Planet Auto Group

338 E Jericho Turnpike
Huntington Station, NY 11746

Sales: (631) 707-9251

Today 9:00am - 7:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 1, 2017
I made an appointment to see this specific car. I drive 1 1/2 hours to get to my appointment which was a joke. No one knew I was coming, I followed the sales man in circles for awhile looking for it . Finally he said I could look at a different car, and I explained I made an appointment to see this car becudae it was the right price for my budget. He said he'd have to ask his manager, and after talking to his manager walked me through the giant lot all the way to the back corner to show me a car that needed a front end do to a car accident.. not one picture of that online, the pictures made the car look prestine.. what a waste of my time. They then wanted to show me card that where thousands over the price I was looking at. Clearly they used this car and price to luer buyers to their lot, otherwise they'd disclose the damage. The one star because the sales person was polite and it wasn't his fault.
Is this review helpful? Yes | No
Sep 23, 2017
GuruDHHCD
I contacted this dealership several times and didn't receive a reply back for a couple of weeks. When I called to see if I could make an appointment to see the Journey on a Sunday (the website said by appointment only) the person who answered the phone was nasty and said we aren't open on Sunday. I told him the website says by appointment only, he reluctantly put me on hold came back and said someone would be there between 11:30 and 2:35. Not good business practice.
Is this review helpful? Yes | No

Response from Planet Auto Group:

Dear GuruDHHCD, My name is Will , I'm the Customer Relations Manager at Planet Auto Group. Customer satisfaction is our # 1 goal at Planet auto group. Our entire staff is here to serve and assist our customers with respect and no pressure process, If there are any issues or questions you may have, I'm more than happy to assist you with that, you can always contact me directly at sales.planetauto@gmail.com ---Will.
Aug 29, 2017
Poor customer service. Someone promised they'd call back still waiting a week later. Very unprofessional
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Planet Auto Group:

Dear Alex, My name is Will , I'm the Customer Relations Manager at Planet Auto Group. Customer satisfaction is our # 1 goal at Planet auto group. Our entire staff is here to serve and assist our customers with respect and no pressure process, If there are any issues or questions you may have, I'm more than happy to assist you with that, you can always contact me directly at sales.planetauto@gmail.com ---Will.
Aug 24, 2017
The salesmen, Derryck, who helped me and my wife was very very honest, professional, knowledgeable and courteous while we shopped at the dealership. Although we did not get a deal done I can honestly reccomend anyone who is shopping for a car to go see Derryck at Planet Auto Group. They have all types of cars for all different price points and Derryck is the best.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 30, 2017
Great guys good service found an Altima I loved
Is this review helpful? Yes | No

Response from Planet Auto Group:

Dear Mr Jean. My name is Will, I'm the Customer Relations Manager at Planet Auto Group. I would like to personally congratulate you on the purchase of your new 2016 Nissan Altima SR from us.I would like to thank you for your words. Customer satisfaction is our # 1 goal at Planet Auto Group. And we welcome you to our family of satisfied customers. We are pleased that you could find your perfect match in our over 1,000 cars inventory. Our entire staff is here to serve and assist our customers with respect and no pressure sales process, To ensure you that we are here for you, if you have any ques
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Jul 25, 2017
Guru9RPX8
My lovely new baby...love planet auto group..they did their best and helped me out without credit ..thank you Mohamed and the friend...
Is this review helpful? Yes | No

Response from Planet Auto Group:

Dear Guru9rpx8. My name is Will, I'm the Customer Relations Manager at Planet Auto Group. I would like to personally congratulate you on the purchase of your new 2016 Nissan Altima SR from us.I would like to thank you for your words. Customer satisfaction is our # 1 goal at Planet autoGroup. And we welcome you to our family of satisfied customers. We are pleased that you could find your perfect match in our over 1,000 cars inventory. Our entire staff is here to serve and assist our customers with respect and no pressure sales process, To ensure you that we are here for you, if you have any que
 More ...
Jun 21, 2017
My experience with this dealer was great from start to finish. Not only did they work hard to get me my dream car based on my credit score but Mohammed and Will both answered every question that I had. I was able to test drive a nice clean car and then review the car history with no problems. I would greatly recommend this dealer to anyone looking to buy a car especially if you have had issues in the past with crooked dealers and want someone to explain every single detail to you. Planet Auto Group is the place to go. These guys are honest and just like their slogans says understands that life happens and they helped me in every way possible so my family and I are grateful. I am a high rate customer who is very picky with whatever I do and I was more than pleased with everything at this dealership. Check them out.
Is this review helpful? Yes | No

Response from Planet Auto Group:

