In the 22 plus years we have been in business, we have never heard of a battery, starter and alternator go bad simultaneously.  It's puzzling to us how your mechanic would replace the battery considering the battery was brand new in your car.  We believe your mechanic upsold you.  We did agree upon an adjustment regarding the window shade.  We did offer you an extended warranty at the point of sale which you declined to purchase because you were obtaining one from your own bank/credit union.  With that being said, we have been in talks with you to come to a resolution.  You did ask for a parti

In the 22 plus years we have been in business, we have never heard of a battery, starter and alternator go bad simultaneously.  It's puzzling to us how your mechanic would replace the battery considering the battery was brand new in your car.  We believe your mechanic upsold you.  We did agree upon an adjustment regarding the window shade.  We did offer you an extended warranty at the point of sale which you declined to purchase because you were obtaining one from your own bank/credit union.  With that being said, we have been in talks with you to come to a resolution.  You did ask for a partial reimbursement and we are happy to oblige. Less ...

Hi Marjorie, thank you for the review.  We appreciate the opportunity to earn your business. Please check your spam folder - we emailed you the same day we spoke to you about the car.  Nonetheless, please feel free to call us with any questions you might have.

We would have loved to have sold you a car, but unfortunately we can not get everyone financing.

Hi Carlos, you make it seem like we're selling cars without titles here.  The titles in California are all electronic.  The car you were interested in purchasing was a car we had just recently taken on trade.  The car was paid off and legally ours.  We were waiting on the state of California to send us the title.  Your credit union asked for us to register the car so they can send us a check.  This is something we do on a regular basis for credit unions that make this request.  For our local customers, they don't have to wait on this process before taking possession of their newly purchased ca

Hi Carlos, you make it seem like we're selling cars without titles here.  The titles in California are all electronic.  The car you were interested in purchasing was a car we had just recently taken on trade.  The car was paid off and legally ours.  We were waiting on the state of California to send us the title.  Your credit union asked for us to register the car so they can send us a check.  This is something we do on a regular basis for credit unions that make this request.  For our local customers, they don't have to wait on this process before taking possession of their newly purchased cars.  Since you were an out of state client, we preferred to have the check in our hands, before shipping the car out to you.  Mind you, we had other clients ready to buy the car with cash in hand that we turned away while holding the car for you.  With that being said, my boss decided to ship the car out to you, before receiving funds from you Credit Union.  At that point, you had called and told us you were moving in a different direction.   We're taken back by you review because we met and made concessions to all the requests you presented us with.  As a matter of fact, I think we went above and beyond to earn your business. The title came to us three days after your chose to move in a different direction. Less ...