Pfeiffer Lincoln

2424 28th St, Grand Rapids, MI 49512

Sales: (616) 899-4006

Service: (616) 940-8993

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All reviewers have been verified to have contacted this dealer – Learn More
Apr 22, 2017
We went and checked this car out.. and although the warranty wasn't great.. it was still a pretty good deal. Since this was our first stop on a Saturday... I wanted to comparative shop. We did and I decided to get the car.. so I called my sales repTom Thursday morning 4 business days later to tell him I wanted the car.. that I was at my c/u getting the financing put together. I asked him if he could double check on getting an extended warranty included since what was being offered only gave me 10K miles. Again... I told him I was calling from my c/u to get the financing pre-approved so all they had to do is run it through. Now doesn't this sound like I want the car? So imagine my surprise when my next 2 voice messages go unreturned? Finally ay 5:30.. my 3rd call Tom finally answered... tells me he's been trying to call me "all day" NO and that he "even sent me a few texts" NO! I told him I had no calls and that I left MY number with each message and what number was he calling? My husbands number!! Then he proceeds to tell me... sorry but I sold the car!!! I was in shocked! Then he had the nerve to tell me that he didn't know what I was doing? What? Didn't me telling you I was settling up the financing give you a clue? Oh and here was his professional text. "ml it someone here looking at the Cadillac first one here with the money wins!" Nice!! They sold the car right from under me!! I asked to speak to his mgr who of course didnt answer! To make matters worse Tom calls to apologize and say that he'll look for another car for me again on my husbands number! I just don't get this guy or this dealership! I mean do they think the man handles all if the business or what? UPDATE .... I received a call today to let me know the other buyer hasn't showed up yet and if the car is still there tomorrow Saturday... it's mine! Is he kidding? So now they're going to sell the car right under the other buyer? I wouldn't buy a car from this place now if they gave me the deal of a lifetime!
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Apr 13, 2017
Very helpful!
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Apr 4, 2017
macjack12
Contacted me right away
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Mar 3, 2017
Faithnu3777
He was very helping in answering my questions on a vehicle I was looking at.
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Mar 2, 2017
Tom elliot was awesome
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Feb 9, 2017
Helpful and friendly experience
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Jan 19, 2017
Professional, prompt, thorough, and pleasant. We bought from this dealer. Very satisfied!!
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Jan 4, 2017
Was contacted quickly by Savannah at Pfeiffer and provided details of the car I was interested in. She set up an appointment with me for early the next day and provided all the details of the car and accompanied me on an extended test drive allowing for an excellent evaluation. We agreed on a price and I can back the following Monday to allow my wife to test drive the car as the car was for her. Very knowledgeable dealership, professional and went the extra mile to make sure we were comfortable. Would highly recommend them.
2 of 2 people found this review helpful.
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Dec 20, 2016
Treated professionally and expediently.
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Dec 17, 2016
Very quick response time
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Nov 25, 2016
nice car toomany miles.
1 of 1 people found this review helpful.
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Nov 12, 2016
They made every efffert to contact me and let me know of deals within my price range
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Sep 21, 2016
My sales person Eric, the estimator for the my trade in and the financial services person were all very personable, attentive to my needs and full of knowledge about the products and services available to me. They were patient with my many questions and indecision. I would definitely recommend Pfeiffer Lincoln to my friends for quality assistance in buying a used car.
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Response from Pfeiffer Lincoln:

It was our pleasure helping you, Dorothea! Thank you for taking the time to tell us about your experience with Eric and for leaving us these 5 stars. We appreciate your recommendation and we hope to work with you again in the future!
Sep 10, 2016
Dealer did call & also called another day to tell us they had something else on the lot that might be of interest. We have not purchased a car yet so we can not rate the dealer on after purchase service.
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Response from Pfeiffer Lincoln:

Thank you for taking the time to share this feedback about your experience with our team so far, Harris! We hope to be of further assistance during your search for a vehicle!
Aug 16, 2016
Dealer emailed me about this car, asking me to contact them. Less than an hour later. they sent another email claiming car was sold. (Things sure happen quickly there.) Then I got another email asking why that car "interested me". I have a feeling the car was not sold, but repriced!
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Response from Pfeiffer Lincoln:

Thank you for sharing this with us, Joe. Our team strives for absolute transparency with customers and we never want you to doubt our honesty. We are sorry that the vehicle you were interested in got sold and we wish you the best of luck on your search for a vehicle. If you would like to speak with us about this further, don’t hesitate to call Jodie Chenlo at 616-285-2054. Thank you.
Aug 10, 2016
They didn't want to work on a deal and wouldn't budge in price so I didn't buy.
Is this review helpful? Yes | No

Response from Pfeiffer Lincoln:

Thank you for the feedback, Lin. We are sorry we could not come to an agreement, but we wish you the best of luck on your vehicle search. Let us know if we can help with anything else!
Jul 6, 2016
Responded quickly however I need an eight passenger vehicle.
Is this review helpful? Yes | No

Response from Pfeiffer Lincoln:

Thanks for the feedback about your experience with us, Scott! Good luck on your vehicle search!
Apr 25, 2016
No follow-up after initial e-mail.
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Response from Pfeiffer Lincoln:

We are sorry to hear this, Kurt. We understand the importance of communication and we apologize for not following-up with you. If you would, please call Jim VanLierop at (616) 285-2056 so we can answer your questions. Thank you.
Apr 24, 2016
Excellent work i did find my car but not through them. Sales person was very on the ball.
Is this review helpful? Yes | No

Response from Pfeiffer Lincoln:

We're happy we could help you in your vehicle search, Ian! Thank you for taking the time to leave these ratings for our team!
Apr 14, 2016
The Dealership is awesome and my Salesman Ray is Fantastic
Is this review helpful? Yes | No

Response from Pfeiffer Lincoln:

We are so pleased to receive this feedback about Ray and the team, Melanie! We hope to work with you again sometime soon! Thank you!
Mar 5, 2016
Up front and courteous
Is this review helpful? Yes | No

Response from Pfeiffer Lincoln:

We are happy to know you feel this way about our team, Marcos! Thank you for sharing this feedback and for choosing Pfeiffer Lincoln. Let us know if we can do anything else for you!
Feb 12, 2016
I was highly satisfied. Salesman Tom Elliot responded quickly, answered all my questions via e-mail and followed through on the sale.
Is this review helpful? Yes | No

Response from Pfeiffer Lincoln:

We are so happy to know you had a 5-star experience with Tom and the team, Mitch! Thank you for choosing Pfeiffer Lincoln and for telling us about your visit. We look forward to working with you again next time!
Jan 3, 2016
Great service, follow up etc.
Is this review helpful? Yes | No

Response from Pfeiffer Lincoln:

We are pleased to know you had a satisfactory experience with our team, Sam! Don't hesitate to contact us if we can assist with anything else! Thanks!
Nov 17, 2015
Mike McCoy was really attentive and did me right!!
Is this review helpful? Yes | No

Response from Pfeiffer Lincoln:

We are so happy Mike was able to make your recent experience with us enjoyable, Kim! Thank you for sharing this feedback with our team! Let us know if we can help with anything else in the future!
Sep 16, 2015
Quick replies to my inquiries.
Is this review helpful? Yes | No

Response from Pfeiffer Lincoln:

That's what we aim for, Kimberly! Thank you for taking the time to review your experience with us. We hope to work with you again in the future!
Aug 26, 2015
Great dealer and very professional.
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Jun 7, 2015
great place
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May 19, 2015
Dealer emailed me back but the car was not what I was looking for.
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Read 9 old reviews
Mar 20, 2015
Poor customer follow up, I felt like I had to apologize for the offer I made on the car. They asked me to go get an appraisal to back up my offer. I purchased a truck from the dealer down the street in December, Hugh difference in how I was treated. I did not purchase there, it was not worth the hassle.
Is this review helpful? Yes | No
Dec 3, 2014
Have had contact with several dealers and not one would come close to the 5 star but Pfeiffer was great to deal with, No pressure and no BS. Jim VanLierop was the best of the best and Rich Bouma was also great. We would buy another car there any time, The 60 mile drive was well worth it!!
Is this review helpful? Yes | No
Aug 3, 2014
Responded in one day.
Is this review helpful? Yes | No
Jul 14, 2014
Dealer only made 1 e mail contact with me and never followed up via email after that
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May 23, 2014
Very helpfull.
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Feb 3, 2014
Responded right away. Very good.
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Nov 26, 2013
The dealer was up front and honest.
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Sep 5, 2013
We got the car listed at even better price than expected. Tom was honest and forthright and good to work with. Entire experience, including financing was very good.
Is this review helpful? Yes | No
Feb 15, 2013
Called me that day. Was just not the vehicle for me.
Is this review helpful? Yes | No

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