Dear Ann-Marie, My name is Wilson, I'm the Customer Relations Manager at Planet Auto Group. On behalf of Planet Auto, myself, I would like to thank you for your words. Customer satisfaction is our # 1 goal at Planet auto. And we welcome you to our family of satisfied customers. We are pleased that you could find your perfect match in our over 3,000 cars inventory. Our entire staff is here to serve and assist our customers with respect and no pressure sales process, To ensure you that we are here for you, if you have any questions or additional needs you can always contact me directly at sales.
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Jun 5, 2017
The Car was very Dirty only 1 salesman working when I was there about 12 noon on a weekday. They did respond back from my inquiry so you would think they would was the car air it out do something.
3 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Planet Auto Group:

Dear Rob, My name is Will , I'm the Customer Relations Manager at Planet Auto Group. Customer satisfaction is our # 1 goal at Planet auto group. Our entire staff is here to serve and assist our customers with respect and no pressure process, If there are any issues or questions you may have, I'm more than happy to assist you with that, you can always contact me directly at sales.planetauto@gmail.com ---Will.
Apr 18, 2017
although I have not been there yet an plan to purchase this car very likely they are professional and I appreciate that in value.
4 of 10 people found this review helpful.
Is this helpful? Yes | No

Response from Planet Auto Group:

Dear Cynthia, My name is Will, I'm the Customer Relations Manager at Planet Auto Group. On behalf of Planet Auto, myself, I would like to thank you for your words. Customer satisfaction is our # 1 goal at Planet Auto. And we welcome you to our family of satisfied customers. We are pleased that you could find your perfect match in our over 3,000 cars inventory. Our entire staff is here to serve and assist our customers with respect and no pressure sales process, To ensure you that we are here for you, if you have any questions or additional needs you can always contact me directly at sales.plan
 More ...
Apr 16, 2017
GuruZNF5
5
Dealer is doing some kind of price switch. Be very careful. Car jumped to $18,900 because I was not financing which makes no sense. If you want $18,900 for the car list it at that price.
16 of 17 people found this review helpful.
Is this helpful? Yes | No

Response from Planet Auto Group:

Dear GuruZNF5, My name is Will , I'm the Customer Relations Manager at Planet Auto Group. Customer satisfaction is our # 1 goal at Planet auto group. Our entire staff is here to serve and assist our customers with respect and no pressure process, If there are any issues or questions you may have, I'm more than happy to assist you with that, you can always contact me directly at sales.planetauto@gmail.com ---Will.
Apr 29, 2016
Glenny, the lady I spoke to from Planet Auto Group was very helpful & has reached out to me via email & phone. She gave me all the information I needed and fast. Would recommend this dealer for their customer service.
2 of 9 people found this review helpful.
Is this helpful? Yes | No

Response from Planet Auto Group:

Dear Alexandra, My name is Will, I'm the Customer Relations Manager at Planet Auto Group. On behalf of Planet Auto, myself, I would like to thank you for your words. Customer satisfaction is our # 1 goal at Planet Auto. And we welcome you to our family of satisfied customers. We are pleased that you could find your perfect match in our over 3,000 cars inventory. Our entire staff is here to serve and assist our customers with respect and no pressure sales process, To ensure you that we are here for you, if you have any questions or additional needs you can always contact me directly at sales.pl
 More ...
Apr 24, 2016
Hard to get a hold of after multiple phone calls and text messages. told me the card was mine, went there to purchase door was locked at 11am. tried all day to contact him, next day car was sold
18 of 22 people found this review helpful.
Is this helpful? Yes | No

Response from Planet Auto Group:

Dear Damarley, My name is Will , I'm the Customer Relations Manager at Planet Auto Group. Customer satisfaction is our # 1 goal at Planet auto group. Our entire staff is here to serve and assist our customers with respect and no pressure process, If there are any issues or questions you may have, I'm more than happy to assist you with that, you can always contact me directly at sales.planetauto@gmail.com ---Will.
Read 2 old reviews
Aug 19, 2013
Horrible communication. I can never get a hold of anyone and have a legitimate conversation. Not really sure if this is a serious car dealership
5 of 8 people found this review helpful.
Is this helpful? Yes | No

Response from Planet Auto Group:

Dear Damarley, My name is Will , I'm the Customer Relations Manager at Planet Auto Group. Customer satisfaction is our # 1 goal at Planet auto group. Our entire staff is here to serve and assist our customers with respect and no pressure process, If there are any issues or questions you may have, I'm more than happy to assist you with that, you can always contact me directly at sales.planetauto@gmail.com ---Will.
Aug 3, 2012
I love my new car, thumbs up for the dealer.
3 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Planet Auto Group:

Dear Shirley, My name is Will, I'm the Customer Relations Manager at Planet Auto Group. On behalf of Planet Auto, myself, I would like to thank you for your words. Customer satisfaction is our # 1 goal at Major World. And we welcome you to our family of satisfied customers. We are pleased that you could find your perfect match in our over 3,000 cars inventory. Our entire staff is here to serve and assist our customers with respect and no pressure sales process, To ensure you that we are here for you, if you have any questions or additional needs you can always contact me directly at sales.plan
 More ...

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