks!
Feb 16, 2016
I called a day before and explainEd that I was coming all the way from New York was told that the vehicle was still there the next day I got there the vehicle was sold
0 of 1 people found this review helpful.
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Response from Quest Automotive:

Latisha, we are sorry for the inconvenience. In most cases, we ask long distance customers to leave a deposit on their vehicle of interest. This way, we can guarantee that we will hold the vehicle until our long distance customer is ready to do business. If you have any questions or comments, please do not hesitate to call us, we will be glad to assist you. Thanks!
Feb 11, 2016
Great
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Quest Automotive:

We are very happy to hear that you are satisfied with our customer service! It was a pleasure doing business with you. If you have any questions or comments, please do not hesitate to call us, we will be glad to assist you. Thanks!
Feb 10, 2016
great experience very nice per telephone conversation
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Quest Automotive:

We are very happy to hear that you are satisfied with our customer service! It was a pleasure doing business with you. If you have any questions or comments, please do not hesitate to call us, we will be glad to assist you. Thanks!

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