Payton Chevrolet Buick GMC

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1819 Hwy 25b North
Heber Springs, AR 72543

Sales: (501) 362-2418

Service: (501) 429-4401

Today 8:00am - 6:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Nov 9, 2017
Amazing customer service!!
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Oct 27, 2017
Dealer not pushy. Did not try to rush me into a decision.
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Oct 11, 2017
bought a new Suburban. This is the second on that I have bought from this dealership
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Sep 27, 2017
When to look at this vehicle. Looked at the car fax report saw it had an issue and spoke with the sales rep to make sure it wasn't a leaking roof. He said no just a switch. Drove an hour and a half up there, took it for a test drive and tested the sunroof and it it broke again. Took back to dealership and said sunroof still has issue that needs to be repaired. They said they were not willing to repair that it could cost up to $1,000 and it would be my problem. I said well I guess I won't be buying it then. Suggest you don't listen to what they say about repairs and double check about doing business with them. Most unprofessional situation I've ever had with a dealership.
8 of 8 people found this review helpful.
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Sep 18, 2017
Great service!
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Sep 15, 2017
It was by phone and the sales was informative and professioal. I appreciate his quick response to my inquiry .
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Aug 1, 2017
Good
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Jul 9, 2017
Guru9H611
Fast response
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Jun 15, 2017
Guru99M5Q
After three weeks of emails and phone calls i was basically told that the dealership didn't trust the Federal Credit Union per-approved loan I had because they weren't sure that they would get there funds from the Credit Union, what? Then they tried to talk me into going through there loan department but had no idea what the rate might be until I went through the process, other than it would be higher than I currently had on my credit union loan. I bent over backwards trying to work with these people even had to three way call the dealership and then the Credit Union just to have the Credit Union explain what there pre-approved loan was because the dealership didn't seem to understand and was apparently to busy to make the call. Why they even bother advertising on the internet is a mystery to me.
14 of 14 people found this review helpful.
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Response from Payton Chevrolet Buick GMC:

We are sorry to hear you are dissatisfied. It is our goal to serve our customers the best we can. We did our best to provide any and all information you requested in a timely manner. However, our dealership policy is we must have a form of payment or a deal fully approved at a bank before we can let the vehicle leave the lot. Especially when the vehicle would be going over 600 miles away as in said case. When we spoke to the credit union we where hoping they would give us confirmation of payment, but they only said you where pre-approved and would not confirm payment. For this reason, we offer
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May 16, 2017
JHAutos
Great vehicle at a great price, responded quickly.
1 of 1 people found this review helpful.
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Feb 5, 2017
The dealer responded quickly and answered all my questions.
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Jan 2, 2017
Good customer service
0 of 1 people found this review helpful.
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Nov 25, 2016
Responded promptly.
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Oct 9, 2016
So easy absolutely no pressure I'd buy there again!
1 of 1 people found this review helpful.
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Aug 11, 2016
Very good I would recommend them to friends
1 of 2 people found this review helpful.
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Aug 7, 2016
They didn't have the vehicle I was looking for, but were very prompt and helpful.
0 of 1 people found this review helpful.
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Jul 30, 2016
Great experience. The salesman seemed genuinely honest and helpful in getting me a good deal.
0 of 1 people found this review helpful.
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Jun 1, 2016
I was contacted by phone call and then text. The car I was interested in had already sold. I was contacted a few days later to see if I was still looking but had already purchased a car.
1 of 1 people found this review helpful.
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Mar 30, 2016
They were willing to work with us and made a fair offer on our trade in.
0 of 1 people found this review helpful.
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Feb 2, 2016
was absolutely great--they worked with us on price-very professional and nice
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Jan 5, 2016
Super nice people! Colby, the salesman, is THE BEST!
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Read 15 old reviews
Sep 14, 2015
wdmcclendon
They responded to me as fast as the truck came out detail with pictures. Several e-mails then a call from a salesman.
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Sep 2, 2015
Great experience. I bought an 2008 tundra.
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Aug 3, 2015
No haggling, it was the BEST truck buying experience I have EVER had!!!!! I recommend Payton Chevrolet/GMC in Heber Springs!!! You will not be disappointed & they are totally worth the drive!
1 of 1 people found this review helpful.
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May 20, 2015
Great people to work with Very helpful
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Response from Payton Chevrolet Buick GMC:

Thank you so much for your sparkling review, Shelly!  We are happy that your experience is one you can reflect on as a great one.  We work hard to make sure that everyone's experience is nothing less than excellent.  Please send us everyone you can.  We will take care of them.  God bless you, yours and your home!
Feb 26, 2015
GMC81Man
Extremely helpful and went the extra mile.
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Response from Payton Chevrolet Buick GMC:

