Prime Toyota Route 2

700 Old Union Tpke
Lancaster, MA 01523

Sales: (978) 598-3231

Service: (978) 353-1700

Today 9:00am - 8:00pm
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2017 Acura RDX Used Cars in Lancaster, MA 01523

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2015 Toyota RAV4 XLE AWD Used Cars in Lancaster, MA 01523

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2014 Toyota RAV4 LE AWD Used Cars in Lancaster, MA 01523

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2014 Cadillac SRX Luxury AWD Used Cars in Lancaster, MA 01523

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Mileage: 30,173

Location: Lancaster, MA 01523

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2016 Kia Rio LX Used Cars in Lancaster, MA 01523

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All reviewers have been verified to have contacted this dealer – Learn More
Oct 5, 2017
wrong car, right dealer.
Is this review helpful? Yes | No
Sep 2, 2017
Primera_899
Went down, test drove. Wouldnt move on price, even with multiple spots of chipped paint and burn holes in the back seats, so i got up and left. Got called later and they tried to manipulate me on trade items, etc.. couldnt get a straight answer about whether they would drop the price on the car they were selling....hung up. Typical politian style conversation.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Aug 6, 2017
SCTmom3
Very nice people. Car was as advertised and to my expectations. Not making a final decision yet and they were ok with that.
Is this review helpful? Yes | No
May 31, 2017
Excellent dealer! Would hightly recommend.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Mar 21, 2017
Nice people with reasonable price
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Nov 28, 2016
When I go there car was sold but I appreciate the guys who works there they tried to help me find something else.... thx guys I appreciate that an it's my pleasure worked with you
1 of 3 people found this review helpful.
Is this helpful? Yes | No
Nov 28, 2016
Very good. Truck did not meet my needs.
Is this review helpful? Yes | No
Nov 12, 2016
Talked to salesperson (Christina) and asked some more detailed questions about the car. She said she would find out and get back to me. The GM then emailed asking if I got what I needed. I said no and wrote a detailed list of questions in my response. I got another email from Christina asking if there was something she could help with. I sent her the questions. I've gotten two more generic emails (spam in essence) neither with answers to my questions which have now been communicated THREE times. I'm done with this dealer.
8 of 9 people found this review helpful.
Is this helpful? Yes | No
Oct 22, 2016
I had very limited contact for a few questions about a car, but give them high ratings for not pestering me and burying me with non- pertinent car information.
1 of 1 people found this review helpful.
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Response from Prime Toyota Route 2:

Hi Lissa, thank you so much for your review. We value your time and want you to find exactly what you are looking for. Take your time and please let us know if there is anything more we can help with.
Aug 26, 2016
bishopdb
Good communication
Is this review helpful? Yes | No

Response from Prime Toyota Route 2:

Thank you for your review!
Jul 10, 2016
Excellent service respond right away
Is this review helpful? Yes | No

Response from Prime Toyota Route 2:

Thanks for your review, Moshe! Hope you found your perfect vehicle!
Jul 7, 2016
Set up an appointment for a test drive. They sold the car before I could get there. Had I known they wanted a deposit I would have given them one.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Prime Toyota Route 2:

Hi Arthur, so sorry to hear about this! It is not typical and we apologize for the miscommunication. Please get in touch and we can help you find what you are looking for - and even deliver it to your house. Please call me directly at (978)353-1706 so I can help regain your trust and find exactly what you are looking for.

Sincerely,
Luke Brown
Sales Manager
Prime Toyota Rt 2
Apr 23, 2016
Everyone at the dealership was Courteous and professional. We would do business with Prime again in the future.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Prime Toyota Route 2:

Thank you for your review, Barbara. We hope you found your perfect vehicle.
Apr 7, 2016
Jasper Chirco is a great asset to Prime.I've known him and his family forever and he over delivered.
Is this review helpful? Yes | No

Response from Prime Toyota Route 2:

Thank you for your review, john. We are glad you had such a great experience. Congrats on your new vehicle!
Dec 30, 2015
Very helpful
Is this review helpful? Yes | No

Response from Prime Toyota Route 2:

Thanks for your review, Robert. We appreciate your business and hope you got the car you were looking for!
Read 19 old reviews
Oct 28, 2015
Good willing to go the extra mile for sale
Is this review helpful? Yes | No
Oct 23, 2015
Car sold before I contacted the dealer...nice on the phone
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Sep 5, 2015
Good
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Sep 3, 2015
Great experience. I emailed them about the car I was interested in and text them that I was on my way to see it. They had it waiting for me when I arrived. We did spend some time negotiating about the trade in value of my older car but that was expected. They have a very nice area with all kinds of foods and tv for my 3 year old so that was a bonus since we spent so much time there! overall very good experience.
Is this review helpful? Yes | No
May 22, 2015
price was high
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Apr 28, 2015
I have not been to the dealership, but I have spoken over the phone with one of the sales reps regarding a specific vehicle, over the phone the conversation was pleasant and very knowledgeable to the questions and concerns I had.
1 of 1 people found this review helpful.
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Mar 22, 2015
Good
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Mar 10, 2015
From beginning to end my experience buying a used Tacoma from Prime was excellent. The sales person who helped me, Kristen was very personable and professional. She was very attentive and responsive to all my questions and needs. I am a very informed buyer and I couldn't be happier.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 7, 2015
I e mailed the dealership about a truck that I was interested in . They called me the next day and I made an appt. to look at the vehicle . They told me that the truck is still available and that they would put the truck aside for me ....when I got there another customer was in the process of buying it and they wanted me to bid against her.....I refused ... Then they wanted me to stick around as a backup buyer in case it fell through... I would not go back ....
1 of 1 people found this review helpful.
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Dec 30, 2014
Great dealership, good car buying experience, highly recommend purchasing vehicle here.
Is this review helpful? Yes | No
Dec 13, 2014
Best car buying experience ever! Thank you Jim...and CarGurus for helping me find my dream car!
Is this review helpful? Yes | No
Dec 11, 2014
very helpful and kept in contact
Is this review helpful? Yes | No
Oct 5, 2014
Didn't value my time. Negotiations took we too long, and treated me like I was purchasing my first car
Is this review helpful? Yes | No
Sep 20, 2014
drgibsongirl
The salesman stood on his head to try to get me to buy the car I test drove before I left the dealership. I left anyway. I did come back and buy the car two days later, not because of the salesman, but in spite of him.
Is this review helpful? Yes | No
Aug 12, 2014
Terrible Customer Service, never called me back when car became available again. Never called me when another person was going to buy the car I was basically putting money down for. Do not recommend the place at all!!!
Is this review helpful? Yes | No
Aug 10, 2014
Did not follow up on looking for vehicle I wanted
Is this review helpful? Yes | No
Jul 3, 2014
tinaw64
Dealership lures you in and tries to force you to buy an over priced Toyota instead of the car you wen there for.
Is this review helpful? Yes | No
Jun 29, 2014
If you shop in Prime Toyota Route 2 (Lancaster, MA) ask Steven Vasermam. You'll get the service you've never dreamed about.
Is this review helpful? Yes | No
Mar 18, 2014
Staff reply email quick and helpfull. Thank you
Is this review helpful? Yes | No

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