We appreciate that you inquired, and gave us the opportunity to earn your business.  If we can help you in any form or fashion, please do not hesitate to let us know.  It was wonderful getting to help you.
Jan 2, 2015
Pleasant people to talk to and friendly.
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Response from Payton Chevrolet Buick GMC:

Thank you, sir for allowing us the opportunity.  We appreciate that you have many options to choose from online; but you chose us in your shopping.  That means a lot.  If we can help you out in any way--form or fashion--please let us know.  We will be here.
Oct 16, 2014
After a few days of getting back to me...they offered the lowest price for my 2014 Tahoe 4-5wheel drive with 6200 miles.
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Response from Payton Chevrolet Buick GMC:

Ms. Sandra, we greatly apologize that your experience was less-than-your-expectations.  Our methods of business--especially being in a small town--must accommodate the market; so we meant nothing personal by our appraisal.  And it is very difficult to give our best price on a vehicle that we have never seen, so please accept our apologies; as we never meant to insult you.
Aug 21, 2014
"They wanted over retail for a used lease Malibu and offered me below wholesale for my 2012 Impala LTZ which has low mileage, excellent condition, with sunroof and ten months left on warranty
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Response from Payton Chevrolet Buick GMC:

John, we greatly apologize that your experience was less than the best.  We strive to make each person's experience "top-notch".  Unfortunately, the hardest part of the job is telling a person that their vehicle is only worth so much.  We have to stay within a certain amount of loan-to-value, or the banks will not finance the vehicle.  We hope you understand.
Jun 4, 2014
great experience. Salesman was helpful and easy going. Bought the vehicle
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Response from Payton Chevrolet Buick GMC:

Thank you, Ms. Juanita!  We appreciate that you gave us the opportunity--in person--to give you the whole Payton-experience; and that this experience was as seamless as possible.  We hope your vehicle is treating you with the same level of service as the day you drove off of the lot.  God bless you, and we look forward to helping you in the future with all of your automotive needs.  :-)
May 28, 2014
Great dealership, very helpful, easy transaction! Highly recommend!
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Response from Payton Chevrolet Buick GMC:

Thank you, Robin for allowing us the opportunity to earn your business!  Our goal is to make sure you that your experience is nothing less than amazing.  We know that you have many options when it comes to vehicle shopping; and when you give us the opportunity, we seek to make a lasting [great] impression.  We hope you continue giving us the opportunity to service all of your automotive needs.  God bless :-)!
May 24, 2014
Pleasant but ill-informed sales staff
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Response from Payton Chevrolet Buick GMC:

Ron, we greatly apologize about your experience.  We're all human: sometimes we make mistakes, too.  But, we are willing to go the extra mile.  If we can make things right with you, please let us know what it will take.  Hoping you are well,
Payton Chevrolet Buick GMC, Inc.
Mar 9, 2014
They brought the car to us let us drive it 3 days to make sure we liked it. We decided to buy it and they sent a driver with the paper work, we signed and deal was done with out ever going to the dealership. Loved it!!!
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Response from Payton Chevrolet Buick GMC:

Wow, Glenn!  GREAT review; and thank you for that.  I work here; and you made me want to buy a vehicle...LOL!  I am smiling while writing this response...I like that.  If we can continue to earn your business, we will take care of you with like-service--or better!  God bless you, and THANK YOU!!!!
Feb 11, 2014
I was unable to travel to the location due to weather and circumstances.The woman I dealt with was so understanding and nice , I am sure when time and things allow I will drive to Heber Springs and look at a perspective purchase.
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Response from Payton Chevrolet Buick GMC:

Stan...thank you so much for this stellar review.  We--too--are working people, and we understand that things outside of our control come up.  First things first: your safety is top priority.  I hope we were able to earn your business after the inclement weather.  Thank you for taking the time to post a nice review.
Aug 25, 2013
Did contact -- sold the truck to an earlier customer
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Response from Payton Chevrolet Buick GMC:

Lanny, thank you for your review.  We appreciate good, constructive criticism.  I apologize that we sold the truck before you were able to see it.  Unfortunately, we do not have "real-time" reporting on our online inventory.  It takes a while for it fall off of our sites.  If we can be of any assistance to you, we will do what it takes to earn your business.
May 25, 2013
Excellent service department. Easiest and most hassle free sales experience I have ever had. Will definitely return on next purchase.
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Response from Payton Chevrolet Buick GMC:

Jacob...thank you SO much for this outstanding review!  We work really hard to make sure that people have a great experience; so when we hear of reviews & comments like yours, you really make a "bad day" good.  Sometimes, being in a customer-service profession, it can be a little over-bearing; especially, when some people view our profession with negative distain from the beginning.  So, with that being said, thank you for allowing us to earn your business; but thank you again for your repeat business!  God bless!

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